Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

* t, Y0 z. b4 P  T1 c5 m$ XThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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+ Z1 W6 u* s  l7 ^Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
3 E1 a$ W8 K( w7 ^, I0 t0 i6 V9 v•        Answer multi line telephone system

4 m; I  }% s, l; l0 q9 L  @Administration:
* O0 \  m# k, Q5 }•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
( K) v0 [/ v0 j2 w  C0 Q•        Input and manage high volume of data
' p6 ~5 x# o, H•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
$ G, T. @0 _2 o•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

1 h: _& Z0 ~. K+ W: ]) _•        Minimum two years experience in areas related to office reception and office procedure
# H, N! O, j& [- b; p( S7 K3 w•        Proven experience and proficiency in Microsoft Office including ACCESS
7 p" z# A- f+ m! t9 M9 W7 q4 U" Q•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
2 P0 T9 K. ?. ]; Q•        Strong customer service skills
8 f) S4 J+ @9 A% Q/ g& `4 r•        Strong organizational skills and abilities
& {" ~6 o! L: \4 s( W- `  L8 g•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
* m* n8 s: v! {/ G+ nEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
) ^8 ^, N4 E. W# t9 j9 T# gApplication deadline: October 22, 2010