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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& O, i$ J+ n( H3 {7 p$ h
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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' Y4 R8 o- `& a) bIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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# k4 G" f9 m7 j& z1 j# \; DBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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3 ~4 j& m2 h" D1 `ISSUE THREE:UPS
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1 `+ B, S: T* R* D6 K8 pTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.; ~; ?7 c4 h) i0 i

4 e5 M; ?0 s" ^0 R! eLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ q9 O( \- L. \0 {2 E. ~; B

3 k! \. o" D/ K; Zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 |$ s  T! `9 `9 [! {

% C7 f6 f5 U3 Y( X. s' g: P& z& kat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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" r/ x1 z( l3 _' Q5 ^ISSUE FOUR:BMO5 S+ s9 h) d7 q0 I- T, r3 }0 R

# s, y4 K" g- Q0 d5 r% n; o6 zBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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! c7 `& ^. v2 q8 t1 u% d, [I really learn so much NEW today...................
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  w3 x9 K) {: H+ M! i* C1 PHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, @) Y1 j$ W$ F- w. Q* X所有UPS的良好時間規定,在這邊都不管用。2 r  e7 F3 J. S; S$ U* E
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% I3 a+ {. k5 i  g! I剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) P. T# T2 |& \: H0 u9 W
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
* W7 X- S% }3 e6 f* `9 \再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! K9 u( y7 ^& o. x2 G3 N後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# f2 d8 r2 L  g( X9 E$ C7 W有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 {* [6 g5 Q7 ?/ [( ^& x. kDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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& u8 w" C/ y) w! J: X最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: ^- E+ \6 s2 n1 d- D
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。, Q" C4 R  `0 T2 {  A
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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& W! _. j9 O, l7 |4 M! S在那時候我瞭解到一件事情
) Y7 w- L0 k/ _' ?1 F就是這邊的郵寄服務是一個nightmare
8 a7 ~" S/ ~5 @7 \1 B( b! y這件事情,應該大家都有經驗吧!/ i- [3 W3 G) S7 j( X
對我來說,這是在Ft. Mcmurray最不好的經驗了!
; Y! ^4 C6 L8 t, K: S$ @不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& [( F! \! `+ Y+ l# Y/ Y
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。8 n! ~; e0 e8 w" X2 I" \4 u$ P; D, s. ]
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- R+ K7 z) r& V* f7 ^8 |take it easy
2 y/ a+ o1 b' l4 q. I3 V- U* ulife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' {. x; C1 `4 @4 p& p; e' p8 P+ i: eLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  t% s0 n$ H+ u( `' S3 ?' R& w
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  I* S- W2 I: y以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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  G* y* u3 A' Q! N7 L* q搬场公司-成立最早的优质的上海搬场服务商$ ^! F" j$ d% O7 `* \2 _
服装批发-上海919服装批发基地2 e9 X9 L6 H+ J2 Q
张力仪-专业生产张力仪
. ~) Y6 c; I1 W. u7 E! P0 T服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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