Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
, p- z. i+ {* mDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
Job Description:
8 i" N4 Y2 I: ^- c  {5 i( @Job Responsibilities
* u1 }4 L: M( p" y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
7 |% f. n; ?: a( G- l. A* Z% x•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
6 ?7 e  t" B1 k9 d•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
) v, _' @6 {  ^( ~1 s- A: q•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
/ x/ r9 {3 x3 j9 j$ J/ f  p•        Manage rates on a daily basis for short and long term.
& e, \# `- }+ x# H% d•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
' J+ V$ R* `1 J0 L3 O, }  p4 O•        Attend Cluster meetings.
$ [; `. J" d7 l9 s/ F•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
7 o' C8 d3 Y  b# X2 R1 U* T•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
! x- n" v* Q* w+ Y•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
- N) G" D& g: z  x• Ability to deal with all levels of management, staff and businesses in a professional manner;
4 O) N' P8 r/ I% _9 p: U• Ability to lead and develop;
6 C1 A! H, }: J. A0 t• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
$ Y0 i$ S4 E! t* B  j+ x3 V• Ability to work within deadlines;
4 D) h; @5 I4 G/ U: e4 `• High level of creativity and innovation;
" {5 ]2 F+ m& Q. y' P, R• Proven ability to manage multi-tasked assignments;
/ y& @2 P0 C. e. _. c+ u* r• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

6 r0 ^4 r# u1 N  U5 t. nAdditional Details
0 {% W) P3 a& Z6 l3 tJob Available: Immediately
Bonus Plan: Yes
( Q- d) z1 g( T5 T  b) rWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
  l0 j, ~. l" @5 l3 MAccommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
4 I& v2 Q7 T" |- r! B* Q' iPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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