[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

1 l& s9 Q7 o) q0 OJob Description
Position Title:  Receptionist/Immigrant Services Worker
' p' z* r; [0 q: @Hours of Work: Part-time (21 hours per week)
( y1 u9 N4 g2 d9 \$ o% o. n* B
# F. N6 p- D8 N. CPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

+ r  {" \$ ?3 ZKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
. a3 k( V7 \* V* j$ v•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
! c! q# S1 h, m. |# U6 y8 J, H•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
4 ~6 `7 y6 d& @# K•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

- @2 O/ r3 k# c9 Z/ A/ ]Knowledge, Skills and Abilities Required:
0 t! t+ ?& x1 \5 I. p( V& L0 n•        Excellent communication (verbal and listening) on phone and in person
& h+ Y+ t, b6 Q3 R/ Y•        Fluent in Mandarin and Cantonese as an asset
, p" M3 Z% d! n9 |6 Y! E8 c' `•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
: q9 }. T0 e2 s5 |9 l7 h3 H•        Ability to address multi-task and set priority appropriately
/ i0 \: D9 s, r1 D•        Sensitive to the needs of immigrants with multicultural backgrounds
, E! l9 X- I0 L2 g; E  v•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
$ _6 }) ~1 z3 B; b  Z
Qualifications:
•        2-4 years of office and clerical experience
3 C& ~; V4 n$ G$ c) e•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
  {: N' Y" f( x: Y* b•        Ability to work well under minimal supervision

; o( Z' j" A3 _Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

, E/ E& @' `# f1 @0 x9 `Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.