ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
Hours of Work: Part-time: 21 hours per week
Closing Date: October 5, 2010
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Job Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
' ?; K! u! X# B% I  n2 `& J-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
-Reports to the program manager and provides clerical support to all members of the ISP team
, E5 Y' {4 h8 S-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
-Train and supervise volunteers at front counter or reception
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. R* Y8 ]- x' U" BQualifications:
' R1 {& W" T% q* @-High school diploma or above, two years or more related work experience
* @# S( c' v* p# N1 U& L; F/ p-Exceptional customer service skills, ability to handle multi-task requirement
% p5 n3 O6 k1 s* |0 f. i# g. h-Works well under pressure, ability to work well independently as well as in a team
& {8 |) P. |$ q+ w-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
7 S- j6 ~6 [) t% ^-Requires police security check at the expense of employee and child welfare check
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3 P  Z' Q7 l, o$ B% vDetailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.