[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
7 D' D/ E. @4 `: j4 N) i6 \: DHours of Work: Part-time (21 hours per week)
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6 |. D' u6 O# H- c' x: ]Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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7 S- R" t0 M8 ^( ^( MKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
1 R1 |' \3 x; v4 m•        Welcome clients and direct them appropriately
* X" Y. ^) [1 a3 m3 \. K•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
, m- k- f! H/ W. y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% L6 I! d  T1 ?: u  O7 h•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
' d5 T& x5 \! ^7 ?•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
2 ^+ w$ m; A! B7 d: x% J) d8 E•        Maintain front counter service files
•        Perform general office duties as assigned
% [9 P, A0 a1 l6 e" I' {5 V•        Report to ISP Program Manager

  i& |9 i7 z+ w2 }! yKnowledge, Skills and Abilities Required:
, t( i- U  g( L3 K7 B+ m& Y  b2 V•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
- j7 {6 d4 k) R  E7 V5 {•        Good English writing and oral communication skills
) W0 o. v- H  u  V•        Ability to work with newcomers and general clients
  \# ~( B$ z1 A0 y•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
& _, A: r3 ]' Z- q. U% k6 ~! n•        Sensitive to the needs of immigrants with multicultural backgrounds
; S6 P/ c/ U" L3 }& x  n•        Ability to work effectively in a fast paced office environment
- R! V$ Q( K( v. Q! X% I& o+ W•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
! c6 J: B' \& j•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
) Y' \, u5 [7 d5 e6 u5 p- R•        Ability to work well under minimal supervision
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) }* N! R2 p" j2 J# [6 ^# |Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.