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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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1 W8 M. {3 _2 X% ROK,,,,,,,,,,,,,,,,,,,,WAIT....................& A4 o% L9 K7 K$ e8 [

; S* W- e/ d; ^1 w" pISSUE TWO:FIDO.......
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$ \0 T, f4 U! U2 {3 \! B! T9 UIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.8 y# Q* E$ a1 W5 \

2 }+ o1 z" ]) c  l1 nStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! m5 U1 g; n8 ~( j& EBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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( w& ]$ e* h2 T/ bTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......& S& ^& S+ w) ^" O4 h: y( c
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ v. q& {& @- ?) `9 n3 q- X; ^1 `9 l
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& ?1 q% ^; L. q6 r6 W! F3 q6 \; h1 T

: F+ [# s8 L6 ~. R5 D4 @; EISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 p8 E  W/ |% U# S/ O$ E* C

- c% ]! Y6 Y- @5 m9 TI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- I* A) x1 o% D1 e
所有UPS的良好時間規定,在這邊都不管用。
% s: V% n$ U* Z. e+ F因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)4 O8 |  @+ B# ], Q# d4 k. ?6 F* o
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" {% s+ y( @# Y$ k" p; ]0 w
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 o. V( p8 b( P
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
" L( S4 t% N9 `; r後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
! k3 F0 l+ J' C! B" d& Z* w有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' F) X; q! `( X% wDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% }! k6 ~! ^* f. O( H(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
: ~1 d& J7 \: r2 o/ Q再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?6 O3 P( w# T- W2 X, N
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在那時候我瞭解到一件事情
3 n- x6 z6 m  M7 v就是這邊的郵寄服務是一個nightmare
0 w+ R( g# z- h* D$ V# t* y6 d" \" g這件事情,應該大家都有經驗吧!) M5 D8 r& ]# C) S5 m9 @3 x, `
對我來說,這是在Ft. Mcmurray最不好的經驗了!
3 J* s- ~9 s6 F3 ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!" G& F4 W7 T$ ?7 B+ `9 M7 R
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。8 P% O; h( E' t0 a9 P7 }9 g
所以我還是選擇天天笑的過日子好了! , m# [; p1 \+ M' t0 Y/ a2 z
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
; H. Q( t- Z% i/ S5 i( r! f% xtake it easy
: s" G( ?9 }: E1 X1 vlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
: ]( ?- \$ G. Z' l' }Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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, n& y/ ?. W' h2 P. V4 E以速度慢 逐渐被淘汰 -效率低 ! G0 I; d2 j. d; E0 ]2 V0 G' j2 C

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想我们的敬爱想-我们的敬爱的敬礼!# x5 g* n. \" Y# E% h. F, R( }4 u
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搬场公司-成立最早的优质的上海搬场服务商
  N3 A- m' P3 ^% I& {服装批发-上海919服装批发基地4 l, ?8 t% E6 O+ E" n6 k2 E- b& A9 R
张力仪-专业生产张力仪
7 f" `' Z& D) d* h7 @% n3 Z服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" S. J, K$ R7 P

" \3 f" c; Y+ N6 z, O( k5 K不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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