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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
) V6 i, m5 t; s( N1 Temporary Position (Approximately 11 Months)
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) K. W: e; D; U/ }2 q+ wCorporate Services - Customer Support
- r6 K8 z7 R! E5 DWork Location: 12th Floor Century Place

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$ \5 u# r  I7 k, Q& C/ ^* E' x! uFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

) `: V  T& U0 p- {+ I0 M· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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" }$ y& I" v  o· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

$ ]% f) z  ]# G4 Z. b5 Z· Performing quality assurance for work performed, in response to customer requests.
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# c' I5 C; p0 z. \/ X0 |0 ~% i· Researching, planning, producing and presenting technical recommendations by formal reports.
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/ h5 m3 h2 [8 R: w3 T' `# `0 f· Establishing standards, procedures and documentation for the Desktop Support area.
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" P  P. J3 b8 `- D, |5 E· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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' C) k1 ~3 J7 c· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

* w- W0 H  ~& G9 d· Experience in supervision, leading,and managing a team of technical experts is essential.
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2 f/ S! B  R3 s· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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( o$ }2 A* R, I  h· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

' [) U! y6 B3 ~, _33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:

/ Q* x# q; n) J/ ^21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

( K1 o* ]) k$ J3 ^( t. q7 K( x. Q, RCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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# x: {* Q0 o( ~# \1 _; NThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
( D; _( x! n0 ^  u- L8 S0 WClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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