Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
assistance to apply for, let us know and we will arrange for an
; `4 n4 ?, M/ gappointment with one of the counselor.

Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
Job Category:Customer Service / Call Center
* F0 `( [. D" b, iPosting Date: 4/7/20112:13:00 PM
, F  m4 I8 g2 uClosing Date:5/31/2011 4:30:00 PM
9 X* [# ]! y" p9 S5 BJob Location: Edmonton

/ }% N9 h$ K4 |, R- PDESCRIPTION

- I5 t4 h! ?8 g/ I6 k+ d" ^AMENDED - April 26, 2011
/ `) J6 N& G$ R- ~) {  {ATCO I-Tek is currently recruiting qualified permanent part-time
(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
  X5 R/ C8 {# j6 K7 \$ 18.83 per hour.
* X9 H3 b# R6 U4 b# f6 C; s8 T! FShift Differential: additional $0.80 per hour for hours worked on
( d7 L: L4 E' vSaturday, and $0.96 per hour for hours worked after 5:00 pm.
3 m! R5 a1 c4 I; L' t* u

The Level II – Call Centre Representative assists customers by
" ^2 j) i/ [* I: ^- R* a1 J' Qresponding to
7 M- {+ a" `. V0 b! Q8 K; Vresidential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
delivering
excellent customer services by focusing on first call resolution.
3 O7 ?, T! p. T" ?# B: O
, ~4 ?8 V) i3 M  t* j" n! n/ c

The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
1 P) f4 d1 X, K" l, pSaturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
  ^: r( T0 j/ }% U1 ]* v( |Centre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.
$ }+ |) h: p! \' M3 v2 @! D
: z$ t2 R' l& N8 D
* X2 |2 h5 E# U. M, F
1 R  A5 [+ P4 x: ]8 l% `( ]This position is administered under the Canadian Energy Workers
" H0 K6 Z- h6 F+ ^. q0 uAssociation
Collective Agreement, Job Posting provisions.

RESPONSIBILITIES
( n  x2 U7 W. ?  \
- Responsibilities included but are not limited to:
) w4 _7 o1 V3 x( N2 q$ C- Respond to customer residential, commercial and rural
, q' M2 A! f5 N1 j5 W2 C! o# P- c2 Yaccount/service
; `6 H9 Y+ Q$ l% I! Z* Ainquires.
3 Z& b% D. }. A- Solve a wide range of customer issues in a dynamic, high volume
and
fast-paced environment using initiative, creativity and
+ q. n- h  Y: i5 udecision-making
2 c. _3 g- d# e) K+ B, S9 O0 Z# Vskills.
- Up sell, Cross sell and retain customers is mandatory.
# j0 k; t5 R! S+ `1 g- Provide information to customers relating to energy management.
. t; U$ i- L$ |7 D0 Q1 o* {- Calculate customer bills by performing complex rate calculations
while
using a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
" H) }4 {+ u! o0 G& w% Q! G* f- Investigate, analyze and respond to inquiries concerning billed
6 N7 H0 d% `9 t# G  Y9 camounts, account status and receipt of payments.
" k, N) z* ?2 o8 {: j- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
! T6 q' I5 U& j& F+ c6 x- Defuse potentially unproductive interactions with irate
0 u! I+ U6 d' P! @0 J# {2 ?8 Mcustomers.
- Respond to emergency customer service calls in potentially
- f0 C! ~2 b! z( x; ylife-threatening situations.
' P, V$ E- Q+ i4 D3 J$ T- E* h; N+ a& ~- Work with minimum supervision.
# d4 q: K! Z, p3 J( v1 F- Understand and abide by governing legislation, codes and
compliance
plan.
. k$ v& {0 b9 J8 j# m1 r+ r
% w, j% r9 v7 _) ?: T  MQUALIFICATIONS

- Grade 12 Diploma or equivalent (applicants will be required to
/ X2 j" G% E# U# I9 N- m& jprovide
proof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
- Proficient keyboarding skills.
- Call Centre experience desirable.
- i8 R; b* e) j! ]* O5 E, ]- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
5 F1 ]( r$ h4 Tskills.
. _) v5 F# H5 H- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
environment!
1 ]& }* T" _. f( u- y# F% m- Accurate and attentive to detail. Strong mathematical aptitude.
7 V4 c( F) w4 W& j$ z- Demonstrated ability to work as a contributing team member.
  ~) g1 q  n0 P* r/ n; j/ q7 y0 |- Ability to apply appropriate judgment in the management of
confidential information.
% O% e- n6 ]- z' B& Q: Q; |- Clear Criminal Record Check.
7 n9 ~; E! b& O" p6 v! g. K
% m' F" \- r( m$ HGood luck,

. n5 {; u; g0 P: _! \Karuna Bhavsar

3 c4 W- l7 W! cWelcome Centre
Supporting Aspirations Connecting Dots

#335,TowerII
Millbourn Market Mall
/ c" a, T+ W, ]. \  l7609-Millwoods Road
Edmonton,AB T6K 3L6
Phone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真