Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

( ^- f; @- {+ @3 g: sTechnical Support Representative
/ k& e. z0 u- F$ G# Z* o7 r) B5 RContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
3 \6 r3 u  o2 W7 r( H! jPosition Responsibilities:
- b/ \  C* I) [6 }5 b6 ^+ z8 W•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
! S( f6 Z3 i* {5 l$ c& l•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
* A8 B. Y3 z% U( ]•        Responsible for maintenance of internal ticketing system
1 n: c  {9 [6 r8 c0 I4 g•        Involvement in the development and design of a trouble shooting tool for client.
% q% R, M* t* H* E6 E* N6 x3 [4 U1 J•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
% M6 J! e0 R4 Q: c7 {0 Y* d•        Work evenings as required
Skills and Knowledge Required
' I  \  ]( h- v# J7 Y0 w•        Customer service skills
- o( t8 T0 z/ e•        Technical writing skills
•        C++ development skills
2 y6 @5 j6 ~) \7 x1 d; _•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
$ F& T! ], y, ]) V1 H5 M•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
1 d( E7 m4 t6 N7 s" h2 h2 w( [•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ c# s5 @: [8 |  M0 m•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
, U, {4 F" b! q0 c  N0 NExperience and Education
•        Technical degree or diploma
* _) Y8 U4 F+ i2 M•        2 years experience in a technical support role
0 X: ~8 A8 }% V+ VMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.