Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
6 x) r' ~% q& }1 B2 p+ B
! W$ e' K. l4 \( \' LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
, u# @$ I3 c" V* g3 J9 t& E•        Identification and replication of software defects  
5 ^' B6 Z) B" G2 N* W•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
  w. D  z& C% l( Y) w; t. K•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
0 N. e7 K! ~1 ~! e7 T9 Y•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
3 _. Y: l3 h4 a0 X  x# ^•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
. J, l% K9 [; ?* i; E# q) vSkills and Knowledge Required
•        Customer service skills
1 h% f9 W2 z7 C  y' N( k•        Technical writing skills
•        C++ development skills
) s/ k) ]) o1 J7 [0 {. Y•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
  p& Z  I) r) h! S  E•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
( ?9 a) k. ?1 E/ c9 ^3 F•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
: O, Z9 |8 k2 n' JExperience and Education
0 W4 a  V- x$ v4 o•        Technical degree or diploma
' w7 [. Z- D2 S( h( Y  J0 y•        2 years experience in a technical support role
0 ]/ l8 |7 j  L9 L) z$ W1 d! o3 }9 OMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.