Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
# i) l8 J7 B1 |$ L+ }
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
& _( M8 ~' M8 ?) H$ J•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
( z# X' s7 T$ A8 i; w( `7 Z•        Managing customer expectations
) @6 k: z% X- r$ W•        Documentation of technical procedures
" t8 L, `/ i4 W; K: m$ S" Z•        Trouble shooting client network issues
•        Optimizing system configurations  
. S7 m- ^+ H9 ~9 y+ V+ s•        Low key software development tasks (not a requirement)
) ~+ d$ M. ~' ]% ]  Y•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
) b# s+ @8 Q' E6 A) P- A, z3 j•        System training
•        Communicate and translate client requirements in Mandarin
  x- t9 ^. T. \+ l$ I2 s5 e6 E•        Work evenings as required
4 @9 q( U# G/ iSkills and Knowledge Required
•        Customer service skills
, b8 n: }+ `" E% q* \9 X•        Technical writing skills
6 t5 Z. ?" X% E& E•        C++ development skills
' b) f% n3 ]. D3 B: O8 n•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
% B  p' X6 y! ~•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! k8 P$ L; a4 u- f•        Ability to work independently
# m1 `3 H4 e/ R3 o/ c5 T0 U7 t•        Ability to communicate fluently in both English and Mandarin
  o7 E/ L( `6 K. LExperience and Education
1 f3 X! `6 B- }•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.