 鲜花( 47)  鸡蛋( 0)
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Location:CA -AB - Edmonton
! x% X3 N; W/ b- ?% H4 C1 |Date Posted: 7-Dec-2012% M! q( O5 V. j p2 G4 M8 X% N; r
Email: whg7104@whg.com & B) }! I9 \" H2 B# e
4 i y1 @. I. y* O8 h$ TJob Details
Y! Z% C3 O- G) D# H6 fJob Description:
, h! j) F5 Y7 ]6 y/ u) Y( CJob Responsibilities c9 U2 D" W& I" @2 B# f" X% j
• To minimize the costs of operation in the Front Office Department while maximizing revenues.+ x( [% b5 r$ w+ A ]1 e
• Oversee hotel security requirements. $ ~( ^; m1 Y, W8 p* y) {6 i0 I7 r7 R
• To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
1 h( ~0 s% x, i) Z, r- U H- K• To maintain or exceed the established standards of operation.
- A5 l% R3 t) J9 n• To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.) N* k5 P% F# w7 D( B
• To communicate effectively with other Departments Heads to levels of business and type of business.
2 a$ q$ r+ d& J% Y% u5 G5 X! A0 b• To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
4 Y& l' l m1 k: N( U7 X• Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
- K3 V1 O* s% C( J9 I6 R1 e3 B% o% E• Weekly scheduling of the front desk staff.
# w, Z2 c$ Z0 i5 w: ]/ h• Manage rates on a daily basis for short and long term. & p+ w' c/ q2 Q* J+ _
• Perform 3 month and one year evaluations and/or when needed.
( t9 d3 L3 Y) l1 F% A; ~+ O$ Y8 c• Leading and coaching to provide exceptional guest service.
9 L5 N, n3 L3 g2 c9 I• Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.: H" n* `7 z' A
• Attend Cluster meetings.
! N" k0 Z9 X# N4 T5 f• Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.6 o/ R# T. p; Z0 i7 {, x; A
• Handle PMS computer problems in each department * G# ?! F9 x7 ]$ O, ~/ u) U
• Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies3 x6 U( o, E: H4 C2 B c
• Handle any issues dealing with high speed internet in guest rooms or business center$ _9 x0 m. i _7 w* @/ @+ p
• Maintaining front desk floats, and FOM float ; c9 i; i+ L- P9 q& O
• Any other tasks assigned by the General Manager9 F. l% j8 s, E$ |5 g
: A( O9 n' f" C+ E2 x# @/ oRequirements:. V. Y4 q+ h" W$ T
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
4 K2 e1 @ c# g• Ability to deal with all levels of management, staff and businesses in a professional manner;
! M; }: b! f4 T• Ability to lead and develop;. \% {5 U+ y' P' [7 q# X
• Background in the development & execution of business and operating budgets;9 X6 A* E- n, R7 y) F; o" b5 I
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;' J' g6 P3 \+ t! v+ f% k& h
• Ability to work within deadlines;
8 D* A- d: g( E; b• High level of creativity and innovation;
v! Y% h7 [( ^• Proven ability to manage multi-tasked assignments;) \. Q9 }, ~8 \7 q5 t
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.+ [& M G* ?' X2 |3 g
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Additional Details
. V! T. H& \! b( JJob Available: Immediately
3 L/ a0 C4 K7 f9 w' ~1 ~" bBonus Plan: Yes
, Y" O. @7 P( `9 X, ~8 GWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.' `8 B+ C9 H. y6 e
Other: Meals, Drycleaning, car allowance, medical, dental3 I( s1 C' Q' ^2 t
Accommodation: No/ p( U( K! j" H4 x
Management Position: Yes
! U4 W% \: c8 Z1 A2 M! kEntry Level Position: No5 F6 E0 A8 O3 _* K: p0 ]7 t
Industry Categories:Hotel/Resort
& ]5 r, l& D+ F9 ?Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services9 e' m1 r- ~& D5 F: ?0 L
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