Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
3 H% e1 L1 S' C- e2 g% e- U•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

1 U  v  l0 P3 T8 Q8 ]Administration:
•        Schedule client appointments and counsellor workloads
4 N8 E" ~' L/ E4 y4 _9 L1 ?•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
) N! Z; @6 l" k•        Generate monthly reports and statistics
1 h3 {) K4 b" Q, [, a# g4 J•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
; ~/ R% Y- B) `- Z/ @5 F( i•        Write and revise business correspondence and forms
6 @; s" v& [6 T5 w; V2 Y•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
$ c6 s: I$ Y& y" A* [* h& d•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
# J1 `& W$ s4 T7 A5 e5 w•        Able to interact positively with a diverse population
•        Strong customer service skills
% ^2 G0 R. n0 ]2 `: i9 S/ Y•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

, D+ b0 I( e4 C" B+ W/ r6 NHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
! r5 u7 ]$ d! D, ]+ QFax: 780-425-7467
9 e  W' H2 {0 S# W& fApplication deadline: October 22, 2010