Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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; D! @4 u: a1 {6 r" I* QLocation: Sherwood Park, AB
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* {% e/ B% l7 g1 L5 d+ BHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

. n( Y$ S* ~/ N. sSalary: $35,000.00-$42,000.00 per year

Job description
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' ]9 e) X4 M9 ARequirements:

Carefulness and Accuracy about data checking and data entry.
! n: q3 z- A. R  F4 e6 r4 ]! cAttendance is key factor
2 h! B$ `5 D' `% LMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
% T( n  ]' @+ n- MStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
4 w7 L- R1 U# J0 m) v0 Dstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
6 T# A9 |; {7 t* VBilingual in Mandarin and English is required

) O% O. F5 P/ wJob Duties:

3 M6 [6 p/ b' j9 P. G  _Order Related – Time Sensitive
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Order Acknowledge by email
. y+ C: H8 y# s+ [Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
1 w# u+ U! n# F) dCheck order Accuracy in time manner
2 d+ z3 D( l* i7 z& D% NCharge Credit Card to approve payment
Send orders to warehouse to process
) h: R- h' u* V. [: N  dCommunicate with warehouse if there is any special request or Inventory Shortage
. h- U" c, S1 @9 I, LFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
3 A& D: J) N0 J1 d6 H( V5 lAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
# T: q- r- t9 v0 nclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
0 y4 S- M9 L+ W; t9 n: O) ACommunicate with warehouse for shipment shortage
, i& e! z9 M, H( r, E$ lCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
: N! _* {, J6 U$ y/ j! E  R, ^Submit claim with Fedex or LTL carriers. Follow up from A to Z.
) s: l3 g& }9 c+ `! F/ {; FProcessing B to C orders and update tracking information in time manner.
) M! s/ E) p, ]* b* u; @7 pAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

9 o$ F6 i& d: k- h9 OOthers Related:
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) f1 N# o1 [( b8 ^% M: N* yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
1 N- k! j% x) X. a6 O8 Z; sData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
, {6 J# S; K8 r8 f. [2 d2 [Assist Auditing’s request for Order Processing related procedures
3 d* t; h- ^+ a. f, K9 DCustomer Service and other duties as required.
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Expected start date: ASAP
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7 L% e: p/ f# G" |* K. ]+ {( APlease email your resume to info@hapetoys.com, thanks!