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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
& W9 i+ _) j1 W( r( c( F/ K  FOR  G. c% b2 a- P$ h3 x& {
OPERATIONS MANAGER - VENUES & PROGRAMMING
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REPORTING RELATIONSHIPS( }9 d  [5 R! V3 [: I! [& [
The Operations Manager - Venues and Programming will operate with a  
3 [9 H  I- s; t* Y) a! A( Hdirect line reporting relationship to the SU´s Manager of Programming  
: g! }7 M& \3 `' [0 Mand Venues./ V. ?. n  L) r. x2 L7 ~
+ ?5 F4 [) e% j; b2 N" ~3 J
ROLES AND RESPONSIBILITIES* \9 o7 a6 h$ w' F  q& U
The duties of the Operations Manager - SU Venues are diverse and  4 \7 x' m/ Y/ N, I) }& |
extensive, and are targeted at the all round smooth operation and  
' B2 A6 Z, P& ifinancial and operational success of the Horowitz Theatre as well as  
) h2 T9 V4 \' q% G7 r& m3 Dthe logistical organization and smooth rental of the additional  
7 E3 \7 X; K( h0 t' |  svenues within the realm of the Students´ Union.  In the light of that  
9 h1 b2 x3 S! vbreadth and complexity, it is not possible to fully define or  
/ \. @( z& W$ @) t: ndescribe all roles and responsibilities in a document of this kind.   
; ~3 r  M% F' l* ]+ ]0 n8 AHowever, the main roles and responsibilities of the Operations  ! ?3 k' h2 i# u9 F% [7 v2 @+ V3 T
Manager are as follows:9 H0 [/ \9 @/ F
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1.        Space Roles and Responsibilities
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a.   To ensure, at all times, that the venues listed below meet the  
# g; o( W- `! ]* J) Nappropriate standards, requirements and needs, and contributes in a  
, h; A+ ?4 T! z9 b: V' l/ |4 qpositive way to the smooth operation and success of the individual  6 w  e* G( J; u( |% P
renter.
3 z3 Y! {# ~. \" ^8 @/ K+ s9 \·     Myer Horowitz Theatre
+ }) s# |' J  n: W·     Dinwoodie Lounge0 `, F- I% \% O% X9 H2 W1 o; V8 [
·     SUB Stage
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b.   This includes, but is not limited to, the following:
. [3 l$ ]! q% `( |& k·     To plan the capital and supply expenditures to meet the  ; {3 F4 c5 b% @. G8 q! M
production and facility requirements.
; o; o1 A6 o$ X9 h3 Z3 c+ Q·     To ensure the day-to-day compliance of the venues with existing  
0 S3 \8 w- b) e! ]safety regulations and building policies.5 t# [# k4 }4 [
To ensure that the maximum potential of renters is met.
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2.        Marketing and Promotion
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0 z5 ]9 d) |. n. _3 i/ c0 B  ha.   To develop and implement a marketing plan for the venues that  
+ q* i) a& o: Z8 `focuses upon advertising and promoting the venue to faculty,  2 s" r( f, L8 i+ V; |
students, and internal and external clients on an on-going basis.  
& ?+ b% V4 i( o2 u$ J- e4 i- SThis strategy will include implementing and/or delegating the following:
# r* a; F$ a  l. ~·     To develop and maintain promotional materials, the Horowitz  
4 U& O4 ^, m' G  vTheatre and SU Venues home page, newspaper and other advertising; to  
4 n, R; b% g8 `take advantage of other internal and external advertising  8 M/ T: D$ G# @
opportunities; and to develop press releases and other promotional  : n% m, [, Q: g& n  O
literature on an ongoing basis.( ^2 V# I. c- i5 c
·     To coordinate tours of the venues for potential renters.6 T( C9 q# P: }' z) Z
·     To promote upcoming events in the Horowitz Theatre through the  & W5 D5 J, N6 e; n  M7 |
use of the Horowitz Theatre Home Page and the SU Events Calendar.
* ~; ^( V0 F" |7 L·     To develop new external clients for the venues.
