Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
' R* X& }" b' H& u4 L0 ^$ D) k5 A" f0 ^
& S& i- {  d1 s' A9 o7 JLocation: Sherwood Park, AB

/ G( Z7 P+ t2 l' K( {, m3 MHiring Position: Order Processing & Admin Work Coordinator
/ }* Y+ K5 M: t& n- r  _
9 I+ k% R2 ^4 @6 K1 DJob Types: Full-time, Permanent
  o; J5 I9 U) W+ P- z
Salary: $35,000.00-$42,000.00 per year
  z- Y" _4 x% k( u" Q& j
+ M5 L6 p+ }; ~5 N1 A* T; iJob description

' W; Q5 {- I. e3 X+ y# VRequirements:
/ g  I  n( U1 r: x, m
/ r* f* r& u% }, FCarefulness and Accuracy about data checking and data entry.
) y& o( C9 w3 R9 UAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
6 c: U% v) L3 n! P/ h: FThinking and working logistically, responsibly, independently, accurately and timely.
- j3 J; ]" }0 U- V# yExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
, r9 A# \& l& rIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
* n( D! ^) u) [( F5 [Strong Excel skills is required.
! g, A" g, c% \, iCould handle high pressure work and cold calls.
/ O6 G# x" H4 S+ E7 F6 _5 L& v" H3 JWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
' {; y8 D0 y( B4 J  ~Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

% i& g: ~  n- WJob Duties:
  F5 {9 l3 e- U$ b, e( f
" G  @- X& G# W+ B2 \9 T" i! R7 iOrder Related – Time Sensitive

Order Acknowledge by email
2 L( {+ i  _1 |# ^Print and Review Order Details according to guideline
8 d+ W3 k: {7 e2 u8 x- E- `  SCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
4 _! F2 n: J8 n) |" l8 a& SCheck order Accuracy in time manner
Charge Credit Card to approve payment
% A% P/ a* |- k4 `2 p; j+ X0 KSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
5 i9 y, L* u2 Y. i6 G4 b2 XEnsuring the safe and timely pick-up and delivery of shipments.
! H# G( v% A3 aAddressing and resolving shipment and inventory issues independently
9 n  S$ }) R, U' r( K7 YReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
- {1 ^2 C( s! y8 pclosely.
: [7 `2 ~1 v" S4 c8 ~/ |Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
" k+ m7 W, @1 M5 I. p; cCheck Customer credit and fill backorders accordingly
/ P4 }* p; H4 V. J! _9 ECommunicate with warehouse for shipment shortage
% [* X1 ?0 R! Q$ qCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  W! n& [" u" K& D0 \. }6 ^) Dproduct in transit and missed deliveries with account representative
4 u- U5 O+ G. m, k/ @Submit claim with Fedex or LTL carriers. Follow up from A to Z.
0 f) @8 J) J) S0 [Processing B to C orders and update tracking information in time manner.
' M4 N1 e% G$ |" Z- ~3 w3 H/ ^Admin work to update forms or file reports on portal.
( `+ p+ {+ N  W7 E, n+ \! oEDI accounts related work and others as required

# h- L" S. m# d/ a% m: O9 ZOthers Related:

3 O. D2 o! @- @, t; Y- d, e( yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
5 g# B& {: q+ ZBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
& p$ ]: A0 F$ |/ G$ ZCustomer Service and other duties as required.
7 K4 x, j1 n. `1 r( S8 i
. ]. x* n/ G# o+ `) ]Expected start date: ASAP
* |" A. Q6 A- x' \9 k
- K5 }9 m" D, Z7 Y5 C8 [6 tPlease email your resume to info@hapetoys.com, thanks!