Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

" G# D" Y4 k5 m  f  q- V" MJob Responsibilities:
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- M& f/ I8 p5 [% `1 h( kReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ l5 Q0 r% q8 ~/ {6 J•        Answer multi line telephone system

Administration:
/ Y( ?% F& N  F9 [: K7 ?+ {7 }•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
- u+ H4 W; N) X* R; Z; P3 U. `( o0 T•        Update and maintain databases
* }/ y/ O; g/ Y! g1 B1 E•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
7 @/ C% L/ Y/ i•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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% w2 d; @: @+ C& I5 m% P$ v% |  `Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
2 D, y, a) x# e•        Proven experience and proficiency in Microsoft Office including ACCESS
* q$ E5 `. E; s( i0 @6 Y4 u•        Excellent verbal and written communication skills
- i' h( a% X' \/ q1 F  C•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
, ^5 k5 C8 {7 j7 Z3 T•        Strong organizational skills and abilities
: }: E3 y  H" M" I; T' K•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
+ A6 X  v/ W- e, b/ G' y- SEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010