Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

: u: T' T+ S1 c# e: N& t" D
0 ~! C; P/ G5 B4 t) cTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

) a7 Q, e$ f; p5 |3 U, w; {If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
1 C' O5 h) S, ^4 I•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
+ O& }" P2 A/ _$ ^! |•        Involvement in the development and design of a trouble shooting tool for client.
& u. N# _+ G# d' l2 N- X* r6 G•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
' C' L  C7 H. Z•        Network trouble shooting skills
0 t+ t7 P6 k9 A2 O$ ]•        Excellent interpersonal and team skills
4 u" `0 g" E5 N8 ?•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
2 L  ^8 |: k$ b* K, m5 Z7 v# X2 c4 L0 v•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
7 O$ I( u% ?) n( H+ S- d" a" vExperience and Education
- L8 _7 x7 h4 I, k8 U•        Technical degree or diploma
•        2 years experience in a technical support role
/ @  i9 c0 o& D- oMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.