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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......  h* R- x# K9 P) }& g' ?4 ~2 O

% p5 E; K* k& nIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.3 i- N, T7 p1 a9 {# G9 m0 e
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ a9 R0 P+ D0 l4 I

! [( ~. U  `- I7 n7 j$ a9 zBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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9 o7 q7 M# |" S$ g+ {- vLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  Q# @0 t" ^! F# A# @; ^
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying., s3 R5 C5 G9 M
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!6 o1 D* T+ S2 w; h/ C
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I really learn so much NEW today...................6 T7 D$ d: a; {3 r9 \6 F) Q* J

' }. Q4 J8 z4 G/ nHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。3 G0 M  Z# Y/ @* u* y: D
所有UPS的良好時間規定,在這邊都不管用。
/ a, x5 @3 A* _% e' |8 H8 w: e因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)' ^8 J3 W0 ?; q
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
; v6 F+ H0 A: U' ]1 [9 n也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 Y9 X: N9 f9 W. d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: u2 t1 B- |1 y" g
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator, a7 D! G6 s. ~, x% s0 w. ]
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
  {& d1 j$ N+ m4 F' o  _Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# r% N+ p2 h; X8 L# H& m5 n
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!) S1 D9 y2 L# r: D( X7 s! r
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 f2 H$ Q! @, r( Q# }再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ g* G+ j, {" Z; t4 P9 B- r; I9 v
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在那時候我瞭解到一件事情! K( L1 ]5 a7 F% Z! M+ N( M9 b
就是這邊的郵寄服務是一個nightmare
( j9 H0 g5 J; R, [0 e這件事情,應該大家都有經驗吧!
5 P" G- J* T  A1 m8 P3 ~對我來說,這是在Ft. Mcmurray最不好的經驗了!
0 p' l6 V- s# S9 C) B4 [不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 O$ {$ s$ i5 a' Y( N日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& n. }- v8 @1 D
所以我還是選擇天天笑的過日子好了! ! P2 @- d% }8 R5 [2 C. t0 x5 X
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  y2 L# b( W, y5 _, Ttake it easy7 D! j: n/ z1 a! q  e
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
% [/ @# G3 _( G* C2 P2 ULast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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+ n; F" f* `: I1 {+ H以速度慢 逐渐被淘汰 -效率低 : I2 C$ f! W8 j- N! V
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想我们的敬爱想-我们的敬爱的敬礼!3 Q9 X1 g) U1 W% O8 M  Q' Y, u

" Q1 a4 r& ?5 o; c4 I6 e2 l: s搬场公司-成立最早的优质的上海搬场服务商
) {: Z( P+ k' h- M' k服装批发-上海919服装批发基地
# h2 f5 E, b5 j, j张力仪-专业生产张力仪
9 ~7 s0 x( {- Y; ?; W服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  b4 b" r. `# J8 J

7 F% G' [! G# Z1 q5 z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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