Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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$ C' s: }" U" ^, }This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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- C  q$ w. U3 M4 L4 YReception:
, d; `3 R/ }) t9 U. G. g4 I•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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9 e2 o1 \* N7 f# k, BAdministration:
/ v* R0 c/ Y4 ]•        Schedule client appointments and counsellor workloads
# ^* J, ~9 U  L: _( I•        File and organize paperwork and files related to client visits
- l7 X6 w/ Y! _6 U8 a•        Input and manage high volume of data
•        Update and maintain databases
# y; Y# s, o* D$ d3 A0 X•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
- f6 v& h. ~+ U, V, Q" `$ l. K# ?9 [•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
# Q5 ?$ o' b5 K•        Ability to handle inquiries about programs and services to other community agencies and to clients

+ u* ^: X( ^/ j; ]5 O# N6 X7 z5 yQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
) A  D  {' c& l7 s5 `•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
, O7 ^8 c9 K' X•        Strong customer service skills
) f0 Z8 x" O" {+ b•        Strong organizational skills and abilities
- p6 o3 B3 ~6 \9 o+ v, c6 E- D; T•        Knowledge of HOMES database an asset

How to apply:
- l/ P9 C9 A# ~0 p( lPlease submit all resumes to the Recruitment Coordinator:
7 J7 F+ g. g, f1 R0 b% {  lEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
9 x6 U" K; d6 ?: u' V. xApplication deadline: October 22, 2010