[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

0 N+ O3 \& @; n# K% v) V6 j; WJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

4 w0 I7 c3 r9 Q: G" e. {* zPosition Summary:
  m- f1 A. k. t& o! ^- J( vWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

0 A$ C0 Y- E* K' HKey Responsibilities:
7 Z$ |8 A0 c: k# I•        Answer incoming calls and route calls to appropriate person
% V3 K1 }3 T$ S1 n! S. l' E  F5 d•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
" z9 x2 H1 n1 ^•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
1 Q5 k- C$ K+ G  B  k& q) K- _•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; f& c3 i; L7 ]9 i$ M5 {- T•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
3 ~* H# {! u! c) R" [, J# ~; G•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
/ e3 O$ Y7 [; g8 U) b* V•        Perform general office duties as assigned
' t4 m5 U( I& t3 ^* y•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
/ h4 E; b8 `+ i6 g/ ?; Z; u2 W1 _•        Good English writing and oral communication skills
9 G, v8 B, M. w2 f1 K•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
9 h9 h. q# E9 h9 N. h/ n4 H0 W•        Ability to address multi-task and set priority appropriately
, I+ O# z% Q) i* Z% }% M9 B•        Sensitive to the needs of immigrants with multicultural backgrounds
. w; V6 x0 h, Q. y0 B; S•        Ability to work effectively in a fast paced office environment
" f' V- |& V6 [4 S( W- _•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
* F* y/ d  b( d•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

; ^  |! h* f6 c1 i7 Q; q* {6 QPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.