Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
$ x% ?2 M! ?  o: U( h. f$ F
Location: Sherwood Park, AB
, A) l) h; B0 w
Hiring Position: Order Processing & Admin Work Coordinator
/ @" l' w7 u% x  x, H& S
2 f  r* G+ v1 `* rJob Types: Full-time, Permanent
8 z/ W$ U$ {( W9 t: ^2 L) t% h
4 A6 u6 ^" l3 jSalary: $35,000.00-$42,000.00 per year

: X" y7 o1 V3 U0 r. c# QJob description

Requirements:
: x0 Z) U7 E; c( s3 S# n3 `+ t
* e+ Q* X0 B8 d+ L& fCarefulness and Accuracy about data checking and data entry.
1 D' M: _9 `2 ]# L  X% a, b8 `" \5 }$ n4 mAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
: t& ]" f# y8 f! j* g4 j9 KThinking and working logistically, responsibly, independently, accurately and timely.
! s" M4 u/ t4 ]Excellent written and verbal communication skills.
! M) X" ?& W5 m( Z/ O, NTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
9 k1 x2 V7 f+ f  BIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
* N3 P9 B  \/ lStrong Excel skills is required.
Could handle high pressure work and cold calls.
& p( X' B$ D1 OWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
% q4 G* z$ a5 @: s8 v( q0 S( q. a9 I$ \
" n$ q( G( K$ z( d: s& @( CJob Duties:
& r9 x8 {! F  f* Y' B( f# M; r
& C0 `, ^2 L. {' `2 t6 `Order Related – Time Sensitive

  r3 t, s8 t7 D8 Z! IOrder Acknowledge by email
+ S! R& I- ]) i! q$ }9 ~& wPrint and Review Order Details according to guideline
2 z9 `6 q3 `% g+ m+ A/ g' tCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
# G6 L& M; A& D: n; WCharge Credit Card to approve payment
Send orders to warehouse to process
0 h# r( f' E, p  u2 a4 X4 y9 cCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
+ h/ @4 L0 _* k! b7 w( n8 EAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
5 j- y( O9 }6 f; jSubmit ASN and invoice on Customer Portal in Time Manner.
6 s! u* Q- ^3 W7 p! r9 ?Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
- v" ]! l; E  n/ a* ~Communicate with warehouse for shipment shortage
6 R& o) P1 f  A3 ?( q7 t" `Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
/ o- k% U: F! ~+ V2 Pproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
1 x+ Y, q" r6 C0 B2 |Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

" O& _- C) j+ m1 [Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
* f* Y# M5 r+ @. H) @+ h0 TWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
# ]% ?9 K9 a# @# Q4 _Data Analysis on Weekly Sales Through Report for 2-5 key accounts
3 K7 h1 P2 E2 x) i7 W; @' {Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
+ H# J, Z6 R' {  n! b2 XCustomer Service and other duties as required.
! i2 q1 g, i- O/ Q/ f
Expected start date: ASAP
  Z" R/ O  `$ Y6 u0 t
/ g3 r! m1 @. A5 G8 d% F+ t! DPlease email your resume to info@hapetoys.com, thanks!