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[招聘信息] Service Coordinator

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发表于 2010-10-13 08:05 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre. 4 ]3 P5 o3 C/ u% K% ^1 H

' g/ K/ \9 w% x: m8 u) z8 `This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:2 d% H6 Y9 Y$ I7 Q, c# D- b

8 y& {9 N# N  F. A: DReception:1 t: a2 U' ]2 q, u; W4 y. F9 w
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required8 B4 i( K( ~  ~% q+ @
•        Answer multi line telephone system# v- Q4 H# R: V+ b3 R

; ]7 W9 s: v. N+ M$ y  T' lAdministration:
) d4 l" @- w$ ~* P  }- }•        Schedule client appointments and counsellor workloads& H9 j4 w' q( p4 K/ A) J$ Z
•        File and organize paperwork and files related to client visits0 u5 p/ n% c5 R# i+ S& N. @& h) `
•        Input and manage high volume of data: c; m  \$ E# B' C
•        Update and maintain databases) |& X- X" k+ u# t8 S) ]' R
•        Generate monthly reports and statistics$ q3 S4 ?$ I8 q7 n
•        Organize and directly support group materials and documentation$ q* x- j& o# J
•        Process payments and complete weekly deposits% e" m' @+ G0 a  W
•        Write and revise business correspondence and forms
- N; o8 I7 n  v# [1 h•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
1 f( b0 }5 o8 g5 }1 Y- V•        Thorough knowledge of services and programs offered by the Counselling Centre" B) T" }7 g" J/ n. |
•        Ability to handle inquiries about programs and services to other community agencies and to clients: I# y" `- Z% }" S# o

8 h; c/ p3 G3 G2 O( q+ IQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure& F8 `0 w0 J7 v# w8 U( k
•        Proven experience and proficiency in Microsoft Office including ACCESS
$ O( ^3 q9 |' @  a7 j0 j•        Excellent verbal and written communication skills
* j2 t8 t$ N9 D+ ?, e& c' q0 J1 Q•        Detail orientated and ensure accuracy in work* t: O- T5 H: r2 O
•        Able to interact positively with a diverse population* X- o. D: s9 p5 G: [+ K1 _  s
•        Strong customer service skills
% @! y' _4 `& K0 }•        Strong organizational skills and abilities% r) S# R, L; K: J, e( V. A+ _3 Q
•        Knowledge of HOMES database an asset: k+ E) j( ~( i  a3 M4 S* w

' F# A0 t! ?  k; ]How to apply:
9 m4 m) G* m. Y, y: EPlease submit all resumes to the Recruitment Coordinator:8 Y% H" w  b7 [
Email: recruitment@ywcaofedmonton.org* k: ^' |' j2 V$ }' _+ ^( K$ g  w
Fax: 780-425-7467
6 ~1 l- \4 Y- i8 g# d* N5 ^Application deadline: October 22, 2010
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