Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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6 R; d/ h) z  ]Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description

! R6 |& }/ h/ s# S5 \Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
0 J1 x; a/ l7 i8 z: M, @7 VExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
3 `1 \$ b+ x  {6 J, E& X! @manner.
+ U. M" g1 }' W5 A9 DIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
+ }) |1 {7 ]3 T8 l2 K: xStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ S$ t, y1 L) C( Lstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
6 n3 X& w3 F; Q; B8 qBilingual in Mandarin and English is required

. o: s: Q/ y  I) lJob Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
, N4 {1 O; j1 H: y+ v, {Order/Data entry Accuracy in time manner
4 u- U% j0 g2 [Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
  q* x: g7 }1 |6 WCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
: U  c/ F4 t! y8 bAddressing and resolving shipment and inventory issues independently
  ]5 n3 m  ]* E4 MReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
, \" s& O' J! ]# k# W$ HSubmit ASN and invoice on Customer Portal in Time Manner.
0 N# i: |9 A/ l+ z) o$ w. ZSubmit weekly inventory update on assigned Portal
/ k9 R# K: i, U. ^7 `2 D" `Check Customer credit and fill backorders accordingly
. K# Y, D5 b5 y  k$ CCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
( n9 j* T- s: J/ k) W8 Qproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
) s. Y# m& T  Y# DProcessing B to C orders and update tracking information in time manner.
0 T& [! h' n! C2 WAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
. D" L9 [) b! T. O4 Q1 KBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
+ C, Q) F2 X" i) h$ QWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
6 @" k& H9 Q) M7 i, aData Analysis on Weekly Sales Through Report for 2-5 key accounts
1 ]( s! y  U. Y4 B; s5 d7 f& wUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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  Q* [* d3 r0 n* `  tExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!