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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"  q, [8 C. V& E8 K5 H( N. o

% o, N/ t& V6 q0 lIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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! F2 z0 l3 G+ l' j6 a5 s% dOK,,,,,,,,,,,,,,,,,,,,WAIT....................0 h0 ?1 X8 S! `$ }
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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% f: w- C7 Z7 ?- vStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  _4 d" p* |' [

1 m7 f2 d# P# H/ v/ q: p/ ~BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) }" g# h2 Z- f$ ]  ?
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ISSUE THREE:UPS, z* x1 }- L/ [( P  H- [

1 d/ H- m) h) B* E4 \5 I7 sTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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! b2 d7 }* b. V' M: j9 {3 n! RLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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9 ?% ]% i5 f: ]/ V. V1 h0 Cat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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; T7 |* Q+ C5 l0 B* O. cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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6 ~: O- p2 H$ K7 V' N& IISSUE FOUR:BMO$ J1 B: l" ^0 ?" J4 ?% ?$ H

" z: N4 u; b8 o+ CBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today..................., e% z& h( A$ `( `: J4 M  p3 b$ w

' H* u1 b5 N% W/ lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& i+ A2 b4 q$ e所有UPS的良好時間規定,在這邊都不管用。
7 o% ]1 T( i1 r) n9 S- a3 s: d因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)* p9 i+ u. q: g$ g/ Q
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!: R& l& D/ x# _- Y* B4 J
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
! X! W& \" X$ d: s' I, @3 a. N再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. G0 V" i' a0 l( q& A/ x
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& r: @" y# N$ H, [8 _3 }! }6 Y
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ h2 S$ B1 R# r% o8 d, ?
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。4 J. d4 Z* g5 E1 [7 ]+ w

% {: _, ]% ?  `" v+ x* P- U最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 e8 h3 ~0 Y* G$ `/ w
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
) ^$ ?' @. N) C- ~  ?* f- M再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! \. Q" S, o' Y( f  I! n: ]

: P3 b+ q* u: ?5 z" o在那時候我瞭解到一件事情6 h/ Y6 @# l5 E
就是這邊的郵寄服務是一個nightmare
, r: ?0 O9 N+ y& M$ y0 D" C這件事情,應該大家都有經驗吧!% H) [3 i  d  U2 O9 a
對我來說,這是在Ft. Mcmurray最不好的經驗了!
3 p4 Z6 n; k5 ^不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!$ H* M* g  V: `
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
7 U( c; R8 K; O! u6 Y所以我還是選擇天天笑的過日子好了! . |7 ~- t  x1 p! I1 \( f

5 k+ P  @. x) i$ `# ~- g/ i+ J0 z但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ V# y2 k' G; `: G, Z/ y
take it easy1 _- v0 c4 J9 W& E" c5 B7 V
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
% b$ L) t- ]3 P- W9 ZLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 . l0 ~4 n& D) [7 H( {) N

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6 [/ I  {( n* @/ b8 n想我们的敬爱想-我们的敬爱的敬礼!( J2 R! F3 w6 J9 M5 c  ^5 t# t
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搬场公司-成立最早的优质的上海搬场服务商
* @& v( _6 o* `. Y( e服装批发-上海919服装批发基地  S% u) e5 D$ d+ y
张力仪-专业生产张力仪' U. d2 D, m% X" U8 F
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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