Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
/ r1 Y; f: }$ Y$ IRole/Function:
8 b& `/ s7 e8 j! }' z1 {. D0 @The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
& u' n) k& R# }/ p& P) wrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
- q% W% @$ h' \! g/ iResponsibilities:
! \* O3 p# y! i3 q· Respond to customer inquiries through inbound calls and busy walk-in traffic;
1 {! A7 l9 n7 G/ n1 z. i( t· Verify pricing and availability of product;
0 ]- \! `+ N9 {3 T; T: [· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
0 A# ]% G3 F; }$ T# H# `· Investigate and troubleshoot customer service issues;
) ^# B& t) p" B# k6 S5 c· Process special materials orders in accordance with standard procedures;
3 W* Z6 e: e2 |% Q) d' d· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
  p. z; {  c! M· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
8 h6 g% N4 D( }- |Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
7 j8 h0 b) b  t1 _3 _lasting relationships with customers;
· 3-5 years experience in a similar role;
% `1 ^( B% c3 G0 o. n· Exceptional verbal and written communication skills;
- Y: T- }& f  r· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
" Y; [% t5 q, z( t* x7 W* d· Enjoys working in a fast-paced environment;
We offer:
0 G: e% X; Y" ^/ t3 s1 i· Competitive salary packages;
. w- w) c1 K) X1 B· Excellent training programs;
· Opportunity for advancement;
0 W3 p# d, t& F* {· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
( g4 g! C3 n$ a: Y· Stimulating work environment.
2 X! {; F+ l( G$ M7 e  [9 H# x  ATO APPLY:
! x  m" F0 x; I/ f8 A1 o& gKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
  b5 ?, C  A+ S9 h( IWeb: www.kaycan.com.