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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................1 w# M5 S, t& E2 b# [( V
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ISSUE TWO:FIDO.......
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, b/ P! V9 m4 ?2 Q3 [* P" ?It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& C* g( C% Y2 O% C* M  d+ ?" M- J

5 N9 N' `) T( \7 \4 b! v. S" V, z6 i+ kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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3 j9 r$ j- S. ~( FBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 c" m) Y- U2 e

+ E& E4 V% T& P/ Y' rISSUE THREE:UPS# W9 R1 l, f: Z  F7 r
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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/ D2 c# ?1 H! ?; X3 e8 ~# ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! k% D& C7 p3 Z/ ^' b+ {/ q
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:) {# Q) @1 }4 F. o" `

& S) b: `) L! Y6 H: d2 o7 mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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, l: Y* ?2 ]* n/ m5 J' Jat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO6 }- A9 {' b4 v

& d+ \/ D5 m* n5 f  |1 k* u# C+ |BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!  }+ N; t, i" M7 Z
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) i9 C+ [  y6 K3 [! f" \
所有UPS的良好時間規定,在這邊都不管用。
1 X- Y, F# K+ ]* f( J# ^4 Q因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 r- K5 S# B( `0 k0 [
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' L2 X) C5 l1 x也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
" f- F+ \: V2 Y. J; Y2 Z- a再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator9 t  {' C2 r0 V
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( K& w8 E" J& Q$ f4 {# Y6 f9 L
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 A/ Z; a% b8 B( a
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
9 |( Q: ^* ^* x& ?6 r* U& L7 |' P(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 K8 r6 L. \: c' w再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( I  D; \8 c, o: u2 d$ s" B5 w5 c

6 R; F+ H+ ?. K在那時候我瞭解到一件事情; {; r5 B$ Q# s5 g7 w. s- K* _
就是這邊的郵寄服務是一個nightmare
5 ?' ~! G( e& V1 n+ |1 {) N這件事情,應該大家都有經驗吧!* I7 v+ b; _: I. g1 {
對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ g* m" e5 f: L0 B' c不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
% t2 s" d0 D6 O日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
( A5 Z- {/ U8 T, `所以我還是選擇天天笑的過日子好了! ( k+ Q7 ]2 J. C7 U- H0 S+ {

: Y* X# C1 N% E( w/ y0 {但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% d  k1 H- C" A# S5 }
take it easy/ c4 F& d( T4 S9 ^- ^- ~/ s
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.* ]  S9 a7 I; D/ O! U6 c
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 - O) X, `* z  ]/ q; K1 ~
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; \, ^( r5 j* {* O. B1 ]想我们的敬爱想-我们的敬爱的敬礼!
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! ^2 G! L5 p9 \5 y# \& c搬场公司-成立最早的优质的上海搬场服务商
! ?5 r: \  K& ~7 j* {服装批发-上海919服装批发基地
7 A( O' s5 [) r7 l张力仪-专业生产张力仪
) w/ ?6 i) @/ u, [9 M3 Z服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing% T" }. b% U) B( S. ?, W- c8 p
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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