Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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1 n" q- W+ u" R" k3 S/ L" a/ \Hiring Position: Order Processing & Admin Work Coordinator

  v* r! L7 c% F/ m# z1 qJob Types: Full-time, Permanent
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6 u% O0 L: v. `Salary: $35,000.00-$42,000.00 per year
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% }% l0 D; i- p6 dJob description
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% F1 L+ w0 g2 o$ _$ W; f# Q7 C8 rRequirements:
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Carefulness and Accuracy about data checking and data entry.
# [) C+ @4 ~) `* fAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
& B5 W' K* Z- S8 ?6 IThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
- W  C0 J0 ~( x- ]Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
  ~$ |) _* w, ]3 cCould handle high pressure work and cold calls.
( ~  T' r: d# mWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
4 O5 _. S- F/ M' L0 ostatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
& D1 r6 F( n3 e: s% cBilingual in Mandarin and English is required

2 u( @+ W8 e& v  i" rJob Duties:
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- @' E$ q, `: v% }) Q/ \, @Order Related – Time Sensitive

3 ?- X0 u, O! S3 k# HOrder Acknowledge by email
9 u% f1 j0 A! j  OPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
# D$ Q2 M7 ]1 R4 K# FCheck order Accuracy in time manner
4 [6 U2 U1 Z6 H  x; uCharge Credit Card to approve payment
$ v& S/ Z# q# v4 LSend orders to warehouse to process
8 N5 ^: r5 j1 I! {4 ICommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
, {$ h/ N; ^/ r0 vEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
8 x4 ]) Q+ @& L' WSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
2 L) _) k+ h& L4 Z9 S) k1 WCommunicate with warehouse for shipment shortage
. @5 j4 x! }4 `% MCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
0 Q6 H: a3 X2 |/ {5 {5 N+ I9 _0 EProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
6 e3 ~/ N: a" P( N8 f0 zEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 B) f- G  E7 J! u# z$ FBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
5 M$ y7 ~3 O% l. G+ h* W/ C/ B4 o3 FWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 K# v! ?" A* X3 p% r) ?2 SUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!