Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
4 l3 H% d5 W1 ~7 A4 l+ {' ], [Date Posted: 7-Dec-2012
/ E2 Y, N& R1 u) ?6 W# ^4 dEmail: whg7104@whg.com
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% X8 U6 p$ |/ x+ TJob Details
Job Description:
2 n8 f. L/ X# o+ q. ZJob Responsibilities
' s) l% n/ N5 y6 c9 Z0 z( B•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
) i  }' W# X. J- Q9 g+ T•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
3 [( B5 R' M- e•        To maintain or exceed the established standards of operation.
; T' m$ J: `2 m3 V0 D•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
- P  {  ?3 {7 {: x$ ]•        To communicate effectively with other Departments Heads to levels of business and type of business.
- [3 v. ]1 P9 s& d•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
* q$ {* o, \# U+ Q8 i  s5 R•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
/ ~! e6 F* Q; R; J7 l1 e•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
9 `; O9 k9 H0 ~  V8 [) }•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
: S& g$ N- j2 p7 X•        Attend Cluster meetings.
" L: K: T4 h# M# W•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
5 _+ J+ m* ^0 [•        Handle any issues dealing with high speed internet in guest rooms or business center
* l* G: y0 _6 [8 I: U•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

% R& A( w' j' w. C% SRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. L5 s' Z( r& \9 }. z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
- l7 y8 ]1 W& {2 f1 O8 f) A• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
+ W% r& J+ L. ^Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
, @8 X; k5 [! z* \Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
6 z4 w5 L$ G) {8 `, tEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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