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Customer Help Representative - Edmonton – ADV1474
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About TELUS6 o# `6 G4 x% O5 n' [5 K/ h
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 8 h$ m/ B/ k& ?' u7 t7 p
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Key Responsibilities:+ r0 W+ V( j6 B u! G: r
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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" k9 p. s; V" W, J& C7 X* U In this position, you will:
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Provide service to TELUS customers.
7 L2 x3 l3 b/ Q& M7 @' pIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery6 E0 `3 O& X$ e
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner2 G& A4 U' A- z, r( b
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In return:
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; w! r. _% e' i$ JYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.! J" f6 S/ @& E, P
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Qualifications : N. r0 E4 |! N4 m
Required Knowledge:
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- Y1 v+ z/ A5 ^$ a, v1 y9 `( i; A$ @Technical knowledge of data/IP products and services.
8 ^$ W: t; w0 X2 k0 ]Technical knowledge of voice products and services is an asset.
7 t) _' k/ C3 s' ~Technical knowledge of the Internet, Internet technologies, and technological/industry trends. D6 P$ [( j& m+ B, ?, Z B
Familiarity with trouble reporting systems is an asset.
B0 y; g+ _/ { gSuccessful experience in a customer service environment.
) W T- ]6 V5 c- G4 n0 s" bWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.$ V$ N9 g6 x2 s! n
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1 T% m* K! x# s& xRequired Skills and Abilities:
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# i. H V. B S+ KMust have exceptional interpersonal, oral, and written communication skills.
8 u5 [2 B) n# E! X, Y0 qStrong problem-solving and trouble-shooting skills.! i9 O/ L7 [& y3 B" x, p
Ability to work independently with minimal supervision.+ w! i* h$ n4 r
Must maintain a high degree of accuracy and attention to detail.. t6 ~/ [# M0 u# n: T; { i3 r7 q
Ability to effectively compile and analyze data and make sound recommendations.
+ B; I/ x0 ^2 [0 R1 C: O9 B3 M' MAn aptitude for recognizing and creating sales leads is an asset.4 B( j9 S" V6 a9 L$ x" t" [
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Additional Requirements:
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Reliability and regular attendance is essential.1 c7 w$ A; i" M6 O+ Z2 R) A
Must be able to work in a measured and monitored environment.
3 ` }9 |9 o0 p# R9 @' t5 PAbility to work efficiently in an environment with limited ability to move about.
8 Z9 t. p; a8 [, E2 m" E0 _Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).2 r; _, Q; k5 a& R1 N' j( O
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.( a' y M! E* i- X2 u$ _
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TELUS Values in Action
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" W0 a: b2 d# T! S( ]2 i% t5 \TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;5 b) E$ \" o; k1 t8 R
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We embrace change and initiate opportunity7 R: q, m6 |1 S! _
We have a passion for growth
: E4 X: y! y! v0 E9 W# J$ gWe believe in spirited teamwork7 M y1 g+ h5 [0 ?; i' i: U
We have the courage to innovate
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O6 w4 [* @8 w% s" s0 r0 aAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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