Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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9 q, x0 P, r( \; [Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description

" m7 m4 m0 q! }1 ~9 @! tRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
8 P: v3 n# h( C1 z4 u1 bThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
  H' I% e; A8 A. T2 Fmanner.
6 v- L) D' \$ ^6 N; q" tIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
3 a3 ]3 y. E( E. V9 iStrong Excel skills is required.
Could handle high pressure work and cold calls.
9 K7 Z) p5 Z7 m9 A& m/ `Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
+ f3 \8 c! C) O8 V7 Rstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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3 T: M4 n; @4 p3 ~Job Duties:
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+ b+ C0 h* n8 {/ bOrder Related – Time Sensitive

5 J+ B2 ^* X) a# c$ [5 B. l* G* sOrder Acknowledge by email
5 N( l. G# h/ m" D- r# }, [Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
% m& J7 _5 L. z  ~1 w/ T) JOrder/Data entry Accuracy in time manner
; r) M9 e0 f  m; \/ t( V, RCheck order Accuracy in time manner
0 R9 {( M" s' K9 {# Y0 FCharge Credit Card to approve payment
( J7 i  r6 |4 B( V/ k$ @Send orders to warehouse to process
# b# j& r5 z1 q* w( nCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
0 W. N) X0 K# KReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
  N) O7 O4 r0 e) e4 k4 F& \closely.
Submit ASN and invoice on Customer Portal in Time Manner.
- ?: N" B7 Z1 \; a3 o( BSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
2 K+ q: _6 {# k' K: Pproduct in transit and missed deliveries with account representative
0 I% b  }7 r1 a* M3 I7 i) [: z5 QSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
; Q* A+ B, y" K6 t: g) V) D0 iProcessing B to C orders and update tracking information in time manner.
: y; `1 W0 m, {0 Y' n1 dAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
4 P1 Y& M1 T* V- @3 qBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
! z" ^- x6 ~, L% T' y6 }/ ^. jData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
5 L8 S: Z. N7 s( ]Customer Service and other duties as required.

) B- L5 r* u. F: |& nExpected start date: ASAP
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9 `( J: L+ n$ pPlease email your resume to info@hapetoys.com, thanks!