Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
7 M4 [0 E: E7 u8 Q& J, v
$ T" M8 q+ s; P- A  K+ K6 yPosition Title:  Receptionist/Immigrant Services Worker
7 X8 U8 C& p) |6 p' |7 NHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
$ [! q0 `) J+ v
Key Responsibilities:
5 j$ U5 F! L# `8 y5 t8 z5 Y•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* `5 Y7 i7 g9 k7 r/ t* g•        Welcome clients and direct them appropriately
& C) t6 S( `- T7 V$ B. |•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
% T, s7 `5 |! |& T•        Perform general clerical functions such as photocopying and faxing documents
$ z" A- M5 i: V8 R. ^  ~: C•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% ~3 W; h( I& Z4 `  a+ f•        Maintain and update the information boards with upcoming events
' G/ V; [  R; Z5 @, P•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; b7 Y, {% `6 _# M7 D: P•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
: F" K- k. p; D9 {) k+ t; d8 K•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
6 w' K! n3 }: m4 F9 `•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
" V7 M- y" d& _) \•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
( o+ J. m, f4 [' c0 y' Y•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
- t4 X3 E% E, p. M' e, `8 Q8 S5 T3 X7 \•        Ability to work effectively in a fast paced office environment
5 C, ~/ t( h  W•        Knowledge of immigrant services
Qualifications:
) A5 E% C$ s5 g•        2-4 years of office and clerical experience
, `" w# A) a) u•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


9 ~' i; p+ w; h+ j* ~Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
- w, B1 Q8 [- Q8 h( R4 ANote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。