Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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# D9 f4 g. p" F7 a* k1 tIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- l  y/ S$ [8 [: T: }# c! W•        Installation, configuration and trouble shooting of software for process control
6 z1 F7 G1 C: J* K•        Identification and replication of software defects  
! ?) X  `- ?' F1 C•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
. {. Z" z/ [- L5 \) r& h) Q! p•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
7 {( x" i0 s3 P* G+ A. Y•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
( l: A7 V( Q1 @  v1 G•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& B/ `5 O; l/ M$ c: X4 FSkills and Knowledge Required
- }2 x3 Z, W& t* `2 t•        Customer service skills
: z1 W& l4 X! Q8 ~  t* d•        Technical writing skills
* q( D3 D# f) L; o6 q8 O2 a•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
2 b. W3 @1 X* v6 F( W: c•        Excellent interpersonal and team skills
! u) t1 d' |" ~. S•        Comfort dealing with multiple and varied assignments
6 p4 G# I: h5 ~' w" `•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
$ y& Y7 [2 G8 r% |, U# N4 m•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
$ O3 j* }. w+ ~- b" PExperience and Education
! L# h$ E4 z: J2 \+ ^' F•        Technical degree or diploma
0 i4 c2 _, w- m1 }2 |•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.