Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

2 ]* r- c  d4 s2 YPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
" n# z- ~' Q' T( y, a•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
. n  ]- ~: h1 Z•        Promoting TBL products and services
% y' U  i9 Z8 @8 \•        Accurately processing sales and performing daily cash balance
. ^) x! w7 C/ L1 F' O8 N  ~9 u* p/ J•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
1 j' O# f+ t% C" B•        Keeping accurate tracking of client interactions – data entry
, L1 u6 X8 X, C9 L3 u•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
* x. ]0 {& i+ c1 U( ]•        Opening and closing of The Business Link Office
2 @- ], C+ v  V3 E+ N: O/ x  F  a" G9 h•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
8 e& ~- H1 l3 D. `" P8 Y•        Other duties as assigned.
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' |. B0 l' d# j6 ?% {If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications

Education and Experience
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•        Minimum 2 years of Customer service experience
! ^* _! P7 ^+ s* Y" X•        Administrative experience including reception, cash register, and scheduling
% v9 L8 l+ u3 U) Z- d•        College Certificate or Diploma in related field.
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! ]. E3 ?4 z1 O9 {1 I0 B8 E$ vSkills
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        Strong work ethic
: I) i- w3 A- ]( t+ p        Professional, diplomatic and  self-starter
% m) A  @/ A% H& e" q& w7 f; K        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
9 B* j$ `3 q. y        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

# X, {0 i" M( _  E6 H( fIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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. R* g/ r: b# \# T. hKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
0 d/ C- r+ r( t8 {Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca