Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! x% X3 N; W/ b- ?% H4 C1 |Date Posted: 7-Dec-2012
Email: whg7104@whg.com

4 i  y1 @. I. y* O8 h$ TJob Details
  Y! Z% C3 O- G) D# H6 fJob Description:
, h! j) F5 Y7 ]6 y/ u) Y( CJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
1 h( ~0 s% x, i) Z, r- U  H- K•        To maintain or exceed the established standards of operation.
- A5 l% R3 t) J9 n•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
2 a$ q$ r+ d& J% Y% u5 G5 X! A0 b•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
4 Y& l' l  m1 k: N( U7 X•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
- K3 V1 O* s% C( J9 I6 R1 e3 B% o% E•        Weekly scheduling of the front desk staff.
# w, Z2 c$ Z0 i5 w: ]/ h•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
( t9 d3 L3 Y) l1 F% A; ~+ O$ Y8 c•        Leading and coaching to provide exceptional guest service.
9 L5 N, n3 L3 g2 c9 I•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
! N" k0 Z9 X# N4 T5 f•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

: A( O9 n' f" C+ E2 x# @/ oRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
4 K2 e1 @  c# g• Ability to deal with all levels of management, staff and businesses in a professional manner;
! M; }: b! f4 T• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
8 D* A- d: g( E; b• High level of creativity and innovation;
  v! Y% h7 [( ^• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
. V! T. H& \! b( JJob Available: Immediately
3 L/ a0 C4 K7 f9 w' ~1 ~" bBonus Plan: Yes
, Y" O. @7 P( `9 X, ~8 GWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
! U4 W% \: c8 Z1 A2 M! kEntry Level Position: No
Industry Categories:Hotel/Resort
& ]5 r, l& D+ F9 ?Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services