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7 L% N. F7 m) u. [Position: IT Small Systems Specialist
' g0 F5 D" C6 @! h( O7 }Reports to: IT Manager
+ k* S' ~6 a( e/ C7 k OLocation: SYSCO Edmonton+ s+ e# B/ j% U3 m+ v7 T9 U2 n
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Position Summary:
A3 u' U; v, y zThe IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:$ G+ w J' K) F& h8 v2 y2 o
§ Provide high level of customer service to internal customers
. M" m4 q8 E" f/ X- m% S§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
& L: L; Q+ b! Z1 S5 k§ Hardware and software installation, configuration and implementation# ]& u) z- a F+ G/ ?
§ Ensure software and hardware standards and other policies are adhered to at all times
2 h* |9 a5 x' H: q* J/ l§ Liaise with Corporate IT Helpdesk
3 K" ^6 d, L% H* d' B§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
8 S+ j ]$ w7 E§ Develop and maintain good working relationships with internal and external parties. B; \+ P7 g. w) q- _
§ Special projects as required/ o" t8 I$ T& I
§ May be required to provide after hours pager support for emergency trouble calls! I! S& l0 n; q) O6 I/ U
* j! b' k* e; R2 x0 O& s, i1 _Qualifications:
! L3 `; X( [* ~2 }§ University or College degree in Computer Science and at least 2 years of related work experience
, W- k: } Y7 Q5 L0 x0 R§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
# d; O6 a; w, O* j4 Q7 @! A§ Fundamental commitment to customer service
6 q! |5 [' \+ p5 a' A§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues; o$ o' X b( _" K5 R6 l6 F/ q9 d
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
$ D/ Q7 J/ f, ~ q8 c' M" b/ S8 k§ Experience installing, supporting and troubleshooting client desktop software+ F* h' Y" ~2 }" U
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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Closing Date: September 16, 2005+ V, l" u0 E( u6 n
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Interested applicants should forward a cover letter and résumé to:
0 o/ B! ~- @1 V' j0 b$ ]Beverly McIntosh, Human Resources Coordinator( M6 s+ v3 q! ~) a% }% f s$ r* d
Fax: 780-451-3546+ I$ F! b* p& T3 u* Y4 K
Email: HR.Edmonton@sysco.ca, w+ ]) i) F) f- ~( L
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$ j8 q4 H s" E; L9 ]! G, ]: vPosition: IT Manager 7 c+ Z' ^6 l2 l$ R" B/ V6 W) S5 T
Reports to: Director of Finance & Administration 0 a3 S% ]: ~' U' z8 b& z
Location: SYSCO Edmonton; f4 c) R6 X9 R7 R5 t! K
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Position Summary:
' w5 t6 I/ C+ XThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). 8 g% J+ s# ?( G7 `
# o6 @$ X4 C9 zResponsibilities: L* r) ^0 t1 b# n% K3 e
§ Manage a stable local IT environment v3 Z+ M: o) R, V8 d
§ Manage and coach staff in IT group
* q g6 ` v- i! P* T; `- \§ Oversee and provide small systems technical support
% o& o/ o: O2 C§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives. |# L% N, ~; ?$ g* T" [
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports" G6 N* Q3 Q0 U* w7 m4 o
§ Hardware and software configuration and implementation
N9 r4 ]7 }) V( p§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to7 Y. q# k7 [1 e; J3 j7 j. R
§ Ensure software and hardware standards and other policies are adhered to at all times1 ]+ n& }3 S$ F8 a# O+ S( ]
§ Perform network administration at the domain level; managing user accounts and network access+ H' P. o+ G5 k) {( c- {: l
§ Develop and maintain backup and restoration procedures
& y7 q" X/ g8 g* n4 n' X* i§ Develop and track IT budget as well as IT capital spending plan5 a9 O$ w+ k5 W: @; n P& p
§ Liaise with Corporate IT Helpdesk- T! ^* m5 ]/ U+ M
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
7 M- g" m% L* w' J9 H§ Provide technical and procedural recommendations to management/ o9 V' I6 a3 `* `2 W* j
§ Manage user ID request and approval process in conjunction with Director of Finance
7 [1 W% R# Y6 I§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT/ d% W: L; T# E. L7 r6 g
§ Coordinate and support end user training1 z5 x7 [+ R; y, s$ [
§ Develop and maintain good working relationships with IT related suppliers and service providers
# @3 @; e+ M ]§ Collaboration on development of internal intranet and external website maintenance
% [0 }' R5 {1 c, E0 e" x§ Manage all printers in the building3 p; `& q" ], n
§ Special projects as required' `2 O: _0 |+ [* m
§ May be required to provide after hours pager support for emergency trouble calls4 p- R/ Z4 v3 X7 d" q
) C& O* C! }2 UQualifications:
1 G3 Y% L ]# i* b- Y§ University or College degree in Computer Science and at least 5 years related work experience2 z1 a) t- G0 ^/ p1 L6 t
§ Excellent leadership and organization skills
/ V8 t# h3 q8 `) O4 B, x2 Y5 Y§ Able to manage a local IT environment while working within a Corporate IT structure at a national level0 H9 ]) L/ `/ f i) J* N+ w0 c
§ Strong interpersonal skills with the ability to communicate at all levels within an organization1 |+ F! {* C% P* F
§ Strong small systems technical support experience
* C( ^% w/ a+ L. S, I% R§ Fundamental commitment to customer service and process improvement
' S0 a/ f- k" _1 l; X§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues" J, L [3 E" K# N/ E/ ~& }
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Closing Date: September 16, 20054 \! o* B4 U0 `
, N5 x, ~. z8 b8 |# ~$ f4 QInterested applicants should forward a cover letter and résumé to:
. |+ ?; l6 \( f) Y+ eBeverly McIntosh, Human Resources Coordinator
+ K% Z- b. x' ]Fax: 780-451-3546
/ ?2 k4 j+ {- [0 w& {+ o0 pEmail: HR.Edmonton@sysco.ca3 I3 `+ X/ }6 L& [1 M1 o$ \' d7 [
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