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Customer Help Representative - Edmonton – ADV1474) N6 A3 G- ]7 k/ @: {/ c
2 m2 j. B; f8 uAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ( J, @7 I* V% N# o- d4 X3 A% k
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Key Responsibilities:$ K6 A* T, |' Q& T
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.$ {0 e& w9 _8 ]6 R) e- p6 l
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. : n/ E* }: X( a* `! U/ o
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In this position, you will: 8 z, ^* A: U7 j/ V% P" J, c0 ?4 B
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Provide service to TELUS customers.
9 e$ s8 R: u# e2 @( M5 W* yIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
* a) O) h N9 J$ i( f$ k$ w0 m2 xHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner" R8 g4 d# I) r; B8 K5 G
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, D) r( Z6 P C2 h1 Z In return:
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- h a2 w6 ]9 Y( O( g" l7 lYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.2 l$ W. i0 b$ k$ P
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.0 p) I6 j; [3 n7 p0 c
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3 _ o& d. V0 Q q: ^& rQualifications Y4 K! Y; l& d6 w
Required Knowledge:
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Technical knowledge of data/IP products and services.$ x2 C& q% l5 _- i8 ]' y- j
Technical knowledge of voice products and services is an asset.- ^ t7 L O" I! Q y
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.' {8 {( H6 x2 ]3 i
Familiarity with trouble reporting systems is an asset.
. k* R) Z7 O i/ [/ GSuccessful experience in a customer service environment.
9 f3 F3 k! i; F0 r4 {' B9 mWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.4 i Y7 q+ j3 Q8 T" t4 ~
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4 E$ w7 Q5 `6 d& ARequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
& q! o& v0 a5 c- JStrong problem-solving and trouble-shooting skills. F5 E. b& D$ P9 ^% N* b% z
Ability to work independently with minimal supervision.4 ^0 t5 J5 N9 c/ O5 A: c
Must maintain a high degree of accuracy and attention to detail.
. r5 h8 m0 F2 \5 A6 yAbility to effectively compile and analyze data and make sound recommendations.; }7 k) ]1 M1 d# `
An aptitude for recognizing and creating sales leads is an asset.2 q& F+ j; @" h- R& [- ?* j
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Additional Requirements:
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Reliability and regular attendance is essential.! T% D- s5 \% S5 R. p, |, C0 r
Must be able to work in a measured and monitored environment.7 A Y4 G: a- V' ?$ K
Ability to work efficiently in an environment with limited ability to move about.9 n: F+ K. J9 a
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays)., K9 s6 f! o+ @$ n9 W( N
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.3 ^7 |" F/ G# | V9 i: N" ]; O6 q7 ]
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( S/ n/ \% \; A: ]4 a TELUS Values in Action4 b: f2 ^! G* l: `
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& c5 h1 ^6 d7 ~. t" H, t' @8 j- a2 u# ZTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;3 {% m a, h* `: P
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We embrace change and initiate opportunity
8 T5 {" }% t& X! h4 |& PWe have a passion for growth! o) k. ] u( _9 ?0 k' I6 Y6 W/ l
We believe in spirited teamwork+ W; x! b! ?' R: e1 z: R
We have the courage to innovate
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, K O% V# @& I( H/ F( ?. IAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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