Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
7 V# H# E6 d, H  h  c•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
" p  B0 y6 C: W$ O- A•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
, j( ^' p) ]7 m  h! l•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
  P8 f. [: F5 b5 k/ b•        To communicate effectively with other Departments Heads to levels of business and type of business.
, m, g9 z+ _5 e5 N2 @•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
/ J& ?; h. i3 r. z% h6 v  n•        Manage rates on a daily basis for short and long term.
7 J. e+ n- N) J% m/ V8 ~7 x•        Perform 3 month and one year evaluations and/or when needed.
! ^1 u0 `4 j) F# n0 j$ [•        Leading and coaching to provide exceptional guest service.
$ p0 {; Y+ I& s•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
' \- D$ ~8 i5 A+ B; s: Y; H% l•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
" \  W% W. J8 t8 z6 g•        Handle any issues dealing with high speed internet in guest rooms or business center
; }" Z& x+ n  C9 S•        Maintaining front desk floats, and FOM float
& \0 \# z: K% c) v% j% M3 J•        Any other tasks assigned by the General Manager

% C/ N) X7 g) X( q7 qRequirements:
, }3 r: k1 ^3 n4 w% U+ k•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
& ?/ M; j+ R- Y• Ability to deal with all levels of management, staff and businesses in a professional manner;
8 I" l5 [$ h# r# F1 ?, l6 E• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
, M. d% F- D, H3 i! _7 u• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

% K. h5 ?. C8 U/ X; c" l5 H+ tAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
. j5 e& U4 ]; u# |8 c, l! e* nManagement Position: Yes
Entry Level Position: No
. c+ g9 v% b0 m% B8 p1 v! a9 MIndustry Categories:Hotel/Resort
: U* H! b, h, x( v( \Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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