Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

4 k2 F8 S) h# RLocation: Sherwood Park, AB
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3 c# B% a) s% C$ x. KHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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4 P$ B* I4 [# k; b4 t$ ]: l' [+ L7 iSalary: $35,000.00-$42,000.00 per year

& J6 g8 z! R9 C9 i* h, i) NJob description

Requirements:

Carefulness and Accuracy about data checking and data entry.
$ f1 K5 }) n& k- v- PAttendance is key factor
6 w: v& I! U' O. S! M$ Y. WMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
# w$ B4 f7 p; B2 w+ a  k, BTeamwork request - Works well with others and independently. Work needs to be done in time
! b$ X0 n' \5 X% K$ X  |manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
  g! Y+ b/ W; l- K2 M) UCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

! Y2 S, h3 D) CJob Duties:
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+ X* ]6 u) i4 W' [' g* m( dOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
$ Z- v4 h4 R1 R- qCharge Credit Card to approve payment
: h. O0 f; }7 a, l0 E$ |( }6 JSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
- Y& K: z) J5 N8 x( VAddressing and resolving shipment and inventory issues independently
/ l0 z; {0 q' R; z. a" C: v2 p  sReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
! ^# U: `8 o% h! L7 ?, Hclosely.
1 D, D2 Q+ b6 I# D: vSubmit ASN and invoice on Customer Portal in Time Manner.
7 \' Q7 A. H$ q8 I  m1 xSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
# ^$ }, A. r; ?' Q( ?6 m1 W: lCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
$ d2 |, {7 G* D" }Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

0 a! I. w! B1 W- [) s6 Y% zOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
* n; U! p( T6 }9 b- V/ G* nBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
8 l. @4 Y# B2 ^% `6 LWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
7 L, H) b5 Z  w8 D" }Update system with Shipping information at order level
6 n* z$ Y; I2 t+ f! Q/ nAssist Auditing’s request for Order Processing related procedures
+ j. _, t1 @- T# J+ a7 S. i/ vCustomer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!