Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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' T7 S2 L* X6 a/ `. K  jTechnical Support Representative
) ~9 ^& I0 l: q- UContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
! ^2 g' N. t5 |* I# S$ s1 o5 hPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
% ^( v$ s5 [! W: {•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
, J  S# |, E& p; M% A' @; a•        Documentation of technical procedures
•        Trouble shooting client network issues
% ]) G  S4 I& V•        Optimizing system configurations  
* L% v3 X6 q8 p+ O1 K2 ?& a•        Low key software development tasks (not a requirement)
2 P: b5 ^9 w0 G  o: f6 S% l. R; k2 F$ o•        Responsible for maintenance of internal ticketing system
/ |- N" U2 g2 \, C* n•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
/ a" T- b! C6 p* x3 K•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" ~, j  z8 \9 U) \2 X) G0 K•        Ability to work independently
2 y$ D; X- Q$ a2 ~•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
9 j! J# T; x1 f+ ^+ h' v0 lMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.