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Customer Help Representative - Edmonton – ADV1474
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About TELUS- J7 _5 o4 P( i* ^) O+ h
7 p8 z6 Q/ i8 n6 i5 k7 ]+ f/ U: {TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ( `0 o& F4 U9 j
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Key Responsibilities:
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$ }) L1 Q+ O# [We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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. v' m) I; b4 ]/ u: w In this position, you will: : B6 ~% P$ i2 V: Y' S! o7 k( [, r
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Provide service to TELUS customers.4 Y2 V* M2 l3 _ d# C7 t
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
0 k/ J# }( i2 I1 lHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner3 u0 D4 u+ n* D% j, N! L
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" b" J7 a' s7 X$ ~- U% Y4 _: G/ V; d5 G" R In return:% K3 H0 G3 s9 Q) Q, u0 c
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.7 E" b' ?/ k5 C! |
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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V8 `. y: L, x& lQualifications
- N) J5 k' P% k" p6 E, }# pRequired Knowledge:
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Technical knowledge of data/IP products and services.
3 f8 B- e/ h# j* W/ _1 y& aTechnical knowledge of voice products and services is an asset.% z# z! @9 K3 N: w" T
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
- p- ^ q- I8 t- p v& O2 U8 ]Familiarity with trouble reporting systems is an asset.# w6 M$ S% {, I7 i% N V6 i% c
Successful experience in a customer service environment.. X- ~. B; }1 d6 B( w" d
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.4 w6 P% ^* T$ f; R1 g) r
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. [; |4 b- S) @" @. s3 CRequired Skills and Abilities:8 t' b [% L2 l+ \& h* R
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Must have exceptional interpersonal, oral, and written communication skills.
$ _' h" \" V! d- q5 {$ qStrong problem-solving and trouble-shooting skills.
6 ]- k: x: ~. U. v6 _Ability to work independently with minimal supervision.9 @" W8 V" @% ?1 V2 c2 M2 i
Must maintain a high degree of accuracy and attention to detail.2 f( V" i1 T5 V( I
Ability to effectively compile and analyze data and make sound recommendations.4 C1 L f; _/ Z3 S1 S7 C
An aptitude for recognizing and creating sales leads is an asset.% h% l+ m% I6 l: A
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! G! S6 E. B0 ]5 h9 D( z Additional Requirements:
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5 e- G4 O/ Y3 K" k, U2 _" O3 z% T/ jReliability and regular attendance is essential.
" O, l7 [- K/ `; K4 D' CMust be able to work in a measured and monitored environment.
4 P6 W$ k+ ~+ _; D* D( D, h+ QAbility to work efficiently in an environment with limited ability to move about.
6 B- u/ q9 K5 m/ b$ X7 {8 iMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).5 p+ y" W1 @6 q3 e+ ~
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.& Z$ ]4 G6 J6 U: u, t
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6 |# r+ k: V' F: i9 l9 b" x TELUS Values in Action" e# O- C5 ~/ T- M$ Z: q" D
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8 k7 E X& z/ O+ v7 s; w) JTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;" R8 O+ t, q. x$ p
9 q% N4 D( z7 _/ EWe embrace change and initiate opportunity/ w8 s( R2 \8 R# S: t* ]9 T" h
We have a passion for growth
+ k8 n& W! P C* JWe believe in spirited teamwork, y* B! ~5 `7 F9 q$ f/ c5 ^8 A
We have the courage to innovate0 j) C, |7 i4 l9 y5 V3 C
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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