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Desktop Support Team Leader
Systems Analyst III
8 N0 f# `5 H* Z- mJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
, \$ P0 s/ H0 E& [. kWork Location: 12th Floor Century Place



FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

& R2 f: S5 d: B/ T) `& K· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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3 t4 A) B+ d* T1 f. ^) D' }· Working with other operational areas in maintaining an ever evolving desktop support model.
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" i* U2 s: q6 @" s· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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7 z0 Z9 V: e: a· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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: d2 o+ p7 `9 _6 h2 r· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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5 }. _3 Z0 m, m/ [3 f* W: `( cJOB REQUIREMENTS:

( F/ n& M. |& ~& }" h+ L$ K6 Z· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

9 }: w$ P  `- b$ {2 t+ E· Experience in supervision, leading,and managing a team of technical experts is essential.
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- w( z' f* x; t9 b2 }- b· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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1 Z* T. Y% {% w# e; C5 `$ @· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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: P5 W& O3 ~! D1 b+ l& d· Strong customer focused approach to delivery of service is essential.
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$ U6 }7 e- J3 v8 S8 v7 Y· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

& p* G3 H2 w8 w& y# X) h! H9 W( P2 U33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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$ Z' |5 r" H8 d5 j% nSALARY RANGE:
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1 W8 A# D$ P. O) F: R21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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) N+ m  O& {" R. B3 N$ bGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
4 }9 H- H& g, }6 D$ @0 xClosing Date: 十一月 07, 2005

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* h1 M5 A( y4 v& M( g3 I3 IApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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