Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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& S8 E( @: }0 M. R6 Q8 LTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

" ]- b% J8 ]5 L* k& S. `If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 D9 [: R& p3 s$ I4 R# ~7 kPosition Responsibilities:
- A  [% e7 W. c2 A- w6 S•        Installation, configuration and trouble shooting of software for process control
) _. K& G1 M1 N4 p+ j% y•        Identification and replication of software defects  
: h) @  N) f$ k  j% f6 i" W* l•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
0 c' c3 J; l2 B$ R  p" J7 L•        Documentation of technical procedures
•        Trouble shooting client network issues
/ ^8 j) m7 K9 f# ^8 i; `9 @2 E' ~•        Optimizing system configurations  
1 ?$ v) j. ^* `4 ]% \•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
) ]9 b  b+ l; D* _- z; o% x3 T•        Involvement in the development and design of a trouble shooting tool for client.
: h3 h5 U; W: z2 f( Y# ]•        Site services worldwide
1 ?/ X6 }7 g" h4 K: H•        System training
' r) |: R$ a% B! @% p•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
, g4 [5 W% c. ?9 o9 T8 hSkills and Knowledge Required
: P& u' |- I1 {& A* L, f•        Customer service skills
•        Technical writing skills
; J: @4 v/ u' M- h# M. Q9 p6 ?•        C++ development skills
- P2 A! ?+ ^1 C, v, v# P% Q, o•        Software Trouble shooting skills, or the ability to recognize external issues.
6 \! x: N2 x) ]( {" g# @•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
0 V6 Z9 S# g7 I" c3 ]5 E$ s! D* p+ h/ P•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
$ Z3 s* ~: x4 G* Q# K$ D8 [•        Ability to communicate fluently in both English and Mandarin
4 q0 p4 \9 G7 O% X: |, f# _& AExperience and Education
( N( }# W& u  A5 E•        Technical degree or diploma
$ g. l! {! m# S5 m$ M/ I•        2 years experience in a technical support role
# ?9 w/ B% P$ M% E  [; lMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.