Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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7 D* P% k7 h  G" W$ [/ G* ETechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 c& F  {$ A1 ?3 ?( aPosition Responsibilities:
( ~( i' M3 o. b- x1 j* T, _•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
, K% ?& s+ ^1 w•        Phone and e-mail support for internal and external clients  
4 a) W' ~; p& ?•        Managing customer expectations
4 F- J" y; N8 \- E9 T; V2 G& o7 \+ f•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
$ R3 E( ^: Y  @+ b4 e- V$ y, ?- M•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
& }4 @. e5 M2 _- o' w9 b  B•        Involvement in the development and design of a trouble shooting tool for client.
9 S$ |9 v3 Q6 A- [•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
' o, |# k3 @, Q•        Work evenings as required
Skills and Knowledge Required
6 D" c, L# m) X# O•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
5 D# o7 i: o, w9 |; u! H•        Excellent interpersonal and team skills
% B. y% o1 n2 I) L9 ~: s, d•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
8 e& I' s$ @6 EExperience and Education
: A3 p2 Z  d& H3 r8 c/ `•        Technical degree or diploma
) @5 j- f7 N; v' x- r•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.