 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474
+ V" e9 u& t4 r( l& f' z+ g 9 X5 P5 O {7 x- }$ @9 }
About TELUS! x' C! I, O9 Q7 m3 H2 D) B+ A s
" M( l6 I( a- S# _% n0 uTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
, U! z; f( f0 R0 M+ z# I, s+ `: [
3 n) E+ R, m1 G9 x
4 ^- V z, s/ y" b
; t( O, l/ {% Y7 I! sKey Responsibilities:& m6 v3 |1 n# j3 @& S( e. I" @
& Y8 d- Z" G2 ?3 m, S
" N$ _3 l) U( w) k! Y2 j9 X' N1 y+ C0 X4 C1 D2 j
We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
r5 d& T* s' I2 l# r
( t7 ]6 |" G0 ^3 Z7 t! g* G & N' W, y5 G0 ^: a5 ?# R. ` d1 q
p8 F8 F# l* v a e- P7 k
You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. v; w) E3 m/ H8 `2 L Q
0 I3 I7 N H: \3 L; C" q8 \
! i7 q- ?5 Y9 Q2 N/ B
: t2 M; [) O2 ^" D( o& X In this position, you will: / {' q6 k+ \/ @" w4 M1 {6 c
5 y' i2 w; U9 m9 p$ h# |6 U6 S* gProvide service to TELUS customers.
" b9 m4 ?" T* }) \( _Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
' F3 ?, a: T/ K, b5 NHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
0 f) d! _0 ]0 C; a { ! v* V# w1 n, j+ A6 D
) }- [+ d/ k6 e( A9 x, s! c
In return:
, G: o! w: y; R5 l
& K: h/ C" c" e! W( S, L, X( |$ m
; e& F8 t! U( P( o, v5 r/ X i0 t" W% A6 @ n, V! l5 Y" p6 t
You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
/ v0 i# |. Y, p! ^, p+ c1 j' v" T: f
9 e" Y; z* h1 M. X1 C3 }$ W
* N! q% y' L& B: W0 Q+ z( ?
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
0 S) s( M* p" t. ?1 t- ]4 d+ t1 ^! o
- F* {) X( `5 z: m# `: O
" ~5 ?$ o5 j# R1 b
, u# K& ] y" |- R8 l9 MQualifications $ u4 S/ P; _# a9 L
Required Knowledge:8 V( X% x4 V0 o+ I8 h) V
+ i) h8 [7 p g1 @- d1 YTechnical knowledge of data/IP products and services.7 {9 U4 k) s# z9 x- Z8 [
Technical knowledge of voice products and services is an asset." ?, K$ `3 \8 s# D
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.( T8 G& J- L6 X g7 s2 I
Familiarity with trouble reporting systems is an asset.7 j4 ?# a) m5 t) I% ]4 i
Successful experience in a customer service environment.8 L1 ^! i/ P) w% A, F; M
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.) w O6 k/ V% `3 P9 y4 C, i
$ G# G# q a: \, V+ X6 r
2 D) q, s' t* ?# h
C) g2 y) h& k% k! Y4 }2 _: _* k, Z) D$ [, X
Required Skills and Abilities:5 n; M. T: P7 r0 I. u6 j. r
4 j, n* f; ^, b% N( y; `Must have exceptional interpersonal, oral, and written communication skills.' N# _+ |6 y! z( {* r
Strong problem-solving and trouble-shooting skills.
( ?. W- J- f6 a8 Z- GAbility to work independently with minimal supervision.' T& j) E s4 C% g8 V! h
Must maintain a high degree of accuracy and attention to detail.
# p! C5 v5 `$ H# _5 nAbility to effectively compile and analyze data and make sound recommendations.# K& z- u, ^7 u; S
An aptitude for recognizing and creating sales leads is an asset.
1 B# ]8 P; p" B: l& y6 P# B, f
4 F* Y( W/ U" u5 X
( t ^ Y3 K$ a, U6 z* w6 o$ _ Additional Requirements: ) Z$ I: v5 J) X; S" h8 _* q
) X9 z' P' v7 @9 i8 E# t8 u O
Reliability and regular attendance is essential.. {1 H* p% [4 g3 K8 R$ H" U0 O; L
Must be able to work in a measured and monitored environment.
% d# u: P$ G# K: ^ m: LAbility to work efficiently in an environment with limited ability to move about.* k6 V! h1 R/ m" p6 u
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).4 y/ L, p1 f5 k& M2 }3 k8 M
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
0 n$ z+ p: T1 Y* [# O! ~ 7 e& y# c6 f* i: s5 m8 j$ a4 F
' D Y8 [; _% m; O2 {3 }, ~ TELUS Values in Action
: l) v( p( M/ Z- E! o* k/ ?
( n, F, g% f8 Z! W+ r& A6 @5 N& x
# v0 [; q; o9 R2 I" v& R$ m) @' P; U% {0 r8 e
TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;# @- X; _" c2 e% x) [
" r+ ~5 o6 P7 y& ~
We embrace change and initiate opportunity
z! c- |% {- D) @1 RWe have a passion for growth
' h$ N! c1 U) [! F; iWe believe in spirited teamwork6 E& k3 y) u4 G2 J
We have the courage to innovate
' ^7 t, [& h c; @- A% O ' P$ m2 n0 I m' ~# y
. T- `/ @! A/ `0 K
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主