Customer Service Representative (CSR)

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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
& Z8 ?. l/ b3 fimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
8 e1 n. W9 x( Vperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
  d7 R( Z: c" U% g- N, Kclient demands are key components of this position.
+ @7 B- g* f% f3 a7 W  ~Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
' ~' W5 _; M$ N8 Q! d1 `' H8 J· Supply and inform clients of pricing, credit terms as well as entering orders in system;
! @* p1 b- m' S/ l' r· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
! ]8 T  j4 H* w6 E; |3 N/ w' w. N/ {· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
* t! D7 `% N( h! b( ~database;
! \" R  q( P  c5 U  m2 e· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
! }2 P; P1 E! S0 ~" A, P+ k· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
: M8 h0 E- l( l% ]3 m/ L7 a* U) u# n, alasting relationships with customers;
0 y6 k2 }# t0 z: `! _' c· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
! j: f) D$ P# \: D9 e# X· Strong problem identification and resolution skills;
9 z" a( z- t+ T· Computer literate; knowledge of Oracle 12i database (an asset);
. h; ?0 I8 f2 L' {  @· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
. j( c) t0 K1 @8 r0 O, d. h/ ~· Excellent training programs;
! h# v$ S9 l; F* B& ]6 `% ~· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
1 D7 E7 r  r" F5 X3 B· Stimulating work environment.
$ }" D; E+ F2 w% ATO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
% s! N! a- Z) t0 [9 ?- NWeb: www.kaycan.com.