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$ R) V1 |* y3 t5 z6 z  g$ G3.        Staff and Supervisory Roles and Responsibilities
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a.   To ensure, at all times, that the venues are adequately and cost-
1 z! J; c. m2 F! R: Eeffectively staffed, and that the staff utilized by or within the  
4 |% q/ |+ t- O4 z: o; Evenues meet the appropriate standards, requirements and needs, and  % M/ ~  n% x8 {" Z
contribute in a positive way to the smooth operation and success of  
! S1 R% w; p# b8 o( qthe renter´s events. This includes, but is not necessarily limited  
2 P9 e! y& J# Q& ?to, the following:3 [0 A( l3 i5 P  G% Y
·     To be responsible, under the direction of the Manager of Venues  
- O' `7 G% p) ~! J) @4 }and Programming, for all staff issues including hiring, disciplining,  
1 b, p( h. i5 [4 [! u3 H1 w. f7 wevaluating and terminating, as necessary.
) }# K) B$ f- C# ?3 E0 x" f" [" w To ensure that the Horowitz Theatre is adequately supervised at  
+ P) X8 M# S  b' W$ ~all times, this includes the development and implementation of such  1 X  E# f4 X& S/ _% X+ O
schedules and rosters as may be necessary to ensure the effective and  - ~8 {3 ?! p% s/ r* m
cost-effective supervision of the venues at all times during which it  
7 }* i9 Y9 l; J( qis in operation or needs to be in operation.
4 f( @( ^" {. w·     To work with the Technical Director, when necessary, to ensure  3 U. W" r2 D( q9 T6 t+ L$ z3 S
that an adequate and appropriate level of part-time staff exists to  " L$ E  O6 b' ~: x
facilitate the smooth operation of the venues and to ensure all  
- O; _0 }) o0 \5 a1 Q' L+ _renters needs are met.
5 e" u! v( Y( e& E6 B( d' A9 Q9 k·     To work with the Technical Director to ensure that the skills  ) w* e0 Z$ p1 r9 A9 E' }5 t
and attitudes of all subordinate staff are appropriate in light of  9 G! Q. _$ s- P" c
the roles they must perform. This includes providing adequate and  " k: t0 g7 N1 U5 f
effective training (and re-training) in all applicable and  
9 Y+ E0 u) G6 T8 e( j5 ~( tappropriate areas, and ensuring that the Policy and Procedures manual  + ?  B7 J1 K( |+ z) M# }+ b
is kep up-to-date at all times.
& b( X) I& m& M* |) i$ h·     To ensure all staff are trained in and committed to providing  
: `7 c% @! ?! A3 A) r3 Fexcellent customer service to all renters.# \# n+ P1 v8 v% W% m0 X; n" ]0 S! D: _
·     To work with the Technical Director to arrange staff  / E& O& D% W# h: x9 s% r- r
scheduling.  To handle payroll related matters, under the guidance  $ O" y8 f! A/ h
and direction of the Manager of Venues and Programming, concerning  7 [5 z! X6 K! u8 D' w
the staff of the venues.
% ?8 ?. z; |9 h7 B2 I0 n, _2 B3 S·     Working with the Manager of Facilities and Operations to ensure  / |+ m3 h, p+ S' A6 Y) v" ^4 e
the appropriate setup/tear down of each venue.
5 P; h0 e4 W* n2 q6 l* G: u$ g·     Working with the Manager of Programming and Venues to ensure  
7 ?9 |% ~/ o9 L+ W9 tthat additional requests such as licensed receptions are arranged.
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4.          Overall Financial Performance' J0 E8 {9 z- t/ g' Y9 F4 ?, b
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a. To ensure, at all times, that the Financial and Administrative  8 n+ ]1 F7 A: M( Y7 D; c! q9 a& ?
systems and processes utilized by or within the venues meet the  , n  n4 o8 h6 p% G) m9 U8 B7 E
appropriate standards, requirements and needs, and contribute in a  
$ ], V6 W' y3 R3 kpositive way to the smooth operation and success of the venues. This  
$ ?; H' R# O2 m: J" lincludes, but is not necessarily limited to, the following:, T7 s; `3 Y/ S. S' ^: g+ q. A
To provide input and expertise in the formulation of appropriate  
  c* v2 u0 h2 Foperating budgets covering the venues to the SU´s Manager of  
& H# j  Y! Z$ q' L! EProgramming and Venues and to discuss and refine those budgets  
9 Z. t0 }* c6 U# D, k) PManager of Programming and Venues, and Manager of Finance &  2 d1 [! D0 G3 _
Administration prior to their submission for final approval.
