Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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, C# h, i; g" y% F. [$ mJob Types: Full-time, Permanent
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/ Z) m+ B" _2 mSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
5 O$ E" b# P, U+ }+ E1 h+ LAttendance is key factor
2 k- [  F4 n* l7 w/ K5 y  aMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
& f  I+ r& c5 B( Y  `4 p, OTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
# B1 e/ {! l0 ^6 f+ B3 O5 M6 s. h' WStrong Excel skills is required.
5 p% P) l& o1 M. b5 O$ HCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
* k* j( S3 c  p! ^! Vstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
5 u2 H* K9 q" x; X* l# lOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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9 j* f" z& J8 j4 L2 vJob Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
4 v- l" [% P/ S# B* V$ d! q! ZOrder/Data entry Accuracy in time manner
5 F& M8 s2 j& k8 fCheck order Accuracy in time manner
Charge Credit Card to approve payment
. ?7 \" x1 @+ d1 q' x7 [* g. b3 j$ lSend orders to warehouse to process
4 V% b% o, V4 s9 u/ ?) SCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
1 D, U6 t# y( cReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
; O  j+ T: c1 }0 O1 HSubmit weekly inventory update on assigned Portal
3 M. T3 ^8 U3 z  G$ U# b. `3 ACheck Customer credit and fill backorders accordingly
# J. n5 Q$ i1 a; }( @% @7 zCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
6 ^. x* L% M  l. Uproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
0 [" `0 Y" j7 r* L8 n# SAdmin work to update forms or file reports on portal.
' Y* m/ J' K8 H/ I( o$ o# _& q* ?EDI accounts related work and others as required
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Others Related:

, a# T6 g6 v1 k2 l, s4 VRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 f2 F% J5 e) |. |Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% o$ T( I" I% @" O* O* aWork out Sales or Inventory related Reports on Monthly Basis or others as required
/ f8 H0 G! k' {0 y$ D% J; [Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
0 g# p4 Z. T  GCustomer Service and other duties as required.

  }& z8 e, ^0 M8 b; ~# iExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!