埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 1560|回复: 0

[招聘信息] Matrikon Inc.招收中、英双语技术服务顾问一名

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2010-3-3 14:22 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Technical Support Representative( l. B6 m: e/ O2 G7 u' `# i0 I
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
4 Y9 M4 c2 _; N  N! a- z2 s. W7 W
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ R* q8 _2 p+ ^' l0 Y9 WPosition Responsibilities:
) r) J2 i( O) `- ~* r" R5 q•        Installation, configuration and trouble shooting of software for process control0 H( D2 Q5 ?# n4 j! f# {8 Z
•        Identification and replication of software defects  + A7 K0 @, M' p4 v; D+ r
•        Phone and e-mail support for internal and external clients  
0 d* a" g) z  w' P1 e) a3 ~2 q# R7 H•        Managing customer expectations - H: N3 r  \0 {4 f" I9 r
•        Documentation of technical procedures 7 @% v0 n7 V1 N! \$ ~  o
•        Trouble shooting client network issues
  T* S. e, U& h; }- K6 P/ p& G•        Optimizing system configurations  # Y& g: k- r3 A+ n
•        Low key software development tasks (not a requirement) ; Z4 o+ K! O% s9 ^  r
•        Responsible for maintenance of internal ticketing system * L- \9 [3 r: p, q! b( N
•        Involvement in the development and design of a trouble shooting tool for client. ) U* G8 E% b. n) v
•        Site services worldwide 3 r2 R% X% V/ h% q; F" k; R
•        System training : _  l) t- Q! h% I$ G
•        Communicate and translate client requirements in Mandarin
1 n8 ^1 ^8 @, Y. t•        Work evenings as required
: \9 b5 G. E, h$ |  g8 X1 P) w- CSkills and Knowledge Required
7 }. o2 ]3 `+ x% z. i  ?•        Customer service skills : m8 ^( P* A% _$ m* R. Q) @7 ]
•        Technical writing skills - `) C' k  e! w. y- h% m! Y5 Y
•        C++ development skills / o  a  o2 m2 Q' z' H$ B7 V! g% q
•        Software Trouble shooting skills, or the ability to recognize external issues.: P$ W( p) J5 u, i# U8 b- K* e
•        Network trouble shooting skills
0 b& ]/ v$ Q% b9 M/ Z•        Excellent interpersonal and team skills
7 U. a5 T. X# J7 @* a•        Comfort dealing with multiple and varied assignments ) H  N" M4 a0 J# v
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement) : n) f) h, B! z/ z
•        Ability to work independently
9 u" O6 H/ r- V) a! w5 D& u- w•        Ability to communicate fluently in both English and Mandarin
- c: X% u+ J/ Y  sExperience and Education' H/ L2 ]/ k1 d6 G+ m- a# a" N
•        Technical degree or diploma
7 ~, _9 a3 p) @* V7 @' n•        2 years experience in a technical support role
+ Y; y0 l8 b8 v: l1 V4 mMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
大型搬家
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-6-24 20:27 , Processed in 0.072806 second(s), 12 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表