爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2960|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' m# B7 M7 L: D  |( `- L

* l+ x/ Z0 S; s; b% YIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
" h3 m9 H# E& X! ^: F' y, B7 ?- P- ?7 v
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
! {% o' L! @$ f" p; J, C0 m/ y: y1 V  F- D. h+ {
ISSUE TWO:FIDO.......
* O, V" Z) t- V8 h$ F+ z" E! \# o% _* F
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 K2 R0 E5 S, h* O- {% w0 P, m
/ q# L9 @; f" ?. g+ K
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
: ]1 _0 H+ ?7 [& {& s8 R+ a  X
: i5 b/ }$ |8 D0 Z/ sBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.& W' N7 Q7 X4 Y1 G

$ `* o' O  }) U$ e; TISSUE THREE:UPS
* e3 S2 J8 P0 w
0 i% P0 @8 f% I  @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
9 }' e, w5 @$ z6 \  E- [* D( [# v+ J5 w. {! q
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......# a  [* Z* B! x' \

* J' K5 G9 ?* q* _; V6 MTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
9 L# |* Q# y4 R' K
! p6 F! a1 H7 yat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; S& {" X" I; V8 b8 g$ R; `  M. f

$ y, i$ Z+ r( z4 Iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. ?* a5 x# Q- u8 F9 p7 b

! k- B& U$ H: D" p; T1 mISSUE FOUR:BMO+ y5 A4 x9 K& g3 c. v

! F3 T' i, d% R2 B0 N$ M4 v* u( YBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!- V& T( u; `8 l5 Q; T- s3 d; |
5 S8 N1 C, w0 S  _  N0 S0 G
I really learn so much NEW today...................# |) k+ n2 n: b- A7 s& T0 @! L& ^

0 p& j( f# g) HHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
+ i- I% v8 D, v" }2 e# ?所有UPS的良好時間規定,在這邊都不管用。7 F# l6 u, K$ A$ m
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!); D' T) N4 f0 `8 M' o# L' c9 B
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) L) S# P7 I# `也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
# V% c- L9 s2 t* n* Z2 h1 W再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator4 C' |% h5 J0 m! F
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
" u$ F& k9 }5 t/ t有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 c0 \# U& b& |
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
& Y& q- h( W0 H3 E% y) g- R! N. |8 }! y5 K9 }' ]
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ @( |2 u5 z+ e. Y(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ {3 c. D! w: A' {. h3 K9 R: u
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. v8 M- [: V6 d" U4 }8 b
( j: n: |/ d5 T
在那時候我瞭解到一件事情% E8 Z1 h# U& w4 U; {2 y
就是這邊的郵寄服務是一個nightmare
* K; p& [5 ^2 \/ Q/ U' k$ H這件事情,應該大家都有經驗吧!
  i6 q% c! a' a' x0 Y1 O. y( j4 N: m對我來說,這是在Ft. Mcmurray最不好的經驗了!8 f! G0 X) O$ `) m
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: B( c9 y! u, G: H8 J8 x/ v日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
6 {. l$ O  n- o) Z- ]* ]所以我還是選擇天天笑的過日子好了! ) P+ P  ?7 F+ j3 }9 f0 x" ?) \
% m* v! O5 N: [6 O+ _
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
7 f& @/ l/ Q4 Z& |+ V5 V8 R/ z) Htake it easy
8 P' z7 a" e) Tlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.- r* L0 W6 H, H
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了- r( t* x3 L. W
- i& ?  G: x% h1 V

: y# O0 \+ \4 x) R& \% H以速度慢 逐渐被淘汰 -效率低
4 p- y$ D( S2 P2 u/ H
' n, C; O8 A+ s0 T  k2 R& k* \: t& k

0 j* ?% c* w2 e
: i( h, D. z0 m& C4 y! u
3 s" f" l. ?5 H/ j  d3 d: p0 A. |" G2 p
想我们的敬爱想-我们的敬爱的敬礼!( S/ K& ~! N: B$ H6 _+ l5 h; i
  H5 a( @0 D! D' F! }3 R
搬场公司-成立最早的优质的上海搬场服务商
4 K1 [2 T$ T' Y* k: N服装批发-上海919服装批发基地+ m0 V& H7 M( V) Y6 n
张力仪-专业生产张力仪
1 M% r" }, L+ q1 ~9 r服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
1 q# g) B! ?3 T9 h# q. r
* w8 a4 v" o; z/ x9 b+ l" A不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-10-31 02:06 , Processed in 0.117170 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表