Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
0 _0 x; A% V5 sDate Posted: 7-Dec-2012
1 }! ~7 J# I0 V+ G4 Y9 n3 MEmail: whg7104@whg.com

Job Details
2 ]; i; {) `; `Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
& }3 Y! ]0 N' M4 [, O+ q•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
" a6 {  U3 p! ^•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
# ~: S' G. z1 M! P$ ~  ~* q- f•        Weekly scheduling of the front desk staff.
. k8 V8 Y! [/ c. X% m8 X•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
  H9 L) ^' B  y2 S•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
- y: a0 Y& d+ h4 y3 \•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
' a3 ]% B, B' O$ P+ H•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
  ^) [! H+ T% y# Z•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. A7 |7 l" ^  p; J- M& s' p% u• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
! @. }% e. M) Y; R! ?0 ^' ?• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ a. R! _8 d! c, {/ ~4 B6 L• Ability to work within deadlines;
. {) j) D5 a7 j( U1 Z" D! L6 D• High level of creativity and innovation;
; T5 b: G1 Q: ~: g6 ^9 f& F• Proven ability to manage multi-tasked assignments;
' V/ `  J, R1 G; e  y  q• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
2 }8 ?0 X& r9 ~0 L2 sBonus Plan: Yes
6 W: A9 T% x1 e) h7 e( ?& j3 SWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
0 `- p+ U) w) R% b+ n& B' kAccommodation: No
6 _# i& O6 N/ ~4 GManagement Position: Yes
6 X2 V! H  U" `4 O: xEntry Level Position: No
' N+ X. e, P; v3 V7 t' D& WIndustry Categories:Hotel/Resort
2 m: U5 G! k; B1 d5 QPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
2 C- X5 [0 Q. R7 r; b$ k5 t# M
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