Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
/ A1 \: y( _+ P2 d* M1 t/ n/ c" l& \# rContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
! C; P, z5 a6 d8 ~, G$ l- ~•        Installation, configuration and trouble shooting of software for process control
2 q. X8 u' ^. A: U5 v0 b+ W( y•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
( y) R! Y! v! q2 b$ f3 a) ^•        Managing customer expectations
•        Documentation of technical procedures
" k" Z7 X$ y  r. n' c& E# T; B•        Trouble shooting client network issues
9 r: Z* D- g' R6 ]- @3 u: V•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
: n1 Y5 W0 M* p/ m4 y•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
* O6 l# Z" k: k& X. r2 }$ W•        Site services worldwide
- T1 \! g" f0 v- a' Z•        System training
  m2 ^9 `* b8 {1 m7 \' Z7 A8 q•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
1 `% ?4 u3 {& y4 h8 w5 ?•        Customer service skills
9 T: s" P* z: H  F•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
( T6 b& X3 k, N) j•        Excellent interpersonal and team skills
2 X& P# d2 J7 H  D  |6 H& U•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
. w: p4 Z  L& i/ S% C•        Ability to communicate fluently in both English and Mandarin
Experience and Education
( I5 R/ W1 w$ R4 i7 z•        Technical degree or diploma
•        2 years experience in a technical support role
3 j1 M  K2 K: d* Q$ G: U) fMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.