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Desktop Support Team Leader
0 w) r% L2 u* xSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
7 z) m7 ^$ m1 l& h' r, A, S" a( jCorporate Services - Customer Support
Work Location: 12th Floor Century Place



- a3 ~9 a; _" g8 a3 {- U. \7 T( }FUNCTIONS:
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0 M* h' _) p0 K6 x* c' dThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

8 A3 ?1 [( c- X  _1 P· Working with other operational areas in maintaining an ever evolving desktop support model.

* U. q$ O" \6 j! P7 a· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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, S9 w1 A! i) o+ x) @" l( [$ @' L" Q· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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, Z8 ~( ~' g3 R. ~* U- f1 F9 l) SJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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. t% k1 F  N  }( ]6 [6 y+ X2 |· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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: b+ F( k. ^! ~HOURS OF WORK:
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0 l+ U  Y9 D- t8 X33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



* I2 P6 D( ~" Z) ASALARY RANGE:
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0 ~) R" r' W4 p21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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: v, r$ W& m) Q% f- X$ mGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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6 p/ s% y/ t6 G; S: c4 GThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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5 t8 ^1 I! ^6 YOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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