Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ b% T+ V0 Q8 O$ K! x8 Y* e& v" y. g; \Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
& P  N. C, J! a* ]# V•        Managing customer expectations
•        Documentation of technical procedures
/ B/ T* p+ [% r4 {" ]5 U•        Trouble shooting client network issues
•        Optimizing system configurations  
' B$ H+ n. G8 s- J6 `4 G7 v# h•        Low key software development tasks (not a requirement)
: C4 I' t  A1 `) J•        Responsible for maintenance of internal ticketing system
/ \  Q  t! s7 }* H•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
# v9 g% u4 v. B4 v, A* e9 c# ~•        System training
8 [: v( n3 n4 m$ N•        Communicate and translate client requirements in Mandarin
4 n4 t- ?: {& B# s5 C•        Work evenings as required
5 I8 U! w7 N8 i0 h5 u0 c2 ~Skills and Knowledge Required
. ?- F3 s& O  F, G•        Customer service skills
/ A, i1 S& ?' t9 u. k2 ]% M•        Technical writing skills
% G4 k) k3 \2 D( n/ I# @•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
' q; j  f  ?) y•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
! z* `, \9 h& t•        Ability to communicate fluently in both English and Mandarin
8 F2 h* w0 P1 e8 TExperience and Education
8 _3 w) X/ Q% ^6 v•        Technical degree or diploma
, f0 M7 A2 ^. o7 s- t) A•        2 years experience in a technical support role
3 {9 `/ w; S4 VMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.