Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

0 `. W3 y4 [- z; }5 GSalary: $35,000.00-$42,000.00 per year

* a* ~  E. Q; h4 g) ?Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
1 g- w4 ^: L) ^* Z, {) iExcellent written and verbal communication skills.
7 H5 |, z8 r& h6 P$ M2 {Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
2 B4 n8 V0 @* H3 aWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: u" F% m! o. C& c* v" K4 c  astatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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: t# S: i" X! c; J3 n: U4 rOrder Acknowledge by email
Print and Review Order Details according to guideline
5 k5 F7 d4 B5 p& I1 DCheck Customer Credit limit according to guideline
/ q6 ]! f$ f! |$ }* i5 E- dOrder/Data entry Accuracy in time manner
2 n/ B: f6 u$ L2 h8 C; DCheck order Accuracy in time manner
1 t/ k! H0 j, `. x& W& ^: e5 M6 uCharge Credit Card to approve payment
7 V+ y# T/ C$ W* {Send orders to warehouse to process
; L) ?1 h  d1 K% S0 _# p$ JCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
# C5 v. f/ R* D7 @! aEnsuring the safe and timely pick-up and delivery of shipments.
$ J+ y' s' N( j8 L6 G* i$ `Addressing and resolving shipment and inventory issues independently
* R3 k- K4 J  K. w- VReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
. V  B0 a0 c, g' \' _0 [# bclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
2 e; K9 H" X$ x- iSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
3 I* M' }- _8 i/ _5 KSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
* a+ j: `2 E; S% R) I  x9 U& PAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
$ q, Y9 M2 R) y3 XWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
+ O' h) j. W5 k2 C- S2 \. XUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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. V1 R: Q: P; r/ P8 rPlease email your resume to info@hapetoys.com, thanks!