Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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/ A5 I8 p# P" H# ~' ~# SJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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# Y/ p: s% ?, @( q# u% w% ~Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

$ Q' J# {3 }- K# W( a. y4 WKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
9 {2 _5 |0 W9 \+ l1 b•        Take and deliver messages to the staff of ASSIST
, F# h# O/ N: L1 r+ P+ Q$ P•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
, U+ v4 P8 O6 q& D  F( F0 u& L* i•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; _1 c4 O/ U, L! L, t! Q•        Maintain and update the information boards with upcoming events
% u4 ?/ H- b% c•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 o5 e2 q+ d% _% M, |•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
( {( ?5 h7 ^+ `% k# ?2 ?•        Maintain front counter service files
•        Perform general office duties as assigned
, G) z7 n8 l* Q' z* W; p! a•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
$ N8 s8 n6 Q/ i! L' Y. H  `•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
0 u5 r; u, ~3 X0 @0 Y* Q3 T•        Ability to work with newcomers and general clients
- W4 U, r9 I% m) P6 V/ F5 E0 C- q$ j•        Microsoft Office operation skills- Excel, Word, Outlook
6 `4 @- R1 v% a3 }  Q6 R9 {' v( K* j•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  `1 o  Q) x5 e" @•        Ability to work effectively in a fast paced office environment
: {" Z, B! b3 E- t8 E5 Z' E7 H' ~•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
' R7 _, v# G# q! \: f4 u; s  N9 {•        Demonstrate workplace maturity and professionalism
1 _0 H) r0 d1 Y8 s# L5 k+ J•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
- g) ?- A, r0 u4 t- Y谢谢大家。