Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

; \9 p9 m  [4 Q, O: OLocation: Sherwood Park, AB
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: Y6 }& \) V  B4 y- ZHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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6 I5 b1 u! Q( rSalary: $35,000.00-$42,000.00 per year

, [& P7 x# T0 ]6 T1 C# n7 ZJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
: ?9 f. H# q% X7 c  A8 |Must be detail oriented with the ability to multi-task and strong time management skills
. ^7 o6 g0 L) f0 y$ yThinking and working logistically, responsibly, independently, accurately and timely.
! w2 ?" ~6 I8 t( z2 m6 }8 IExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
5 f5 h' L' K' V1 q! R7 EIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
9 x( L7 {. q, _6 t5 dCould handle high pressure work and cold calls.
) l  v* N+ l+ n4 gWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
) ]8 W2 Q4 Y0 n% V" g0 Wstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
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6 P- Y, g6 T& N' W$ t! }/ HOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
9 C" V4 M- {4 T: `: z& `Communicate with warehouse if there is any special request or Inventory Shortage
+ q& s* y5 w2 p% e) SFollow up and report about order status
$ R1 X: a. W. M( Z$ Q& `Ensuring the safe and timely pick-up and delivery of shipments.
3 S! c) ?/ x, }' W7 z1 f8 q- b. P5 [Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
6 V- a1 R, p! t7 D, S  x1 w7 H8 wclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
5 ]+ F6 Y: B8 L' ]9 M/ FSubmit weekly inventory update on assigned Portal
  g; f2 d3 T  V6 W. p; |/ B  R/ m* ?Check Customer credit and fill backorders accordingly
/ s) M( T" I4 [5 B+ Q8 ^' Z# W! bCommunicate with warehouse for shipment shortage
5 e* b9 S& ?+ d( P& c) b: h2 k7 V2 kCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
* K# @8 h0 r5 e8 \& v+ L2 ]! _product in transit and missed deliveries with account representative
: H: z( [; x) f; `" Y* F% _4 RSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
4 }# I  D; u. v9 GProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

' d/ s2 o) ]+ y3 ?6 |, ]8 xOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
" V* w8 l6 j6 O5 S4 n$ u* q9 E/ I3 dBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
& y, Q7 H3 p1 P6 j7 {$ E2 V3 @6 n* VWork out Sales or Inventory related Reports on Monthly Basis or others as required
1 m' s) A# Y3 b7 \  V# w5 _Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
' ^( Z9 X# @  R) I" gUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
& O( H7 e7 K  @* q- sCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!