[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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, V2 k: [2 f' o" MPosition Summary:
( F+ i( }4 r  hWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
) j) n7 p# O- ]•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
' J) E1 j  \1 [: w* L2 j( E•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
7 {7 S0 ^9 e' V; m; q% X•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
$ Y- O. I% }# Z, T6 U  G2 C1 K. {" i•        Maintain and update the information boards with upcoming events
: S  t. ]9 s3 f7 J- h•        Assist the ISP team in reminding clients to appointments of workshops or other events
4 a9 S  l+ v  \' A! t" L•        Keep the reception area tidy and clean
; I7 Z6 F& C% y2 }* v+ h•        Attend meeting and training to stay current on immigrant settlement matters
% A8 z  D) o7 b$ U, F( K5 R•        Maintain front counter service files
•        Perform general office duties as assigned
% ^$ L- R9 b4 e" Z% j' N•        Report to ISP Program Manager
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  V: P0 C. c- L) z$ qKnowledge, Skills and Abilities Required:
+ x0 D; x; j) {3 m•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
- k+ V" Q) o  J  E3 e•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
2 e+ V+ \/ i0 O% M7 p% Q6 o•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
- ~7 A. y  z* t•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
9 `/ ^. b7 ^( R# |  }! Z•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
! N+ U% q6 |: o•        Ability to work well under minimal supervision

3 @1 L( H1 l* a/ P9 EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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2 v( E5 l1 {7 y1 n# xNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.