Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
! y* {1 n+ L8 K' Q: N' }The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
& y3 ^; t% f* t/ p# s  b  Srelationships with existing customers. Integrity, vision, professionalism and the passion to meet
$ ?0 a8 [- c$ s' I* M6 \1 K5 Jclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
) p, R- b+ Y* u8 ~7 w· Collect payments for cash account orders;
: ^9 j$ ?  ~$ A% x, K" ]· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
! ?" {; W, g6 h6 o& L- |* H· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
% M+ G+ o5 g: Q) e/ p9 k· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
/ b: i5 T0 {$ J- }/ ~% S· Competitive salary packages;
* o$ `& f9 a* X  p' \- e· Excellent training programs;
· Opportunity for advancement;
- _% `7 }8 X# O0 @$ v; S· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
4 B# A8 ]3 y1 ^) {. l& X# `% y2 ~TO APPLY:
Kaycan Ltd.
c/o Human Resources
7 T" ^) _, f- w$ a% w5 }Fax: 514-694-2674
Email; careers@kaycan.com
9 M. O: e- V" ]7 z) UWeb: www.kaycan.com.