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Customer Help Representative - Edmonton – ADV1474
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* O8 F! v# |, gAbout TELUS9 _- h" }& h, p4 W, R
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ) ^4 y7 q$ g8 U. M8 Z1 s
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# o) C) }% C6 H4 BKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.2 H' u0 e+ w' k
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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% B8 S a2 k2 [" u# Z+ `( n& X) ? In this position, you will: / `7 j% F- F1 ^/ l& I0 u
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Provide service to TELUS customers.
# A$ f+ q, P4 _Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
& c/ X6 p. A t6 f# r& B' hHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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! X1 O4 i6 u0 Y- q# R In return:" {' H! |- _) h0 E) a' p
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* v$ j* Q( l* ?1 U4 v2 gYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning. P. \" i* ?/ {
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: B. T5 K4 b, b4 l8 nYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
' K9 m! v3 v9 q) URequired Knowledge:, \5 r9 B' G4 C! X- [
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Technical knowledge of data/IP products and services.' s; \1 I% v9 X( p- g
Technical knowledge of voice products and services is an asset.; M% ~& V \8 i3 a, c
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.5 D3 w) D1 I1 p& g
Familiarity with trouble reporting systems is an asset.
) d. f/ K, f8 {. d7 LSuccessful experience in a customer service environment.
0 l! V/ T. i. W9 [" @) R0 g) XWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset." r# t: u7 d/ E' z( t( g+ O
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- w9 x9 n" p# N" VRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
+ H |9 T9 a! P& F/ H5 \/ kStrong problem-solving and trouble-shooting skills.
" {! u' j! c/ t) M9 Q% _Ability to work independently with minimal supervision.4 D9 c0 n0 ^5 D5 y3 x
Must maintain a high degree of accuracy and attention to detail.
0 D @; i+ L0 p7 LAbility to effectively compile and analyze data and make sound recommendations.
: \& f( X! a: K5 Q! }An aptitude for recognizing and creating sales leads is an asset.' {( X" e' Y I s# F
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! K) P3 M- I5 @/ w, t1 l, v Additional Requirements: ( Y! l3 s+ S* {8 h X
, k& d* _: _, F" |& {Reliability and regular attendance is essential.
! i! t- o$ e/ I# C0 ^Must be able to work in a measured and monitored environment.
2 U$ H6 U& }& `9 Y1 R: oAbility to work efficiently in an environment with limited ability to move about.
4 e. {3 j7 M( U4 lMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
* _ h! A. A# K; V+ |9 qThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.# {/ ?6 Y9 M/ x
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TELUS Values in Action$ f7 X" e7 r" Z; e- V$ {* c
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;: k4 o4 x( y9 g/ o6 l. ^9 G7 B
- z2 U. n. N9 n6 e' XWe embrace change and initiate opportunity4 D; R. W, }4 T2 V
We have a passion for growth
* Y: J2 `2 o" V8 r, O, X2 wWe believe in spirited teamwork- x# ~. f0 ]4 z! A
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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