Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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+ M+ s5 ]% }% e2 J% F( ]Reception:
8 v9 _: E; Q4 `) P0 }•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
& J1 p) N* D) V. z  f' {' Y5 C•        Schedule client appointments and counsellor workloads
, n1 b$ g3 Y& D, k9 j# M. d•        File and organize paperwork and files related to client visits
4 h: T  r( S; n•        Input and manage high volume of data
( F* Z3 {3 f# B+ u1 K' C7 j& d! G•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
$ n8 F# A/ U' }9 f•        Write and revise business correspondence and forms
7 i0 ^- K4 S/ @* c•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
: Y! A! M: f- s8 ]$ L•        Ability to handle inquiries about programs and services to other community agencies and to clients
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3 g- @) T' m9 q* E# d; x' VQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
2 m: K% {7 M  \" a% z  c& a•        Proven experience and proficiency in Microsoft Office including ACCESS
4 G( K+ i5 o1 G/ u% {" Z•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
9 l4 P& q6 V; ?" ~0 d/ f•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
4 |; ]" @& w# u$ xEmail: recruitment@ywcaofedmonton.org
/ _1 v3 o! D. D' w+ |3 _Fax: 780-425-7467
3 X: s1 w$ O. U# }' tApplication deadline: October 22, 2010