Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
; Z2 m' Y0 p7 T•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
7 q4 q" L- q( ^( p6 q" E•        Oversee the front counter when other front counter staff are on holiday or in trainings
7 w+ T( l+ R' y% F+ r  Q- W+ A, c6 g•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
5 J! e$ [- {. ]; N5 F3 m1 o•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% S) `7 \6 X! ~, H•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
; I6 @# p$ C3 i! ]$ J. B•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
" K. O6 M" g' F$ M( T9 f•        Excellent communication (verbal and listening) on phone and in person
0 ~' }$ t9 {, m6 v•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
+ F6 k) l( ^. m3 z" Y5 ~•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
: p/ }$ \  k: s4 m•        Sensitive to the needs of immigrants with multicultural backgrounds
5 Y0 \( m0 A* m4 k' o4 J•        Ability to work effectively in a fast paced office environment
0 n# l% X; t0 r. v•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
: H9 {0 Q5 q: r. ]7 ^•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
  f/ o: |2 P/ e6 Y3 jNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
& e& l/ d8 K- ^谢谢大家。