Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ V/ _2 g( D! f5 E% gPosition Responsibilities:
8 v/ V/ f0 n0 {" E$ p: l: C( A•        Installation, configuration and trouble shooting of software for process control
: ?5 j$ f8 x! N7 P) Z2 t% l# ?6 y•        Identification and replication of software defects  
3 ?& N8 w% o" w3 ^2 ~0 g! a•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
6 g% J$ B6 k  T0 d8 M•        Trouble shooting client network issues
•        Optimizing system configurations  
- n% ^1 {; Y: h" B+ T•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
1 m6 ]( S- z; v5 [0 P; W% H•        Involvement in the development and design of a trouble shooting tool for client.
% K2 m/ ?1 @3 [7 w5 M* c3 N•        Site services worldwide
•        System training
% \: |* h/ x7 I, q•        Communicate and translate client requirements in Mandarin
$ N# S( z8 b2 i9 |9 _+ `& T$ m•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
$ s( e& \. i6 `•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
' s# Z3 }/ W8 ^•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 A# O8 u2 }6 R•        Ability to work independently
  E' I9 z, v5 t) q2 R  p•        Ability to communicate fluently in both English and Mandarin
Experience and Education
4 @2 f# x0 Z/ Z3 V$ N+ L•        Technical degree or diploma
' @/ m: R6 s* L5 [9 h! i5 \•        2 years experience in a technical support role
  ^. p/ r  ?# A; j7 X3 g2 [Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.