Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

5 S9 K3 c! j+ T8 ?1 k! ~$ p  K1 aThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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8 E' Z+ h/ c4 z& ?( f# q( F$ CJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
* V  h! Z3 _! v. f•        Answer multi line telephone system
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/ e  t; n8 c+ @* z! {  rAdministration:
& u6 {5 ]3 u+ @! f2 N•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
3 I- S; w& `/ N4 `; N9 ^. a; G•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
! G& H% I# w% K•        Proven experience and proficiency in Microsoft Office including ACCESS
! a5 j) t/ V+ A6 y•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
- ?( u6 h( K. V" D•        Strong organizational skills and abilities
+ K$ L& o! M- n: w* h  y•        Knowledge of HOMES database an asset
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How to apply:
7 J6 D1 P4 z  w6 V% c/ hPlease submit all resumes to the Recruitment Coordinator:
' J9 a$ ^1 B) ]Email: recruitment@ywcaofedmonton.org
4 ~9 Y+ m3 c2 ]# _4 j) C/ mFax: 780-425-7467
Application deadline: October 22, 2010