Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

) u1 E% `4 \  X1 M2 Z- |/ s4 PAbout TELUS
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3 z1 g' a9 F3 l5 T( KTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:


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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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% Y: N6 C1 i+ ]1 JYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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# C* O" g) x6 ]5 a" E& n0 ]% S, s In this position, you will:

! T. l$ e% v- c- lProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


& k" J# s" a! ~0 k) ~3 M& ]- `# I In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.



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Qualifications  
Required Knowledge:

) S, L8 y" ]' s8 J3 r. ?Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.


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Required Skills and Abilities:
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3 u# I$ p1 l, b8 A. r& |Must have exceptional interpersonal, oral, and written communication skills.
/ P$ z2 s2 H2 k) v$ WStrong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
# d  d& a- a( h( k4 w1 ]0 [Must maintain a high degree of accuracy and attention to detail.
5 N7 }' I  t; ?3 g/ RAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:

Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
% ]' S( g/ Y7 U( [( ]Ability to work efficiently in an environment with limited ability to move about.
1 i; B5 A5 S- r& j: P% }9 n6 L+ aMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
$ g  Y7 W2 H% g$ t" T* s, E6 {The successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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1 J+ F; h# p/ U0 o- L' T TELUS Values in Action



& b* T- t) {! C" D9 O7 ]TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
3 Z3 ?* {7 r! k- sWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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& k) ]7 f) C+ z2 |( UAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
6 k4 M. s5 z( j据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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9 X8 G8 C, l1 o8 R现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了