Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
; ?( e" m5 O8 R. l( D7 |Date Posted: 7-Dec-2012
" J0 T9 T1 ~  J# @Email: whg7104@whg.com

Job Details
( ]' e4 W7 f0 T, u" JJob Description:
Job Responsibilities
; m5 p( z; F+ b2 H; H1 A% ?•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
: x" a, D* o4 W+ V9 I/ P•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
" T: A2 ]3 j; l* B3 |/ G9 B•        To communicate effectively with other Departments Heads to levels of business and type of business.
1 u! \4 n! T' @•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
& m' l" R" a1 _" j  a•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
$ T! {! P( J9 E# `1 c•        Weekly scheduling of the front desk staff.
, n1 ], D: M6 |! ~# b+ l& y•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
8 r' U  l4 f& r$ D•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
4 e  e5 Q8 i% S  q5 x6 x•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
9 z4 h; w8 C! y8 F- _1 c2 U•        Any other tasks assigned by the General Manager

Requirements:
% M6 s& G8 A- d# d# |8 u' @•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
/ g1 U1 u+ t0 f• Ability to lead and develop;
; J  p% F( y; \* ]: p4 b• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
, B8 n- c  G9 I; e• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
! D0 }& ]) j. Y; s7 U
) W. H+ s' Q3 S' }: PAdditional Details
$ x' [1 K% g: v2 ?- @, a" }Job Available: Immediately
$ ]8 N9 e: @! S7 T9 R% d' p; U, T- sBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
5 Q: O9 _. ?% S) N' S+ K. jAccommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
9 Z  ?5 Y2 i$ |9 C' O5 B& ~Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
6 W4 B; }  N( F
& D1 ?4 T( M8 p2 v2 ^, ?