Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
" y! O1 N3 ]. r0 [' qContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 I: Z  s$ C2 V: v5 n$ j' a- aPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
3 q8 i( A' P% @! h6 J) m•        Identification and replication of software defects  
8 h  A! ?- y1 H8 z3 j4 G6 o# r$ X•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
4 f: X5 ~( d$ C•        Trouble shooting client network issues
•        Optimizing system configurations  
' B9 N- s. h: q8 Z# u2 g8 k) {•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
+ h9 f* c9 s( J& e- P7 O2 N2 v•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 J  ]+ K9 b; O. D•        System training
  y* o6 E5 m; R% T, W•        Communicate and translate client requirements in Mandarin
2 N' Z7 C% r: n4 b: v•        Work evenings as required
Skills and Knowledge Required
6 z/ g1 y* o7 s, y; T  I" R$ V: g•        Customer service skills
* G8 M1 I' x5 Z( o! y* f+ }* q•        Technical writing skills
9 l! d4 i  d  ]/ K4 V! H! I; q2 }+ c•        C++ development skills
9 y+ t3 h1 L3 Z; }•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
, P* `. `+ Y5 S% _•        Comfort dealing with multiple and varied assignments
2 Z- h6 ^  {3 E•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! q- U- t$ r' F•        Ability to work independently
  g: J4 a# K8 O3 W" k- M•        Ability to communicate fluently in both English and Mandarin
" c  z/ p6 ]9 g' a# @2 b& ]Experience and Education
( i! d8 A' Z4 r" a" Y! B6 B•        Technical degree or diploma
•        2 years experience in a technical support role
4 C0 a- L' X3 E8 M" j2 a8 U3 Z' AMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.