Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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" Y, t4 B- t; AJob Responsibilities:

Reception:
1 {% R5 f8 s7 t- b! f" m•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

8 T  j9 b. H! |# I+ @: VAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
8 U3 Q* ~, V5 K$ u* F•        Input and manage high volume of data
•        Update and maintain databases
/ L6 n" {1 G; ~4 q& c1 J•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
8 y! ~: y0 I4 |% B9 x•        Thorough knowledge of services and programs offered by the Counselling Centre
! A. |# F* b  n$ g•        Ability to handle inquiries about programs and services to other community agencies and to clients

( F! O& e; j, Z% ^' Z* q% n5 u/ ^& @. l1 jQualifications:

& o& i* A% w  o0 J( [( v9 m! i" f•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
" m' }4 m! s, Z+ j5 J/ T•        Detail orientated and ensure accuracy in work
5 }7 l, z( H( U- I2 ~•        Able to interact positively with a diverse population
•        Strong customer service skills
# v  t2 Q' N. _1 V9 {: D9 p6 C•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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$ e% B+ F4 r3 o1 a! \5 q$ F9 mHow to apply:
+ u5 ?# z' r# {. T+ J7 b- k- I: cPlease submit all resumes to the Recruitment Coordinator:
+ W- j0 T- ^9 WEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010