Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

- `  e  _; [  H' z  AOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
* f  L( E" J) r/ Y: P' j5 a•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
& b$ U% d8 I6 p, L! M: N4 C•        Keeping accurate tracking of client interactions – data entry
, g& {! J  w: Q•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
; V  s; ~" o2 r) _! A, m4 E•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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5 q8 g) z" V4 G2 J7 Y6 Q! o; C1 E, ~Education and Experience
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; E4 T4 {( @  V; Q•        Minimum 2 years of Customer service experience
- k, e; z( C3 p  [7 S•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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  E+ ~9 h# a% }0 A& ZSkills

        Strong work ethic
. M3 P7 r$ f! u        Professional, diplomatic and  self-starter
- [9 f! D1 s# g$ T6 Z        Strong proficiency in MS Word, Excel, and Outlook
9 P2 ?6 U& k* l        Problem solving skills to define problems and recommend practical solutions
: O2 S, {  d6 Q4 w( B% T: ]9 c! \        Ability to effectively communicate and build relationships at all levels of the organization
2 Z) N+ x( S' b" M0 x        Strong organizational skills with multi-tasking abilities
3 s5 M+ N1 O7 T& j9 z* a/ x# {# s6 K        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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  V, P- ?4 k' O) }6 X: T2 o3 R4 vKevin Ramnarine
The Business Link                               
( `. l; v6 M  C4 K! w100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
7 w7 c$ M( o2 e$ E0 w2 QE-mail: kevin.ramnarine@canadabusiness.ab.ca