[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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& a4 H/ B7 |# M/ |2 C4 PJob Description
6 S5 M' W+ d' b2 g9 k1 m/ [Position Title:  Receptionist/Immigrant Services Worker
: X: Z) i2 |* }; B- BHours of Work: Part-time (21 hours per week)
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. P8 `7 C( v( a5 x" N0 F6 c# LPosition Summary:
8 P: @- @7 F3 O. q4 q, @) u8 }Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

1 e: A! i5 D$ T: Y. qKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
% @6 k' V: m5 @•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( B1 p, a: v1 R! L' J•        Order and maintain office supplies for the front counter
! ?, z; M; n/ R# R- m+ [9 F•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! u8 m: U2 @- E. _. n) P•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
2 |. `" v% b6 ]2 d/ ]" E1 p+ ?•        Attend meeting and training to stay current on immigrant settlement matters
" G' N* X: C, p9 O* E) C6 u& U•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
. S- d' u+ r) h, W•        Excellent communication (verbal and listening) on phone and in person
) ~. `5 I$ j6 _) H2 Y& O  w•        Fluent in Mandarin and Cantonese as an asset
5 ~  D- z4 `) z) a# c•        Good English writing and oral communication skills
# u( l" i1 w4 f+ E•        Ability to work with newcomers and general clients
1 z, K! y# [9 x0 V3 @6 t•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
9 c3 }, M1 i( l1 T1 g! o  ?; X6 t( \•        Knowledge of immigrant services
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: K3 k0 o* |5 H, Z& ~* `Qualifications:
•        2-4 years of office and clerical experience
4 b" x* F" L+ T% I* L- I9 [•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.