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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"8 |2 K' b1 |  p. g' Q1 }- ?; O
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................3 |8 a1 |; {( H+ P
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ISSUE TWO:FIDO.......* D$ `9 I  C" l& p
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 V9 c: q3 c& i4 Y" C
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' r" O/ }# Q9 F1 P' v' X$ |
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ISSUE THREE:UPS) G! g& ]0 Z* l& z6 O, K

4 {4 z+ ^. E3 I% }  W+ bTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  N4 f4 U' P7 G# Z8 h6 ]
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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6 }. X1 h7 [( {/ ~% {" f  x& _) PTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:) t" s3 H8 }' H6 q# M( Q, @
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ \, g. b7 e7 u7 V3 M1 F

9 r) d6 \0 @  g/ x. h- s$ Mat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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$ _. A" Z8 \9 C* |) y* \ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: e3 E. _6 m2 G4 j

/ k$ N, z8 h9 ^I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 ~) H0 L3 L  n6 ?) i" \% `所有UPS的良好時間規定,在這邊都不管用。
0 N; z3 E3 }: f" V因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): W; E% U+ f8 R6 }
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 k9 M, F3 L; {8 `. Z1 j9 W" s* h
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
  d' m+ {( Q1 A( _再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! z! y; R4 Z  B& R6 ~後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator, T! x1 E) j. `" j' p# c( G+ n1 E
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 d0 }, a3 i' i3 i/ k5 |
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!+ _8 e7 T) \& ?, T8 ~
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
1 c, \; \* p/ b+ {4 Z+ D1 N; ^' M再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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1 h0 X- B3 f- F& n; a  m$ k在那時候我瞭解到一件事情  E3 i9 e+ U2 E- p% u
就是這邊的郵寄服務是一個nightmare( f- H( v4 F* i- ?: U
這件事情,應該大家都有經驗吧!
. t0 C  P# \  z) A對我來說,這是在Ft. Mcmurray最不好的經驗了!
" g2 s' o" Z1 D8 ?/ f* L; u9 u不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
* G( A, f' J; Y: J; l日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。# x' K& o3 _# C
所以我還是選擇天天笑的過日子好了!   G; _7 }2 _9 P& _$ u2 |
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, k- l- X! ?+ Ptake it easy& z- {2 X- o6 G0 x$ \# ]
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
* P, z& M$ N  Z" k- DLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  i5 c! Z# n! h! A2 L: [' H$ e
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" J+ {/ {" d4 m- D以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!2 P7 F- _* X% H6 i7 Z9 E8 Y& [$ u; m

7 j6 b6 {% k8 g0 D5 w搬场公司-成立最早的优质的上海搬场服务商
/ D3 F# F$ U; B8 }2 W1 }服装批发-上海919服装批发基地
5 _6 e- L! r  n$ h: O; U  h6 Q张力仪-专业生产张力仪
  S8 m  ]: q4 s服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing0 P4 W. ]  {" w' {7 G$ R' ]3 D
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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