Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
( {4 [8 V# v: |$ Timmediate career opportunity for the following position at its Edmonton branch.
' K1 @4 Q9 B+ c) n& |, _: H) w6 nRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
" x$ Y. K. A( @4 X7 P' H0 Gperson and over the telephone while supporting the sales team by building and maintaining
- ?! R$ t! O$ Z$ h# Xrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
! n7 f! T  n- v" R5 Qclient demands are key components of this position.
( M- H/ e1 E- DResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
: w, n+ B2 }2 m& L2 D  {+ ^% y- g· Supply and inform clients of pricing, credit terms as well as entering orders in system;
) v1 V: e; ?: q· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
6 b5 ]: @7 h- k5 V: `· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
) u0 R5 \( w2 L, b$ h) {5 [· Maintain customer data and update changes to existing accounts in the corporate
" y. n, G) F# adatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
  ^/ T% f+ G$ W7 x: T9 B5 o- J· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
" P/ `: D3 _0 h2 W5 O$ D· Strong team player with excellent customer service skills and able to build and maintain
5 d; ~4 J4 b+ k0 R3 O: D$ H, z1 a) hlasting relationships with customers;
· 3-5 years experience in a similar role;
7 A. l. ]) {! V) [$ n· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
& P* p; X2 H$ R5 Z· Computer literate; knowledge of Oracle 12i database (an asset);
) J" s+ F6 W# h- v+ _9 {, t! B· Excellent organizational skills;
, o9 q. o0 H4 w- V) O· Enjoys working in a fast-paced environment;
We offer:
! q. [+ ~: C$ V· Competitive salary packages;
· Excellent training programs;
4 T: c, g$ C1 U! F& E· Opportunity for advancement;
- n, `3 P- S) `! C! j· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
% H. }% F4 o* {9 J2 {% i- ?· Stimulating work environment.
TO APPLY:
, c7 j1 N9 \  u# iKaycan Ltd.
  ?+ l# T$ X6 Z; f! ~0 x% qc/o Human Resources
Fax: 514-694-2674
* q6 j' }8 @( t! _. i" q. yEmail; careers@kaycan.com
Web: www.kaycan.com.