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Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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9 q, x0 P, r( \; [Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent2 T7 t! K5 q4 M/ @
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Salary: $35,000.00-$42,000.00 per year
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Job description& S& o- [- r+ J4 x- p& n
" m7 m4 m0 q! }1 ~9 @! tRequirements:( z; H# b2 v! n
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Carefulness and Accuracy about data checking and data entry.0 D, H1 f/ L! ]
Attendance is key factor0 w0 N: }! [# W6 M4 D2 `3 X
Must be detail oriented with the ability to multi-task and strong time management skills
8 P: v3 n# h( C1 z4 u1 bThinking and working logistically, responsibly, independently, accurately and timely.! d1 a1 D* ]7 c& F" W! W$ k0 o
Excellent written and verbal communication skills.7 p: `6 V3 _2 W" Q
Teamwork request - Works well with others and independently. Work needs to be done in time
H' I% e; A8 A. T2 Fmanner.
6 v- L) D' \$ ^6 N; q" tIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
3 a3 ]3 y. E( E. V9 iStrong Excel skills is required.. A9 D; L' z" f# P; y* J+ [! _. E
Could handle high pressure work and cold calls.
9 K7 Z) p5 Z7 m9 A& m/ `Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
+ f3 \8 c! C) O8 V7 Rstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.+ B; F( Y# @. Q9 @; z6 `) ?& _5 z% B
Overtime may be require during Oct – Dec busy season.# b- ? b3 _, q# w7 y
Bilingual in Mandarin and English is required
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3 T: M4 n; @4 p3 ~Job Duties:
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+ b+ C0 h* n8 {/ bOrder Related – Time Sensitive% N3 I. J6 m4 h4 Y
5 J+ B2 ^* X) a# c$ [5 B. l* G* sOrder Acknowledge by email
5 N( l. G# h/ m" D- r# }, [Print and Review Order Details according to guideline! Q9 h) u* c4 A3 L/ ]% f) w' J9 p, |% |
Check Customer Credit limit according to guideline
% m& J7 _5 L. z ~1 w/ T) JOrder/Data entry Accuracy in time manner
; r) M9 e0 f m; \/ t( V, RCheck order Accuracy in time manner
0 R9 {( M" s' K9 {# Y0 FCharge Credit Card to approve payment
( J7 i r6 |4 B( V/ k$ @Send orders to warehouse to process
# b# j& r5 z1 q* w( nCommunicate with warehouse if there is any special request or Inventory Shortage f1 Z; S; f; [$ [
Follow up and report about order status8 g7 s; K- J7 q, @
Ensuring the safe and timely pick-up and delivery of shipments." c4 c+ }/ K9 G' m* a% }
Addressing and resolving shipment and inventory issues independently
0 W. N) X0 K# KReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
N) O7 O4 r0 e) e4 k4 F& \closely.' @5 e$ |! q( A. T# x* T' O, V
Submit ASN and invoice on Customer Portal in Time Manner.
- ?: N" B7 Z1 \; a3 o( BSubmit weekly inventory update on assigned Portal6 @' V" _- k- V: u8 @
Check Customer credit and fill backorders accordingly1 F' a" P6 i4 G A
Communicate with warehouse for shipment shortage s7 h# G5 f- C& {3 [
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
2 K+ q: _6 {# k' K: Pproduct in transit and missed deliveries with account representative
0 I% b }7 r1 a* M3 I7 i) [: z5 QSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
; Q* A+ B, y" K6 t: g) V) D0 iProcessing B to C orders and update tracking information in time manner.
: y; `1 W0 m, {0 Y' n1 dAdmin work to update forms or file reports on portal.5 r& Q/ f( G8 p+ H
EDI accounts related work and others as required6 Q. O3 r+ x4 c& i: y, @5 J
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Others Related: [1 e( h/ J; y) d7 T
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
4 P1 Y& M1 T* V- @3 qBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner" y( h; m Y {4 S+ b
Work out Sales or Inventory related Reports on Monthly Basis or others as required e( W" T" }7 M& ^& ?, {0 Y2 v C
Work out Weekly Sales Report
! z" ^- x6 ~, L% T' y6 }/ ^. jData Analysis on Weekly Sales Through Report for 2-5 key accounts% L# n+ C4 h* y' v- K
Update system with Shipping information at order level- G' S5 j/ M! m
Assist Auditing’s request for Order Processing related procedures
5 L8 S: Z. N7 s( ]Customer Service and other duties as required.8 H% o" {4 a: ?/ M/ V8 E. z: f
) B- L5 r* u. F: |& nExpected start date: ASAP
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9 `( J: L+ n$ pPlease email your resume to info@hapetoys.com, thanks! |
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