Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

0 z+ x: [8 q) NHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

, I. p8 R+ x: HSalary: $35,000.00-$42,000.00 per year
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* d0 j  [+ k0 e( B: b% @  R) lJob description

Requirements:

- u0 w/ B8 O4 U" G1 [) eCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
2 H, M' G4 @1 [, jMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
, d3 T- F; \5 z& o  DExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
; w( s- j9 K3 t6 rStrong Excel skills is required.
Could handle high pressure work and cold calls.
6 ?4 |+ }) E/ ^. RWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
# m9 N4 X: Y, I+ L( u1 Gstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive
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1 B6 r; t3 M8 G4 ^. p1 @3 yOrder Acknowledge by email
Print and Review Order Details according to guideline
- X6 v/ o0 ?6 n( lCheck Customer Credit limit according to guideline
1 e% x* y3 ]8 x- S" Q5 x0 ]; POrder/Data entry Accuracy in time manner
5 m( u2 t+ I0 {. rCheck order Accuracy in time manner
% I; x3 S+ X  k2 tCharge Credit Card to approve payment
2 C1 k5 S" k: QSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
  x' y. S) ]) C) }Ensuring the safe and timely pick-up and delivery of shipments.
) d% q* H8 K3 |# S: M8 q, YAddressing and resolving shipment and inventory issues independently
5 b& f4 b9 r% }5 i. HReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
( M4 c7 j$ m- _' D" Pclosely.
, {1 z9 X* @& qSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
8 |  j9 ?4 M9 h- o7 }$ q6 oCheck Customer credit and fill backorders accordingly
+ N: y! c% O" E& o3 Z# o5 bCommunicate with warehouse for shipment shortage
. j. \% P, W, V$ y9 W4 QCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
5 V. C5 m8 Y1 r% d5 fproduct in transit and missed deliveries with account representative
, k8 s/ H: D* u# S+ {! ]Submit claim with Fedex or LTL carriers. Follow up from A to Z.
/ M  X* j0 n* Z4 A# ?7 GProcessing B to C orders and update tracking information in time manner.
9 H+ \# P  W& {. tAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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! b9 M1 d# a' ^: m4 HOthers Related:
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# [5 c1 M2 C* t8 W! RRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
1 A7 N/ ~; k0 R' A7 g9 m/ jBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
1 I. d/ D+ t4 S5 N8 \( W7 A1 ^Work out Weekly Sales Report
! j% ^9 e! W2 K+ T0 t0 \- v) `* pData Analysis on Weekly Sales Through Report for 2-5 key accounts
. k+ f! h/ X9 S1 s: E' fUpdate system with Shipping information at order level
# x* t! R9 l/ o! d7 {7 X: |Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

! m5 n) H4 u3 X/ {Expected start date: ASAP

& a1 T$ w; {. J0 A' NPlease email your resume to info@hapetoys.com, thanks!