Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

7 q  \3 l" {, o8 G6 D4 u* nThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

' S2 r, ^% C$ r- p" n) j: ]/ [Reception:
3 F9 B' b7 [3 Z* e2 A•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
$ R1 r4 w3 g6 c4 M•        Input and manage high volume of data
6 k( @7 S6 r  W% S! h; `' m! D0 P•        Update and maintain databases
•        Generate monthly reports and statistics
4 ~1 o. r! ], z2 f1 i•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
5 N  g' q- Q- Q7 X1 ]& v•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
, I" O8 O% v( o, g" o3 j•        Ability to handle inquiries about programs and services to other community agencies and to clients
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% q9 C3 R6 H2 r; u; SQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
. Z  b7 N9 f3 D0 Y2 J" S) A3 d  n•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
' ]8 Y9 r( I6 w$ b1 r6 h* L•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
  Q& X9 h% C# s/ w! a7 J" C
9 d' g, K. c0 _* pHow to apply:
Please submit all resumes to the Recruitment Coordinator:
7 R% |) u: G) S0 |' i. f; ?5 c9 LEmail: recruitment@ywcaofedmonton.org
' y; D; ~. j% YFax: 780-425-7467
Application deadline: October 22, 2010