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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
. l l( H- Z" `有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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2 @, E5 {# a3 A; N6 nResponsibilities include:
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9 O8 I* Z$ j" a' D3 ]Working closely with marketing, sales and programmers to facilitate customer system integration.
! e5 c8 H) g7 p7 ?8 O, x) N; ^Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
( F- o2 Q4 }3 KTechnical support and troubleshooting of client software implementations and customer issues or problems.
) `: {: ?) |2 W6 Y% d6 B; w7 cCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting. C V# g' j3 Q
' H: a+ i V' t( ]# t' c: BRequirements:
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- Advanced computer and technical knowledge9 N: {1 s3 {2 f9 I( G u
2 e/ z( R9 y0 d; ~# @$ e- Ability to solve complex problems in an efficient way. x2 e/ u( P3 v+ l; v2 }
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- Ability to communicate in an effective and constructive manner with customers or potential customers! E& C% _: i' y s) A* u( E
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- Previous software support experience is an asset( H5 {8 t% l4 |0 X: w" g
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- Post-secondary education is an asset
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- s: R2 @; X1 i5 u/ [8 c+ v- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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