Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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5 N, E+ z' R( G' kLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

5 a$ H5 _3 H4 O# d3 eJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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' O7 x" M# z: tJob description
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, K3 H* j( k, Y+ n7 H3 }Requirements:
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Carefulness and Accuracy about data checking and data entry.
. V: {  [- V1 `/ l* l% K5 OAttendance is key factor
- V' s) ~" a; J- l& M/ N: U* ZMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
8 l/ u, z- @+ t6 rExcellent written and verbal communication skills.
& d. f; y. f1 H5 Y4 o4 s: o- ITeamwork request - Works well with others and independently. Work needs to be done in time
manner.
( s  ^) ^* c: H4 j: g/ v) [Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
4 F2 q" p9 \7 b* [8 CStrong Excel skills is required.
2 m5 Y: P: G2 i2 p; s) `5 rCould handle high pressure work and cold calls.
5 S- ?1 g8 Y8 G# a% TWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
1 H- T+ K, k( E' ~Bilingual in Mandarin and English is required

; X; i/ J, N( F* Y: uJob Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
- h* c0 Y6 f- t  sPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
5 b* _+ D/ n6 ~. HSend orders to warehouse to process
7 s8 N! b2 C1 {1 w5 zCommunicate with warehouse if there is any special request or Inventory Shortage
' b' ?  D6 r! O0 `Follow up and report about order status
7 d' G  i1 R0 L. }Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
5 n# P/ K% z" s& F( oclosely.
3 h* F5 v! K/ n, D4 jSubmit ASN and invoice on Customer Portal in Time Manner.
6 D# ~% s3 H" W1 j% ?( U) b  e2 CSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
" I0 y9 D, ^3 T+ }% j1 U1 KProcessing B to C orders and update tracking information in time manner.
% R! _5 f! f8 z5 O* e$ @! P8 EAdmin work to update forms or file reports on portal.
+ B  y  N7 N% F/ U6 ~EDI accounts related work and others as required
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' ]- A1 K  \1 ]. O1 U! UOthers Related:
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0 v7 c8 [# X. `. h- m- e3 yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
9 y$ O: K- ]4 {' V: W  hUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
% S2 _! n3 N6 I* I- C; g5 b  vCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!