苏州德资招聘技术经理

竹声

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* u. |  ~9 M  E5 o6 e9 oJob Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011
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Scope and Purpose of Job
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
' Z( W; L% q3 G+ D" X) gMajor Responsibilities and Accountabilities
•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
•        Answering all technical questions concerning mechanical functions and software operations.
•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
•        Assist where needed in application questions.
•        Check all technical documentation for correctness prior to field distribution.
o        New parts and replacement parts and installation procedures
o        Translation to Chinese and other languages if needed
+ k, A$ {, v) M; ]2 x•        Track and report all warranty failures
2 \; G" c: |( n' ^% k- ^8 b' h1 ho        Make monthly report to Product Manager and 3rd party supplier.
o        Recommend remedy to improve product quality and design.
•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
0 c6 N; \7 \6 No        Run field Beta test sites and any new idea testing and make reports
o        Assist in information gather for any new product idea.
! I( ?+ b% m, i% q6 B6 y# w6 ho        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
o        Act as technical applications expert on development team.
( P2 j  s& T* p. m) p•        Assist in Sales support & training.
4 g/ S1 K, t  l- i# w# U3 H•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
o        In rare cases where no other solution exist to travel to customer site to solve technical issues.
Human Resources and Organization
•        As a member of the DC team, maintain a team spirit at all times.
2 K7 z& O' i/ F- K•        Let customer satisfaction be an influence in every decision you make.
•        Communicate information efficiently and promptly to your Team and other management.

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5 i2 n2 v: W- H8 N* [) V. p  @Authority Limits

QUALIFICATIONS

/ G% }# Y2 j; S$ xEducational / Professional Background        Technical School Graduate       
Professional Experience (Years and Field of Activity)       
. h3 X, Q+ R3 r, i" D5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
3 Q. C! c6 j( T: y. bList of Skills/Qualifications       
, a7 _  a# w/ C$ t& T+ v2 y) U•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
1 e1 I( u# w4 @' K: V. v•        Background knowledge of dispensers and software
•        Proficient in software use and writing.
•        Excellent communicator both verbally and in written reports.
•        Ability to travel worldwide.
6 T2 `0 c* K1 f% a2 O+ y2 J# e•        Speak Chinese & English very clearly.
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Language Skills        Read/Write English & Chinese       
, o( Q2 ?- C. r8 D. `% X* xPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
5 G% W( Z% D) ~  |( {& IOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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