Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
- L0 E9 }/ x9 Z7 _$ R3 Z5 i( rimmediate career opportunity for the following position at its Edmonton branch.
' [8 a  E+ T2 J! `* `Role/Function:
$ E, v3 s1 X+ C  XThe Customer Service Representative is responsible for responding to client inquiries both in
5 `* Z4 E% j; t3 P. k$ N  mperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
- U! \" d2 T7 v9 T4 Qclient demands are key components of this position.
: t' x: j* [# C; M% \  C! C& P: I* xResponsibilities:
9 y$ G- q' |1 G' S3 h· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
5 j) K: P, x& C% X. N/ X9 b· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
0 q5 }, f$ F# Z8 Y9 @· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
& ]; @) Z$ B/ M* D# @database;
) Z1 v5 }# E8 G4 x  n7 z· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
! N# h" l- u' Z  sQualifications/Requirements:
9 S$ u$ t; s9 r9 T. |· Strong team player with excellent customer service skills and able to build and maintain
7 C8 g4 r( X) l; |$ @6 Ulasting relationships with customers;
2 y) K9 ]; O1 a8 l2 f· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
4 \1 L% V6 e! K% u  p( C) ?· Strong problem identification and resolution skills;
/ i% g" _! }" _· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
1 g- m0 Z% j5 p2 `8 {$ L9 ~· Competitive salary packages;
* }" q& ]* q2 G: J3 g  d' `2 e# s· Excellent training programs;
: n9 \- R; G: e- e1 E6 ]· Opportunity for advancement;
6 J  X; z' N. ?5 M* ^/ O  C· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
  F9 E( z  F$ F! W5 u. [TO APPLY:
  W  {5 e7 a3 O3 b4 Q. \Kaycan Ltd.
c/o Human Resources
! C$ r) F2 t  Z9 G1 {Fax: 514-694-2674
8 O) B* {3 n- F/ A1 PEmail; careers@kaycan.com
Web: www.kaycan.com.