Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

Position Title:  Receptionist/Immigrant Services Worker
7 P3 k, K3 U/ B9 hHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
9 p. ^* g9 m3 m2 P•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
% P0 C. U; |- d7 R( H9 B6 K8 F•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
0 n$ T+ U& E, S  X4 p; j4 G•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 V1 h" n$ m3 w9 y& ~: {5 N•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 g) J* o  A$ y, o  y# {% L•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
+ S! M; V# I3 m) b* Y7 W6 _. u1 q•        Report to ISP Program Manager

1 \& q# f! @$ Q! I: h3 _) J8 zKnowledge, Skills and Abilities Required:
3 {4 ?2 R7 R, n•        Excellent communication (verbal and listening) on phone and in person
* P7 N0 N# a' l$ A) h•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
8 w7 l3 l3 r0 W& b8 y5 b$ n5 W•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
- C5 t# n5 D9 {: W, e•        Sensitive to the needs of immigrants with multicultural backgrounds
7 ^1 {: T. `6 {. O7 D! u•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
& i9 {6 E' m. X" i2 p( M5 a  d& aQualifications:
•        2-4 years of office and clerical experience
$ q1 n6 n; ?% f4 K•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
' g. ?! @8 q, N8 Q# E8 K$ a8 TNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。