Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

7 e6 N& L0 z1 S# @Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

, L: l% y9 X; r) i6 t8 O) V1 N( XWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

- F2 [- ?5 q2 `& i" Z& k" Z0 T•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
% z6 k# D" f) M/ C! ?9 `•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
! y$ G8 X, |/ Q0 r' j) l2 X( n: y•        Promoting TBL products and services
4 n3 p+ ~' c2 b  A0 N5 Q' w•        Accurately processing sales and performing daily cash balance
0 ?, _3 }5 r. r$ y•        Providing appropriate paperwork to account payables and receivables
; q+ v! H( M1 X- C; k4 u& D9 Y•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
; n1 y0 Y/ h( [1 K: p$ ^" Z. ^•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
' l/ E4 J5 l- D; w1 t3 M" a9 i•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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Education and Experience
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% p( B. [) G; c, T; g•        Minimum 2 years of Customer service experience
: u( a4 k7 p, k' {  n  X•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

8 p; p# j2 ^% A% U# {        Strong work ethic
# o( }0 I, X$ O        Professional, diplomatic and  self-starter
, g3 \( J  d' u# B! }        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
; d& z2 [# |, H        Ability to effectively communicate and build relationships at all levels of the organization
: W, D! d1 ]) L0 B5 Q/ V        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

  Z/ V4 y) o$ y, XFinal candidates will be asked to undergo and successfully complete security screening.
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) c5 ^0 Y0 s) j% W3 ~# e/ e6 _: R% XIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

4 ]" E/ Q1 {) @" W" L& ?Kevin Ramnarine
) z, {) O& s" {9 f/ C8 uThe Business Link                               
( S0 a  `$ m* T* m3 D9 G$ ~2 S100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca