Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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& h7 W' ^- x9 O8 r2 q7 A/ VSalary: $35,000.00-$42,000.00 per year
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/ \% d" T) z% b& X+ s  GJob description

Requirements:

Carefulness and Accuracy about data checking and data entry.
' c1 Q4 X& b1 Z& w6 b; HAttendance is key factor
8 @, m" `6 _( D8 O4 @4 x, C# \Must be detail oriented with the ability to multi-task and strong time management skills
/ D" u: Y/ ?* dThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
/ G* I8 f1 S3 s* gmanner.
. _- h1 O- X0 G  [0 c/ e; A/ U& F$ K2 {Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
7 V- s9 D, Z. Z5 ]' f0 W3 y1 C. HStrong Excel skills is required.
Could handle high pressure work and cold calls.
' C3 u: `. X1 V; g3 nWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
0 D; n: d) _% ]% Bstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
3 J$ q$ q- m$ R4 ^5 [# {1 NOvertime may be require during Oct – Dec busy season.
" f: F6 T7 m5 C! a* H8 \" a7 j& ZBilingual in Mandarin and English is required
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Job Duties:
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+ F; L( i2 [& B- J# o- u0 D& _Order Related – Time Sensitive

7 i. d* |' Y' x$ d' y' c0 DOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
+ H2 Y7 p# }" |! N, i8 ^* S' c3 vCharge Credit Card to approve payment
8 v; m- H& v. T$ p' a+ o% {Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
7 g$ _' S( e, C7 aEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
0 D' b( p0 \; _' n1 _closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
. N2 i. s& Q9 M% [& YCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
) i$ ~0 s7 e* x. Z0 Sproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
" ]' r) \( b( F6 y2 iAdmin work to update forms or file reports on portal.
9 {, k, `: c9 v7 [0 w3 mEDI accounts related work and others as required
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, v& A# o( T; g( WOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
' Q- J  G2 `( |Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
9 }) j- Q  g( U; ~* OData Analysis on Weekly Sales Through Report for 2-5 key accounts
8 Y; \9 g) _7 A. u6 ?Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!