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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"+ R/ P+ X# j8 n' [! t& X- M3 L/ V) E

- m3 C7 U' R  l& wIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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$ f+ C) b5 w" @8 DOK,,,,,,,,,,,,,,,,,,,,WAIT....................5 K& }- S5 _/ A* A: f# n& w
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ISSUE TWO:FIDO.......5 H' t! {2 \7 R- P% w4 i
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 C/ s1 {0 S; p/ U, x$ O! R
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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3 Q# T: N+ V) x" D- vBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS* A8 W# f7 _; {! F" [+ w( s5 m8 D
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., a" e2 I  F/ m! N4 I

) p5 w3 w6 M: P; k6 q2 FLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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9 O& r9 @# p/ P# z' K/ N3 @TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!4 N+ X- a0 H2 n; u3 _* L  R

$ j) b$ F9 K0 ~* i# l+ y, yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) I5 C8 L: u4 M; b% g0 E( {

' ^2 M3 c& u/ jISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today.................... x$ Q( j( J) u' ~

$ Y- N; b# w' ]9 i# ]& L8 a; N2 @HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  i  [/ _9 X( K- P- f所有UPS的良好時間規定,在這邊都不管用。9 I4 Z3 h* @+ S) N  f
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ g6 e1 Z0 y# o7 O剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
( `8 c! D$ ^6 |6 j: q4 Z也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
8 b' @% }( L$ `1 j6 T+ [$ R! q  B& d再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
0 ~( D# D, n4 Z後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 z. ]: G1 ]  Z
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
  d+ ?& q- \! M' BDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
: h3 s7 `  J3 r. s' }2 b, u7 w3 ^(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。0 |* l% @, N+ t! ?4 ^& y, P
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?1 o) V0 ]0 \: Q6 y  N  }

' T& ]3 i5 Q! Q; N% [/ P1 ~2 S. T3 N在那時候我瞭解到一件事情3 G4 z0 G1 [5 [7 Z
就是這邊的郵寄服務是一個nightmare7 V/ g- e. K) E! s4 i- z) b5 v
這件事情,應該大家都有經驗吧!
/ k& ?4 X  Q; n" d對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ [. y* w$ ]1 m6 j! p不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
5 J9 I3 L( E8 A) S日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
) W8 m0 @: s) w* N4 m所以我還是選擇天天笑的過日子好了!
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/ e8 |# b* {+ ^2 \  M但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  S5 [+ z9 r1 K/ k8 Y+ E$ Vtake it easy
, a. m% e4 W& Q' o2 `" Qlife is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
5 f! K! D6 _# i1 W3 t; oLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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6 g5 P2 ]- C1 g6 `2 L: c6 Z以速度慢 逐渐被淘汰 -效率低 - [+ h% I7 I: i9 M* u
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想我们的敬爱想-我们的敬爱的敬礼!
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; F6 B; m% U3 F& i0 s4 }搬场公司-成立最早的优质的上海搬场服务商
% U5 b  R& g* @! Q/ c2 k9 }服装批发-上海919服装批发基地# e- N+ O. z% n& D; g; X9 g
张力仪-专业生产张力仪4 N2 P9 k9 Q- J1 p. u  i
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 S" n. g" z$ a) T9 ^
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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