[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

& N' v/ n2 D8 r! C0 w8 O9 [) _: PJob Description
Position Title:  Receptionist/Immigrant Services Worker
: L% H+ c' r: P2 j' `Hours of Work: Part-time (21 hours per week)

* v4 v1 r' K4 P9 kPosition Summary:
! T; R- \# Y1 ^/ [Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

" X; Z: Q1 V3 m% b4 Y% E6 HKey Responsibilities:
: V: E- i2 F. x4 ]7 D8 r3 l3 F•        Answer incoming calls and route calls to appropriate person
% H- z3 x6 W0 n- ^( x•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
- y) @7 V" r1 Q+ D/ D' P0 L•        Order and maintain office supplies for the front counter
2 n1 m" u6 S4 k•        Perform general clerical functions such as photocopying and faxing documents
2 \/ b, C- o, [9 b7 t# f% S5 r•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
6 B2 ~' y" _9 U5 m2 z. J•        Maintain and update the information boards with upcoming events
  e0 h8 f' E8 h2 {3 E•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
4 V/ `+ C$ _7 t. S•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
. V* i% M5 U! `" v) {6 z•        Perform general office duties as assigned
5 }2 [3 e& t9 o6 o1 \$ t$ s/ |•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
4 ]: p* R! N. n9 J1 y•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
% A& @5 d* s) N' z•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

- f% K9 A  {( N+ q/ _, R8 }; BQualifications:
•        2-4 years of office and clerical experience
# l6 [+ E  J! t' \6 n6 ~•        Receptionist or customer service experience in a fast paced environment
* a& f# k1 o8 B/ o•        Demonstrate workplace maturity and professionalism
& h- E! M9 k2 B/ c) z•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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$ Y+ e+ D4 v* Z- BNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.