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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net" J P8 e8 e6 c+ \/ e9 h
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢9 \$ }6 J7 h" I! G
9 K# P/ k) C, p. tResponsibilities include:, Y& x3 H/ {1 H% ?- G$ W- o1 x% K
9 C! l R. k" K- W; }3 b% ?% l4 ZWorking closely with marketing, sales and programmers to facilitate customer system integration.& n: Z }; a# q! p
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.- d' U* B1 _- R% [2 x6 X
Technical support and troubleshooting of client software implementations and customer issues or problems.
4 M" G3 r3 W2 x* g' q% q% `7 YCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.& `# }( i, m. j( o$ ^. i
5 [# I( O- I: A3 `Requirements:
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9 @- @% C# k/ j/ Q& `" g5 e" z& |- Advanced computer and technical knowledge7 f' x$ l% W, u4 l9 D% c
. |2 i, I5 Y4 J" T! P1 H( i$ ~- Ability to solve complex problems in an efficient way& _4 p" G d' T5 B# A, u
# E( K& l+ I1 L1 u- Ability to communicate in an effective and constructive manner with customers or potential customers
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. i4 I$ Q$ o9 t- Previous software support experience is an asset
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" }+ j! M& @2 \( _ V5 y: w- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended3 q1 c4 \. t+ H. O& _" a$ J
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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