Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
assistance to apply for, let us know and we will arrange for an
: l! M. B$ d5 \) D  V1 eappointment with one of the counselor.

6 A3 d9 `" O$ _Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
0 k! f8 S! Z3 ^3 j( Y5 m6 }Job Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
* d" {0 N3 @( f' kJob Location: Edmonton
7 [+ Z' o0 R+ L+ z
! ?7 A# \/ G$ v. {DESCRIPTION
- R7 U$ A- z$ C
AMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
' A2 z7 b# k/ W, l(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
/ }+ U" k; b2 O  |) H5 g$ 18.83 per hour.
Shift Differential: additional $0.80 per hour for hours worked on
5 \& P1 u8 j) Y8 V; ZSaturday, and $0.96 per hour for hours worked after 5:00 pm.


' q! B! p9 J$ d6 YThe Level II – Call Centre Representative assists customers by
, V, a3 s% q/ W$ Y8 Bresponding to
residential, commercial and rural account and/or service inquiries or
3 E+ r$ `% K" j) z& Gcomplaints received by telephone. This role is responsible for
' f. B" M! ^: P" h7 `delivering
; Q; {1 A7 @' D/ F9 k, Rexcellent customer services by focusing on first call resolution.
1 j8 N# t" k0 p9 ]! i7 E2 X
* R. w9 k1 C$ g1 D. h9 C$ l

) S5 j" F: }5 aThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
( A! O. L# I5 `7 T, _7 N& kfor
scheduling purposes. Work schedule will fluctuate.
. {# x6 v: B9 D$ y7 a! N

# V/ L% E. W/ o' L1 `. M: [( L9 T8 W
4 n. m: j5 r# q4 W9 J, i; BThis position is administered under the Canadian Energy Workers
) H; p# z3 L2 `- _6 LAssociation
Collective Agreement, Job Posting provisions.
/ [% W/ q: M! ^0 s! ]- W
+ |0 N$ y1 |; T6 v& S9 ~RESPONSIBILITIES
7 g) C4 `9 Z/ Z8 [4 i
. ^4 Y+ U+ ~5 d7 E; f- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
account/service
$ h7 }  ]* u- g% ]+ iinquires.
3 R3 Q  m. V% @/ u' Z- O- Solve a wide range of customer issues in a dynamic, high volume
  }  {( N* e3 j4 [% u. p5 `4 y/ Qand
fast-paced environment using initiative, creativity and
decision-making
' z0 h% \. @& G% Nskills.
- Up sell, Cross sell and retain customers is mandatory.
5 A! \0 g4 T* }  J- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
) Q6 L+ f; J* e1 s: Kwhile
using a thorough knowledge of various rate structures.
* H+ v1 S, j2 g! s# Y- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
# Q# d+ E) g; N" O) Kamounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
customers.
- Respond to emergency customer service calls in potentially
5 J! C; a; O2 G+ plife-threatening situations.
1 A" M: L6 ~8 K- Work with minimum supervision.
5 F) [( B& O- y4 Z% h' Q- Understand and abide by governing legislation, codes and
! w4 @: c' N. P1 mcompliance
  t) |! X6 q4 v+ D2 {plan.

, `; o" `6 t0 L1 r* Z' qQUALIFICATIONS
$ M9 F8 h& D# I8 G1 ^4 n) @$ y
- Grade 12 Diploma or equivalent (applicants will be required to
+ G1 N9 h* L* _( g1 K9 \- D4 zprovide
proof of education)
6 O% ]8 N' d  N) @2 G7 P- Successfully complete the Call Centre Simulation Assessment(s)
) u8 w1 I5 }7 a) m8 ^- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
- Proficient keyboarding skills.
- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
& ^8 h6 k7 M  ~7 y  Bskills.
- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
+ W# p, @# C! o7 F: Benvironment!
- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
6 ^7 }! r" M9 q6 V6 d- Ability to apply appropriate judgment in the management of
confidential information.
$ C; Z. D4 F9 `+ [- Clear Criminal Record Check.

Good luck,

Karuna Bhavsar

$ o% x3 Z. B8 Q# mWelcome Centre
& G8 x0 s1 x+ SSupporting Aspirations Connecting Dots

#335,TowerII
; |7 Z. z& L" w3 t! L7 Q; o! GMillbourn Market Mall
! J5 M8 t4 M) F/ S# @, c3 {7609-Millwoods Road
. g+ t- I  i$ ^+ W) lEdmonton,AB T6K 3L6
Phone # 780-462-6924
+ z3 s# d# R6 W8 {Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真