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Desktop Support Team Leader
1 i; d5 c; v7 `/ p3 OSystems Analyst III
0 v7 C4 Y4 A, o/ ZJob Requisition Number: 90440
( k' }  i6 b2 k9 l1 Temporary Position (Approximately 11 Months)
CSU Local 52
2 E+ |# }/ d- q8 t0 MCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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5 z7 j! I  U% jFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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! r( E9 t# D0 u5 ]! s5 s. X+ N, ^· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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- _) T6 r* M4 A- t* f- Q· Working with other operational areas in maintaining an ever evolving desktop support model.

1 ~" _% V9 v* m7 H· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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! ]+ A. u3 b$ L. d4 i; [. h  j· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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3 M, _; M6 v/ y0 _% Y· Establishing standards, procedures and documentation for the Desktop Support area.
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  Q) k6 p; H; R; g· Maintaining a strong team atmosphere, while ensuring proper communication exists.



) Q, u1 q: d, N2 G! g$ tJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

; x2 }7 g+ s9 `; l5 D· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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8 ^  c( e6 n) i$ S4 L· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

. D) V$ [8 {+ F! ^0 J# V) h+ k7 U8 L· Strong analytical, problem solving and project management skills.
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9 J5 G+ L2 S- i2 R+ t1 M· Strong customer focused approach to delivery of service is essential.
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9 z( D+ L. u4 z! B$ Q6 Z· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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9 j- f5 F3 G! z( XSALARY RANGE:

( u/ a, C' }/ T' C2 w21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

" [8 ~0 O  s' u# o. u: z3 kCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

" w! H1 D) E$ K% h: xThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


! Z2 P  Z. t  |! }3 V/ O" W5 o& lApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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