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Desktop Support Team Leader
) H! M: g+ L7 e6 e" bSystems Analyst III
Job Requisition Number: 90440
4 |) b% N! i) `: M+ y1 Temporary Position (Approximately 11 Months)
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1 P6 R3 ?! L0 H9 c* M" B9 GCorporate Services - Customer Support
4 B5 D% Y. L0 ~- V6 Y) ~$ TWork Location: 12th Floor Century Place


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  g6 ~' X# S' I2 {7 [4 CFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

8 _' c0 c! C- @( t) c: j6 @· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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$ a% E6 X. U0 u" W; O; ]· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

; P, D5 m4 h% S0 ?( _) g3 e· Researching, planning, producing and presenting technical recommendations by formal reports.

; |5 |2 U: R9 b3 ~6 W· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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2 J7 G0 q8 S$ U, r3 a' ZJOB REQUIREMENTS:
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) F  X) B( H8 h. v· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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% C3 b$ m  R: r7 `, }6 W; j· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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3 N9 I- e/ J8 |( H' n7 S8 T· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:

1 k. T# D( w7 _& O33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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3 X% r9 y7 K: d- A( d& U21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
4 E4 W# `  I' I# p6 B* x- ?Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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