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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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1 ?& z5 `0 T. ]( d( DJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011" h: _( f \' {2 V
4 \ q+ _- o( k, ~Scope and Purpose of Job( |% ^$ U9 X& F1 z
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
* ?& ^8 g& D: b9 I. w- x/ R/ YMajor Responsibilities and Accountabilities
; r2 E- b4 U% d0 x0 A! K) p0 u• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
3 u* `+ E- u+ E) A! d5 T x( B' _• Answering all technical questions concerning mechanical functions and software operations.% r7 I7 b; _. i- ~; [& I$ i: K
• Assist with troubleshooting ideas on technical and software problems) S3 m& Q2 e9 C6 S2 ]
o Test all new patch versions of software prior to release
! m2 ~4 o& T7 R6 o• Assist where needed in application questions.- H! y# l- c# @3 X; b
• Check all technical documentation for correctness prior to field distribution." B# ~" w; J3 f
o New parts and replacement parts and installation procedures
1 k' H* T+ I+ bo Translation to Chinese and other languages if needed3 L5 f9 i( d: V
• Track and report all warranty failures9 H( P {6 H4 Y
o Make monthly report to Product Manager and 3rd party supplier.
+ G3 z% {6 Q* Y2 W7 d6 yo Recommend remedy to improve product quality and design.
) y( m* B4 F6 i. e3 x7 e• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
* q6 X% {2 ]# Xo Run field Beta test sites and any new idea testing and make reports6 V- u: K) {6 Q5 C) n) U
o Assist in information gather for any new product idea.
/ I0 Z/ s6 Z4 ? ~ {6 Ho Assist in writing and new product specification
( ?+ t( r( ?$ R1 J. ^3 zo Point of expert contact for implementation of features/functions.
7 I% g. t! H0 M! [8 C. I- ?o Act as technical applications expert on development team./ T$ J4 e9 ?# R$ T! V- G
• Assist in Sales support & training.
+ t" R* T! b- P• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
7 X1 V! a; t2 w& K8 _o In rare cases where no other solution exist to travel to customer site to solve technical issues.
p* ^' d8 l! S; hHuman Resources and Organization9 u. s! D9 v4 B: y
• As a member of the DC team, maintain a team spirit at all times./ R* f4 j2 X. N& K! C; Q+ k
• Let customer satisfaction be an influence in every decision you make.
- G; t, l5 G: T1 z6 @• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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QUALIFICATIONS) M* x7 a2 v% m& b8 P
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Educational / Professional Background Technical School Graduate ( \. q' Y; W1 g1 E; n
Professional Experience (Years and Field of Activity) % H( p: G$ |# b1 {. c! G- g+ E* E
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers l( {. @ I8 Y" p- b
List of Skills/Qualifications % Y! S: J% r7 m
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
. g$ }: i6 G* R• Background knowledge of dispensers and software
$ m( m+ c/ t- j0 a• Proficient in software use and writing.' }! \! I( ]& e. l. F* l
• Excellent communicator both verbally and in written reports.
7 H! R& n7 m) X0 p• Ability to travel worldwide.6 r8 B. T5 Y% G$ {3 ~) l) g0 F$ \ B
• Speak Chinese & English very clearly.. R9 p5 k2 r3 [
4 g# O* ^' |8 X) a& v D/ VLanguage Skills Read/Write English & Chinese
2 ^7 c0 ?; d9 ~* o H; APersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) : O5 @2 J- }, a1 F5 s
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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