Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
* s3 s* {. [/ i/ Xthe 2008 Report on Business magazine. Based primarily on employee input, the
# \9 [* M1 M7 @" X- b! rsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

" T  G, H! u0 i9 `Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
: _7 K7 p3 n% z) f" mrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
: R, N' N  o4 hbase salary with excellent opportunities for career growth.
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PURPOSE
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9 b) I" L" [- }, n4 i: o* ZProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

% G* @$ l& c1 J# V( H( s9 CESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
* [! Q/ P0 c' I. k4 L# x  l; tbe assigned.

0 U4 g1 t3 y* h• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
/ x- s) k4 Y/ L* W' @6 z• Performs administration and maintenance of local site servers.
$ i& ?$ O2 d) Y8 Z• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
  s- p8 S6 J" i( A% x9 e% Kand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
  g5 E* G/ ^$ t7 X* oinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
. A0 x( s; x7 A$ R( j( T: k, z• Performs basic administration of local phone/PBX systems to ensure the
. d, T9 R, H( w1 a, M: W7 `9 Tdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
. D3 Z; G, |* Q  U6 T* [+ n• Maintains hardware and software inventories using company Asset Management
1 [4 V" F  [, tsoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
; g; B/ a  E! W- ^1 Psoftware/hardware and computers, as necessary.
1 y2 x( S- G0 n7 m• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

/ l: Q) h/ E% m) J' M% g+ xDaily interaction with division users, division and head office Information
( q- E( U. [7 q; |% J5 j& jServices personnel.

% r# ?/ X. U9 r/ c0 H% i' eCOMPETENCIES

4 ]8 t7 ^; x' `7 Y' H& p  k• Analytical and troubleshooting skills
3 G$ r+ E* Y6 }3 R" [7 A• Team player
• Good communication skills, both written and oral
6 z3 [& @' q# T8 t  ~5 B6 u/ J• Good interpersonal skills
" b5 F1 X9 W7 z$ \, m* z• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
8 }  E2 V4 J) _3 Y$ _• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
) a# f6 k3 P3 F! [5 A4 EVoice/Data, Warehouse Systems, and general knowledge of personal computer
2 K/ T2 A% j2 ^! Cimaging processes.
# l* y; h3 w$ b; ?) l• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

. C' ]4 Q2 M. e; d) mPHYSICAL DEMANDS

: Q+ u; T; J9 nThe physical demands described here are representative of those that must be met
- s5 k( n8 X  ^3 G+ Dby an employee to successfully perform the essential functions of this job.
3 t' W/ K& G5 ]: l0 tReasonable accommodations may be made to enable individuals with disabilities to
% ?. t- @; x$ i  ^perform the essential functions.
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3 u1 b5 g# n. }* V) QWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
/ m! E2 g  p+ g+ k6 q, B8 x) mis needed to carry out everyday activities.
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WORK ENVIRONMENT
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7 E# ?( A+ w2 A% BThe work environment characteristics described here are representative of those
8 A) a3 _! R( S' o, ?, w% Q' Han employee encounters while performing the essential functions of this job.
0 D8 e: K% L6 o0 J$ I/ b7 GReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.