Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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! w2 l0 C- I) e8 S5 \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* x( V# [+ ?  q: j# p* vPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ u2 z5 x+ Q! g/ ~' j; w•        Documentation of technical procedures
0 q1 T3 h) z, x0 y4 R( H•        Trouble shooting client network issues
5 Z) ~# m3 [* y! i9 S4 n5 K•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
. E! ?- r# U& L2 q•        Responsible for maintenance of internal ticketing system
4 Z7 T6 I- u% P' q4 d•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
9 e' C) g5 Y3 [( w+ F( n' x3 R•        Customer service skills
•        Technical writing skills
$ }) O' e( q: ^* t1 r9 ~•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
9 N! |. {6 T. M/ [•        Excellent interpersonal and team skills
% [# c1 I9 J! h9 Y1 a9 A& [2 q6 a0 U•        Comfort dealing with multiple and varied assignments
2 r) h4 r  c3 k4 [9 w•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( X6 }, W* Q  G# W( z•        Ability to communicate fluently in both English and Mandarin
$ p7 O& t% Y8 n7 T0 I: O4 K3 qExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.