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Company Name: Hape International Inc.. p9 X7 h$ K7 C6 ^ d4 c9 _
2 V' o+ V" p% ]7 w e5 FLocation: Sherwood Park, AB; P: i- H) s7 w% f/ `: x1 I
6 n' |/ p' M. _' a6 A8 SHiring Position: Order Processing & Admin Work Coordinator) R0 ` @6 Y+ ?4 s/ `
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description
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( t1 v- e& z6 ] WRequirements:" ^6 L# b5 O& b7 N; |, v: [
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Carefulness and Accuracy about data checking and data entry.
( H3 ~; G2 N3 S4 V! V4 mAttendance is key factor# }2 V) o& Q! X. ]2 H4 u' r. o3 ]
Must be detail oriented with the ability to multi-task and strong time management skills
* z3 B8 W+ j" ? hThinking and working logistically, responsibly, independently, accurately and timely.
R( {- n: s; s' X$ u. I0 LExcellent written and verbal communication skills.
S3 `# W& c3 w3 H) w" g# c+ rTeamwork request - Works well with others and independently. Work needs to be done in time
' o5 ^; p8 Z* K6 nmanner., v. J. D( K4 q F" v$ n) H3 d
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.1 }# f! ~9 d9 }
Strong Excel skills is required./ L' @/ c2 [ J) \. k
Could handle high pressure work and cold calls.( `# r' w1 |8 t- \/ [$ N+ G
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except: i9 R3 k1 k: M% q2 |
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.0 _! n0 N. P3 W6 x" l+ ~
Overtime may be require during Oct – Dec busy season.
( [; ]; V6 F5 P2 l# A" PBilingual in Mandarin and English is required
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" U% _% K# m4 V, zJob Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
3 Y8 R* W" u0 Z, s& U5 H: JPrint and Review Order Details according to guideline! p; X# O3 h) R8 g- t
Check Customer Credit limit according to guideline2 l# {6 K: b& j6 O5 V
Order/Data entry Accuracy in time manner/ w( s) U1 C6 l; \1 m
Check order Accuracy in time manner9 e- {9 A. ?2 l* D* o4 i' E4 F) X1 z
Charge Credit Card to approve payment
0 M, q$ y) t4 g X1 F H9 a1 Q, YSend orders to warehouse to process- p# T+ @% ~' F
Communicate with warehouse if there is any special request or Inventory Shortage0 A, l( o' C- @
Follow up and report about order status7 A0 S; ? ^% s" L
Ensuring the safe and timely pick-up and delivery of shipments.
5 q5 E7 R _* C) a% e0 a( j+ LAddressing and resolving shipment and inventory issues independently
1 j& i* S: D; V( b% MReading Special Routing Guide, summarize bullet points, send to warehouse and follow up; J2 H8 B9 R) j$ ?
closely.
8 ]5 j6 n( \; ISubmit ASN and invoice on Customer Portal in Time Manner.: e, ?1 d9 f) C3 V+ F: R) w2 N$ r, D
Submit weekly inventory update on assigned Portal+ f, U% w; X) @! t g" [6 a. ~. o
Check Customer credit and fill backorders accordingly
: H+ H6 e, _* i8 s9 XCommunicate with warehouse for shipment shortage. S/ m9 w. [: b# Q
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage! u! d- Z: ~ n. o
product in transit and missed deliveries with account representative, s# c) D; @7 x' W8 p5 M" o( g
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
# Z( ^' o1 ` n3 o4 ~ {Processing B to C orders and update tracking information in time manner.
0 v/ y# a+ g( g: o, K$ cAdmin work to update forms or file reports on portal.
- q. q3 c: j+ |) Q) y1 \/ L& CEDI accounts related work and others as required
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$ o/ y' e* W8 ?+ TOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 D# o* j j+ j% j% E% tBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
" c8 w# @# @ K% i. TWork out Sales or Inventory related Reports on Monthly Basis or others as required
4 t) l3 [, |" x: O4 KWork out Weekly Sales Report
1 O t; i# T" X) |* ^" @Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 ?. V- [ h9 n" A- i( f n) g2 jUpdate system with Shipping information at order level6 Z" H, _* H& b* ?
Assist Auditing’s request for Order Processing related procedures% W( K+ V/ D7 b, ^/ g
Customer Service and other duties as required.
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Expected start date: ASAP; v; U+ x4 P- v3 c
; V; V! t" T5 N2 w3 d3 G0 NPlease email your resume to info@hapetoys.com, thanks! |
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