Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

5 P. ~* t, k/ X5 y8 i( eOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

, E9 g: p% \( I6 d+ O* FWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

" M$ `; U4 g/ v9 B1 jPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
4 o: O, s- S% T•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
" C1 c* Y# U4 \- z# z" [' _  ?•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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$ f: x5 I+ n, F2 Y! PQualifications

% ]7 l% B9 M" |1 g* |. ]# jEducation and Experience

& Y2 _1 s# k  w7 ~4 W5 j/ O5 ]•        Minimum 2 years of Customer service experience
6 U$ i* m$ @0 Y, r•        Administrative experience including reception, cash register, and scheduling
2 M' m2 u, ?3 r/ i. e" ~& V$ J•        College Certificate or Diploma in related field.

Skills
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7 U2 e* s6 g4 L, |' P  B        Strong work ethic
3 K6 T  A1 h! r6 h( N4 E" J% E        Professional, diplomatic and  self-starter
2 t" s9 A) X+ J& j9 m6 Z8 @' |/ @        Strong proficiency in MS Word, Excel, and Outlook
$ x  D: H* ]- ~9 i1 }$ u        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
; n+ M1 J9 T- ~* o" B9 H% Z        Strong organizational skills with multi-tasking abilities
, c- ], |3 l: a0 Y        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

: B8 {4 C: l; X) C5 g" ~$ T+ _' [Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
8 _: i  m9 s  qThe Business Link                               
100 - 10237 104 Street NW
& q7 A+ l% L, qEdmonton, Alberta
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- I* L$ u2 m3 L1 W+ c6 nE-mail: kevin.ramnarine@canadabusiness.ab.ca