Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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# x+ e' ^+ l& ^* S! k6 jLocation: Sherwood Park, AB

* n. n% ]% _( K4 VHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

1 u! G% T& m: q0 G: O% J# tSalary: $35,000.00-$42,000.00 per year
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+ J7 b# o, K% H! T' H6 tJob description

Requirements:

& ]' m0 M% n  g& X7 \. GCarefulness and Accuracy about data checking and data entry.
" z! [: r$ P" pAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
; d& H% Q) F4 J" `' sTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
! @5 A) X1 Y% l1 z. ?+ S5 ?5 ]Strong Excel skills is required.
2 E% `$ O* P" C7 ^* P1 P) aCould handle high pressure work and cold calls.
% r6 \" J& [/ V. }% G$ @+ p7 `# Z: VWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
( Z6 I0 r. b. M# G! `* O/ s6 ?2 aOvertime may be require during Oct – Dec busy season.
! c; C- }% b- x/ {" x/ p$ ?Bilingual in Mandarin and English is required

5 l- h. C" b' I$ Q4 mJob Duties:

Order Related – Time Sensitive
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2 u. \* |5 L8 o& w# EOrder Acknowledge by email
Print and Review Order Details according to guideline
- y; T" X/ H0 F' GCheck Customer Credit limit according to guideline
; g) V9 Y) C  Y' wOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
; i6 W- T( N% O+ cCharge Credit Card to approve payment
Send orders to warehouse to process
4 x0 m$ a; D  @1 P' j# x( {, jCommunicate with warehouse if there is any special request or Inventory Shortage
* w% H' I- n% cFollow up and report about order status
; L( o8 O* o; m, |) k, kEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
2 a" T+ T, l2 l; |- p. f- Z% vReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
2 F8 g7 y8 F: t1 k3 \closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
3 ~# |) J, N4 u2 z& NCheck Customer credit and fill backorders accordingly
  l4 {( q3 p! ^* H9 K5 aCommunicate with warehouse for shipment shortage
8 l8 ?6 g# Y( Z: C; F: M' cCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
! s; I# I4 ]1 WProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
& o+ K' Y, }$ w! E- |. w$ JWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
' _. @" A: ]  `7 TUpdate system with Shipping information at order level
+ ?. S0 }" e" v4 j' H# \. MAssist Auditing’s request for Order Processing related procedures
. {9 e5 G1 f& S& u3 C1 i0 WCustomer Service and other duties as required.

Expected start date: ASAP

4 G4 X* h+ w/ x& Q) Z7 }Please email your resume to info@hapetoys.com, thanks!