Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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$ Z1 u3 Z4 d& f6 m6 BHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description
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. C* W1 Q9 `4 w3 G" Q  z, i2 kRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
& c* ?% v% y' }% Y0 zExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
: P. o! L  G" W. a: t* kmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
( b% N5 W) H8 A! ]Strong Excel skills is required.
Could handle high pressure work and cold calls.
4 j4 c( t  @/ Y( h/ j& f9 l) E4 ~Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
3 N6 \1 `4 r3 F2 A/ N4 j$ estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
. H  W9 Y& G" T( ]* f' G) }Overtime may be require during Oct – Dec busy season.
( b6 Z# L3 J6 @- a0 ~. @: bBilingual in Mandarin and English is required

/ ]4 r" E( k# H) \Job Duties:

4 U( S& C, x0 z2 h. p2 g2 [Order Related – Time Sensitive
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9 Q2 D3 m' T+ x2 {! w  jOrder Acknowledge by email
& o% O( r* r8 l, [3 ~Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
+ v  h4 s, M+ X" wCheck order Accuracy in time manner
Charge Credit Card to approve payment
( z+ I% m; C7 S+ L! x9 ]( M. X, l- {Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
; k1 |1 H4 I( A% n' r5 Z' h/ PEnsuring the safe and timely pick-up and delivery of shipments.
9 ]5 [" j% J$ T- A/ k2 GAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
& I1 ~* [7 S9 o% bclosely.
2 j8 E+ J, ?% v/ ^8 \Submit ASN and invoice on Customer Portal in Time Manner.
* U5 _; ^- R) s( j0 R* ZSubmit weekly inventory update on assigned Portal
2 B8 g3 D' V$ H0 wCheck Customer credit and fill backorders accordingly
9 F- q% C( I5 u" G) vCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
, [- {! s+ h7 u6 B# L. E$ eproduct in transit and missed deliveries with account representative
! x' l4 M+ A' S4 OSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

7 L% T* _: X+ ^. O( ~Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
  o+ p' t! w1 O4 FWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
0 k3 u; `' {2 r+ p9 e7 D: ?Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
  l7 U5 S& \* ^0 k' u6 BCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!