Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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- ^  A6 L5 b0 r" u: ILocation: Sherwood Park, AB
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! P/ }8 Q6 N! M4 }$ V# KHiring Position: Order Processing & Admin Work Coordinator
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/ l4 O" ^, |/ W5 O1 aJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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) q6 a: e  h0 ~9 ^, rJob description

; l; k) B. \" NRequirements:
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  m6 r5 V9 E3 J) d6 ICarefulness and Accuracy about data checking and data entry.
Attendance is key factor
/ m/ J# c0 \0 P: kMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
7 W$ C$ W7 {# Z, Y' DExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
' @- I' b% o1 |, ?7 FIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
. N; d9 K! u! @  @0 n; {Strong Excel skills is required.
$ h9 R- u6 [3 Y) O3 u8 Z$ ], WCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
9 f: d/ @0 f' H* B: V2 d. Y- t0 Z; Zstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
6 @% Y9 r+ m; U7 |6 oBilingual in Mandarin and English is required

Job Duties:

+ Q+ L" H& i5 \# r8 jOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
! q, V% A) B8 E# KCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
# e# j+ t' p8 \6 N$ p0 Z$ D5 NEnsuring the safe and timely pick-up and delivery of shipments.
; d6 S. T& L' B) j1 AAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
; O3 h# a7 o/ [9 gclosely.
9 T4 Z# L; I5 F0 O8 e0 ZSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
; Y: y# X6 i7 I0 Z& {; O: ?' a( @Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. B/ t+ Y& T1 k- P, B: Iproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
5 W/ |8 V2 c" I! |Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

& O+ v6 _% N5 B& \1 ?( _# cOthers Related:
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4 K2 d6 o, d8 b! |9 h; \. ^, G1 ?Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
! a/ g- u/ N, b6 Z4 H" F! n9 LBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 _4 ^7 ^. ~& D& `% ~' XWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
0 M% R; ^7 Y1 W4 VData Analysis on Weekly Sales Through Report for 2-5 key accounts
* K3 i5 p; `6 M5 D: ]2 H: YUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

( x( o3 S  P4 |* E) [Please email your resume to info@hapetoys.com, thanks!