Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
$ e' }( u( g- I2 j3 eEmail: whg7104@whg.com
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, J4 P( K0 A- ]; ^1 VJob Description:
Job Responsibilities
' V9 K, ?7 H! G$ R& t•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
' t& P$ u6 {% ^4 U' B5 \0 n•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
; I0 X" t9 q% U+ V) r•        To maintain or exceed the established standards of operation.
5 ]! Y& m* [; V. U. F7 a5 {•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
/ f1 u* Q7 ?1 r& ^) @•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
$ v: O( X6 ~; \7 m* m- g, R•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
8 i( U. J6 l: g2 Q! d•        Manage rates on a daily basis for short and long term.
/ j1 z9 k$ S  `0 G2 V* o# E•        Perform 3 month and one year evaluations and/or when needed.
# Z( l, ~- V: X) e# f•        Leading and coaching to provide exceptional guest service.
( j! {$ k& j# n! l•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
% @; F5 Q9 b$ A9 s•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
' f; I; H) Q% M( B$ f9 _7 l•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
2 E: [+ g3 e1 O; w0 @( \•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
  ~9 n5 d4 Q3 t$ a6 F8 v* D•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
7 c2 \  x2 ^' J; _3 v9 _  D• Proven ability to manage multi-tasked assignments;
5 e* b  m' \* ^$ O  S• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
6 P' X5 s: x, L' s" q1 SAccommodation: No
Management Position: Yes
Entry Level Position: No
! N- P" T; E" B5 |' xIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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