Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

* W8 G: }9 g! Z3 K. D" X/ T- l$ |. }Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

4 `5 J. D4 }+ w7 S- r1 T7 aSalary: $35,000.00-$42,000.00 per year

Job description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
9 v! ^% k- F( |: YAttendance is key factor
4 R- ]# w1 |8 V2 a5 u- AMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
7 l' O7 `, i6 R, E# \( g& AIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
/ L2 Y; Y$ l- P( q2 p0 E) hCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
9 z/ B9 [. J7 h/ ?: Nstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
( z; x' Y, `: S6 \$ |) d, y: n, lOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

( ]& D, c5 E' eOrder Related – Time Sensitive
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Order Acknowledge by email
. H7 f+ c0 o4 yPrint and Review Order Details according to guideline
9 ]& U8 m* `! z8 X. S. tCheck Customer Credit limit according to guideline
' A/ D2 T! k  D/ d' y, |, J: vOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
  ~# N6 D" ]+ S4 @1 j/ S- UFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
" @2 s  I# n' s( p4 xSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
$ [8 ]- ]) ~9 v& yCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
( a$ F# D7 ]3 _$ B* LCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
: p7 Y; ?( m7 w1 m: |- t3 P3 lSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
% z+ ~2 [. d0 G& LEDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
' |8 Z# B9 \; n* c1 E2 ?) ?8 n0 mBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- J& U: k0 V: w0 F8 jWork out Sales or Inventory related Reports on Monthly Basis or others as required
) m" ?( a' ]# B5 O5 i, p# V% {9 IWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
4 p1 Q0 {, t( C" V7 T( _! J+ S8 vAssist Auditing’s request for Order Processing related procedures
7 @: ?; c' u3 Q4 m  X1 jCustomer Service and other duties as required.

4 N# f! z* g8 g( C3 a  IExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!