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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"1 a7 J5 W% i9 [( R0 G% F

! o8 Y2 U6 ~1 uIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......1 j9 w6 e3 p7 r9 o: M, f

% j& A* E3 _# v9 @9 X# VIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 o& E' y6 z& j7 M+ O$ J8 G
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 g* ^6 q  v# \, T+ |. w# D  L* a

: K) x3 E8 L  I4 Y  rBE CAREFUL AT EACH PAYMENT FOR CELLPHONES., u% F7 ^# T1 c% N$ C9 }5 `

0 g1 m9 u; p3 uISSUE THREE:UPS
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2 Q% I2 S- O7 U' f  Z6 ~7 \$ B3 nTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 W4 B% Y1 \% k4 p
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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- ]5 i5 Q1 P% `2 @TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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9 G4 @' n! w$ E/ Z* `at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 ?, b& W$ X5 _' b, @

  M! h6 Z+ p5 v1 A) Q2 Gat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 y  x7 u) @* d2 Z' |

" R( h  i8 m* R6 C/ PISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ P) i7 m, I* a' F

/ F7 k2 P' K! ^/ x# m9 xI really learn so much NEW today...................
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9 O2 H- @- Y3 D. ^# `4 M" RHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。/ y& Z7 h/ a) A. o% E$ q
所有UPS的良好時間規定,在這邊都不管用。
  v  Y9 ~9 d7 T. m  f+ C% a因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ Y& r7 \" S: r0 _剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!+ n; y' x' ]  F  Q( H; e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# w# m/ L- L* c' _1 F; d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
: i  O$ e+ w7 @. Z( W* u後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
6 U& ?9 }6 X/ e+ w6 E3 t) h有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
: N0 V/ H& |: q7 `3 fDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。2 W6 }* A, y6 K5 g

( F# c0 L8 Q( Q& q* d最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!! Q/ |0 f( n5 d, K; ?
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
/ |4 ^0 j6 L  ?' U再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
) `  p5 Z' n9 g6 A就是這邊的郵寄服務是一個nightmare5 F/ c+ ^% W" H& s) e
這件事情,應該大家都有經驗吧!2 _# {: P5 u1 T
對我來說,這是在Ft. Mcmurray最不好的經驗了!
  }. e  O, G5 F0 X- c- ~不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!- c! K& e( d" P) {+ k( z
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。1 M( \# S9 [/ |- F: Y0 G* d! \
所以我還是選擇天天笑的過日子好了!
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5 h6 d- z( X+ H2 B; ^# u) b, o2 r但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- L2 U! `& f; L% S! [6 j
take it easy9 l) e/ P2 T' }) y5 S4 p0 O+ w6 Z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ j0 K, T" r; G$ a- R& N+ TLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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: N& O2 q+ C: x5 r# ^! d想我们的敬爱想-我们的敬爱的敬礼!
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7 [: u( ]4 @0 U% m/ @搬场公司-成立最早的优质的上海搬场服务商
3 T; m1 y) D! J+ b( j服装批发-上海919服装批发基地
6 |! y% l! X2 n$ w8 }# K张力仪-专业生产张力仪
; C' q8 v/ I  V! ]服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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0 F! R/ R9 L  n) i! O- A* G不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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