" t" m. Y2 a0 b·  To manage the venues in a manner which adequately and effectively  
* M6 F) @) o; d* ?  c3 \2 xreflects the budgets approved for the venues and/or which reflects  
/ X0 p+ y- H; M3 R6 Ythe best interests of the venues and the Students´ Union./ u7 X; |$ p$ v: `6 C
·  To function as the key player in the submission of financial and  
, P# J! f% v8 W- W  I& Z( Ladministrative documentation covering the venues to be used in the  
0 L  k! a, P& D, P% W* Lcompilation of monthly and annual financial statements, and such  
; j1 B, c! X3 x& B  G0 ~/ sother reports as may be necessary.7 O; @) v- E  p5 u0 I. X3 T
·  To discuss those financial statements and other reports, together  
4 u0 b* v5 \5 E6 C+ x* L( c6 Zwith all financial and administrative procedures, with the SU´s  
1 R) }% y9 K" G  mManager of Programming and Venues and Manager of Finance &  " o4 n; i1 M- }9 `
Administration with a view to determining and implementing action  
& f' N, L& R5 U3 t4 Baimed at improving the financial and/or functional effectiveness of  4 i: Y% p7 p: N+ i2 W2 w2 V9 Z
the Horowitz Theatre.
8 y* W) W; d- l$ [7 b·  To ensure the existence of adequate, effective and accurate job  
9 m0 q9 K8 k" B. d9 I4 A5 Ycosting systems to be used in connection with the determination and  ( u( B3 s6 T1 _- |' V
setting of appropriate prices for rental and staffing rates for  # H$ a3 Q* L) F
events held in the Horowitz Theatre.
" t3 p8 O8 J5 h! A9 s" V* v' f·  To develop accurate documentation to be used in connection with  # k" C" r$ z6 `4 }6 F
the billing clients, and to forward such documentation in a timely  
( {* ?( }+ S, w# S9 Q* _manner to the Accounting Department.
9 @- ], t& C6 G& V1 ~  ?·  To recognize, address and handle all matters relating to financial  
0 X* b6 }$ E9 p; |% Y4 cand administrative procedures and systems in a manner which reflects    M9 \. V- `8 Y3 Y4 L4 u$ K
the requirements of the SU´s Manager of Programming and Venues and  
; ^( l+ r3 u' ~  H) k& }Manager of Finance and Administration, and in a manner which  
; J6 o8 d7 u! Z2 u: z: r* }contributes positively to the smooth operation and success of the  9 Z6 ]- y6 n! K8 [
venues.
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5.          Overall Roles and Responsibilities8 }4 C& B4 W& w4 n8 p: n8 G
a.   To ensure, at all times, that the systems and processes used in  ! @( |. X- g; _' n) z
renting the venues meet the appropriate standards, requirements and  2 f, ]! H, @- F+ P4 h
needs, and contribute to the smooth operation and success of the  + t, R7 e9 ^- g: ]0 ?2 L+ v3 W
venues. This includes, but is not limited to, the following:) f6 O  e6 [  z. ]/ ~( P8 a/ Q7 i9 w4 b
# G8 B" g1 m5 n6 T5 u- ^
·  To recognize, develop and set in place such rental procedures as  ( n: V4 b3 U5 R5 a% d- @
may be necessary to ensure the smooth operation of the venues, this  
9 }# L/ r: b) O/ P1 x& n+ Lis to include but not necessarily be limited to systems and processes  
. L4 [# |, f5 Yin the areas of contracts, inventory management, contract evaluation,  0 _) Y. N6 ^5 }8 s2 S6 `: a
pricing, costing, equipment usage, rental/contract invoicing,  
, d2 G  Q9 B8 f1 s. l+ e8 ttogether with such other systems and procedures as may be necessary  1 _9 p. I$ F8 {) \
to ensure the smooth, secure, efficient, cost-effective and  0 Y; u: w# v5 u, \, R+ l' A
functionally-effective operation of the Horowitz Theatre.
+ b- _, |- j7 T. t# _·  To recognize, develop and set in place such operational procedures  
9 v, `9 z' T# a( O) R4 P$ D5 was may be necessary to ensure the smooth, efficient and cost-
! ?7 r/ b6 g; z8 \% g2 Leffective operation of the venues.
; K1 G# W" w* a7 H% a·  To negotiate rental lease agreements (contracts) relating to  ' f1 s, U+ @; _0 M3 V
dates, rates, staff and miscellaneous charges.
4 F$ l& L7 H3 y9 q( B·  To ensure that adequate inventory is available at all times and  
0 @6 y; N% X. r2 qthat such inventory is stored and issued in effective and secure ways.
