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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"4 I( @( I; K5 O0 ^1 m- \) A* ~/ |
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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( d% Z+ O+ L2 o9 yOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.( ?$ W1 n6 ~7 y: A) Y7 V
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.- l' r, |( R1 a; M0 W2 s
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.% z+ L# g2 D0 L9 T) T9 F

: f0 G6 i8 Y+ q5 h) `/ [+ b8 bISSUE THREE:UPS
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9 x$ w# f0 P, x" cTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.) G" ?2 X# R; i8 ?. f: A3 _
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 I0 b/ j9 L5 B2 R6 N7 S9 _. k3 `
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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$ O" j' I' P: T, e3 E# P$ J5 gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 {7 }, p% \" P, z1 U. w

$ _  ]1 U6 S9 q7 l# m' c1 \at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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/ m6 v& L+ ?6 @; H; Y. a9 RISSUE FOUR:BMO3 Y' F. O8 |9 }0 N
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!* X- q: G' f$ ]" t% b
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ G4 _3 c( x8 X: f  v
所有UPS的良好時間規定,在這邊都不管用。
0 n5 p; X! R- P& T  w因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)) h+ M# H" H! @2 y2 s, j% H" [
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
& Z# T. N, Q  j: J( B- w也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% T+ z" t1 l1 g$ U& g再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ ]6 [& k0 r  u# c6 I/ m
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 i% q; W; e0 w& U+ Z0 m8 F: f5 A有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況0 e6 i" }* j' u. b. g5 J
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!6 {+ V0 F* o' M& L0 ~; F
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
8 \  B: `& r. u# }! h2 t再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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5 O5 Y0 X+ @8 X. {  v在那時候我瞭解到一件事情/ y4 {' e) J- d3 ^
就是這邊的郵寄服務是一個nightmare3 e3 F# A7 i. r/ I0 A
這件事情,應該大家都有經驗吧!+ P7 w5 ]) D1 m
對我來說,這是在Ft. Mcmurray最不好的經驗了!/ C1 P4 k% A( V6 z
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: w; F- m- H4 y日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 s4 Y+ r: N' o( P# `所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 X3 v; Q, h6 P
take it easy
3 B0 m$ H3 v% E9 g7 Elife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
, e+ x: Y" e, p# S  W, VLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 {% x7 i# E" f! j7 W! G
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以速度慢 逐渐被淘汰 -效率低
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! a" o2 Z. A8 I想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
6 o8 [! t2 T7 X/ |3 T2 r服装批发-上海919服装批发基地8 z! I! X% s* z7 ~! v# R& R
张力仪-专业生产张力仪
8 p7 W1 \3 Y( d# [服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing& b0 B  i' h5 n/ G

0 G1 p; |. K; f1 V6 v  [' p不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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