 鲜花( 0)  鸡蛋( 0)
|
Desktop Support Team Leader ! {( G4 G8 N* q! ?
Systems Analyst III / @" a6 O0 H% N: I2 y
Job Requisition Number: 90440 " a: c0 E% Z# v9 O3 [4 a J
1 Temporary Position (Approximately 11 Months) 6 I* F( B- e5 @+ E' i
CSU Local 52 & f4 p$ O& l2 V1 K2 ^
Corporate Services - Customer Support
7 V# f" V. B4 `Work Location: 12th Floor Century Place
! Z. f& a, t" a9 _6 J2 b9 q) Z. ?9 W8 `5 F. U$ l3 |! r
( V5 C. \, k/ L- e( R8 b* }4 v( v
+ J% `" j9 w# Q' V1 p: R
FUNCTIONS:
0 E- n7 e+ k( D
$ V7 k& D- }3 \" NThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:4 d6 n: X5 \! C7 Q* ?
4 \* g1 X9 H* r
· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.6 j" r& S. ]" K3 y$ s; E" s
9 o* v0 i+ |) V/ {& R, [· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
4 W. B/ ~6 }! c# V( U; H1 n
& }1 b }3 p' O7 z· Working with other operational areas in maintaining an ever evolving desktop support model.
# Z9 ^7 J( ?! u/ z7 l
& J6 W, j7 |! G1 {· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
5 y: N( O% m. T7 C- u* w3 D$ Z% |$ M& s \0 o
· Performing quality assurance for work performed, in response to customer requests.
/ b3 D2 r& n8 o" X, h; i6 f$ k6 L; }9 i+ C9 Y) w3 j
· Researching, planning, producing and presenting technical recommendations by formal reports.
: [/ c$ x* `: J1 V4 ^# s( z9 \% Z+ M: h# M
· Establishing standards, procedures and documentation for the Desktop Support area.
. i& S+ ]. B, `6 q L9 B- o: ^9 h- w$ m) e
· Maintaining a strong team atmosphere, while ensuring proper communication exists.
% A! }7 K6 H6 Z8 {- H$ c! w% V. i% H4 k7 P9 H' R$ `% E$ i
" @& k& B, l1 G' h5 j
( a0 ?8 y' G* ]: tJOB REQUIREMENTS:
% B) g, N8 f$ J9 Z0 R" N7 C7 l. W1 V7 y
· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.8 g% c/ n8 E) ~5 ~1 `$ q' H8 I b
7 p* c7 }$ g+ s) l4 ~9 c. c
· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
+ M9 d8 e/ T% X
& T' {2 W( R: j* e, @6 E0 u, @· Experience in supervision, leading,and managing a team of technical experts is essential.) f( b$ |* i4 T, P) J$ q2 n+ V
9 c' A! A7 J; X· Demonstrated expertise in streamlining of processes to improve operational efficiency.
4 I3 D+ P5 R# V9 B1 m
% p" `# C! }# Z/ G( g: [8 ?# e· Strong technical, communication skills (both verbal and written) are required.& J: {/ K m- o) x1 a2 N
2 t9 k3 r4 c) T/ H* v
· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
9 }1 l+ i2 ?) `
. M& b. G% }6 Y \( f1 M& B! f5 r· Strong analytical, problem solving and project management skills.
+ b6 |) ~& J5 _. h! B: V
: R7 c m: e) n" C" \3 w) e3 d9 C· Strong customer focused approach to delivery of service is essential.7 f/ @% U/ i4 H/ O2 T
, S$ V& x+ A- f ~2 w/ y· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
$ \; `9 }& w) T% M& ]6 \$ B+ t% a" U/ q. e8 `1 X: b' w. X
* q: a4 T7 \: C
- [1 S# r$ t: i4 t2 RHOURS OF WORK:" }+ s( h) |: U: M
3 D$ ], d) k* N; X6 Y7 j# p
33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.% f# G. G* ~" H1 q% j
/ N6 I9 o# `+ o! L9 z3 c
! g9 H& f# |$ @& H t- q* m; O* `8 u$ y
SALARY RANGE:
' L' B; F' p# V" p( O5 o7 o* h: ^6 T; F, P2 s" N+ q
21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
" Z) u0 D8 b g
- I, X, d& S. E
}6 Q4 a* Y$ e2 N' j% x* N( y1 U o( \+ R# ~! ?
GENERAL:
0 L( S# `8 h2 B. K5 L, A
) I# G% p# J3 @8 j! {) [Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office. U" b( F5 L ?
; k. W8 l1 B8 K
The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.& W0 p+ R. S6 t! X H6 l) L6 d
# R: H6 n I/ p+ |- A6 U& b
3 T9 a, U+ g; h3 r) J1 d4 P! \Opening Date: 十月 27, 2005 : W% z5 h9 n, r* X1 N$ }
Closing Date: 十一月 07, 2005
/ V4 M8 _2 s0 X, z- \7 \/ s' A* y- d) h7 t0 [/ O! N; c
+ w+ h1 j5 j& [$ r5 E9 ]0 \. I
Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
|
狗仔卡
发表于 2005-10-30 10:34
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
