Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

# F. Q( f( k2 c. AJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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* B, U1 s! _  ]# M1 HJob description

Requirements:

3 o, i( w% S1 O& n, Y) W5 lCarefulness and Accuracy about data checking and data entry.
9 P% n6 c' r( _& n0 w3 Q7 RAttendance is key factor
9 q3 N; H$ [  m8 e7 |Must be detail oriented with the ability to multi-task and strong time management skills
8 f8 K9 U* I/ F, H. s- I: t1 F; q' M2 fThinking and working logistically, responsibly, independently, accurately and timely.
' e) o! O- V4 G+ f! |" d1 V% XExcellent written and verbal communication skills.
7 O6 d/ W( y% zTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
  ^* @3 T$ Q7 w$ PWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
2 J0 K% B0 K) x* G  P6 mstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
6 V$ J$ \: |1 f! `; w5 w! I9 TOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

! j0 ]% d, ^; `9 ~  l( g* B7 kJob Duties:
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4 H% l- s+ B+ D( z" L3 |5 gOrder Related – Time Sensitive
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Order Acknowledge by email
: y* `& b. y; SPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
, u5 T  q8 N$ R+ y! Z9 ?. bCharge Credit Card to approve payment
, t4 j, K/ n6 q6 D! N9 i6 ~1 R# nSend orders to warehouse to process
  F, J+ Q. M; y: u* MCommunicate with warehouse if there is any special request or Inventory Shortage
3 x2 T+ G, R- I2 TFollow up and report about order status
& t; D) m9 J( k9 s' k5 _' W" bEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
, Q2 U* n, t8 T- H& G# Zclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
6 d* l. m- O% g  W( ~+ `Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
/ ]) x) Q: ?' P* Z8 \0 Zproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

3 ~  d$ I& ~- R  GOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
" I6 y4 ~' @; \3 `Work out Sales or Inventory related Reports on Monthly Basis or others as required
) h) l/ q3 X* Q) D9 N3 hWork out Weekly Sales Report
' m* }; O1 Z) g8 k  MData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
( C. X5 x1 y$ F( o( e, F4 r2 X) bCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!