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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT": N( {  u: ^' e& E& s
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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3 u2 C* s' N" \9 P5 nOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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7 Q2 e7 `- O9 q: K$ O( m. nISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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& T: X; W: U+ b0 g& KStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 R& e. k3 h7 @: \4 A' [

: f' F' U" F2 c# bBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.0 i( l, N4 `: S

) [1 ?  K- L8 y+ l" NISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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2 \1 i" w5 v5 [Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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1 G3 n# f  N$ s6 d9 S6 o3 b1 |TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:. W: c' {+ H  X* v2 A5 M; `+ s/ f5 T

' E7 r& L; C' c8 m8 O0 K; ]- Xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!3 r; V9 y( U1 _( Y; a

) A" k2 Y" [$ G/ ]. R/ a1 l( ^, A+ [at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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5 L9 `7 O! G5 G3 eISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................# N% i" m0 O0 H* j3 y& T! w# u( ^
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。5 y& Z( q  f" C
所有UPS的良好時間規定,在這邊都不管用。
( a+ _+ _& G0 x: m2 ?因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)! |& |8 }/ B# U9 m/ K0 w
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( d: t: J: F4 A: v! K4 O( L1 T
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!, W. E5 n" Z3 v5 x
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% O# e+ G( t! k2 K7 `4 g% F
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 D7 U% Y8 a/ z+ P6 |9 T5 J* f% U有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況7 C; H( U$ P" X% V
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。* C5 s  W) A+ u

0 T0 f" b; m4 j最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% m; w) s3 g! n2 ^% L(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。' \& D/ V1 D& e
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?% B; ^2 v0 A: g. O% ?4 N

" w: e- t, s, r/ W在那時候我瞭解到一件事情
: H% V/ ?5 `3 J9 y" `1 d就是這邊的郵寄服務是一個nightmare! O' ?' g: s- Q7 y
這件事情,應該大家都有經驗吧!% q9 K5 h' {' x- v2 M
對我來說,這是在Ft. Mcmurray最不好的經驗了!
( S' v5 e' K4 g* [" A$ E2 c, D6 M不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!/ V6 g2 Z$ m$ r3 _( ^" Z/ J! d
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- D1 G% `& w% A# w; ?所以我還是選擇天天笑的過日子好了!
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" j/ F0 t: ?6 t7 m, ]但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* ^; I/ ?* M4 }) Z) j, h
take it easy
! {/ N$ h+ X+ v9 Y+ P: M" N- A6 F5 s3 llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.4 T0 R; O8 V) R9 H; f2 P! j9 _( m  I
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) R! {# c, k1 p8 n% W
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$ _# r8 o  B) F7 {8 E' X: _以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!+ ~% @( n  G: }! n6 Q; C" }6 H1 V0 f
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搬场公司-成立最早的优质的上海搬场服务商3 o% F- [6 F, S, S
服装批发-上海919服装批发基地- f# e/ V0 Z1 z  w8 l  Q0 r
张力仪-专业生产张力仪  f6 D) ]$ r1 \, R- L( A1 P
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing& y4 W) D1 ^' M9 |6 [0 L& l# ]7 t0 `
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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