Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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4 e0 Q0 ?, H! ?* iTechnical Support Representative
+ T% o3 |4 U! yContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% Z6 H# ]4 `/ Y( F1 M2 G$ WPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
9 ?& q7 s0 X) M/ ^/ y•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
5 U! p  W- D8 T2 x•        Optimizing system configurations  
# y  k2 _) Z& I0 F1 }* @) w•        Low key software development tasks (not a requirement)
  {# x) G7 z- I! u•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
5 g. u: c6 e$ j4 {+ |- z•        Site services worldwide
•        System training
5 [# ?2 V- e1 g. Y•        Communicate and translate client requirements in Mandarin
  Q3 ?. m- H7 F# M•        Work evenings as required
8 M7 C, v! I+ }) qSkills and Knowledge Required
•        Customer service skills
) k# h% D% \1 v2 a, l9 p+ V6 H•        Technical writing skills
•        C++ development skills
4 j) N) K' M5 y$ N- L•        Software Trouble shooting skills, or the ability to recognize external issues.
- F* o# h# j4 X, q  A; H•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% Z4 u1 F. l/ s0 P7 r. K6 ?" v3 o•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
5 T: r/ U* i6 `: R" b# H& W( GExperience and Education
2 n+ a5 X5 b+ ?9 y4 }0 x4 D, e•        Technical degree or diploma
•        2 years experience in a technical support role
3 c) E, i: N8 [2 s3 u  T) LMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.