ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity
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Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
Hours of Work: Part-time: 21 hours per week
Closing Date: October 5, 2010

- O& c% S! O; s" U- {' }5 @6 aJob Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
5 _! @7 H# C8 }2 \! F4 [0 r-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
- L8 Y( I8 `5 Q' y% U4 z4 [-Reports to the program manager and provides clerical support to all members of the ISP team
-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
1 u& e7 t3 }# T9 _, ^# g% _-Train and supervise volunteers at front counter or reception

! X5 V& b' Y/ `Qualifications:
5 {, j- ?. C% l-High school diploma or above, two years or more related work experience
2 j( S' W( q# o-Exceptional customer service skills, ability to handle multi-task requirement
7 p" K0 I' i/ r3 f5 T-Works well under pressure, ability to work well independently as well as in a team
-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
* X( M  K: R9 ^-Requires police security check at the expense of employee and child welfare check
7 A" S/ ^# ?$ u* ^7 I$ m, j3 W' t
Detailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
+ s" \+ r) U- f" ]3 oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.