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本帖最后由 MTK 于 2010-3-3 14:20 编辑 , g3 y$ D; R) ~, b4 t2 d/ M
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Technical Support Representative: x# F) f' |% u& k' {
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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+ T- H; h) t% nIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.# ]$ Z) u8 x. ^7 w) q, k1 @5 h
Position Responsibilities:3 y, C0 W, H2 E( E7 y3 n
• Installation, configuration and trouble shooting of software for process control
2 D5 C& ^* d' _+ Z! N* X, Q( `• Identification and replication of software defects
6 d2 `( e2 A9 F4 y2 r• Phone and e-mail support for internal and external clients
' g7 g( I3 i6 O/ Z9 f• Managing customer expectations 1 l1 n: O6 h3 \- l5 U& ?$ y" x
• Documentation of technical procedures
& D: K& U' l' R' Y4 Q( f• Trouble shooting client network issues
0 O+ ]; N2 _# i, D7 A7 R+ k) u( d• Optimizing system configurations
T, P, T; u7 Y- ^• Low key software development tasks (not a requirement) Y s/ a$ m' r1 D$ [. e" `
• Responsible for maintenance of internal ticketing system ! g+ w% @/ W4 q8 |' R
• Involvement in the development and design of a trouble shooting tool for client. / V4 F, C; F- D
• Site services worldwide
1 z0 f: L1 n% ?/ r5 |# C• System training ; ]1 }. T3 b3 @
• Communicate and translate client requirements in Mandarin
5 w8 B5 E1 k/ g6 Y& S• Work evenings as required& b/ A& F" }4 u$ x4 _
Skills and Knowledge Required" o) E- s |* J) M/ ]; ]
• Customer service skills
2 ]; x1 h1 b, K! p1 Z9 F2 o: M. a• Technical writing skills ) d3 a% u- \: L& \, G
• C++ development skills
$ `: o# D. O) F" n• Software Trouble shooting skills, or the ability to recognize external issues.
9 l, ?5 S) ?9 m+ I$ V' u8 k$ X, X• Network trouble shooting skills
2 u2 {1 b7 V( Z0 A' `# i• Excellent interpersonal and team skills
9 w2 d4 L! x- N4 U, n5 M• Comfort dealing with multiple and varied assignments 3 p+ C! T5 S* d% n+ h+ R) Q; C
• General knowledge of databases and SQL (this would be preferred, but is not a requirement) * |2 Q* ]3 W# ~2 L
• Ability to work independently
7 j! z( z5 c& c! U• Ability to communicate fluently in both English and Mandarin3 ?" `3 b# X) E( Z/ Q2 l
Experience and Education
& F* o) o7 ^( {/ n/ U: T! y) x• Technical degree or diploma
, U- i$ U @! ?, _% q+ K, ~9 E• 2 years experience in a technical support role
" |1 ], ]9 ~: j$ x d) m( G4 }9 ^Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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