[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

5 J0 ~) l! I. v$ Y0 n5 sJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
) Z' D- s+ ~5 d" E: A6 J
" K1 ~  |8 w0 W4 j. W/ }4 H7 ?Position Summary:
9 C9 ]/ L$ m8 }2 ~6 a) ]Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
+ u: k. `+ }, V2 ~# k' R•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
9 ?3 \& Z, s1 M# S- C7 f7 J•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
' b' Z1 x7 C. a0 x: c•        Assist the ISP team in reminding clients to appointments of workshops or other events
- u* C0 m" y, r" P0 z1 f4 H•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
7 `1 A& ^1 D; w. |  c•        Perform general office duties as assigned
•        Report to ISP Program Manager

$ t6 ^0 m6 P3 QKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
, W* X) M4 Y( }3 T$ g" [' T; L) [. L•        Fluent in Mandarin and Cantonese as an asset
- W# l3 |( V$ o& R. E•        Good English writing and oral communication skills
: A# n0 H& a2 `$ \( Y•        Ability to work with newcomers and general clients
& U+ Z3 w9 C, ~5 n1 d: w! y! ^•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
% o5 D- u% u2 z) m1 Z9 M* E•        Ability to work effectively in a fast paced office environment
$ `/ C# k" I- q•        Knowledge of immigrant services

7 }- y' \4 F" l" U2 u" r) H2 _Qualifications:
' H9 Q4 N6 H& `3 N2 J•        2-4 years of office and clerical experience
: V$ N2 X4 t9 X! I•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
/ q1 e/ @9 q# e; H•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.