Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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8 o  N- k. k3 l% U/ d; m! C! \About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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( W6 Y# o( ^1 _% K3 @, P: n6 g/ HKey Responsibilities:


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3 ^+ \. u; }; m3 M5 lWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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' p( w2 U; K5 n1 y; o6 @You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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) J! J8 @$ n, |9 z) F In this position, you will:

Provide service to TELUS customers.
9 u: N" h7 U: H. r# q: ~/ Q8 X) ?6 [Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
6 ]' _9 {# _0 ?* P8 I5 fHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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% Y9 E* X  C7 @. s/ h2 `4 Q In return:



* C" O4 @& s4 aYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:
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+ `: h$ K& X! q: ?9 d' HTechnical knowledge of data/IP products and services.
8 [$ V4 D2 {" P1 _7 H3 bTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
- }* k8 D: G, T/ ~- NFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.


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1 z+ D1 T9 I- y) t5 c) gRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
0 m3 N* b! d  \# T1 O* S. [Strong problem-solving and trouble-shooting skills.
6 q4 Q3 L! t, {* c/ Z# [/ r5 _- bAbility to work independently with minimal supervision.
; x: R3 K' B7 ?5 j! zMust maintain a high degree of accuracy and attention to detail.
9 g! u* d% `" Q- @& PAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.

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Additional Requirements:

, \8 }1 b3 n' B2 b, ^$ v4 L8 qReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
+ R5 K3 ^* s( m) L2 S- f* ?  NMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.


8 _9 J& F# E0 E8 N; { TELUS Values in Action
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) r+ u9 g5 q7 N# GTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
& \- G, f: o, Q) j" L, ]We have a passion for growth
% g" y4 s# W/ J' E+ oWe believe in spirited teamwork
: G$ t" L& l1 y' Q+ O- C: ~8 zWe have the courage to innovate
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* R  U4 b2 \% w6 w& A, mAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
4 S' o+ o+ s% J4 }) u据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

) ?2 Y; P/ N! k! l现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了