Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

' g/ K/ \9 w% x: m8 u) z8 `This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
$ R9 C2 \; Q5 j+ B7 t5 b1 ~/ q
Job Responsibilities:

8 y& {9 N# N  F. A: DReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

; ]7 W9 s: v. N+ M$ y  T' lAdministration:
) d4 l" @- w$ ~* P  }- }•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
- N; o8 I7 n  v# [1 h•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
1 f( b0 }5 o8 g5 }1 Y- V•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

8 h; c/ p3 G3 G2 O( q+ IQualifications:
2 l1 o% \. B0 G* |  e5 ^3 o/ g! P
•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
$ O( ^3 q9 |' @  a7 j0 j•        Excellent verbal and written communication skills
* j2 t8 t$ N9 D+ ?, e& c' q0 J1 Q•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
% @! y' _4 `& K0 }•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

' F# A0 t! ?  k; ]How to apply:
9 m4 m) G* m. Y, y: EPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
6 ~1 l- \4 Y- i8 g# d* N5 ^Application deadline: October 22, 2010