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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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6 ]# S+ `8 {& A% ?% J" CIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- u5 ]* H' A1 d9 R) \" u; k
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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, S9 f$ [8 r# X( IIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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  J1 A: z( m0 HStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.6 l, z8 w# _1 f$ X
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.0 F) |# r4 g, ^& F

  v8 S& K; I) i0 v- p* V, oISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.5 r/ a% z# v# n$ D( d, \

$ S/ h) X8 X# F. b' A* qLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 a: n: x) U) O; r. }; ~
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!3 r6 T' k+ n( a" v
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.5 t" |1 U! g: d2 E  v! }# ^/ I) `
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!% Q4 c( u3 G$ |6 f
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
+ |* h6 }2 d" I! N( `所有UPS的良好時間規定,在這邊都不管用。, J% n- J$ a4 X9 |4 [* |2 h
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)8 `7 c3 K- x6 C2 P" B
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
: h/ w- ?+ v  w( ?4 E' P也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!2 B3 n% r, l& ]. q8 Q/ Q2 s
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 F: H  d% m6 L- w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 |/ o5 f. H+ k: u$ t6 G2 h有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
2 S; Z6 n0 V! Y' V* V# u  b. U  R9 ^Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。; w% ^& o6 D; q) W% d
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& {  b; T2 F. e7 l
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。- e1 T/ ^: u3 e6 w
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
" o0 Q+ r2 t& ~) X: j9 T就是這邊的郵寄服務是一個nightmare- X0 ]8 I+ o- {
這件事情,應該大家都有經驗吧!
) m% H% g4 X4 W/ t3 R) ]對我來說,這是在Ft. Mcmurray最不好的經驗了!
: p% O; q3 T* O+ y5 @7 [$ N! ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
) ^/ E. k' P" T* Q  `; r4 v日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( q# ^& }0 T' h
所以我還是選擇天天笑的過日子好了! 9 g+ m# e% e- z  z

& ]8 Q4 z8 `- M$ P; O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
1 V6 f2 t$ x& \1 F2 g" {take it easy
8 L, ^% c% k4 _+ Hlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 N- O5 Y& E2 f- O( `- o; r
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了4 E/ W  ~7 d, ], t, x

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以速度慢 逐渐被淘汰 -效率低
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2 q( |( k6 M+ x/ Y9 G想我们的敬爱想-我们的敬爱的敬礼!. q  V& `* M2 v

9 y3 m( F- w9 n搬场公司-成立最早的优质的上海搬场服务商
/ D4 e0 b0 P0 z9 F$ d服装批发-上海919服装批发基地9 B+ r; H' U+ A  ]6 X$ L; ~' \
张力仪-专业生产张力仪
4 b* b5 J* M3 T. `% _  c服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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" v7 i6 ^( k. a4 @& s3 g1 y5 c不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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