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[招聘信息] Matrikon Inc.招收中、英双语技术服务顾问一名

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发表于 2010-3-3 14:22 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Technical Support Representative7 A/ G" F$ _0 q4 x# O
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% k6 Q# c% g/ H8 mPosition Responsibilities:
. {6 F( {' Y( @. |+ I•        Installation, configuration and trouble shooting of software for process control
" Q; {( X: N7 t( M% R•        Identification and replication of software defects  ! Z1 r$ p* ]) F' v. e* [
•        Phone and e-mail support for internal and external clients  
3 ^) y2 R& F/ H' ]. t•        Managing customer expectations 7 a& \2 M" U6 a; V, y% n6 p' b
•        Documentation of technical procedures , w- Z* L: y+ L# a  v. @% {
•        Trouble shooting client network issues 8 Y8 {8 ?  D% h5 a. I
•        Optimizing system configurations  , \) R0 C, j) |9 z) v
•        Low key software development tasks (not a requirement) ; O6 b3 f2 Z8 [( {) F1 `
•        Responsible for maintenance of internal ticketing system 4 `: v: B; S( @; J$ W- V# h) r
•        Involvement in the development and design of a trouble shooting tool for client.
+ @' D2 b6 H" Y4 f- o! X$ w; t•        Site services worldwide * j$ |) C0 Q' v" p8 |4 S3 W
•        System training : T* T: v1 y0 x
•        Communicate and translate client requirements in Mandarin6 v- \# _1 u7 K
•        Work evenings as required- d" [7 L' i: v: |6 p& i& o# z& b
Skills and Knowledge Required- O! H' c" @- `7 \) s$ f. h
•        Customer service skills : o; Q/ r6 o. F, v! s
•        Technical writing skills
1 k# d$ x; W( }•        C++ development skills * q% t, N9 k( V  ^5 {
•        Software Trouble shooting skills, or the ability to recognize external issues.$ x+ C3 z% d/ ^/ {3 q& B
•        Network trouble shooting skills
; h, u3 c: e0 t7 s3 x! S/ o•        Excellent interpersonal and team skills " W5 S% B3 E( i9 ?
•        Comfort dealing with multiple and varied assignments 8 ^. @  k3 N& |6 r
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. W" g( T" D( ^$ S; W! W•        Ability to work independently
+ L1 m4 ]' R' x4 G4 U: y) L+ C5 ]•        Ability to communicate fluently in both English and Mandarin
# U) m9 h; T) l3 c  UExperience and Education& S% D- ~' t/ b! F. t
•        Technical degree or diploma ) B9 L7 s& I+ r& i( V3 a! ^9 |
•        2 years experience in a technical support role
5 o- D5 |7 P; i2 z, {* \Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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