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[招聘信息] [华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

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发表于 2012-3-7 11:40 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre% H( M8 j& [! {% _. p  U, ]/ [

5 J0 ~) l! I. v$ Y0 n5 sJob Description6 M+ i0 D! n# C% n+ g/ P- L
Position Title:  Receptionist/Immigrant Services Worker* O3 a  S. o) y3 h
Hours of Work: Part-time (21 hours per week)

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" K1 ~  |8 w0 W4 j. W/ }4 H7 ?Position Summary:
9 C9 ]/ L$ m8 }2 ~6 a) ]Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker. 1 M, u' V: _+ W( n" m% ~+ u
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Key Responsibilities:
+ u: k. `+ }, V2 ~# k' R•        Answer incoming calls and route calls to appropriate person; C. B& o/ F) e) I+ i
•        Take and deliver messages to the staff of ASSIST& ]$ O3 x2 O' C, e
•        Welcome clients and direct them appropriately$ b+ N; O# O& B, v6 S1 M
•        Order and maintain office supplies for the front counter* Z( L; t" V6 G. ^
•        Perform general clerical functions such as photocopying and faxing documents
9 ?3 \& Z, s1 M# S- C7 f7 J•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker3 _  U6 [4 g# E4 D: e
•        Maintain and update the information boards with upcoming events
' b' Z1 x7 C. a0 x: c•        Assist the ISP team in reminding clients to appointments of workshops or other events
- u* C0 m" y, r" P0 z1 f4 H•        Keep the reception area tidy and clean% M; q! q/ I1 H  r0 k0 e
•        Attend meeting and training to stay current on immigrant settlement matters8 |6 [2 i  H- n- h7 F7 U
•        Maintain front counter service files
7 `1 A& ^1 D; w. |  c•        Perform general office duties as assigned0 u9 g& G& e8 t
•        Report to ISP Program Manager% G8 h* p4 w) B

$ t6 ^0 m6 P3 QKnowledge, Skills and Abilities Required:$ X1 S9 F( a# ^# H4 d
•        Excellent communication (verbal and listening) on phone and in person
, W* X) M4 Y( }3 T$ g" [' T; L) [. L•        Fluent in Mandarin and Cantonese as an asset
- W# l3 |( V$ o& R. E•        Good English writing and oral communication skills
: A# n0 H& a2 `$ \( Y•        Ability to work with newcomers and general clients
& U+ Z3 w9 C, ~5 n1 d: w! y! ^•        Microsoft Office operation skills- Excel, Word, Outlook* i7 A4 D+ ?4 g& E6 v
•        Ability to address multi-task and set priority appropriately   [8 j: F& U7 |2 D7 V
•        Sensitive to the needs of immigrants with multicultural backgrounds
% o5 D- u% u2 z) m1 Z9 M* E•        Ability to work effectively in a fast paced office environment
$ `/ C# k" I- q•        Knowledge of immigrant services4 x" n* N' _* M6 R5 L

7 }- y' \4 F" l" U2 u" r) H2 _Qualifications:
' H9 Q4 N6 H& `3 N2 J•        2-4 years of office and clerical experience
: V$ N2 X4 t9 X! I•        Receptionist or customer service experience in a fast paced environment8 q1 b' q8 J9 y" i, _
•        Demonstrate workplace maturity and professionalism
/ q1 e/ @9 q# e; H•        Ability to work well under minimal supervision. T0 h7 G$ s$ I  E. Q  F8 E! m9 j
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office. , C# b! F/ z: d( E$ |0 ]. \0 s) \
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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