Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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( y9 T9 _$ E% x1 `Job Types: Full-time, Permanent

& r7 `( b4 L% F, Y# m+ |Salary: $35,000.00-$42,000.00 per year

Job description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
" }- A' l' l6 ^, W5 H$ mMust be detail oriented with the ability to multi-task and strong time management skills
/ K- j8 |1 V1 B. p+ f& t1 YThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
4 X( C( O/ k+ M6 V* S! jTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
' G% x9 l8 C; h9 B' o  aIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
7 ?8 s5 Y9 M& Q5 V# O( tCould handle high pressure work and cold calls.
  X6 h& y! M+ ^, @Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
* L; b+ `# N9 XOvertime may be require during Oct – Dec busy season.
8 G" ~9 t8 i2 m, z9 f; n8 H" YBilingual in Mandarin and English is required

) g2 ^4 q4 b/ \# `- `& CJob Duties:

! B$ D- w& a. COrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
$ C4 V3 X" N0 F6 I3 j' z4 z- mCheck Customer Credit limit according to guideline
- K( w! _: L: E# y6 b6 dOrder/Data entry Accuracy in time manner
5 U" m9 B! G! m9 u: k! dCheck order Accuracy in time manner
Charge Credit Card to approve payment
. E5 a* y5 \/ s/ k1 G$ l6 R8 t$ b4 JSend orders to warehouse to process
8 H1 I5 Y4 I) zCommunicate with warehouse if there is any special request or Inventory Shortage
3 Z4 i2 E% M4 ^$ E0 RFollow up and report about order status
+ S; d; |0 A1 MEnsuring the safe and timely pick-up and delivery of shipments.
  F8 b5 g: d. _( j7 z4 o+ wAddressing and resolving shipment and inventory issues independently
  \( S6 C/ J, P7 d' s& i5 B# @Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
! a6 H5 t+ D+ }+ q3 F2 m% [Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. ^. ]& I0 K0 J4 Eproduct in transit and missed deliveries with account representative
1 m* T& u' o, C' H& k0 OSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
0 M9 F7 A- k4 f5 TProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
5 K3 T) P( z1 M/ V1 b/ ?3 O# l1 U% Y% LWork out Weekly Sales Report
, e; C5 {! Z: \4 uData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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0 ?* Y! o" s+ p2 k- D# HPlease email your resume to info@hapetoys.com, thanks!