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Customer Help Representative - Edmonton – ADV1474
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About TELUS9 V' _; ^5 _3 Q2 f
/ X0 B# }) z9 l2 P. vTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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8 m" D6 @7 m% T" v3 E& P* A: W* v$ QKey Responsibilities:8 I0 f7 r( X z' t9 Y
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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, p" q/ R/ b) |" s2 PYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. " \1 H) a7 t% U% M. ^5 z
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In this position, you will: ' L0 m5 x0 ~/ a9 m
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Provide service to TELUS customers.
. ]- J: D [& ^2 n" h5 DIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery5 b* p$ _0 O) p9 w+ i; l/ G( x- P
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:6 C- x/ s' v2 `
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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% V; ?+ ?6 d; `/ G+ QYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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8 S; v/ b2 _; Z+ L, rQualifications 0 w! c; u( H9 ] w6 x0 u
Required Knowledge:
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+ u6 P; i5 A0 t6 qTechnical knowledge of data/IP products and services., y( G3 ^7 z0 D9 ]( E8 S/ t3 I5 g
Technical knowledge of voice products and services is an asset.
8 I4 D& r5 B- Y9 N' ~Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
4 [) u0 t( R1 \" f, \1 @: `! ^Familiarity with trouble reporting systems is an asset.
- \5 X2 h( N1 ]4 MSuccessful experience in a customer service environment.. S( R7 t3 ~' Q+ X9 S5 i4 B* u2 f
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.1 B2 o6 y0 D$ G) F' v3 b
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Required Skills and Abilities:( G0 A6 p" z+ s" R# c; L) P( a
% c, u2 T7 u; ^7 yMust have exceptional interpersonal, oral, and written communication skills.1 F/ Y/ |0 g5 X* S: e
Strong problem-solving and trouble-shooting skills.& u# o% R8 p% x9 [8 K
Ability to work independently with minimal supervision.7 t6 @! X! g$ P* r$ x7 z4 k; i
Must maintain a high degree of accuracy and attention to detail.
" I% _+ [1 @- GAbility to effectively compile and analyze data and make sound recommendations.2 d0 Y- |0 b; Y) H( H
An aptitude for recognizing and creating sales leads is an asset.. \# U- d+ ?; Q! |
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6 O# x# }, d9 d R# V Additional Requirements: % D9 d& H( S4 e# {' M Q# R6 Q: i, N
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Reliability and regular attendance is essential.
& I. C9 p3 l/ N; UMust be able to work in a measured and monitored environment.
' O1 l) {# @, f% \3 SAbility to work efficiently in an environment with limited ability to move about.
/ t n. N f3 h/ X) t4 x( qMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays). q g, s1 T! B
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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& x3 B: |) L3 t$ B% B, G2 i TELUS Values in Action R" U8 @& Y. D9 g1 j
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' @, |- Q/ j- R1 l& Q" |6 z oTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity6 i: k" r2 ~! s7 m! a# J$ N, G
We have a passion for growth7 S! G$ @3 a; f8 \* _
We believe in spirited teamwork' i% U. a% k. R7 m6 c0 U7 O4 y
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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