Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
7 ^1 C" C8 d9 pDate Posted: 7-Dec-2012
5 K* r6 r) i6 m% T, m  c) yEmail: whg7104@whg.com

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Job Description:
Job Responsibilities
6 F- w) [, e& m0 }  d•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
' ?5 w4 @( S+ o( A•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 A; e" T  \( G! _* t•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
9 W9 k# I0 ]7 R" U/ d. R•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
& D9 ^1 w9 _3 s•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
; \; `2 R" a1 q# w) K•        Weekly scheduling of the front desk staff.
+ N0 X. W( X: T. X4 I# V! [6 l, a•        Manage rates on a daily basis for short and long term.
- d( \7 A) z, c5 u•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
: V8 S$ ~+ C& B* S" d•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
3 l& i. Q$ c( T+ O•        Attend Cluster meetings.
/ g+ I+ J* i1 R•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
+ ]! c  e5 C, Q2 Z3 ]. w3 B9 k•        Handle PMS computer problems in each department
2 _& i5 G% X; s0 [) |•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
/ {+ q2 Q* f% ~( x2 k0 H9 q5 g% O•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
2 ?0 p& b4 j( ?9 m! v• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
% [* N% s! ~6 Q1 Z, z' U• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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; E. D3 _3 R4 x8 _! {" CAdditional Details
- f, i6 w9 V7 bJob Available: Immediately
Bonus Plan: Yes
) n" s0 f4 n. p) h, {/ SWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
- t% h! {! }! s) Z/ k3 ~Accommodation: No
$ f7 q/ l$ u0 {Management Position: Yes
Entry Level Position: No
4 i8 a1 \5 M8 B3 T9 r3 ?1 EIndustry Categories:Hotel/Resort
! Y2 v( N0 j2 e- t. dPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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