Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
3 Y6 f0 g/ @8 O5 T0 Y& H! s, cthe 2008 Report on Business magazine. Based primarily on employee input, the
8 g  [5 Q- ]) dsurvey ranks companies based on levels of employee engagement, employee
0 T3 Q- I. n- g% P4 Esatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
; O  ~+ g' f6 p/ J! x& w$ ^- wrepresentatives and owns over 110 delivery vehicles. To learn more about us
% J, t2 J) x. |: A8 V# N- D6 r* Hplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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5 T, V, }- k/ t% L& lPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
% z) G: I8 V' q" Z- |# _) m- |to allow computer users to access the network.
* x3 G9 ?" `- y" |
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
" {9 H. v- `9 ^/ Sfor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
' B% ^" m% }0 J• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
( K' O# k  J: ~& {• Acts as a point of contact and reports warehouse system issues.
% }9 r* s7 I3 P* H, n) u• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
8 m4 g" r% q0 C* L, z  wand assists the users in resolving the problem.
9 {+ l' V  T4 L1 j6 z+ v. C% O2 \3 i# s• Performs LAN tasks as directed by National IT staff. Tasks may include
+ a4 p7 u2 H1 C1 S# x6 J. [9 dinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
" e; h1 |" `( \/ }& N: h; {! H• Maintains hardware and software inventories using company Asset Management
software tools.
  J8 y8 Z& l, Y/ e5 f6 d1 L• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
1 F3 g. q4 V1 e* V& jsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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& d& o4 A0 b. D' Q& z' zPRIMARY INTERACTIONS
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+ E" t* Y/ R9 F- {; T( [7 r2 VDaily interaction with division users, division and head office Information
Services personnel.

5 z9 h. \2 N8 J. k2 e' yCOMPETENCIES

• Analytical and troubleshooting skills
  ~& w/ j8 V5 U* `! P; s" a• Team player
7 N4 ^! Y7 R$ c* A% n: u• Good communication skills, both written and oral
% \# G$ p7 q9 f: l4 y& z+ J- S• Good interpersonal skills
9 w9 f, t% i$ ?2 J/ N6 |• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

; Q9 @( W' _3 k9 x9 R/ E# F6 k( Q& iEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
  f8 m% R7 ?; @; OVoice/Data, Warehouse Systems, and general knowledge of personal computer
2 ]* {+ e1 L# n. W; u$ z4 V' himaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
0 o$ F5 j# q$ \• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
2 Z( i/ I% M7 C0 Q- Z; U% pby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
! A+ x, i. s) w: a4 V$ Xperform the essential functions.
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' U% P& l" s0 u' V, AWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
+ U0 b+ L. b2 x  Kis needed to carry out everyday activities.

$ e" r' F( K! aWORK ENVIRONMENT

The work environment characteristics described here are representative of those
0 t- i2 a; t' s: ban employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
2 _% d8 E; F5 {' i  C$ Eperform the essential functions.