Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

, h$ f* J3 _* ]
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
) O( S' f$ J3 Q# [' Y" [# n•        Phone and e-mail support for internal and external clients  
, E- M9 s5 @4 S# [2 ?•        Managing customer expectations
•        Documentation of technical procedures
# e' b0 v6 b& P: G# V1 ?•        Trouble shooting client network issues
. i" r- \) W; U  {4 i- F•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
  |4 Z, @5 t: ?9 e8 V* n•        Responsible for maintenance of internal ticketing system
% A1 C9 R9 A" y6 y( Y( T. D•        Involvement in the development and design of a trouble shooting tool for client.
! b! Z+ S# j( G6 x. x% `•        Site services worldwide
•        System training
. Q) k" j( A1 I: W4 z( A" z+ k•        Communicate and translate client requirements in Mandarin
7 a" p6 ~8 A$ q$ T•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
: M2 g# j6 t5 |  }•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
4 p' W2 L* g3 \( R: `5 v( \•        Ability to work independently
6 ]1 [2 _) {, E2 W; k; v9 V5 p/ h•        Ability to communicate fluently in both English and Mandarin
, G0 S+ L; t- r( G  _# d! k, AExperience and Education
' M) ?6 F. n3 P& U•        Technical degree or diploma
•        2 years experience in a technical support role
: O6 i) v3 l8 T( \3 O9 OMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.