Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

( u: d0 p4 |4 Q5 L( l4 L# H1 w7 xThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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3 l' }# B* {2 ]+ {# l% vJob Responsibilities:
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! O  b+ V5 \# c6 v* Y1 ]  K, uReception:
' n/ |; R  ]9 F: N0 g1 ^•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
; L7 c0 x$ c1 U$ R0 m2 B% ^•        File and organize paperwork and files related to client visits
' B) ^! b; O/ Y' b•        Input and manage high volume of data
* A- V, ?5 Q( k: m) p: P: w( F•        Update and maintain databases
•        Generate monthly reports and statistics
: F# G( ]! h' b1 L; t•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
6 Y- e# N6 a3 f•        Write and revise business correspondence and forms
$ F# `1 z. f# A. J; p7 V•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
. j  i2 w# i) v/ V•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
* P% b* @7 r" y/ T# X•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
2 ?) k3 H$ v2 N. i  l8 g•        Strong customer service skills
•        Strong organizational skills and abilities
5 c  V4 e# y9 y9 C•        Knowledge of HOMES database an asset
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How to apply:
1 I' r- k% C8 j% fPlease submit all resumes to the Recruitment Coordinator:
! W7 }: \* d6 R2 YEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010