Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

: M. b! Q! n  e•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
# F$ a6 X/ e) J  Z•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
) ^4 i. S# k8 j•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
$ H: @  N. s# j0 ^•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
  R" ?3 @# |6 N2 g6 ~•        Keeping accurate tracking of client interactions – data entry
- B: _% F8 M) B" `, g0 b•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
2 V3 ]- g0 ?6 D2 d% Y•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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- p$ \2 Y/ H8 GQualifications
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5 L" \$ K$ W! L/ cEducation and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
0 M: I6 ~/ j0 W•        College Certificate or Diploma in related field.
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Skills
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  |9 P$ [* u' t# ]        Strong work ethic
) \5 c6 G0 g1 k$ c  @+ u' j9 Q        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
- s* e& R7 `) `7 z5 A  W        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
& w% ]- B* `- Q$ X5 m- D        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

4 Z' x+ Z: m, X) JThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

# q) s1 z0 j& B, e3 A0 t. gFinal candidates will be asked to undergo and successfully complete security screening.
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- i6 t  [: u7 _1 Y1 P; X+ G0 {If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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* V3 C& |. d' N1 ^& BKevin Ramnarine
$ S6 F' D! @6 h# o% `+ c8 JThe Business Link                               
2 V# Z' `' v* U, _) ]6 `: o100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca