Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

9 _& ^; R& t0 Q  n3 eJob Responsibilities:

6 w+ d! r/ d) c4 |& {' j$ s+ D3 cReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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% P+ T: b, Y- G( n1 g& UAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
+ X+ \2 U& I$ E' T. Y•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
  T1 ?, j% e* D7 _& n•        Process payments and complete weekly deposits
' P2 [0 y+ K! Z' P) T•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
* S7 u# b( y4 \+ ?$ u; F•        Thorough knowledge of services and programs offered by the Counselling Centre
5 K7 F: z! J! l( v% x•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

9 P3 M+ R' ~, [- U  [; r! h•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
8 w5 b2 H$ k7 K" w5 l2 ~•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
7 J9 _/ [# b& v•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
* Y- S6 K! @/ S$ `( `Please submit all resumes to the Recruitment Coordinator:
3 S3 A2 h( E( d; CEmail: recruitment@ywcaofedmonton.org
# |5 {5 ~: L$ \  t. q  JFax: 780-425-7467
$ G8 ~9 y" ?& D4 t3 A) {. _6 WApplication deadline: October 22, 2010