Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

2 Y0 X' I( I: h3 g) BJob Description

0 [/ _2 s( D+ [9 o! VPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
0 i8 D3 m4 `! b- h1 o•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
; W7 z, o" k) d: q  D) v•        Welcome clients and direct them appropriately
6 O6 x' L% E- I5 ^$ U•        Order and maintain office supplies for the front counter
7 N1 d0 @4 x7 g( W8 F: P6 r. _•        Oversee the front counter when other front counter staff are on holiday or in trainings
& [% A7 W0 s- }8 V/ O7 X7 r•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
* m2 S& i1 r' G5 d2 }•        Perform general office duties as assigned
•        Report to ISP Program Manager
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9 z& K+ l6 r6 `' ~! g, j5 {" MKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
+ o0 G) K* w1 z) n5 W•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
  K- a. d' u, F" S) V/ L& {•        Ability to address multi-task and set priority appropriately
  `* i( H: ]7 }2 p& o' e  b•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
' I7 a: k/ L- I0 d9 C# Z; {8 hQualifications:
•        2-4 years of office and clerical experience
) Q7 b* i( }5 M  }  s7 J•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
* M' m$ `6 S3 V3 r5 N" i  r& o•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。