Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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1 u: A# l( e* E5 hAbout TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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8 O7 x; V4 y; K, sKey Responsibilities:


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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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' G; k  P" Z- Q( ~You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

; H# O* V8 V. K; i$ M3 I- H. L6 m In this position, you will:

/ w' ~! Q. W2 i; ^Provide service to TELUS customers.
. B& i: u# S+ J3 ~' i  uIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
. y) g5 @& x( }8 h# [* l" GHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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. \0 ?6 h1 G0 PYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.




Qualifications  
$ U+ O  y, f2 k! S" [. gRequired Knowledge:

Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
8 S( W' C7 q) ^- [& ?( CTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
$ H( M6 p8 e( s, [( T3 hFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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, T4 }& r. W' K- ~, E4 vRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
; q% E; S  P( P: c" G3 M  r$ b: }2 dAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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' R$ `$ l5 I) \ Additional Requirements:

Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
9 n+ |9 m' C  \" b! q" R: K" mAbility to work efficiently in an environment with limited ability to move about.
1 p2 R( h* ~* P- N. l' SMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
* {5 C  D% |7 D6 J+ }0 R% @2 YThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.


TELUS Values in Action

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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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& z* q9 T0 u/ m9 Z4 X+ T9 A+ HWe embrace change and initiate opportunity
! O$ i' L; X# u# m! i3 N' cWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了