Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

, C: S. w$ A2 ^4 O8 b5 {  m" |This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

. f9 M0 q7 e/ Y5 K/ }Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
3 Z5 M' R4 o$ A; X8 z& y  o- z
Administration:
( d1 Q5 N0 V, a- a4 A" J•        Schedule client appointments and counsellor workloads
( C! H+ t( Y8 ]# y! H% _•        File and organize paperwork and files related to client visits
" H2 I- `8 v! R4 M  Z& n•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
" C9 H, v; p/ Q. f& q/ t" ?  b3 x•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
% n2 a$ E( k1 T4 Q  B•        Ability to handle inquiries about programs and services to other community agencies and to clients
% B9 a: T. y4 m% k& D7 C  v
' F; O  M! V7 d7 O" q' j2 E  l# F: tQualifications:
9 Q2 V0 U5 ^6 d9 S
•        Minimum two years experience in areas related to office reception and office procedure
  g; n9 a; |2 V/ m•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
7 ^* p4 d, u2 d. a/ B- D& ]•        Detail orientated and ensure accuracy in work
+ Q* e, n+ Z7 [, e•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
3 U' |1 M- c. c0 _•        Knowledge of HOMES database an asset

How to apply:
) ^1 [8 T  V# pPlease submit all resumes to the Recruitment Coordinator:
6 j: s, W8 f. S# u5 ?! eEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
6 D) _; F0 B- U: m3 d5 @) GApplication deadline: October 22, 2010