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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ d8 \  _. u- \9 x0 `/ g' q

/ s/ @/ _( h9 g1 QOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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: q1 S" B8 Q3 v$ ^$ C9 S) }9 nISSUE TWO:FIDO.......
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' A: {0 A6 [+ K: D* ^4 a9 w8 _9 GIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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2 \1 Y" |. R+ ^8 K% IISSUE THREE:UPS2 f! z9 j* b! v0 M8 a/ h8 W4 J0 z# G
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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0 p2 o' x( o1 HLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:8 t, d' }0 R  w

( d  i6 b0 I9 v/ W. }; c: Nat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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4 h( H% X' Z) E$ Gat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. ^- O" U! }1 ~$ k2 u2 h

/ r6 ~) k4 e! N. xISSUE FOUR:BMO- K% R# s: h& h( g1 H: q  M! S' B

5 O- z+ p  Q7 W' h: ?. I. l& r% U$ tBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 D$ R) t( N# T" a2 A% t2 e' t
所有UPS的良好時間規定,在這邊都不管用。
) f% k$ T. B9 @3 s* \; Q) f因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- x( Y5 t0 {# K9 l/ {8 G
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
8 w2 k3 k! ^( E8 [4 x9 n; j1 m也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' m! A- _0 c- N2 B
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
5 u; ^- {4 X9 D2 Y1 G後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator- P- W; p" V. `& {
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況; }) j& ]5 ]5 @" F
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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! _: i3 t! e0 O最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
, D$ F! a1 x6 B(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 b9 x- {( u% D$ g" v1 K% T
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?2 N# q% O" f" x) u. v

9 r( j  }" f( J  _! g$ x- i在那時候我瞭解到一件事情
) w& B" V$ B: Q2 ?. ^0 T7 ]" I就是這邊的郵寄服務是一個nightmare
* y5 |/ b& _* c! G0 \/ K) Q: V  O* ~這件事情,應該大家都有經驗吧!6 ~* w0 B/ u, Y! L6 j+ [2 U* S. L8 z5 d
對我來說,這是在Ft. Mcmurray最不好的經驗了!: C: F  i- Z* V+ m) G5 F' m% m
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!4 I$ T1 }5 T. P) }) d$ H! x
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。, B7 n. b+ c; U" v
所以我還是選擇天天笑的過日子好了! * g2 ^! b/ m9 U+ ]4 `* ?* I1 E

, Z# o& j* U) i- s. U! f/ z1 r但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% w/ D! s8 J7 B
take it easy( u  V& ?4 d  _8 \6 s% z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
* a% a6 R3 j/ D( }( K2 O; xLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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. q5 m( y' S: k7 j1 R* v% ?# S以速度慢 逐渐被淘汰 -效率低 $ b# T0 T% X6 u$ H2 ~' j+ V

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
: \1 J  o: E' x3 D0 Z' ?服装批发-上海919服装批发基地, y. D1 M/ {9 f" t! {, |
张力仪-专业生产张力仪2 m% b# c! D" q
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 X0 H* t7 J' \* j: P+ X. b* g7 s

1 a+ n9 m& E/ T- C/ W不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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