Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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+ T- H; h) t% nIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
2 D5 C& ^* d' _+ Z! N* X, Q( `•        Identification and replication of software defects  
6 d2 `( e2 A9 F4 y2 r•        Phone and e-mail support for internal and external clients  
' g7 g( I3 i6 O/ Z9 f•        Managing customer expectations
•        Documentation of technical procedures
& D: K& U' l' R' Y4 Q( f•        Trouble shooting client network issues
0 O+ ]; N2 _# i, D7 A7 R+ k) u( d•        Optimizing system configurations  
  T, P, T; u7 Y- ^•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
1 z0 f: L1 n% ?/ r5 |# C•        System training
•        Communicate and translate client requirements in Mandarin
5 w8 B5 E1 k/ g6 Y& S•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
2 ]; x1 h1 b, K! p1 Z9 F2 o: M. a•        Technical writing skills
•        C++ development skills
$ `: o# D. O) F" n•        Software Trouble shooting skills, or the ability to recognize external issues.
9 l, ?5 S) ?9 m+ I$ V' u8 k$ X, X•        Network trouble shooting skills
2 u2 {1 b7 V( Z0 A' `# i•        Excellent interpersonal and team skills
9 w2 d4 L! x- N4 U, n5 M•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
7 j! z( z5 c& c! U•        Ability to communicate fluently in both English and Mandarin
Experience and Education
& F* o) o7 ^( {/ n/ U: T! y) x•        Technical degree or diploma
, U- i$ U  @! ?, _% q+ K, ~9 E•        2 years experience in a technical support role
" |1 ], ]9 ~: j$ x  d) m( G4 }9 ^Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.