Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

2 N$ M) _- r2 TThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
7 I/ H. V8 R$ n5 q( f2 d' Q/ ^
Job Responsibilities:
# K3 v0 x6 g7 U0 ~% D, M
# C* {# b& ~: o/ {5 b) v( K  JReception:
% l& W1 [. X4 N•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
5 [4 e4 s- m7 `# ^# U•        Schedule client appointments and counsellor workloads
+ a6 ]" q9 Z0 n% m, y3 B/ r•        File and organize paperwork and files related to client visits
+ `# I) N2 F3 X8 X. v: h) e# }, }•        Input and manage high volume of data
•        Update and maintain databases
3 `! D  N4 j! q! |  S/ s  W* j" s•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
* f3 c' G) Y$ \" u•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
" A( Y' ]) H: K% I! C# a& S•        Ability to handle inquiries about programs and services to other community agencies and to clients
+ `, E3 `, {' G
Qualifications:
) w: d+ N/ A. N: E+ Y; Z
' b$ l$ j, a- T; l( N4 y8 ^•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
7 J7 `1 n* Z1 f9 J7 x; L0 j# V* M•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
* d  f3 i: I. j! M, I5 a. ]Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010