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Customer Help Representative - Edmonton – ADV14743 i, t. f. Q: S) v$ f! \3 ]
' E9 ?+ @9 Z3 w8 R/ k/ W& wAbout TELUS& ]4 L" X7 X# K1 i
2 l0 \6 B" o6 I2 M/ M" pTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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?0 ]7 }7 S* e' D0 R, tKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 5 }# }5 ~2 ?: X7 ~% V
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" _2 s8 n: ]* z F7 \5 x8 k# C In this position, you will:
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Provide service to TELUS customers.2 n! H1 k; _9 T1 I7 B/ i4 ?7 @
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery# |) U+ v0 g0 \
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:( ^: J+ x/ ^& a3 A3 I
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& X, w9 x* }, k+ a; a4 }1 r8 CYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.: @* o v3 W8 G5 U7 X3 M6 u, A5 B
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. M' b7 j8 ]5 `) YYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
6 }: B, N9 i) @% E' L- fRequired Knowledge:
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Technical knowledge of data/IP products and services.
7 t& {* ?& j1 v; j& H& RTechnical knowledge of voice products and services is an asset.: K7 w5 ?& G1 p" G
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
3 P; C+ @5 M6 u4 y, C& Z( [& eFamiliarity with trouble reporting systems is an asset.
- y! H8 Y/ E, z3 t. @Successful experience in a customer service environment., N7 }7 B/ D6 n* d( ~( d% y3 K
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:0 y* s3 k! L+ R8 Y& \
8 Z7 v* N; ]& K" A8 a9 LMust have exceptional interpersonal, oral, and written communication skills.
9 ^& x" G1 s% ^- Y q1 n z+ q6 QStrong problem-solving and trouble-shooting skills.
! r' C1 z+ s( a2 \% j! i& @% aAbility to work independently with minimal supervision.
6 t$ S; y, f: F3 W. d8 [Must maintain a high degree of accuracy and attention to detail.
5 C# Z; d: x* h. t; U# d. _Ability to effectively compile and analyze data and make sound recommendations.0 ~" W- d2 Q2 ^
An aptitude for recognizing and creating sales leads is an asset.' _" a0 s) u: C9 j8 x
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2 Z) p: d \# Y8 h( V& }Reliability and regular attendance is essential.$ |1 F2 f9 v$ A6 o; C9 Z
Must be able to work in a measured and monitored environment.
! j5 w2 Y" f- z0 U8 Y5 E7 ^! o/ KAbility to work efficiently in an environment with limited ability to move about.
& a* n! {, g: U" P- KMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).- V& q+ f" E/ _2 M
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.% J3 T( V! V1 c; `9 P, g$ n* k4 `
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TELUS Values in Action
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9 C% h. r4 U2 ?TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
9 ^4 q+ g2 f0 Z) u T Q8 cWe have a passion for growth3 z4 L4 f" c( K& @. w# \4 _. U* H, Z
We believe in spirited teamwork: t1 D% X; Z3 X6 p' {+ {: V
We have the courage to innovate/ l6 [8 l3 e B0 N3 q
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$ r& s; a0 v( C1 t# YAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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