Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
/ z3 q' i( t( C8 WDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
& O9 S  v0 r: |7 oJob Description:
7 M+ V" m) R# j( h3 ?/ M4 G6 G  mJob Responsibilities
. M, n' z. V1 \: Y# H; A4 L: C•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
3 W4 o: X& z$ s- d7 O•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
7 ~5 t( ?5 l. z( I3 c•        To maintain or exceed the established standards of operation.
3 `% k: E/ A/ P•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
3 |, O0 B& r& X: q3 K5 R- c•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
" |- Z: g6 w# B  t1 d: [•        Leading and coaching to provide exceptional guest service.
/ ]& N2 g3 |/ w# L9 y•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
: A" W% ^5 ^7 F2 g! e0 z- t, Y% ~•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
0 Z6 w1 v) y" O3 b2 h•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

3 \, V0 o1 @6 d* j7 D1 J0 QRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
4 q0 s6 K  a8 @8 _, U$ F8 g• Background in the development & execution of business and operating budgets;
/ U4 v# w- k' B2 x; Q: ^• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
% G$ W7 l4 r  w. L8 u  A& a& x2 j• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
! c) B" m. j$ z8 @% W3 ~• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
  }% ]/ g, x( u+ X7 t/ _; G
Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
2 n/ D; I% k; V. ROther: Meals, Drycleaning, car allowance, medical, dental
3 Z& F: z7 T  b' M! x  }7 i0 ?Accommodation: No
5 z$ b+ R) [- B! n* j* zManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
7 g2 D* G4 Y3 yPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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