Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
0 w* W6 [) v0 @1 [  S0 k9 vContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ z; C, r6 ^: I; ?2 bPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
: H# r6 w# ^1 V) U. E. G8 `6 O•        Identification and replication of software defects  
4 D- e& q. ^; r; v& u6 G) n•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
  N2 ]+ F& L9 v" k•        Documentation of technical procedures
•        Trouble shooting client network issues
5 U, _! C) U* X! S! h7 P•        Optimizing system configurations  
  B% r9 [- h' {; y0 j. y+ F•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
) v3 B; ]1 O6 `5 \. H* P•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
; f9 }- ~( ]/ y4 `7 m•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
& S3 r7 L( `% l- E; F' ~' J•        Technical writing skills
! r4 @1 H* k$ C4 ]•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
2 D# w* r% s& s( [( ?$ V$ S•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
+ y7 K) b7 T, M$ v•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
2 b( N7 d) ]8 J/ ?) Z6 cExperience and Education
3 ^0 w& Z2 e1 i! x$ Z! b( }3 T•        Technical degree or diploma
: c# K2 X: d* {+ C  ~•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.