Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
$ v8 ]1 S$ z  y* |+ w8 X/ d  v" jContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

' x* S6 h1 p# l3 i& l" M  VIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
0 k% R, M# f5 \# p5 iPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
6 u, D4 M8 h3 K* |( Y3 T•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ O! N/ A- ^1 P. m$ L+ @# ?•        Documentation of technical procedures
# o5 F7 b' y1 ]  {( p6 G•        Trouble shooting client network issues
' J  c# Z" a# `) y  h•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
- b+ c/ P: E  Z/ x+ E' e•        Responsible for maintenance of internal ticketing system
/ ]6 D) U# G; W0 K4 I! d/ `" o•        Involvement in the development and design of a trouble shooting tool for client.
+ X) k/ d4 K# G2 K•        Site services worldwide
•        System training
7 u' I0 R9 x! t- O3 L" }* g5 N•        Communicate and translate client requirements in Mandarin
) J1 n8 I5 g) G1 y" J' L5 Y" f•        Work evenings as required
  I, J9 p3 C6 N3 k- W6 n  F4 `Skills and Knowledge Required
•        Customer service skills
5 ]! t2 M& e; k) O7 W& m: m( |: r) O7 h•        Technical writing skills
: T7 x, Q& R6 t•        C++ development skills
1 s* T  H4 z- a$ n•        Software Trouble shooting skills, or the ability to recognize external issues.
% V* _' d: O# L5 B! o•        Network trouble shooting skills
•        Excellent interpersonal and team skills
% o6 d7 {- m: n: }  s: V5 |3 l•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" Q2 [0 \4 ?) v* }" ~•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
, a; {& M$ a8 Z% ?- ]+ FExperience and Education
•        Technical degree or diploma
5 A6 ~- \& n0 L* L•        2 years experience in a technical support role
- R* V. o( `( O) }) uMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.