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Customer Help Representative - Edmonton – ADV1474
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About TELUS0 [/ b0 K v/ U1 p% [
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ) Z! t% k: Z5 L5 m% e1 `
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4 Q. a6 N' h$ X* o8 a8 P! K+ @Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.# R. q9 A3 S. I( v5 D: D
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. / z7 W! r( k, j8 {: h
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/ ]# q# y! Q r' K In this position, you will: % E' p7 c6 _% I8 G+ d# V
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Provide service to TELUS customers.' h N7 a# X h9 |
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery# M* j" Y2 Z! L8 m
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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; }9 j0 N# h* z; X% |! M In return:! ~& j$ T% L% [. Q
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& }4 ~! w" u9 ]: r9 n, R. a, P6 `+ q3 LYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.5 p/ }* U; v% \( z9 o5 l% s
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5 d8 `' U; X- ?! PYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
& \3 q0 h2 l' O& D: X( x* S3 ^$ d }Required Knowledge:2 M) }7 y( J6 N G- b9 Q6 ?, g
: ]( Q- m. ^1 F0 S9 R& LTechnical knowledge of data/IP products and services." r4 P3 B- L* S* J4 z4 p
Technical knowledge of voice products and services is an asset.; n! o$ w1 j6 t! n5 u% a( v5 @
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.% [4 T" \7 V; x
Familiarity with trouble reporting systems is an asset.+ X- u0 s' w* J7 Y1 D3 V$ J
Successful experience in a customer service environment.
; Z6 y+ S% }8 n$ V; q1 \1 h. JWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.1 z3 K# v n- D/ i5 e& I+ H
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$ [9 M: t" F# U; q2 SRequired Skills and Abilities:4 f$ x% _3 s& f0 a1 m
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Must have exceptional interpersonal, oral, and written communication skills.
7 H. ^5 _$ w! R6 Z1 b/ rStrong problem-solving and trouble-shooting skills.
7 [! p2 k' f. _. B% L: W4 L$ GAbility to work independently with minimal supervision.
3 \ S$ w" \. O# U z5 ZMust maintain a high degree of accuracy and attention to detail.
5 q4 e) j; I( i" ?9 RAbility to effectively compile and analyze data and make sound recommendations." N2 I* `) A! n6 N
An aptitude for recognizing and creating sales leads is an asset.2 E, j9 r' e; e& p9 l4 c
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Additional Requirements: 8 G7 ?% @3 G7 J+ S" E# u
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Reliability and regular attendance is essential.
( H9 Z# R: ?$ F/ ]6 _0 AMust be able to work in a measured and monitored environment.
( @ v# B. x# Y) H, f7 [Ability to work efficiently in an environment with limited ability to move about.. z! c3 i8 `9 K1 j+ v# r
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
3 I) z! a# O _+ `) p# nThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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3 w T/ Z! |( A/ Z* r U( ~& A TELUS Values in Action
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x! J. {* I# y. _9 X$ \" P; bTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;$ c3 l) M/ w a" J8 C
. y$ p9 T6 z9 u0 V4 F8 I1 oWe embrace change and initiate opportunity
0 P- o& R6 |3 V! @2 xWe have a passion for growth
4 U0 n* j, M& h/ p9 j: g QWe believe in spirited teamwork1 B5 b; ^- D! q) [
We have the courage to innovate6 B! G. |6 N. W$ W. Q2 V, o- E
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: z+ l* w; J% SAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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