[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
4 G% P2 Y9 [4 KHours of Work: Part-time (21 hours per week)
3 C$ t$ j3 d9 Z
Position Summary:
0 M! V& r& |7 ~# y8 uWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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3 K* v1 S2 _% h3 JKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
$ ]/ d- V+ s7 n% P6 i! k•        Order and maintain office supplies for the front counter
' k3 A% k0 N0 x% Q) w3 b•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
' V" y! {! K, Q•        Maintain and update the information boards with upcoming events
- r& f5 S7 d# J  O; b•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ {  K. _. A) _( w) Y  _1 i8 K•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
; M# O* V4 P/ n3 Y1 _  L3 G4 c•        Maintain front counter service files
•        Perform general office duties as assigned
) [8 z, O+ e6 Z8 @% r5 O4 p•        Report to ISP Program Manager

! D+ u2 ]1 X+ p1 |: l2 F# }% E8 ]5 mKnowledge, Skills and Abilities Required:
6 S7 Z9 H- r8 u•        Excellent communication (verbal and listening) on phone and in person
4 N+ ]( C6 G* \& p•        Fluent in Mandarin and Cantonese as an asset
; ^  t+ d5 a8 i" P•        Good English writing and oral communication skills
4 E0 N) l; O% d, e% n3 i•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
4 i# c$ l0 O  a- X* d- B/ t•        Ability to address multi-task and set priority appropriately
4 o, q3 Z' ]( \% }) }) Z•        Sensitive to the needs of immigrants with multicultural backgrounds
, Y* o2 ?8 o; l4 ]# u6 f0 _- s% p•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
) j* q1 t1 L2 v% F9 b7 v; O- i•        Receptionist or customer service experience in a fast paced environment
, ?8 m& g8 n7 g& f+ Z1 A•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

3 z$ h9 l' w( k" s) |Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.