5 j2 I, S( r. Y- _- f) C( H1 z·  To consult with renters as to facility issues in producing their  
0 B* b: P1 E: E0 @) bparticular event in the venues.
/ |8 T+ E" l% f7 G·  To provide the venues on-site staff with such documentation and  
; E& n4 ?, R' G1 o3 \supporting information as it may need to effectively fulfill the  
1 J! M' `# ^: `% N: T% froles they are to perform to ensure the success of the renter´s event., M. w4 R) V9 X+ u. B
·  To produce quotes in respect to staffing costs for a particular  
5 X5 C% N. x+ q9 x* s6 Erental with consultation with the Technical Director.% U- L! F% \, U3 k. h' l/ N
·  To ensure that all queries raised with the venues whether from the  1 b* p  D) B% W' U* o# u/ n- `
SU or renters, are promptly and effectively handled and adequately  
8 O; ~8 b5 O3 O  t" J1 ?answered, and to ensure that such action as may be necessary in  
$ y3 Y: {& \& I! [. Z# bfollow-up to such queries is taken in a timely manner.1 O: x. S- h& O$ U2 G
To ensure that the venues and its capabilities are adequately,  6 c$ L5 J- Y0 o  B* D5 y) Z
effectively and cost-effectively advertised and promoted, and that  & \9 a  x! ]# Q; z1 v/ `
the cost of such endeavors does not exceed the budgetary provision  # i0 W% I4 R) I6 ~( g7 Y1 _
made for them unless prior approval is given by the Manager of  
5 [" A1 ]$ e& ?Programming and Venues.7 n, L; U( W& q4 o' b% }  }8 \
·  To act as an informed and knowledgeable resource in the case of  
+ l' y  A. m; l% s, isignificant challenges and/or problems surrounding the tasks of  5 \5 f* H% Q0 k0 u" X! D. m+ b
marketing, administration, operations, and any such other matters as  
4 A0 ?  y! P& m  [* Ymay provide such challenges and/or problems.
" E3 ^6 }' S& p2 N9 p$ M) ]·  To attend such meetings as may be required to support the smooth  : I7 k0 W% o1 b5 L+ w
operation of the venues or the Students´ Union as a whole.
9 d3 @2 E2 Y$ A·  To perform other job-related duties as may be required by the  
  {8 _; ]  i; S- WManager of Programming and Venues in order to ensure the smooth and  
5 J$ r: z5 o% f* g4 e/ @$ ^+ Isecure operation of the venues.0 W$ D$ n8 B1 \. Y, q) Y
·  To recognize, address and handle all matters relating to overall  
4 q# @8 e0 a5 w, l6 B5 ]operations in a manner which reflects the requirements of the SU´s  ; c1 j. m1 A- x; P7 L5 q1 y7 P! d$ ]
Manager of Programming and Venues, and Manager of Finance and  
: q: z+ l  {! i6 o0 P) N3 N$ iAdministration, and in a manner which contributes positively to the  : T* i, d' L# F3 l) Q
smooth operation and success of the Horowitz Theatre.
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: t, [! U4 u1 z5 ?- s0 ~9 u, FQUALIFICATIONS:$ e! I) x5 x, e: a/ b; N% l
1)             Minimum two years related post secondary education, or  
7 r. [9 Z. Q5 |. l2 S5 uan acceptable combination of education and experience.
# e# S6 X- ?+ e2)             Supervisory experience.
0 e& }  W9 C. V5 e: E' E3)             Ability to create new initiatives with little or no    H- \& F5 x4 O& r+ i% R
supervision.! y7 z- I+ g  N7 K) v
4)             High level of creativity! X4 O" ^  f+ e$ S: H9 S! S
5)             Knowledge of budgeting and staffing procedures.4 \; Q1 Y# g. k! K0 |: K- @* z
6)             Excellent organizational and communication skills and  
% ~1 L6 A; K4 `4 pstrong writing skills.
, d  P) O/ i8 @7 n* Y7)             Dynamic individual with experience in large group and  
1 ^% K, K8 j/ F$ |5 @one-on-one promotion.
3 e' j6 C! {8 A' M             Ability to work with students, staff, University  , y+ ]# V+ G' A& w& C9 j+ j3 I- |
faculty and administration with a dedication to providing excellent    D9 E. J8 {- `# M5 ~6 y
customer service.
4 t' W) m3 u' S0 o4 a- mUnion exempt position0 f& k* \$ I2 O9 ]; A: M
July 6 2007
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2 g( v  B* o5 `- |, {Please state salary expectations' Z& b# `% H- X

) _! V+ Q3 [9 a7 |5 p2 Z7 P* dPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  
: S* b5 ]2 g  x% X* S! |: @/ l' NRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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