Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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% {" j( `6 i3 V8 Y8 c( [5 FHiring Position: Order Processing & Admin Work Coordinator
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& |; N1 R7 X* KJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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$ H$ o& n: \2 K- tJob description

Requirements:

4 G% m& k8 ?6 [+ X: }3 TCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
6 C! P$ I& ~5 v( U$ }Excellent written and verbal communication skills.
/ F( y0 w: h, c& D6 eTeamwork request - Works well with others and independently. Work needs to be done in time
: n8 ?" c5 K( i8 Wmanner.
- \2 l+ m3 P; x1 F1 EIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
" b. j2 U2 z) C' l# fStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
! ~0 J% w. {& t; w9 J2 [0 Z6 Vstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
2 |0 _+ |# a- _( [4 _Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

" m! _/ p& b7 H' T) w* jOrder Related – Time Sensitive
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5 Y4 I& {7 C  n) V4 z1 ]Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
: ?' x* R5 f2 t2 X6 V; |Order/Data entry Accuracy in time manner
) T; K! f$ p" j) s7 oCheck order Accuracy in time manner
+ _! i, b- x& ACharge Credit Card to approve payment
5 ^9 g+ R. Y; Y5 H" tSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
2 l" w6 o& s8 U! @8 S/ N, y  FFollow up and report about order status
) [  Y4 A  [& [* x! d- x  g4 \Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
* z  h/ S* w9 p5 i3 yReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
$ k6 Z# ], m' Q4 \closely.
: \! k) u5 e2 D! KSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
0 \7 i1 l/ [3 w$ x4 F+ A, bCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
8 o" s" d0 a4 V, l* QCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
$ \/ z; a( L% I, SProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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9 J% ?& h; i" H7 sOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 B& e  E+ Q9 Q% C# GBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
; g% ?4 R- I/ Y8 N% CWork out Sales or Inventory related Reports on Monthly Basis or others as required
% m, R7 d! \, A0 S7 A, aWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
6 n7 ]- s3 |, q, B8 W$ J) w2 Y% CUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
* X4 W0 i# z  ZCustomer Service and other duties as required.
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Expected start date: ASAP

7 N  A, m* n, r1 k8 f, Z9 TPlease email your resume to info@hapetoys.com, thanks!