Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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6 X$ U7 d8 H9 R- w5 nPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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0 I: W& V1 G, M1 yPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
) O% T+ I3 x+ |1 c& q9 P0 _6 B" ]5 N•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
& e! t( N8 u; o•        Welcome clients and direct them appropriately
; e. G6 i; ]* n•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
; F2 s6 g0 G0 R3 e" R•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" q7 q# m8 \  e# E+ M•        Maintain and update the information boards with upcoming events
; e' N! T% u  ~•        Assist the ISP team in reminding clients to appointments of workshops or other events
! R% M3 E$ r# A& C•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
4 m3 q6 m, b& w! J; \+ n# i•        Perform general office duties as assigned
1 _, L1 E; n4 _" ^•        Report to ISP Program Manager

" K8 E  E+ K5 _: }, l6 sKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
; o. t3 `. O# |( g. I  `- y•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
7 Y8 D8 A) o: Q( L•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
) I$ l8 s4 [% b; U) v2 A" y1 C•        Ability to address multi-task and set priority appropriately
% b1 S4 q  a1 f6 Q•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
. y) J* n2 S2 z" E4 q5 Y6 V•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
; d5 A) `# t" V+ P+ `! Y•        Ability to work well under minimal supervision


7 Y2 S: z  r9 a0 A) g& C% sPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
; c. g! L2 B! f0 T! R1 v谢谢大家。