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Desktop Support Team Leader ! t$ ~: ]" `- q/ o! a
Systems Analyst III
+ L7 E* r- Q8 a1 A4 t8 vJob Requisition Number: 90440
0 |0 ?: l8 y2 G$ O" F. O1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
- E# w6 f' j( j0 s( |4 FWork Location: 12th Floor Century Place ! A8 p4 r; N# D+ r9 C1 f& \) Z" E2 p
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9 P$ k2 X# f! u9 m4 P8 b9 YFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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" Q2 L3 c2 \" l% d3 e* F8 `& K· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.) k) j4 C% x( b) u( [0 V
5 s( x# ?' r. h% g/ K' Q· Working with other operational areas in maintaining an ever evolving desktop support model.) ? w% V/ J Q" b: k+ \3 d
( `% ]% P0 k! n· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.4 R2 v2 }+ ~- L' Y3 v
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· Researching, planning, producing and presenting technical recommendations by formal reports.) F: R0 @' X9 ~6 u! Y. s
, @6 O" r+ w( r( l· Establishing standards, procedures and documentation for the Desktop Support area.
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) Y9 l4 P9 n3 w0 ~& ^, g· Maintaining a strong team atmosphere, while ensuring proper communication exists.8 b5 B8 w) K+ n2 [5 i
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# Q- G. @ v6 H& t# \# s: k% x7 gJOB REQUIREMENTS:
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3 F. a" v0 A' c" C4 @ D· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.+ P( z( p, C" z: J, o4 Z
- y A3 H" f7 u8 p6 n1 V/ R" x· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.5 s8 u% ~5 v9 Q
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· Experience in supervision, leading,and managing a team of technical experts is essential., F, {0 j1 f( O6 Y
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.2 \5 r1 G5 Z, l
/ {- Y& R- K; N2 u: B# w4 t+ Z· Demonstrated ability to plan, prioritize, schedule and execute working assignments.) j) w+ x) n' G4 P) P' X/ _
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· Strong analytical, problem solving and project management skills.) _; f: X# g! `
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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+ s7 L. Q* F4 m33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.$ |1 g1 l$ c5 y
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SALARY RANGE:$ x# Y$ \$ g' Q$ K& i, i: t' \4 E
& v5 x2 L6 E$ _6 b9 G( n3 R21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.- \ h7 h+ D9 ^7 d& B" B
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! Q. n$ Q: P( ], H) |' oGENERAL:
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, e3 w M; ]2 p" @% r2 P2 J+ aCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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7 |3 q) b" f' b( s) b' ?The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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5 A- ^4 L- ~/ V; p7 u% b0 @4 ?Opening Date: 十月 27, 2005
# E6 |& Z n: e" a( K: h; BClosing Date: 十一月 07, 2005 " L( a& ^2 L. n% }. d
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- d( t' ~3 o7 z- T) Q* gApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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