Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' h7 I  |/ N6 a4 J5 x2 s2 yDate Posted: 7-Dec-2012
/ q3 P( X. C7 u; _+ Z( ~% W+ E' YEmail: whg7104@whg.com
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4 h6 N, r1 m/ ~* h. jJob Details
Job Description:
/ ?5 ^" t2 u# K* v* P) iJob Responsibilities
& a: `2 m' g  D9 e/ L& a6 R" ~•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
% `5 T4 x: F, _- R# ~0 G! H•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
4 [* `% U& X5 W; f( z9 M•        To communicate effectively with other Departments Heads to levels of business and type of business.
( l3 k2 o+ L7 ?0 P* _% N•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
7 U8 X4 j* V/ ^- ^  k•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
$ O7 ~  P3 S" {& s! q•        Leading and coaching to provide exceptional guest service.
6 L& G0 b) X4 D3 d# S2 @7 n•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
. o( R- t- i) v) {' n•        Attend Cluster meetings.
# L! C3 h; m5 O$ c8 s•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
& L, C) \5 r( x9 P5 @3 Q* L# I+ ~•        Handle PMS computer problems in each department
+ ]3 U' t; W. q! C! O•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
4 N# U5 A1 \4 X* m7 m•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
* v$ ?# b/ n& c. p! z) B8 ~•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
; g0 k5 E9 @% E0 m! G9 `• Ability to lead and develop;
4 G' [! d# k* @• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
0 @! a1 m" ?( m0 ~; f7 Q, {/ N• Ability to work within deadlines;
8 r( U/ o6 Y1 ?0 c3 S5 r. h& \• High level of creativity and innovation;
* ?6 \$ p# @9 Q  @5 @, K• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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8 |2 R5 a. r! x/ [Additional Details
Job Available: Immediately
5 K4 r( c# J1 @5 oBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
6 A) I- L* H# x. y" i  BOther: Meals, Drycleaning, car allowance, medical, dental
1 Q* g/ w' H# m/ pAccommodation: No
4 W/ n5 @. O4 k6 AManagement Position: Yes
Entry Level Position: No
- J* r+ z6 t$ mIndustry Categories:Hotel/Resort
8 v5 p3 J  J: N5 TPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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