Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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% O  R$ N0 c. j( xAbout TELUS

# R3 W! D; [. n" L' ~. _6 m* ZTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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: S$ N2 H( t0 cKey Responsibilities:
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# j) R6 v* G: G' x$ j/ M, BWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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8 |5 r9 k8 @+ M& f" [- R In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
& G* W1 w4 T8 UHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
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9 H+ z1 C" H2 Q) r% f1 UYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
/ X$ \  @5 w% T* ATechnical knowledge of voice products and services is an asset.
. d6 Z; b. A  B& P6 N) N4 nTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
# C8 L4 O9 r# B3 y6 lWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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, ~$ a. e% P+ |0 @9 V3 N! @; LRequired Skills and Abilities:
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2 t8 I' k, i- V! X2 c7 x2 U7 A: UMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
1 z) z, C; s5 Z8 r$ N) V  ^Ability to effectively compile and analyze data and make sound recommendations.
  Q/ }! n; e' M; s: WAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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Reliability and regular attendance is essential.
* W; L8 A9 w6 _0 |Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
6 y, z; i& R2 g4 FMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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3 W' r7 K1 z; p- h6 pTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

# G7 j1 a# y2 L& T& a9 i4 |( S' ~We embrace change and initiate opportunity
: o, O* m  A: ^/ I2 X+ w4 g/ k' lWe have a passion for growth
We believe in spirited teamwork
' N: \" u& O' eWe have the courage to innovate
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% Y* \: v6 d% y' q1 n# k. o& m, TAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了