Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% k6 Q# c% g/ H8 mPosition Responsibilities:
. {6 F( {' Y( @. |+ I•        Installation, configuration and trouble shooting of software for process control
" Q; {( X: N7 t( M% R•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
3 ^) y2 R& F/ H' ]. t•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
+ @' D2 b6 H" Y4 f- o! X$ w; t•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
1 k# d$ x; W( }•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
; h, u3 c: e0 t7 s3 x! S/ o•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. W" g( T" D( ^$ S; W! W•        Ability to work independently
+ L1 m4 ]' R' x4 G4 U: y) L+ C5 ]•        Ability to communicate fluently in both English and Mandarin
# U) m9 h; T) l3 c  UExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
5 o- D5 |7 P; i2 z, {* \Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.