[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
- t9 v) V3 {* \# S4 C% D- p•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
- k+ d- _- [, }$ |" n( J•        Welcome clients and direct them appropriately
' q# O, l2 {0 a; }- [3 o) Y•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
6 Y" g4 s; C) w- \•        Maintain and update the information boards with upcoming events
) N* N% |9 X# h* c•        Assist the ISP team in reminding clients to appointments of workshops or other events
: L# K6 k0 s' k5 t7 [! _* [0 F•        Keep the reception area tidy and clean
  r+ z/ b# F* {' r; p•        Attend meeting and training to stay current on immigrant settlement matters
! q% I* b* n8 ?+ R0 t4 d) v' Z: @. p•        Maintain front counter service files
* Y% j2 f, w. X' \( `•        Perform general office duties as assigned
: M# Y6 q8 J9 U" s: e•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
) `3 K. d" |8 x! p% C9 ^•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
, u! n- ^2 o! y; C: U•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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3 J: H8 s( B# a% |/ C% r# s" C) jQualifications:
; q- B# e& s+ `" V% {1 e•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
" T6 x* H+ z3 [2 V. t% Z•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.