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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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( k. B. Z- k# iIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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' ]( [0 H6 r1 T% ~OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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0 A/ Y# J( u6 F* tISSUE TWO:FIDO.......# m' v1 C- S. @6 L/ e' M
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& I% _' s9 ?* q# X2 |
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.: S( W* W: E9 g) N! u& o# E* h
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ISSUE THREE:UPS
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+ _4 p3 ^4 d" ]" @  KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 V9 a' @& X: E6 e5 b9 m% d* C) e

* q/ p% @- H( ]Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 d) E' d& T3 y4 j2 Y" j
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:& c3 j) L6 y1 U

$ j6 f+ ^0 O! e% E3 [at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!  }* A; X. p( H. A' d5 K9 n4 \

6 p0 G2 d8 B  i9 Yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.7 m1 ~0 e3 w6 w4 [9 a9 ~* n
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ISSUE FOUR:BMO
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0 L* \" u" W* r8 ?' p* d! B5 YBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!& V5 \8 g3 p. u5 y1 ^: Y

1 B* D/ P  Z- lI really learn so much NEW today...................
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" n1 \2 A4 P) {) k! j+ BHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
0 F6 c7 E, g9 n0 Q7 e所有UPS的良好時間規定,在這邊都不管用。6 r; _0 y2 A: h, t+ y- w
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 P; N5 C$ b) N" ~. T8 O剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
! x3 e# U0 }) O7 ~$ {# c. d! r也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!7 A' ~1 Q  X% J9 S* ?
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 b7 m3 a2 w" y& H' w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
+ n% P+ V- R; l9 I有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
, S5 m. M. @! O; B3 oDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 ?% t' W  Y& |% \. b
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 f2 t; x9 ?2 z
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 U4 ^2 C! `# i0 Z
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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% y( j, d3 G* S& N6 q; f2 A# |1 i在那時候我瞭解到一件事情. [+ d' ^, G* d9 E/ p9 g
就是這邊的郵寄服務是一個nightmare, F9 ]3 ?8 k- q2 g; K- r1 r
這件事情,應該大家都有經驗吧!- X0 v, W1 ?) C' L) T
對我來說,這是在Ft. Mcmurray最不好的經驗了!
8 ~. d, X# ^7 C4 N不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 n) X- a1 r; y8 b% b! W4 L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
* {( {; X7 [8 G0 v所以我還是選擇天天笑的過日子好了! ! \  F+ `% x; J9 j8 `1 f6 ]
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- l. B! e. d  B  ~4 D
take it easy
: Z* W" X# ~7 W+ ~life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
1 R! u0 b, n) i0 u$ [. QLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了- B3 u- a8 y/ W9 S( o' L

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以速度慢 逐渐被淘汰 -效率低 % F9 F" Q7 c2 ?! a$ n
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, Y, F* n' F. p' n1 }8 v想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商$ b; ?' v8 b: L/ Y: F) h, Y3 W; h
服装批发-上海919服装批发基地5 w+ Q! T, U5 {3 ~9 Q' l( l
张力仪-专业生产张力仪0 K; d7 N+ U0 V
服装定做-上海最大的服装定做基地
理袁律师事务所
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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