Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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  L. w8 H5 E3 v* WThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
) d+ h% I& {. r8 i5 ?•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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6 r8 G2 A% c$ J% x2 M3 b& q, rAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
. R: e9 z. r6 K( P: E•        Input and manage high volume of data
•        Update and maintain databases
5 c6 ]+ ]+ d, @4 R•        Generate monthly reports and statistics
. ]3 Y# }: h) ~3 f•        Organize and directly support group materials and documentation
. g+ S  U2 u  u8 Z•        Process payments and complete weekly deposits
4 ^4 w  p) }  U% u/ X•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
0 _: F/ v7 q" B' l! I4 D•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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0 J/ v* S4 k/ u1 j9 D, PQualifications:
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' {: T) o- C% [. {9 I6 Z5 i& ~•        Minimum two years experience in areas related to office reception and office procedure
/ I& d, _& h) c2 F•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
# w4 ^$ ?3 a8 D: x, o/ t  t0 H•        Detail orientated and ensure accuracy in work
8 O6 y% ?; E: Z•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
6 y& G* ?5 E# Z( R' |•        Knowledge of HOMES database an asset
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8 h- l' i3 m! A: h9 ?; |; CHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
" ^9 v9 y. |' Z7 J. o9 f8 gFax: 780-425-7467
Application deadline: October 22, 2010