Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

% j/ R* R4 h4 K* e2 uJob Details
Job Description:
4 O4 A* P$ w/ J2 O: ]Job Responsibilities
3 |2 i+ C6 F$ m" |•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
1 o+ w. z& C/ i. ]+ P* C•        Oversee hotel security requirements.
1 n8 v8 ~% q8 Y1 s9 k•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
7 Q, |: g' v% e/ o0 r•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
( \, c: K% g0 ?5 O4 S•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
2 {' @3 \1 c4 C2 k•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
) {, R/ g; t4 l" L. T# u•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
/ ^: ~3 ?3 C" U( V•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
) p8 N0 u0 Y: [/ @•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
2 u5 f. ]0 y; X& m% M1 I- h1 U3 G& T4 P•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

9 C: g% U3 {6 P, a4 @6 |# `/ p0 aRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
/ _/ g4 M7 [0 E( e• Ability to deal with all levels of management, staff and businesses in a professional manner;
; S( Z) P& E& h6 {; j+ X• Ability to lead and develop;
+ n9 V, C4 ?. b5 x* D• Background in the development & execution of business and operating budgets;
8 ^) s; E1 l% D+ a* H- V* |• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
! y% g2 B( K- u/ C• Proven ability to manage multi-tasked assignments;
0 P8 V6 x4 u0 \; `) `• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
' O( D! Q& y: x4 V( D4 D
7 s( w. {! Q: x/ X) FAdditional Details
' `, Z1 b' r/ y8 g& E6 e, s$ b6 EJob Available: Immediately
/ Y9 A2 z7 w6 E/ q# h5 x9 m5 ZBonus Plan: Yes
7 e' V1 H/ }" N' M) d! a; [Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
% h1 x& o0 `; o; }! R4 ?# f2 ?Other: Meals, Drycleaning, car allowance, medical, dental
2 @4 @9 `9 A  H/ e2 [  `6 G5 CAccommodation: No
4 y' b. P/ T7 y9 ]Management Position: Yes
( x7 d# r- y2 _  s) D# k* \Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services