Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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2 T4 D* T9 H% t/ Y- B2 Z0 _We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

0 _: q* N+ i* q: l! f•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
2 H7 N/ `# B, b$ j$ h•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
6 Y0 o4 u7 o' R•        Accurately processing sales and performing daily cash balance
  U$ A3 p/ \$ e$ t2 o- u2 t•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
% {) W/ \; F' y, h- Y8 \( ?* @•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
, a* a. x7 G% ~+ F) V% [  u•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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" N6 ]: z1 {# y# t  jEducation and Experience

6 c8 @5 p6 k0 S5 i•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

' {, F7 G; e+ D+ ~" z( r4 o        Strong work ethic
        Professional, diplomatic and  self-starter
) k5 T2 g, ?9 u% c3 i4 D        Strong proficiency in MS Word, Excel, and Outlook
3 O' V& p: c( F) l3 E  p5 x* f        Problem solving skills to define problems and recommend practical solutions
- _" m2 c& `0 i& P5 }- c, z        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
: t  T8 p' S/ A* \9 j        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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) q- n6 S% @! v( C6 z8 }- R0 {+ t8 \If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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/ S+ g9 l  a: o9 b# j$ V% CKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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% V7 R* y; o9 \2 o) |  O1 `E-mail: kevin.ramnarine@canadabusiness.ab.ca