[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

" ]' ]7 f" u- I, H6 D4 x, AJob Description
2 F' O) p# q. a- FPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

% m% g, a2 A* h4 f% x4 p, w% yPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
6 T3 @0 |* T0 I# b4 o8 b* Z/ t•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( c) K( h3 W* {4 {+ e, Y" J•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
3 h4 E1 v  j+ X; Z' G$ {+ ]5 W•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
6 c* U+ b5 Z$ x0 y6 E; j2 _•        Report to ISP Program Manager

1 z  e! l/ I- M; o9 L0 D1 Q5 FKnowledge, Skills and Abilities Required:
6 B3 V9 c1 u1 o$ d6 i5 s" R* R•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
4 s2 A: K* H3 J% |% O•        Good English writing and oral communication skills
+ @7 l" [+ O* {$ z. N•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
! B- o; p$ I' y9 C  ]* L" z•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
6 ]2 M6 [' P) w9 Q" I$ h•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
; O, ~' S) n, i& X! l
Qualifications:
•        2-4 years of office and clerical experience
" l5 i( y1 _1 e6 D7 |•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
( g; k9 I; F, U7 Q# e& |•        Ability to work well under minimal supervision
1 C7 A9 X5 I! |4 Y
5 U0 t, d- i8 oPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.