Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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6 L3 N- G5 h. t& j) {Job Types: Full-time, Permanent
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  {4 i  j5 e. c# \- oSalary: $35,000.00-$42,000.00 per year

Job description
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Requirements:

2 C5 f* t( p! {1 X( u( O; f6 dCarefulness and Accuracy about data checking and data entry.
4 C& @- M8 {( ]9 a* QAttendance is key factor
( _# X. G4 u  g( a: q, _Must be detail oriented with the ability to multi-task and strong time management skills
* }- c- u  E/ m$ p3 [( _/ yThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
) Z4 `' Y- b8 _( F8 L4 pTeamwork request - Works well with others and independently. Work needs to be done in time
# H4 b5 c3 T4 ^- f2 nmanner.
/ J. b& R; T( G  h& ^: jIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
# G% S# B7 r' T1 MStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 g; c) V. L1 o$ O6 X* estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
' Y3 `( R* ?# b" [% W2 Y7 EOvertime may be require during Oct – Dec busy season.
6 i. o" Q" |+ d8 k# D  J8 ^8 K* rBilingual in Mandarin and English is required

Job Duties:
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, G1 T# [4 ^4 @8 w' Z/ l/ l% ^% OOrder Related – Time Sensitive

4 i# s. G7 D' o* h7 D! NOrder Acknowledge by email
Print and Review Order Details according to guideline
% {; L; {( M* m: h' VCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
( l2 }/ ?- C; ~Charge Credit Card to approve payment
/ ^8 e+ l% ?$ {  Y8 u, @- BSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
7 I' ]6 F6 f) PEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
& h: `1 o3 C( LReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
, Q& c! G: ?6 tSubmit ASN and invoice on Customer Portal in Time Manner.
6 K7 o' l0 {" \! }) ySubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
5 H& n  c. t4 c  t7 t" jCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
3 K1 c9 i, s7 L# [0 Uproduct in transit and missed deliveries with account representative
  j* k, E4 Z8 O- ESubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
8 l$ z% q) B  c( `Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

- v3 s) B1 j# zOthers Related:

- D' L1 U# ]; w$ M+ y8 k  ?* RRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 r& n- T  K- X! U( K1 Y5 IBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- C5 s" ]$ t) x$ z% {Work out Sales or Inventory related Reports on Monthly Basis or others as required
: a' E& E" ^8 l6 q& vWork out Weekly Sales Report
/ l. n7 U4 x+ N: d1 V( a" JData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
6 [* _, O3 h9 e$ b  mAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!