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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
4 f; G; U9 A) A, _) }* |Work Location: 12th Floor Century Place
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# j. {# k! |$ X- F3 P! k$ IFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

$ b( O) |* e/ P* z3 T· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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. z  Y* C1 L. a, k7 O5 i$ V$ u· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

$ m, |+ W  s" ?& ?6 }: k1 ]· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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% w' I( v6 G: H4 O6 y0 g2 T· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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3 Q- x: d1 D" U4 o6 H; iJOB REQUIREMENTS:
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" I( e" H4 ]5 i4 }. I5 H' J) L· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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2 W$ C  Y% _3 {6 e! ~· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

0 w% U6 X+ E4 X/ Q- [3 M) H· Strong technical, communication skills (both verbal and written) are required.
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# ?3 i9 \5 {8 z9 H; A1 x· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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9 j6 n: g) L% x6 _8 ^· Strong customer focused approach to delivery of service is essential.

( @' V7 s- q" n# J' E· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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/ O  Y) g" J/ A3 j$ Z6 gHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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# K$ f) _3 d9 O% a# `SALARY RANGE:

8 K. F7 ?# |) [$ Q! V) l: w6 J21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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5 J2 Z9 G  i$ {  Q+ q( QGENERAL:
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, l4 E' ?8 j  E4 q2 J9 [Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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/ K/ r8 T: \' R) {+ xApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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