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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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% p; U+ ~/ c+ A8 |6 t2 p; \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" K  ]; ~3 c* }0 c' D0 p
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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* x4 ^9 c4 M5 V+ T" l# L' aIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: T2 K& K& ^$ Q' v) L% e

8 H( T$ Q* ]5 C: G4 U  |& [0 jStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.( q, F) D% i0 P% r8 {) V9 m; I

5 k) F5 j% o( e7 W) g6 Q5 eBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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7 u, O  q/ v( q1 m$ s" I, |ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day." ?" P5 j1 `5 R; l8 g1 Q" l

: ?. }) r. p9 b. D( c. _/ g2 oLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 u7 j% O& ~/ f9 W5 P, u" d

) O8 o5 g1 D4 o+ I% u7 f6 pTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 Z5 s! E/ r  X& Y9 f- ]
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying." R! v; ~; y  h5 A0 [% g$ ]

& }) `  s# y9 [  JISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" ~+ \: t0 a4 g7 M# @" V6 b) I

. \5 [2 e8 n/ P; H- kI really learn so much NEW today...................
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# p7 p0 Q- w" A2 t, Q3 f6 n. ?& |4 ?" WHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。8 R) F' h# Q: A5 x
所有UPS的良好時間規定,在這邊都不管用。7 c4 h1 O  N, O' D3 W
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! a) B5 S) Y) x1 \% B  _. ~剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 K/ a0 O' o1 G& b4 ?也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ j' M% F* t# J" \7 G, M$ ~6 d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator" ^# t$ v) S% n: `
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 d$ z  g. \! x' i. i+ W* w有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! O: D7 M+ e/ l+ X% M* d
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ E% x. A4 p( Q2 d: l2 ?3 }3 |最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!" X; h6 t/ K' p2 j: N! G! s
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。" ]3 M: x- Z( N
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
! C6 ^7 c+ g+ @8 Q就是這邊的郵寄服務是一個nightmare
+ ?/ d/ |& s& L. D1 P$ P, F, O+ L4 K這件事情,應該大家都有經驗吧!7 v9 T# t& M) c# i/ @
對我來說,這是在Ft. Mcmurray最不好的經驗了!
! ?3 c. v; @) k5 E不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. P% U/ {$ K2 W; X& D; p日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
. \  d% u9 t: A$ K- \所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ n; j4 t: ~) r9 [$ `* v2 |take it easy: r1 n" E# E# [' R* L* d2 h. |
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 x' n: }4 e$ FLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了8 i3 ~- H, R" j3 R

6 s* e( b  r) _& s; [
: j4 m2 `8 R: L以速度慢 逐渐被淘汰 -效率低
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9 _! ?. ^& K' O$ X) u想我们的敬爱想-我们的敬爱的敬礼!3 m3 s2 ~3 Y. o

4 u7 R/ e  V) V' M. @8 h搬场公司-成立最早的优质的上海搬场服务商% w9 q/ i. m1 O7 P2 Y$ c
服装批发-上海919服装批发基地
- Y& J; h" V% U' _% v张力仪-专业生产张力仪! D" |* Q6 ?! G7 s
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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