[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
0 ^# I" r8 ?' R2 aPosition Title:  Receptionist/Immigrant Services Worker
- V0 R& ~4 Q2 eHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

" k5 ~5 @5 d5 XKey Responsibilities:
, h! f: [4 v& D4 _$ u2 ]•        Answer incoming calls and route calls to appropriate person
7 N) ?4 z" Q* t! i% |' g# U) F•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( Q* f# y1 x% e8 W  e  q•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
) u* f5 H1 c% [% @- c" ]) ]2 S•        Maintain and update the information boards with upcoming events
$ L& ]* G$ K8 z, o+ d•        Assist the ISP team in reminding clients to appointments of workshops or other events
" q9 D: x8 Y; o, Y# ^•        Keep the reception area tidy and clean
. R' i! Q6 {: M. M( i" j•        Attend meeting and training to stay current on immigrant settlement matters
2 e3 I- z( b8 p•        Maintain front counter service files
! ]$ o; E$ F. F6 K•        Perform general office duties as assigned
; d; X: g. I2 D/ s- h•        Report to ISP Program Manager

& R. s" `1 ^7 `1 [Knowledge, Skills and Abilities Required:
- F$ G) b1 ~8 s( D9 m•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
( H- i9 }* E+ B+ a9 q3 |•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
9 ^+ y9 V5 ~; G7 n. F: q•        Ability to address multi-task and set priority appropriately
* g2 W) o" h" k! u4 y1 T•        Sensitive to the needs of immigrants with multicultural backgrounds
$ }$ u# N% E3 w$ F0 O( o. ?' {+ _5 @•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
! ~2 y" X4 H% ~( p( B( j! U•        Receptionist or customer service experience in a fast paced environment
& }% F4 G- c# f/ {5 j, H6 R•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.