Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
' t8 P( F- u' P8 w' G3 h•        Installation, configuration and trouble shooting of software for process control
  ~- K) X1 k% E8 o# L0 x•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
/ K, S% j: ?+ ~& r/ h8 g•        Documentation of technical procedures
& q8 S) d% O' ]( |; \" i! H•        Trouble shooting client network issues
! K) e% f: b  u: F6 E•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
- C9 e8 r3 V4 G8 b( b' D•        Responsible for maintenance of internal ticketing system
/ t/ B" h( M, P% E•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
/ P8 J8 G) L2 m* `# L•        Work evenings as required
Skills and Knowledge Required
& G9 t' D# l' C9 }3 w$ x•        Customer service skills
& K+ n- ?' K9 O; M•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
  p" p) q& e! @0 I0 \•        Network trouble shooting skills
( W0 e# ]& k7 r. W* ~" V' W+ v" W•        Excellent interpersonal and team skills
' V7 @/ A8 l8 k8 b) C5 k4 [* W•        Comfort dealing with multiple and varied assignments
$ |! s5 N/ L6 B: p1 A" K# f3 U•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
( Z5 t' }+ U$ G3 p0 y, I, U0 ?•        Technical degree or diploma
0 n1 E1 x$ _2 h- a# `•        2 years experience in a technical support role
+ e2 S, T' Y, YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.