[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

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- |! q* {- N( r* [7 E% X. yPosition Title:  Receptionist/Immigrant Services Worker
9 |1 y" D. L/ L/ `' I, RHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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( S' H) _. ?6 y2 K& R4 G# XKey Responsibilities:
% P9 H( H2 Z, R9 j& W•        Answer incoming calls and route calls to appropriate person
- x# m/ Y! O+ _: ~- B•        Take and deliver messages to the staff of ASSIST
+ B* o: J6 l7 {$ s& G9 A- Y•        Welcome clients and direct them appropriately
# j" P: s5 g$ q$ d0 g7 `& B, K•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
  u8 v6 g3 c' Q" |0 v( n•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
8 ^) w) f0 D: w' d4 i4 i5 _! S& L, E% `•        Attend meeting and training to stay current on immigrant settlement matters
: U5 W5 f% w/ i: K; x•        Maintain front counter service files
* h! u7 s6 i/ B) S•        Perform general office duties as assigned
7 I$ `8 q; q) l! I  k& h3 o6 K6 G* v•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
( ~/ u$ E; Z$ r; d# n- O) n•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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# \. ^  d. |3 [9 ^Qualifications:
. r+ v0 c4 R2 w•        2-4 years of office and clerical experience
" P0 p8 s; k! k8 N) x•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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' i: W6 g" m2 m' ZPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.