Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
' o' i( I# n$ k; }. uimmediate career opportunity for the following position at its Edmonton branch.
. {  y; e! v9 }8 \+ M: A2 JRole/Function:
& G8 ]3 @- P) r1 z9 O" RThe Customer Service Representative is responsible for responding to client inquiries both in
5 i" l; q) D& Qperson and over the telephone while supporting the sales team by building and maintaining
5 u8 S1 W3 ]) b3 L2 z) frelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
# A: x( i% q2 @- C& z· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
2 H3 F3 b. f5 d, Z: ^' A· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
: O0 W0 P( J) j7 x2 p· Investigate and troubleshoot customer service issues;
2 C( K0 X) r8 M2 c; l- K: C· Process special materials orders in accordance with standard procedures;
. L$ Q6 R- Y; N/ t7 _& Z3 y6 i· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
5 C7 P+ [. o$ v! [3 d( h8 K0 V· Forward customer leads to appropriate sales personnel;
  ?+ P6 n- o( j5 S( R, j/ |· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
, C% [) j1 ]* l; q· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
9 W6 U# i. V" P5 M6 [* d" H# l· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
8 }  _+ ]. h- m* E$ Q6 lWe offer:
· Competitive salary packages;
6 {- W$ H8 G3 H+ M· Excellent training programs;
· Opportunity for advancement;
4 ^; p* L6 D6 k/ E* A& W" a2 V· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
2 i& K7 Z5 C9 xTO APPLY:
, W$ k7 X1 J; t2 v4 t& OKaycan Ltd.
- n& o/ ]: V6 ^c/o Human Resources
  J- k+ L+ k7 z6 \( `, N1 H# xFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.