Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

# v5 c8 k4 D, O9 a) U: j  RLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

5 C; F6 M( y# f. C2 {  ^2 l7 zJob Types: Full-time, Permanent

6 C' D7 t" _) A4 {5 p- ]Salary: $35,000.00-$42,000.00 per year

7 z  t; N/ \. `! A+ C' W) F; ?Job description

- Q& g7 p5 F" B5 H' E8 p8 F% }Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
' I( |$ F9 \  O7 T! A; EMust be detail oriented with the ability to multi-task and strong time management skills
8 N$ u& v0 U) P4 c$ B* r8 qThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
3 s$ P- l4 M/ }& }Teamwork request - Works well with others and independently. Work needs to be done in time
" W/ p9 s& u! p5 ?/ N. O( Bmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
) G3 [" G/ p# lCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
. f0 D* w$ s' s$ Z4 kBilingual in Mandarin and English is required

- Y$ P5 v: ?* O  L! SJob Duties:

6 A9 h3 q( w  fOrder Related – Time Sensitive
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4 t2 O3 R* Q; K1 I  n- ROrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
% H9 G% P, c" J0 Q$ lOrder/Data entry Accuracy in time manner
1 Q, w! N% O/ l0 K$ m* XCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
* ?, k1 T( X# D' z7 K  UAddressing and resolving shipment and inventory issues independently
1 z/ X' w5 H8 j* YReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
: \" b4 Z' {$ A. Oclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
2 D2 H- K: r$ |% l6 USubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
2 ^$ f0 l! @( a+ M& \Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
/ h4 h0 t' J7 ?4 F* x% Cproduct in transit and missed deliveries with account representative
  E& D8 Z5 t# ]0 g: Q/ s2 q  `Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
% e% h# z$ N7 i9 XEDI accounts related work and others as required
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: J+ O! H0 m& |" ]6 h; c' M8 S7 ROthers Related:
3 l4 |' Q' U" q* W- b
0 K) z: ^: {8 A; Q' KRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
$ p2 Y. Q5 M  Y( `: RAssist Auditing’s request for Order Processing related procedures
8 [6 ?1 q) Q0 YCustomer Service and other duties as required.
( k5 ?& K3 V" a- |& b! i0 b
( a0 s, J3 \! g" ?  W+ ~Expected start date: ASAP

! E$ ~; L5 [/ K6 y3 }! s1 yPlease email your resume to info@hapetoys.com, thanks!