Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

, _& T0 }+ _3 o9 \" AThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

6 c; c) {- t8 n2 {Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
" J! A) ~& m5 \* j( C- v( L•        Schedule client appointments and counsellor workloads
& h, r: e" t8 n/ q& G7 p3 w" H0 z•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
0 U7 |3 r6 E* z, r+ v•        Update and maintain databases
8 b2 m! g& K8 V3 F& l•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
4 ^: M; v% A7 s4 G" }  N•        Write and revise business correspondence and forms
* L' F/ P& i, c# C) t- N" T2 E•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
1 W( D  @9 V6 u4 N% q  L: s9 s•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

, l3 o3 n' {  Q$ W* H5 Z! [Qualifications:
( @) a2 c2 ^* X: w1 h8 C
( |  F8 `0 x( s9 |# K5 d•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
# p' V0 n7 G, E: a•        Knowledge of HOMES database an asset

4 n0 {8 |2 u/ ]% @; f/ Z: ]0 a! LHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
4 X0 ]' N7 J6 K- T: V" ZApplication deadline: October 22, 2010