[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
2 c$ a! J7 l( Q$ w" b: y# O0 F" c4 _Position Title:  Receptionist/Immigrant Services Worker
. c1 O7 Y* p3 O! I6 v1 zHours of Work: Part-time (21 hours per week)

Position Summary:
6 j6 H) t0 x5 ~6 RWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

% X. }( N8 {* j6 P8 y8 \8 n( ^Key Responsibilities:
. B0 L/ j+ _2 K. P$ x4 K•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
& m( z$ k' L3 ^- ]. ]•        Order and maintain office supplies for the front counter
- p, p" |& I# i# L" W•        Perform general clerical functions such as photocopying and faxing documents
( @4 _5 ]2 r! ^% |# k6 e+ W) r% W•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
$ V8 \" H! D7 @& {7 t$ }•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
0 n2 x8 F8 v: a+ x7 n•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
* v2 y5 m. Z# S•        Maintain front counter service files
•        Perform general office duties as assigned
( b1 `" i/ ~! A& C' D•        Report to ISP Program Manager
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5 e; w/ C* Z8 EKnowledge, Skills and Abilities Required:
! L" V  C* I8 _9 U% _% k# o•        Excellent communication (verbal and listening) on phone and in person
  f. m/ k8 ^+ ]: C+ Y8 x•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
( W6 ~6 N- \/ r: i: b' d% j•        Ability to work with newcomers and general clients
. m7 Q/ A) R' Q2 Q. I, f•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
% z3 z- p9 r) z0 x) j•        Sensitive to the needs of immigrants with multicultural backgrounds
9 @) p& e. Q/ X3 Y•        Ability to work effectively in a fast paced office environment
: d4 z5 {+ m' q2 s, i; `- a* d•        Knowledge of immigrant services
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$ D' L8 i. c9 @. _# n& y- zQualifications:
. o) x/ d: Q/ x6 A  Z# f8 @•        2-4 years of office and clerical experience
; \0 K6 u! O3 y: J* h7 `# z0 V•        Receptionist or customer service experience in a fast paced environment
) T! V( Y3 y2 D- m/ ^. l•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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( W' O5 F: E# o! D+ z( }Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.