Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
4 Y9 M4 c2 _; N
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ R* q8 _2 p+ ^' l0 Y9 WPosition Responsibilities:
) r) J2 i( O) `- ~* r" R5 q•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
0 d* a" g) z  w' P1 e) a3 ~2 q# R7 H•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
  T* S. e, U& h; }- K6 P/ p& G•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
1 n8 ^1 ^8 @, Y. t•        Work evenings as required
: \9 b5 G. E, h$ |  g8 X1 P) w- CSkills and Knowledge Required
7 }. o2 ]3 `+ x% z. i  ?•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
0 b& ]/ v$ Q% b9 M/ Z•        Excellent interpersonal and team skills
7 U. a5 T. X# J7 @* a•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
9 u" O6 H/ r- V) a! w5 D& u- w•        Ability to communicate fluently in both English and Mandarin
- c: X% u+ J/ Y  sExperience and Education
•        Technical degree or diploma
7 ~, _9 a3 p) @* V7 @' n•        2 years experience in a technical support role
+ Y; y0 l8 b8 v: l1 V4 mMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.