Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

: T" r. a* V2 o1 n2 o/ l6 mJob Description
" A/ [( i7 ~0 O, d; K) J8 p6 s8 o
2 s; x$ U; A, gPosition Title:  Receptionist/Immigrant Services Worker
7 }4 k* U( o4 XHours of Work: Part-time (10 hours per week)

0 R( U: p9 S% @Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
& W: w$ v( @6 T7 y# R•        Take and deliver messages to the staff of ASSIST
6 s1 e) u. R- P0 g/ F. a% r•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
- \, U- m( u" v0 U* `. v) P/ ]•        Oversee the front counter when other front counter staff are on holiday or in trainings
/ r! T/ h& p# J" f5 M& r•        Perform general clerical functions such as photocopying and faxing documents
3 f4 s1 K7 `1 r; w( U6 N•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
$ W& Z/ K& X; j8 C•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; Q& L" P7 B+ y$ W* D, j3 ~•        Attend meeting and training to stay current on immigrant settlement matters
1 d# @! Z. y0 G# ]2 Z: F8 B•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

& T0 f( V' B7 X/ Q0 a7 ?% {5 o% @Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
' L4 Y' f2 c3 u- K•        Sensitive to the needs of immigrants with multicultural backgrounds
- I$ u6 b" \4 k•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
1 [0 N  M" Z9 X  _7 ^! [9 y•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
6 \3 N, ^9 f7 Q•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
( v2 b! K' M; n" {Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。