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Desktop Support Team Leader
( G8 J. X  c8 Z! |" D0 c& G5 ^: CSystems Analyst III
8 G% K& B$ s  g' ]! tJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
9 @' W. J+ |: X  KCorporate Services - Customer Support
% A6 p9 c8 N2 ]( W$ PWork Location: 12th Floor Century Place
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FUNCTIONS:
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3 i; p2 q9 \+ D! d+ b6 @" rThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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# I2 B% O, z) h* F7 I+ l& U· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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+ k9 E1 b) G# ]· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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* v% t, h7 }5 y3 `7 Z; n" g· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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* J( \9 ^8 G, N" w; X· Establishing standards, procedures and documentation for the Desktop Support area.

" r- K4 d3 o: K" k8 w6 v· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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JOB REQUIREMENTS:

4 E- B  H( I2 p! c1 O% G· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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& _, o- W& ?, \$ g, t· Experience in supervision, leading,and managing a team of technical experts is essential.
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9 Y. f) j/ q5 p5 U· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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3 ~* p- B: t6 _' c  K& j' I" N· Strong technical, communication skills (both verbal and written) are required.
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5 w% Z7 P7 l) `9 W9 ?# O4 {( h· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

. j# a  S! M; X9 h· Strong analytical, problem solving and project management skills.

( l# L8 o9 G5 o  r· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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9 l' W7 \2 V+ fHOURS OF WORK:
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( F# e; S# J- b% ?8 Q- ~33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

2 u" z; D6 U' j21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

9 }+ E- ^. o2 Y! w. \Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

  @( p2 r. N3 h6 n. P& @The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
$ R! e! H; ~7 g/ `Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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