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https://psjobs-emploisfp.psc-cfp ... 2696&psrsMode=1 s) _* s8 k7 v, r
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- m$ y2 g- V+ v1 e$ `Citizen Services Officer$ e* t: P M9 D9 ~5 E: B
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Department Name: Department of Human Resources and Social Development8 _- }! R* [+ ~5 u9 I
Location: Edmonton
: S. }4 n) V1 `2 S" G1 U; gClassification: PM - 01
1 O7 E" x; ^" {) c2 _- @2 mSalary: $23.32 per hour+ q7 m, S* ]; Z. |5 N' m
Closing Date: July 20, 2009 - 23:59, Pacific Time Useful Information
% X9 D' i7 S/ B" U" JReference Number: CSD09J-009550-000004) _% f0 c- F8 e4 E2 S. A
Selection Process Number: 2009-CSD-EA-ALTA-2223
8 d- J+ n. }' [7 U8 IEmployment Tenure: These are temporary, part-time opportunities at 30.0 hours per week. These positions have great potential for full-time hours and permanent tenure. These are Call Centre Agent positions and employment will be within a call centre environment.
* g" N. X& r" V1 D3 `Vacancies: 503 [+ G0 F: D! ^
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Website: For further information on the department, please visit Department of Human Resources and Social Development
2 Z/ k$ A: V( [- U" p4 n3 @0 NWho Can Apply:
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Useful Information) @* L% S( m8 _% ]$ o. Z
# t6 [5 {1 [% k1 A' L$ e7 [, x8 z * Persons residing in Canada and Canadian citizens residing abroad.
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Citizenship8 O' E' y/ @6 o4 F8 C7 s
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Useful Information
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! a; l/ [! x9 f( x; VPreference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.6 R" M, w' N$ `5 n
Language Proficiency" |5 V. A: y" v
/ s' H# V8 N# CUseful Information
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0 j4 h8 N. o, XVarious language requirements and/or profiles:
- {/ q& p% [7 o" }; KEnglish Essential or Bilingual Imperative (BBB/BBB).( a- X( ?; q5 _3 R P0 y6 X
Education. f1 z9 R2 \9 I2 @+ Y5 R
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Useful Information( f/ h' t+ \9 t0 o
" Q4 ?" ^# K) v) ?% S& cESSENTIAL QUALIFICATIONS* U7 t+ s7 y6 p
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• Successful completion of secondary school education
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ASSET QUALIFICATIONS:5 r8 x) ]4 W' L
( X' l- L' l& }. h' s+ j• Successful completion of customer service courses.4 J# r3 U: f* r
• Graduation with a degree from a recognized university or successful completion of a two (2) year post-secondary program (e.g. Community College or CÉGEP) from a recognized educational institution.
) u- H& |' w1 y, `1 G: i- HExperience
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/ V/ h7 z7 ^6 K0 A+ z) _ESSENTIAL QUALIFICATIONS9 z2 X& S. S/ y+ `" p: I, s
5 [; m$ n( T j- ~# T$ pExperience in delivering services to the general public involving obtaining and providing information requiring explanation and/or clarification) @2 x) \1 v3 V: R2 D
7 y2 J5 i" |! y4 J5 aASSET QUALIFICATIONS
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% G" C- R T! J5 t C& y6 `- Experience using business related software applications including word processing and spreadsheet software( L; R$ L& `/ G4 X0 v
- Experience working in a call center environment5 N6 O9 c/ I: {% g+ H
- Experience as a Supervisor or Team Leader' v5 e1 n( M0 a( j+ v* T
Other Merit Criteria and Conditions of Employment) `: r, u$ o* M) |) [7 I# H
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* CONDITION (S) OF EMPLOYMENT:
$ C6 o) }* i/ G! \ - Enhanced Reliability Check and Credit Check
N2 x: C9 ^0 }4 {+ |5 E7 I Applicants must meet and maintain the above condition(s) of employment throughout their employment.2 v& T/ v2 _' v* f6 T. \# s0 W$ d
* OPERATIONAL REQUIREMENTS:
, N6 t( T0 g2 ?$ h: Y - Availability to work overtime, evening(s), weekend(s), Statutory Holiday(s) and/or shift work when required
- J; [1 X v1 e - Willingness to work flexible hours6 a( G% i9 z# m4 z$ H: x
- Part time and Full time employment – 30.0 hours per week part time to 37.5 hours per week full time
' N- I, y) F" V - Willingness to travel for training purposes7 f9 N& D, M) U( w5 _
* ORGANIZATIONAL NEEDS:
+ r5 F# v* } Y; G - Candidates may be considered for appointment based on the following organizational needs: member of one of the Employment Equity groups where there is an identified gap
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Statement of Merit Criteria
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Applicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.
! l+ \% `4 a$ |1 s2 o2 bWork Environment
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Service Canada Call Centres, Service Canada Initiative.
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" K: g7 @* c# Y( N* @8 S& c; GGeographic Location: Edmonton
& V0 a% G+ v9 [( E" k0 K0 `Additional Requirements / Comments
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2 q% l: u {, v w% A * Please note that written test(s) may be administered evenings and/or5 E* f D$ T5 m7 `6 j
weekends.
2 {( t) A) I$ u, l4 o * Testing/interviews will be conducted at the location of the employer's
" d+ q2 i, |3 u$ p. q" [ choice. Failure to attend assessments as scheduled may result in the rejection of your candidacy.! ?, u% Q, o5 q. Q' I- b) @1 l
* Candidates from outside the federal public service will be required to pay
6 y8 L! H+ m' J3 k' a: O6 U for their own travel expenses for assessment purposes.* G5 p$ u2 A6 E) p% }, J$ N
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Information to be provided:
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You must provide the following information when submitting your application:0 O0 i( G# f' n3 Q2 ~' G4 o3 M
! \9 k: R1 \& K! D, a * Your résumé.
2 C2 E8 a: C7 h* [0 O * You must ensure that you select at least one employment type when submitting your application: Employment Tenure+ o$ H$ @, G6 o1 I& d p
1 H3 h) s ~& L6 dImportant Messages% b" _3 Y+ z' V6 V5 s
& L! E9 o+ x* M* J, a* KInterested persons must meet each essential qualification to be appointed to the position. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed./ p$ r: k3 d( t) R3 ~' u3 e
" m- ^8 U6 a" N4 H" [* L3 kThe pool of qualified candidates will not be used to staff similar positions on an indeterminate, term or acting basis. Random selection may be used to identify which applicants will be assessed in this appointment process..+ z" X$ H5 o% t- f; Q
2 D4 m( D# @5 R% r. Y/ H' z4 aYour résumé must clearly demonstrate how you meet the requirements.$ X) u2 s1 D! `$ n4 t" k/ Z9 I
3 ^. ^; b% g1 E; _& AWe thank all those who apply. Only those selected for further consideration will be contacted.( l: U3 x* V1 {" U! f
) q" @7 k7 ?& N" tQuestions regarding travel and relocation.2 v! Z' L ?% m* L$ t
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The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
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The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. |
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发表于 2009-7-10 20:24
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发表于 2009-7-13 13:01
