Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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0 i' Q; H* J( H3 T" pIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
( e) h! w; }/ h! m  ]5 K# B# h•        Identification and replication of software defects  
1 i9 m! p. {2 k4 h, o/ E6 B  |•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
- l: _0 k4 w8 N/ O' p4 I. i•        Documentation of technical procedures
•        Trouble shooting client network issues
5 C4 ~4 T$ @. P+ D0 h' `$ I! g•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 |% {# k' c( [6 c! x: b$ \' x•        Site services worldwide
•        System training
2 @4 w. ]' A  l: A" m& M•        Communicate and translate client requirements in Mandarin
# Z  b6 g. v2 g! m* F( D' u. U•        Work evenings as required
  Y, ]  Y5 U! ^  @' M3 L4 VSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
! M% J$ |" s, i* L- w•        C++ development skills
4 R% l9 ]6 l" M6 ^•        Software Trouble shooting skills, or the ability to recognize external issues.
/ v4 ^1 k/ s' q  ?' U•        Network trouble shooting skills
•        Excellent interpersonal and team skills
; x1 P" j6 L% ]! |! T; |( x: h( y•        Comfort dealing with multiple and varied assignments
6 M! W8 F9 j) B# U. `4 F1 s•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.