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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
0 O, B0 g9 X; g7 n' s+ OWork Location: 12th Floor Century Place
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$ C7 D* Z' P% y  GFUNCTIONS:
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- l- m, K; `6 a/ b2 R% R3 qThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

6 G$ M+ b9 @0 i0 S, I8 G- i· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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- |6 E/ f5 f/ ^8 h. b  n, |& W· Working with other operational areas in maintaining an ever evolving desktop support model.
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5 A- s! ?0 r/ O. w" K+ }) \· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

9 U9 B7 X$ w& ]8 d0 Q· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

9 h( `( s7 \$ W+ y· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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. p, g/ n2 m. r, f/ {  l- r( \JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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, o$ X0 _! P4 O· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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+ r$ H& g$ ^1 d. o* t; C· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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5 h8 k0 ^6 A# o8 @; u· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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1 M3 J6 ?2 r& j1 Y· Strong analytical, problem solving and project management skills.

9 |( c- n+ h% T7 Q) D; `· Strong customer focused approach to delivery of service is essential.
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5 V  D1 I2 k/ t5 I· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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$ K3 J# d. P, d33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

7 z. \& B0 T* h21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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( r& M' u7 `' vApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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