Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

2 V' o+ V" p% ]7 w  e5 FLocation: Sherwood Park, AB

6 n' |/ p' M. _' a6 A8 SHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description
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( t1 v- e& z6 ]  WRequirements:

Carefulness and Accuracy about data checking and data entry.
( H3 ~; G2 N3 S4 V! V4 mAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
* z3 B8 W+ j" ?  hThinking and working logistically, responsibly, independently, accurately and timely.
  R( {- n: s; s' X$ u. I0 LExcellent written and verbal communication skills.
  S3 `# W& c3 w3 H) w" g# c+ rTeamwork request - Works well with others and independently. Work needs to be done in time
' o5 ^; p8 Z* K6 nmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
( [; ]; V6 F5 P2 l# A" PBilingual in Mandarin and English is required
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" U% _% K# m4 V, zJob Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
3 Y8 R* W" u0 Z, s& U5 H: JPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
0 M, q$ y) t4 g  X1 F  H9 a1 Q, YSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
5 q5 E7 R  _* C) a% e0 a( j+ LAddressing and resolving shipment and inventory issues independently
1 j& i* S: D; V( b% MReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
8 ]5 j6 n( \; ISubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
: H+ H6 e, _* i8 s9 XCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
# Z( ^' o1 `  n3 o4 ~  {Processing B to C orders and update tracking information in time manner.
0 v/ y# a+ g( g: o, K$ cAdmin work to update forms or file reports on portal.
- q. q3 c: j+ |) Q) y1 \/ L& CEDI accounts related work and others as required
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$ o/ y' e* W8 ?+ TOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 D# o* j  j+ j% j% E% tBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
" c8 w# @# @  K% i. TWork out Sales or Inventory related Reports on Monthly Basis or others as required
4 t) l3 [, |" x: O4 KWork out Weekly Sales Report
1 O  t; i# T" X) |* ^" @Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 ?. V- [  h9 n" A- i( f  n) g2 jUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP

; V; V! t" T5 N2 w3 d3 G0 NPlease email your resume to info@hapetoys.com, thanks!