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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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" u' ?' p- c: f; F; w1 X# i+ OIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................( o% u% r; G# O0 y5 N4 L5 Y

+ z, \. s4 t. A1 GOK,,,,,,,,,,,,,,,,,,,,WAIT...................., ^7 `* b  [: h; n
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.1 f! f$ V. E: w6 S8 d9 C! }

1 d) D8 f* o8 Y# jStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE." q! `; `5 Z0 c  h) {7 R

9 X- O; }9 L; b2 [" GBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.0 L: L/ {+ ^5 {. k: n" e

; R9 n( T! F: R$ X9 Q1 YISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:0 k+ M% l8 Y: P
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!5 z9 R4 P# h' K* O" C

8 Y& n- {# A  G$ N- z$ o* n$ Eat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying." e( @; g) _' |/ H
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; G& e9 [! G$ t4 c. n3 y* D: w
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I really learn so much NEW today...................6 w0 N! `3 c/ r

1 A- n0 {$ Y# g7 e$ OHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
+ U2 |- S0 I6 }& Y( I: A( k所有UPS的良好時間規定,在這邊都不管用。, v, s6 |" e5 G
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 Y. Z! K3 `) Y剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
  y2 f0 s, v; d, M) l% _也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 Y6 C# r0 Q3 ~( {0 }4 M! O
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 x7 w9 D) w. m
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
/ u4 g- b) `! m6 x1 v* [: E有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- j! J8 [3 v4 G* v+ p9 l% l& z2 `Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- Z; x- V  U; A* U% X(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
+ _; g4 S, c6 [再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情, o' Y* Q1 `7 }7 w
就是這邊的郵寄服務是一個nightmare+ B  E/ Z% C! l7 x8 k3 d9 N
這件事情,應該大家都有經驗吧!
4 y- f7 F  o7 D/ m. C$ i對我來說,這是在Ft. Mcmurray最不好的經驗了!
# [1 _9 o+ `9 r& c( Z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
/ z% M  ^* L) j+ C9 ~( J. k日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。1 R- @' y$ X0 P+ W- w' y
所以我還是選擇天天笑的過日子好了! $ Y) `1 o4 |% u; e+ ^6 J) E

" j5 _2 q. ]5 Z6 M+ ?$ r但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
/ H) B# a# \) t6 P% \take it easy
3 m! _( o8 Y+ k9 z+ slife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
$ O# ~6 X4 ?' R. zLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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$ [% b8 ?- {; C7 x/ f4 I* Q以速度慢 逐渐被淘汰 -效率低
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& y$ r; z# a( ^* l) s6 s, E. C想我们的敬爱想-我们的敬爱的敬礼!
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: y% [0 N( C& X$ I( Y搬场公司-成立最早的优质的上海搬场服务商
/ h9 G& b0 T8 S服装批发-上海919服装批发基地& K. z+ u3 O' H6 U) b2 n
张力仪-专业生产张力仪4 @, e# t2 @. j) J: \* N: {4 k
服装定做-上海最大的服装定做基地
大型搬家
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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