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Customer Help Representative - Edmonton – ADV1474# A- g+ G& A) r/ N/ L2 D s0 p, K
% r) F' \4 I: MAbout TELUS
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! [0 c1 [% P% ~- G" k6 p ?TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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; q: G6 j6 C9 ~9 a4 lKey Responsibilities:& h6 ]7 o+ Z/ _5 n8 d2 w& _1 Y
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3 \7 X8 o8 Y, X7 S+ C0 vWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.; u4 W& e/ Q* r
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/ I7 {0 X; |6 k3 U) b' W4 `You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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2 M+ g( R8 X+ {, i( L1 u In this position, you will:
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Provide service to TELUS customers.) _" i; {7 b. f" F
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
7 w# l& X5 J6 j- {+ `, [. @Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner5 q- e+ R- l5 p" ^! F, J. [! N! x
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In return:
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/ F/ {& I8 F2 x6 `You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.3 R) j5 F5 K( z- b
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
" j6 j. N# `! Y/ B* C* n5 YRequired Knowledge:5 b! u& B/ ^3 X, x& `
* { C1 b' t5 x2 {9 eTechnical knowledge of data/IP products and services.2 g' e8 G4 P- z% K3 ?
Technical knowledge of voice products and services is an asset.
6 ` J6 t+ |0 wTechnical knowledge of the Internet, Internet technologies, and technological/industry trends., ^! N. J4 x+ f, A) x
Familiarity with trouble reporting systems is an asset.
1 g W0 R+ l* L5 S% XSuccessful experience in a customer service environment.
% W+ a( M# E; X4 LWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.2 H; p; R/ x) A" O0 _6 P
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.' v: ^' E5 H; C
Strong problem-solving and trouble-shooting skills.- z* ^3 Y/ ?# P7 H" |' Q9 S
Ability to work independently with minimal supervision.0 l7 `) q- k! t- ]( M, H
Must maintain a high degree of accuracy and attention to detail.
$ t0 j) m5 A3 A+ T& [# T' iAbility to effectively compile and analyze data and make sound recommendations.
6 Q7 \5 o; L/ ]( {/ v5 Q% g/ G7 O0 cAn aptitude for recognizing and creating sales leads is an asset.* Z$ y* `7 Y+ ], M, _& [" T
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Additional Requirements:
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' l; u. }; y5 s9 z0 h {Reliability and regular attendance is essential.5 C% X G: ^9 D$ w8 X
Must be able to work in a measured and monitored environment.
0 _8 K \* @$ p4 ]Ability to work efficiently in an environment with limited ability to move about.) e: I( I$ z& D( j1 K8 |
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ d; w: f; }9 V5 o- o3 H& fThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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5 r' y' y, u, ]" K4 @8 p" x# S. A TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
2 e0 @; `5 L& _ y! |$ g, WWe have a passion for growth0 h: |) m. P/ l7 W8 }
We believe in spirited teamwork1 V, B( a4 H2 ? S4 o# `& J7 R5 y! U& Z
We have the courage to innovate G! P% U9 y2 \4 R1 Y s3 |
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* R E1 ?0 ? J9 p, x5 k/ }7 O6 [6 s4 GAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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