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Telus Job opportunity

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发表于 2005-11-30 20:19 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Customer Help Representative - Edmonton – ADV1474
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About TELUS! x' C! I, O9 Q7 m3 H2 D) B+ A  s

" M( l6 I( a- S# _% n0 uTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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; t( O, l/ {% Y7 I! sKey Responsibilities:& m6 v3 |1 n# j3 @& S( e. I" @
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.    v; w) E3 m/ H8 `2 L  Q
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: t2 M; [) O2 ^" D( o& X In this position, you will: / {' q6 k+ \/ @" w4 M1 {6 c

5 y' i2 w; U9 m9 p$ h# |6 U6 S* gProvide service to TELUS customers.
" b9 m4 ?" T* }) \( _Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
' F3 ?, a: T/ K, b5 NHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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, u# K& ]  y" |- R8 l9 MQualifications  $ u4 S/ P; _# a9 L
Required Knowledge:8 V( X% x4 V0 o+ I8 h) V

+ i) h8 [7 p  g1 @- d1 YTechnical knowledge of data/IP products and services.7 {9 U4 k) s# z9 x- Z8 [
Technical knowledge of voice products and services is an asset." ?, K$ `3 \8 s# D
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.( T8 G& J- L6 X  g7 s2 I
Familiarity with trouble reporting systems is an asset.7 j4 ?# a) m5 t) I% ]4 i
Successful experience in a customer service environment.8 L1 ^! i/ P) w% A, F; M
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.) w  O6 k/ V% `3 P9 y4 C, i
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Required Skills and Abilities:5 n; M. T: P7 r0 I. u6 j. r

4 j, n* f; ^, b% N( y; `Must have exceptional interpersonal, oral, and written communication skills.' N# _+ |6 y! z( {* r
Strong problem-solving and trouble-shooting skills.
( ?. W- J- f6 a8 Z- GAbility to work independently with minimal supervision.' T& j) E  s4 C% g8 V! h
Must maintain a high degree of accuracy and attention to detail.
# p! C5 v5 `$ H# _5 nAbility to effectively compile and analyze data and make sound recommendations.# K& z- u, ^7 u; S
An aptitude for recognizing and creating sales leads is an asset.
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( t  ^  Y3 K$ a, U6 z* w6 o$ _ Additional Requirements: ) Z$ I: v5 J) X; S" h8 _* q
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Reliability and regular attendance is essential.. {1 H* p% [4 g3 K8 R$ H" U0 O; L
Must be able to work in a measured and monitored environment.
% d# u: P$ G# K: ^  m: LAbility to work efficiently in an environment with limited ability to move about.* k6 V! h1 R/ m" p6 u
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).4 y/ L, p1 f5 k& M2 }3 k8 M
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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' D  Y8 [; _% m; O2 {3 }, ~ TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;# @- X; _" c2 e% x) [
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We embrace change and initiate opportunity
  z! c- |% {- D) @1 RWe have a passion for growth
' h$ N! c1 U) [! F; iWe believe in spirited teamwork6 E& k3 y) u4 G2 J
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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发表于 2005-11-30 21:00 | 显示全部楼层
据说还有个要求:员工要经过正在罢工的人群,才能进入大楼。不知道情况有改善了没有?
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 楼主| 发表于 2005-11-30 23:28 | 显示全部楼层
Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
6 N! X' a/ u; h8 @6 p" g据说还有个要求:员工要经过正在罢工的人群,才能进入大楼。不知道情况有改善了没有?

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现在罢工已经结束了,这周已经陆续恢复工作了,所以也就没有这个问题了
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