Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
8 ], @7 \7 U# |immediate career opportunity for the following position at its Edmonton branch.
# N' n2 v) Q; I7 y/ b* Z" MRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
; i* D8 r) ^* s* c# P8 m" n/ srelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
! C$ V* H9 F% e1 E· Respond to customer inquiries through inbound calls and busy walk-in traffic;
! q0 \9 B5 I6 h- N: Y5 r· Verify pricing and availability of product;
% b9 s4 d4 A/ p4 r· Supply and inform clients of pricing, credit terms as well as entering orders in system;
( J* E" A$ Q# l9 D6 h· Prepare and process invoices in accordance with standard procedure;
% i: A  r1 B- |2 C· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
5 s  L0 @0 f5 j! C· Maintain customer data and update changes to existing accounts in the corporate
6 ?* v( e2 }( e% ~$ Y0 odatabase;
2 H8 o) N& y7 P: I' d. z· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
: a% G* h: k- U5 A7 H, z8 P- ?· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
# d# E% q# Z/ G; m· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
+ Z6 C- H, U" j" q: n% n: [2 }' Z· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
) j6 H4 z6 ?: _7 @; ?) C* B· Computer literate; knowledge of Oracle 12i database (an asset);
, i8 _# i' a4 Y* r. J$ A$ w· Excellent organizational skills;
8 p+ F( Q2 |6 o( |· Enjoys working in a fast-paced environment;
$ O/ x& [& d+ Q1 \+ j% c/ ZWe offer:
· Competitive salary packages;
9 @5 W- i- k! p; ~5 g· Excellent training programs;
1 f1 \* b. K  }3 S: N· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
. i1 g) ?' F* s% @) {! F) O· Stimulating work environment.
TO APPLY:
8 E, n' @" w; ?  h  t1 bKaycan Ltd.
c/o Human Resources
3 r/ s- _1 q# P& E/ E' R% \Fax: 514-694-2674
Email; careers@kaycan.com
% t6 z/ x% N* G: D; uWeb: www.kaycan.com.