Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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! h, k. \. n! h+ k: r, C3 c3 ?* hWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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: b5 E( ^) j$ r. i4 A5 l9 A" T9 CPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
+ ?8 i5 @; z5 Y•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
4 K8 K0 u0 _, V5 Z' \•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
$ W; y3 c/ V9 d0 S•        Promoting TBL products and services
- j3 \9 h& l$ x: e" x•        Accurately processing sales and performing daily cash balance
; d8 C8 Q* c) n1 n0 c! r6 I•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
* Z( |" e4 F7 \•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
) H+ H- R6 D* n2 P) w# X' n•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
% L8 a& {; q  O' h0 _•        Other duties as assigned.


' ~/ E+ P3 R  j* A) WIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
3 v7 c: u+ [) Q8 \9 d/ h•        Administrative experience including reception, cash register, and scheduling
: w5 g( w+ _7 \. }$ i•        College Certificate or Diploma in related field.

  d% x& C; \8 {5 USkills

        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
* d; U1 n* M( S  v+ A$ t0 v4 L        Ability to effectively communicate and build relationships at all levels of the organization
7 c2 G# ?8 ?7 E+ U5 f        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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3 n0 _, ~% g' R; Q% I( ~0 TThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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1 j7 l" }) U% e: A) L  }3 d) H" mIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca