Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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& ^' A/ V3 X, B+ IReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
: k& l# A: k5 h' g•        Answer multi line telephone system

2 y2 I5 ]1 K$ n" V5 `( \( Z0 ^$ CAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
( ^" J! e/ t) q1 K9 `5 E$ C; y•        Input and manage high volume of data
•        Update and maintain databases
1 {" ?7 O. n7 y8 _, C+ a•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
1 S/ R$ t' R" M# N  k; h2 `* e* G6 @•        Write and revise business correspondence and forms
8 k. Z& J5 |: g+ }/ u•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
" Z. N4 Y. y( ^1 E' h8 H( X•        Thorough knowledge of services and programs offered by the Counselling Centre
7 f# g3 p& V' Q1 n! R% N8 e( t•        Ability to handle inquiries about programs and services to other community agencies and to clients

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•        Minimum two years experience in areas related to office reception and office procedure
1 V7 h4 O: b  y1 ^+ G1 C( |•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
2 P1 J- w+ `4 Z4 r1 n•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
) C4 E8 |1 a$ {- |  b9 SApplication deadline: October 22, 2010