Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
# g' @4 ^2 Q2 V# XJob Description:
9 X( l" ]8 \$ I* FJob Responsibilities
7 Q0 m- Y3 s4 |' q•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 V" G3 B9 Z: N* {3 G, t•        To maintain or exceed the established standards of operation.
( g3 _0 x1 V( M•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
) h4 n- X: M  C. U* U$ F•        To communicate effectively with other Departments Heads to levels of business and type of business.
/ N6 V" u, \9 d- |4 z. ~; @( `" ]•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
+ U" Q' R+ q$ `: R•        Weekly scheduling of the front desk staff.
/ s0 G2 e( W% T0 _$ o+ _' }- u•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
8 j% D* {: O& k- X7 n# M•        Leading and coaching to provide exceptional guest service.
6 f" J9 z$ b( X/ t•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
. L) q: V' U$ v6 z0 b$ L•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
2 Q, A3 c1 J2 R/ d3 r•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
" p, z; _3 _* k3 X•        Maintaining front desk floats, and FOM float
: G8 k# r4 M  R0 |& Q•        Any other tasks assigned by the General Manager
- A  q' U- N$ m( T4 L! J# M# x4 X
2 k+ ^0 E+ y, }4 i2 ~Requirements:
6 P' b9 I; f( T$ N% n•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
7 m' C- Q, a9 W5 r% V% Z• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
" M# R" M2 x( e2 p9 g0 m! R7 t' ?7 Z• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
% r- o) @# O' q( k9 wJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
, X: v, Y$ H2 B8 |( cManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
6 N4 t0 k% E; G
$ i# b4 I' ?- R4 [