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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
# j6 `8 Y7 `' W有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:- x5 A' C! l d2 l
5 Y3 G( v6 F1 }5 L) \) ^2 d8 }# sWorking closely with marketing, sales and programmers to facilitate customer system integration./ @& R3 D; Z; t3 X: ?# V
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.0 r% D9 K1 _+ o0 n2 w+ I
Technical support and troubleshooting of client software implementations and customer issues or problems.
9 l) Q; r6 G% j8 u- S% ~9 |Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.* L3 \2 I4 {0 ~
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Requirements:
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- T1 B8 k) s# \& R6 A' P2 N- Advanced computer and technical knowledge0 ?8 Y, }) \; }) E: k, i3 J' O
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- Ability to solve complex problems in an efficient way; q" R1 R3 ]" A9 S- L4 [" n+ A
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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- Previous software support experience is an asset
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- Post-secondary education is an asset1 v t4 n' x* A% O% |
/ a3 }8 K# J4 v" T- Intermediate knowledge of database and web-based software is recommended* g e0 e& I; t0 s0 {1 @" S
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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