Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

. R% }; g$ h, S( {Job Description

$ n7 C2 s  h* e! I2 p8 ~Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
. ]2 U4 \1 w0 H- F% I' @•        Welcome clients and direct them appropriately
. W/ s6 y; Y% Z4 F" E4 A•        Order and maintain office supplies for the front counter
+ Z8 [" Y( X, j# \8 m' q" d•        Oversee the front counter when other front counter staff are on holiday or in trainings
9 P& T7 b' B: V0 d1 r$ ]; z+ x•        Perform general clerical functions such as photocopying and faxing documents
" Q, N& N" w6 I2 R6 n•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
, F: M1 {1 A5 ~1 ~% G5 d•        Maintain and update the information boards with upcoming events
" Y9 ]; V. g$ l, i$ |3 S•        Assist the ISP team in reminding clients to appointments of workshops or other events
1 \3 }/ M2 o" I* {) ?•        Keep the reception area tidy and clean
; @, f1 ]; I; x) t+ C•        Attend meeting and training to stay current on immigrant settlement matters
9 V! E' w& S9 N' i* N/ r" F; c•        Maintain front counter service files
•        Perform general office duties as assigned
# i+ X% m/ H0 {' S  _•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
" [, T* B* f2 K( m6 N$ v8 I•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
) E/ u" Z  M- f% A, k5 R4 s•        Ability to work with newcomers and general clients
: r6 ~9 z% e% M, ?! k0 Y* }•        Microsoft Office operation skills- Excel, Word, Outlook
# X7 f5 t+ p: l•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
" i% _0 B" q" g$ d' U2 r' [; G+ ]•        Knowledge of immigrant services
9 Y. P; i. Y8 K) e" q( T3 c- XQualifications:
•        2-4 years of office and clerical experience
& u; w9 \) e% e. W/ _" f3 q0 }•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
6 @  O; D0 |  g2 N+ u, s4 E# I- `4 BNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
* k; L+ G* [0 y谢谢大家。