Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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2 Z- s+ }! k% V9 G1 R* D, HJob Description
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' P! Y: Q: l0 D6 K1 l5 }- tPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

3 c- v! G4 [" x0 W0 lPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
7 U( j# C7 |, m•        Answer incoming calls and route calls to appropriate person
7 Q3 D! F$ M* Q- M3 M' _•        Take and deliver messages to the staff of ASSIST
2 D. Y  O' ^- o6 v0 N. r# N9 S•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
/ ]6 N, d. N. N" {% Z•        Attend meeting and training to stay current on immigrant settlement matters
2 z; k* K% u1 _9 |% A•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
' d& W9 n7 P. e" c# C9 Y( M6 S•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
* B& h. ~) m* g: q1 E•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
! g/ u: h3 z3 f' b% r: s/ ?•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
5 k2 P3 D4 C( z) R•        2-4 years of office and clerical experience
% b" Q+ c- Z0 ~% ^8 F# Y/ s•        Receptionist or customer service experience in a fast paced environment
% g/ `6 y+ x0 V4 X! T•        Demonstrate workplace maturity and professionalism
, ^6 |+ F. e, j$ C( s, }•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
; J. z4 c0 O/ T, {8 ]9 [1 rNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
$ L% ]2 s% i9 z6 B% C! o谢谢大家。