Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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- w9 Z7 s, v" q4 T. `Location: Sherwood Park, AB

5 O$ w/ u" m- nHiring Position: Order Processing & Admin Work Coordinator

6 O) `# m0 B* \+ _Job Types: Full-time, Permanent

: e4 J! y$ a, p$ u  |: kSalary: $35,000.00-$42,000.00 per year
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Job description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
4 C5 S- O9 p: p' ?/ {# HThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
5 T0 Y, i$ e- BTeamwork request - Works well with others and independently. Work needs to be done in time
! H' @9 w' m9 {# A! |manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
) Q% ~1 v' N! S  d0 sStrong Excel skills is required.
Could handle high pressure work and cold calls.
, w) Q8 h) i- a& A% f3 nWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
3 ]8 `! K! S' n0 [- w$ Wstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

" k( b- N. o( C6 s( BJob Duties:
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. u9 h8 P! C, U; b- v, f( w* \Order Related – Time Sensitive

Order Acknowledge by email
8 ~+ O% ^% \& {% rPrint and Review Order Details according to guideline
5 k$ ~4 i6 [. v6 K" Q6 q7 kCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
8 J+ N7 p6 m  p4 K$ dCharge Credit Card to approve payment
Send orders to warehouse to process
5 j9 c( O: I; ~; g' z' V. v% {Communicate with warehouse if there is any special request or Inventory Shortage
0 n( c' x# o$ C0 Z+ V, L+ E5 M. VFollow up and report about order status
! P7 _. e+ Q# u" ^4 iEnsuring the safe and timely pick-up and delivery of shipments.
, @0 U  p% {/ ~1 \% z" fAddressing and resolving shipment and inventory issues independently
7 p' |3 z! N8 R& J% Z  _Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
2 M# a8 g/ g/ w8 S# lSubmit weekly inventory update on assigned Portal
  S& z2 s* F  ?Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
: i  N/ y1 X  n! X  ]; I5 ySubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
1 G0 T3 U& I, [) b- r0 ?Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
9 V" A% y; Z% E* p1 ~$ W' U7 F( UWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
# @: J! h2 N- u5 G2 VAssist Auditing’s request for Order Processing related procedures
0 J* i$ F; q. \) I& S, p  ~  uCustomer Service and other duties as required.
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2 t! i- S9 Z7 k! _" R9 uExpected start date: ASAP

* g9 ~6 J: R) x/ }Please email your resume to info@hapetoys.com, thanks!