[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

* T2 {. m9 V# O. z% }8 g; v2 CPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

. V' b7 I. M. YKey Responsibilities:
; p6 [' i# f3 ~) p3 M, I•        Answer incoming calls and route calls to appropriate person
6 L! ?3 q' _( ~9 @. p•        Take and deliver messages to the staff of ASSIST
0 k2 f3 Q! r3 r; e* C: I, b  Q•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
/ r7 n  M# h( d* K. G•        Perform general clerical functions such as photocopying and faxing documents
8 f" _( O1 R6 {( e$ X, s•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
% S% j7 |2 `" U( g•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
4 m+ N) M$ B/ k- w% j" @) q! Q•        Attend meeting and training to stay current on immigrant settlement matters
( O; c! ^2 S" w# R$ t7 f5 D; `•        Maintain front counter service files
, {# s$ M; j! b* r9 L•        Perform general office duties as assigned
•        Report to ISP Program Manager

! b' d: K* D2 c. dKnowledge, Skills and Abilities Required:
+ m4 B! V5 z* G9 d" R•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
; ^8 w. T0 P* g•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
- t' H" @6 o# o9 F, e•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
8 y! G! E/ y* g•        Ability to work effectively in a fast paced office environment
0 ~% o1 u# _- e$ u2 f2 P; t% w•        Knowledge of immigrant services
3 H: ~' d* A9 e9 M- b
Qualifications:
2 {+ D0 b0 c) A- ^, s•        2-4 years of office and clerical experience
8 T) O  [) A, w: p% z$ i•        Receptionist or customer service experience in a fast paced environment
3 V3 U0 V  ~4 |4 f•        Demonstrate workplace maturity and professionalism
8 u1 i; N! W& I2 ?•        Ability to work well under minimal supervision

8 @$ Z/ P( p% ]+ t4 yPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.