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Position: IT Small Systems Specialist
0 L5 V m' z2 [6 j" ~Reports to: IT Manager * S6 M: ^. J+ j4 ^% Q
Location: SYSCO Edmonton
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Position Summary:
C# K- ~" S* |' zThe IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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" L1 k/ a8 r; @( x% k) t" R yResponsibilities:4 W/ D3 N" h% M/ O
§ Provide high level of customer service to internal customers8 h( z; A/ H0 k* L h) p
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
; p1 \0 D- q( K5 `6 y, m C§ Hardware and software installation, configuration and implementation* s0 O/ T, x$ a$ j% T3 Q" m
§ Ensure software and hardware standards and other policies are adhered to at all times8 J: S5 h4 V! U, s7 ^$ ^# f) E2 R
§ Liaise with Corporate IT Helpdesk* N/ f. _: O' W3 O3 a) E! ~! m7 D
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
( H6 m7 h: u2 B7 @4 C§ Develop and maintain good working relationships with internal and external parties
7 i- U# ?* n: I8 I§ Special projects as required* W# `7 H, k9 s4 I! t; ^7 k
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:: y8 _( K$ ~8 ?; r4 C" V3 _
§ University or College degree in Computer Science and at least 2 years of related work experience" b3 f$ f2 w8 l( {
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
+ e9 u' |. }1 W3 S& f§ Fundamental commitment to customer service
4 R& A$ h4 T) {; |2 I+ Q§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues% C/ l3 ^; k$ U; V+ i7 a1 C- _
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware# `" z, F" R; d7 |( c6 T
§ Experience installing, supporting and troubleshooting client desktop software% q m2 g( `& b: b# [' @
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems# K, g) @' C3 \" }3 @9 o' }
+ d1 |/ b ?# N3 y1 A, bClosing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:2 F+ j* h& h- L/ O* J* _: m
Beverly McIntosh, Human Resources Coordinator8 L2 e' i" N3 _ u: z2 a
Fax: 780-451-3546
4 X& b/ z7 c" AEmail: HR.Edmonton@sysco.ca, O$ d/ _' }9 U- g0 ?/ x; ^
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Position: IT Manager
- g+ s7 A0 F P4 wReports to: Director of Finance & Administration
# Q3 A, W8 o% u# O3 M8 p- z eLocation: SYSCO Edmonton/ T7 j3 K$ r( n' E4 l
( A) b. {7 }* IPosition Summary:; v! ?' x, K: R( t
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). " H% V" e! V% F2 J2 L; a
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Responsibilities:
8 @0 R3 d, i4 x1 r+ ?§ Manage a stable local IT environment
, L9 H7 b: M( ?§ Manage and coach staff in IT group( |) K. D( f1 b* K8 E4 B
§ Oversee and provide small systems technical support
' o- B! a7 Z/ s§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives- x& Q/ j/ Q8 i. Y# }/ X
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports. Z9 [: J( i6 U; R
§ Hardware and software configuration and implementation! [+ G& P; P I' a1 C j
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
, W7 l7 m- {; f4 l6 W+ j5 d§ Ensure software and hardware standards and other policies are adhered to at all times
4 x( X; N3 a9 `$ M n§ Perform network administration at the domain level; managing user accounts and network access- `+ W6 r9 O* Z2 c
§ Develop and maintain backup and restoration procedures
8 E( T0 P( x5 t; z4 l `: @8 G" s§ Develop and track IT budget as well as IT capital spending plan
8 h+ q1 x) u8 G/ Q: f7 n" Y [$ d§ Liaise with Corporate IT Helpdesk
1 r1 j2 D4 t4 z6 m4 u% V§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
) M9 M1 l3 X5 ~0 i1 R5 Y§ Provide technical and procedural recommendations to management5 p/ D/ S x! c
§ Manage user ID request and approval process in conjunction with Director of Finance0 f$ A) c( N/ ?% u6 m% l
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
# T9 k/ [$ h! b8 H, \) I: L§ Coordinate and support end user training$ z- N* E4 m% \3 }7 V7 u7 t* `5 l
§ Develop and maintain good working relationships with IT related suppliers and service providers
) u( ], r0 z a§ Collaboration on development of internal intranet and external website maintenance
# P9 A0 K7 M) P8 C7 C$ b3 h§ Manage all printers in the building
5 z& k4 z9 W) G* r' P4 d8 t§ Special projects as required
. Q) I2 }* j9 `# R9 {0 X# Q§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
9 D$ {& ]- X/ y6 V* T% X§ University or College degree in Computer Science and at least 5 years related work experience" L6 d6 q4 t- K4 x( {
§ Excellent leadership and organization skills
4 N7 Y& L$ u; n7 b7 `§ Able to manage a local IT environment while working within a Corporate IT structure at a national level* w2 {. P' m7 \' x2 p2 {- k
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
+ C8 W, ?& S, a' v5 c6 R2 \§ Strong small systems technical support experience
1 \1 F( L- j0 J8 @: C§ Fundamental commitment to customer service and process improvement5 d$ V/ m2 f8 U5 D
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 20055 v8 [" S" O# V; n7 w# q, h) F
c4 x) D% u, s1 x- D3 ~Interested applicants should forward a cover letter and résumé to:0 f. u; ~; [: h$ B8 R+ ]7 `5 J$ E
Beverly McIntosh, Human Resources Coordinator
5 d% s: ~7 A8 J/ zFax: 780-451-3546, I9 j, x6 Y6 ^& N1 T' L
Email: HR.Edmonton@sysco.ca
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