Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

- F( a3 k: ]! x( qJob Description

% y9 a. C) d* E7 ePosition Title:  Receptionist/Immigrant Services Worker
7 }$ m4 u% E0 ~5 f* x! G% A4 MHours of Work: Part-time (10 hours per week)

6 m. O) I, @% c$ t* sPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
+ R7 p' m$ o) w/ F: v•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
- b4 ~4 o8 g8 H•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 \0 w! [7 ]1 A: A9 \•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
, d: D# L+ K) x0 ?6 U9 F4 k( [•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
4 x) a9 r  i& C! \: B" @! w* {* z( v•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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$ k9 R# {% t* q2 gKnowledge, Skills and Abilities Required:
9 ?) H9 X+ {# O/ d4 y+ n' w3 |•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
- ?( A- A# i" g: L) k0 G0 C% V, T•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
# n, k: U+ ?: g6 |; g- ?7 L  E  Y# x•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
% l% M, P/ o* A( P2 p•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
3 X% x1 [7 ]# W  e' q0 g. Y•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
8 v& R: T8 }( G! f" ^; A. \•        Ability to work well under minimal supervision
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# z4 w4 k- o/ ]( Q/ B: u& MPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
% ?* |" E/ o" c$ @4 ^谢谢大家。