Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' c; `- {3 l: o3 t( s- q; q% xPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
" A; o8 k6 ^5 B2 M+ [, X+ O% W•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
0 X& x, |9 L. I3 g•        Documentation of technical procedures
+ A4 p- A! c: T4 l- _•        Trouble shooting client network issues
•        Optimizing system configurations  
% p; b" B* v9 T2 U/ c2 P! x•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
0 S$ N! c+ E2 [& m  r. O•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
3 L* P0 U. f; G* }$ C* q•        System training
" J/ p$ B0 o, O% }  W% \•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
- m5 _" _* o3 G•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
) M' R7 g' q  S/ u•        Excellent interpersonal and team skills
( f7 E. |0 [) _: K) X•        Comfort dealing with multiple and varied assignments
; P% O# q  S. o( f$ N•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
1 _9 S3 {; B6 q•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
$ l+ ?1 k) _/ a) t6 PExperience and Education
9 T& E! \9 {4 B# j! P•        Technical degree or diploma
•        2 years experience in a technical support role
, f- L. @9 D  T5 o% b# iMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.