Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

3 ~( N; A+ X/ W" S$ D9 [Hiring Position: Order Processing & Admin Work Coordinator
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) a5 k8 N# _- W- i- \5 KJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description
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Requirements:

& S5 E) D( t% i+ x$ ^# X/ V+ UCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
9 w9 X9 f- H& h4 X7 MExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
" O; f# b& ~$ @- s0 gWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
/ m9 G# @6 i0 ?9 N. z( e& K2 g" Q5 UOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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& y" K* ^' j) q) Q8 n1 ZJob Duties:
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Order Related – Time Sensitive
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0 ~  ^3 y4 F# q+ i0 L4 e1 POrder Acknowledge by email
/ Z& W% E# g/ _* P7 d! e* x9 G9 mPrint and Review Order Details according to guideline
# \. R4 v* ?) J& U2 v3 t" QCheck Customer Credit limit according to guideline
; _4 V+ J* N0 ~, {' K% ZOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
  @5 J$ \+ |. {Charge Credit Card to approve payment
7 B& E$ I4 G$ T4 {4 KSend orders to warehouse to process
9 x3 p" o! R. j. aCommunicate with warehouse if there is any special request or Inventory Shortage
! \6 A5 B3 [! n# JFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
: }& p' i" M9 `8 sclosely.
3 Q# q4 E6 G2 v. ?) KSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. k1 ?( T+ y! u7 j7 k9 gproduct in transit and missed deliveries with account representative
6 L; l8 {* F: H5 L8 PSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
/ b( f2 H7 ?. l  y$ h* ^" rProcessing B to C orders and update tracking information in time manner.
9 ?* f0 E( b% l0 jAdmin work to update forms or file reports on portal.
% ~7 f- s2 E7 k; L! m, `' \% Y9 U, |EDI accounts related work and others as required

Others Related:

3 `+ E1 q1 _9 k0 z$ [4 nRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
9 ~  `- Q+ ]/ t: CWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
! {+ m3 I% U! S; M, DData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
1 E4 N- M$ S4 dAssist Auditing’s request for Order Processing related procedures
* f: w* O) `/ X. \Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!