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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"; N4 ^- _: O; L9 v
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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" \, P/ _& b- |2 oISSUE TWO:FIDO.......) N. }+ n2 D, ~+ C5 ?5 t0 G5 X
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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% z: J6 N$ o- U7 G; b& QStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.% B" h) f$ p; O- u: H+ X, g. ~2 [2 M
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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' C; v) L$ \, ]% F0 ?5 u4 r7 T7 o* MISSUE THREE:UPS0 B$ ]$ E- T+ x" ]$ G
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 l- r# F+ X, ]( \0 @" G% W: E
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 }" n2 H! e4 Z+ R: u3 Y
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:1 m9 g/ N( |- ~9 f* o

# z$ x! Z: ]% gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!- a" l7 K$ Y6 S4 X' J

: Q7 z7 k: x. C- m/ rat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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( U: m- P3 t" ?3 E- IISSUE FOUR:BMO
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. ]( K$ v: ]( Y0 rBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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' b7 x& i- |  [) vI really learn so much NEW today...................
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" w8 _; t- r$ n/ A6 WHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ a4 S1 f" y( n5 H# M
所有UPS的良好時間規定,在這邊都不管用。
3 ^( s# _8 S, j( K1 L+ B' Q! s因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)9 V0 G1 W4 s* M
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
$ b3 M  ~9 G5 O, {1 u! \( D( Y6 w6 m也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 \+ ]$ |0 e4 a, w& _7 `: j4 n8 j
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 R+ a1 \& P: F% B: h
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 X9 v# r- b' h. d有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
6 a$ K. A$ @5 y: J2 D! d. M& y. mDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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- J- K) u7 G, o- i! _% m- r3 v& a最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 w1 b* p1 F: n, H0 t- D# D. D
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
6 P8 P: v: R7 z0 _; p( P# T& w; R再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) ^! d0 P8 _0 m
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在那時候我瞭解到一件事情: [8 H$ C8 T1 S
就是這邊的郵寄服務是一個nightmare
4 G) ?: `, P& p- |6 c這件事情,應該大家都有經驗吧!) s4 k& K2 a- H9 n' I2 |! Z
對我來說,這是在Ft. Mcmurray最不好的經驗了!
0 M- W) d* a* }. {, I7 ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& h/ @6 i0 s6 j; C
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  s0 t: j) _5 t: C. b+ B) F2 b所以我還是選擇天天笑的過日子好了!
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) z: q4 P3 a" _# E2 u3 {: \但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
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life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
" [7 r) M  b) `+ VLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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1 Q  u9 ~3 I/ M( \& n以速度慢 逐渐被淘汰 -效率低 8 z2 `2 ^: ?9 \% V
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, ?; B8 B: w1 |5 y& y0 [9 [想我们的敬爱想-我们的敬爱的敬礼!. S1 s$ |) D' H* i! ~, \
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搬场公司-成立最早的优质的上海搬场服务商
5 i7 L+ ^( a% z" Y1 o$ G4 ~/ B  Q服装批发-上海919服装批发基地
/ y. `$ C) [, U张力仪-专业生产张力仪
6 d& f$ b( u* c# `6 o服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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