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Desktop Support Team Leader
" _3 `2 Y5 E% I) _7 [Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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* ]0 e9 s$ x; ]+ w1 S3 |+ nCorporate Services - Customer Support
" w  S; |/ e' a. T& CWork Location: 12th Floor Century Place
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

( `' }+ H2 s" E' |· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

0 H. T" n; S( B7 S) t, m; ~· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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! w% Q" Q  [8 Q! U0 \' w· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



- \) [/ Z" o5 _8 q" g8 sJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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/ Z# k3 J+ g6 j2 l) k· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

# |0 `5 ]2 o* ?( |· Strong analytical, problem solving and project management skills.

3 A  z# V7 ^: {3 o, q, U· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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7 ]" J, V: a9 u* \8 ^* _" m/ K* `21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

8 Q% Z2 V2 }8 |& W8 P0 ]4 @! c0 u5 qCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

$ E6 ~; E" ^4 }0 D4 oThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
$ X2 k2 U! p" G- f, n  g1 \Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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