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Desktop Support Team Leader
) b0 J3 S% P' w9 G2 USystems Analyst III
/ M6 F2 i% ]7 W' a3 yJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
; l3 @& I5 D: h* @* _Work Location: 12th Floor Century Place


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FUNCTIONS:

" _4 w. m' d; c- `3 F) fThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

) ]2 R- r; z, u7 Y( s% M· Working with other operational areas in maintaining an ever evolving desktop support model.
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7 @9 |  `; j8 |( I6 @4 u! C, c7 P· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

! Y& C5 K, v% g. D' d! [· Performing quality assurance for work performed, in response to customer requests.
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) R9 D/ C  |- i1 ~· Researching, planning, producing and presenting technical recommendations by formal reports.

. }8 c0 a1 D! L  Q· Establishing standards, procedures and documentation for the Desktop Support area.
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, Q  U* _+ A6 V1 C& R0 c- Y· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

: Y, t" c/ C; Q/ H+ i6 l( E" ~· Strong customer focused approach to delivery of service is essential.

9 C  d' S8 x3 x- }4 c6 B) B· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

6 Z5 \9 {/ U5 {  p) L; T$ `33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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6 O3 G- b4 m: z# N7 h2 n2 C6 R( DSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

5 l/ P2 A% y5 p  V+ qCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

2 i  c/ ?+ Z& ~% r+ c( S/ V+ u. j. cThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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& W0 [. O# W* s8 S$ pOpening Date: 十月 27, 2005
6 X: U" w+ |. H) Q! ]+ RClosing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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