Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
# e7 d4 {3 H4 z  k. n3 T3 IContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
: L3 b( t) ?/ l, |$ a: R$ h2 v8 z1 o•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
2 U3 L5 H; I7 K/ T: x•        Documentation of technical procedures
•        Trouble shooting client network issues
3 E( m& s7 `/ |6 r% q. x* L7 v. h•        Optimizing system configurations  
" {1 q0 p" {0 O. p8 m! m2 w8 ]•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ D7 {) R/ C; T1 F) c/ _4 n2 d•        Involvement in the development and design of a trouble shooting tool for client.
) I5 x6 s: q" f* U: u& V$ \4 d•        Site services worldwide
, b4 K0 m& N4 G" J! V! Y•        System training
8 x: a- @1 D$ M+ d•        Communicate and translate client requirements in Mandarin
) ]( s5 ^2 @' j. B, d- d# j•        Work evenings as required
5 X+ [& Y4 f5 j8 L9 s, WSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
* E2 U% e+ p4 M8 |5 x•        Software Trouble shooting skills, or the ability to recognize external issues.
/ `" \5 L' L7 g$ b- B9 }•        Network trouble shooting skills
4 ?1 O3 i/ Q9 Q: U3 D; x•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
& b; }: d3 O4 R•        Ability to communicate fluently in both English and Mandarin
Experience and Education
1 v! N. M% X" _•        Technical degree or diploma
1 a) j+ b) M1 N3 W0 j  P$ m•        2 years experience in a technical support role
( l1 u( F$ j) I! C. J- oMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.