Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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" L# a. n# z" p) d0 GLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

9 r9 C: _8 F+ {4 V0 `Job Types: Full-time, Permanent

$ C* t2 Y$ G$ i- Z/ fSalary: $35,000.00-$42,000.00 per year

+ z- j1 ]0 O; c+ ^  W) {Job description
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( b. ^9 t0 J1 J  ^- x, _/ B* ]* {/ A( fRequirements:

* d5 E* Y) `% ~Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
8 @  l4 x; i9 ]. }& S; n2 y$ AMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
2 h" N! ]# i. D6 X9 ~/ `* KExcellent written and verbal communication skills.
$ k. v1 m/ H: H' G9 r* j- }Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
* D, [2 C' X  `' E" U2 }Strong Excel skills is required.
. c2 j7 t3 E$ U4 D7 R2 |% b$ kCould handle high pressure work and cold calls.
, Y/ s' A5 T; O# k. AWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
- g4 T( S% P4 \- @5 Q" r, I# Mstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
* y! Y/ ?  ^6 Q7 n4 NOvertime may be require during Oct – Dec busy season.
$ k4 @+ b$ d) p9 O) f% C  e; ~Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
0 ?' U1 i5 W. t& h7 C: zOrder/Data entry Accuracy in time manner
* f% g% D& X/ e% P# HCheck order Accuracy in time manner
Charge Credit Card to approve payment
$ r# F. y$ B' c) F) e/ E" r6 ASend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
7 N8 G6 T. f, ]: z; n  dFollow up and report about order status
# E2 p- `5 r3 R8 h2 [Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
* {$ Z/ F9 U0 r0 m3 j: oclosely.
: s9 j! T  c8 G, }/ |. LSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
/ o  O. N* n4 ^Check Customer credit and fill backorders accordingly
' |0 D, J* _' [9 \8 }9 J4 dCommunicate with warehouse for shipment shortage
% [# ^8 ]) F# M$ u3 GCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
$ ]  {: k1 H0 i3 F: j2 \- y+ ?Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
- c! `; t" _- @7 K1 {Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
& Z3 F8 J) M1 v0 nWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
" S! S  b5 h" y8 }* x6 R* k) UUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
8 ~& m/ d1 K4 b. b# ]2 pCustomer Service and other duties as required.
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Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!