Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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) r6 k1 u* k( O9 X, S" b# ]We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

6 ]' ?5 h) R" a- Q•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
' [- f3 f  d5 I! j+ r•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
8 j' X3 `; F* }- D8 Y" ^•        Promoting TBL products and services
8 H6 T; z* R) i+ N•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
6 G4 O$ ?7 u5 f6 R  G•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
- C& @5 g9 {" u; ^- y* J9 u- \2 ?2 O•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
$ f4 b% s1 n9 H•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
. M& y$ ~" p" J# B5 F•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
- ~3 W- U" g* ^( |•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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- {$ a" Q! o3 e( U  C/ J7 L8 W; uQualifications
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3 G' R/ N: s. q6 E8 GEducation and Experience

, M( p1 B. F2 Q( |7 ^. W; Z( C' y•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
: ~& _6 A2 u- ]: m( v•        College Certificate or Diploma in related field.

1 ~2 v' e0 C; r% iSkills
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        Strong work ethic
0 R" t1 Z$ s" N" {- J- }        Professional, diplomatic and  self-starter
; h- t( N' _$ |1 t1 {" y# Z        Strong proficiency in MS Word, Excel, and Outlook
% q8 J. m4 F  Y& V' Y        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

; u( ]" U/ @+ \6 }% y* d2 Y/ JA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

( g* ^) F% ~4 G: [Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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& f  m! w- A! ~& eKevin Ramnarine
, o5 a& e3 F( y3 R: wThe Business Link                               
100 - 10237 104 Street NW
- I+ H- m3 R* i! CEdmonton, Alberta
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" v% G. D) _  U5 b' j  I1 vE-mail: kevin.ramnarine@canadabusiness.ab.ca