Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
" K/ e3 Z) K! h) \5 GRole/Function:
% f7 Q! B) o% ~2 ]9 D( b+ PThe Customer Service Representative is responsible for responding to client inquiries both in
% z# R8 ~5 T& n( B, mperson and over the telephone while supporting the sales team by building and maintaining
$ i, A" d1 D, D0 D# P( Rrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
2 }6 d% t& @6 ]" _( H1 G2 G; c· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
* ^8 y7 r1 `* w) l+ i+ S, }9 [0 L· Process special materials orders in accordance with standard procedures;
6 Z8 U  j5 |8 l* j' J; v4 n· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
2 P7 C/ I% t# CQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
2 e% G: F! A. I- A0 a* E8 b$ c· Enjoys working in a fast-paced environment;
7 ~) |- U1 X8 s& F. TWe offer:
$ U0 @% M, M) y( \, n+ U& P· Competitive salary packages;
$ n% |3 Z$ Q8 P: }( Y) ~3 N, ^  j· Excellent training programs;
* }, j8 E2 H6 x. F- e/ T1 q$ I· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
( f& p, o6 N! d· Stimulating work environment.
TO APPLY:
0 z9 l0 B) [- m) G+ g, l# F+ j  e( w6 JKaycan Ltd.
. P% i# g! E1 T& xc/o Human Resources
Fax: 514-694-2674
1 B% u1 K! `* SEmail; careers@kaycan.com
, T' w$ s: R% G( b3 Q' VWeb: www.kaycan.com.