Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

- ?& K# F: O5 E" _' d. t( S7 |2 \Job Responsibilities:

2 P+ |) X. P3 U0 Z6 g6 i' sReception:
# @, K3 @3 h4 b, h•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

+ D- e' h& L1 p4 N8 d* B8 u5 mAdministration:
) ]1 c: k' D+ u0 k% V) U) H•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
2 Q* s; W4 n0 I1 Q' G  z& M& S. h•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
2 ~/ y+ W0 y, a! o; V, j0 M•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

+ Q0 N* ?- j! E, X•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
0 u0 U+ U( H4 ^& ?( ?6 h•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

; |" |' @- Z: N5 M7 @" S8 THow to apply:
; ~" {0 R- ?) R! {- rPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
6 B9 B) P1 t0 y/ l( C# M% l# KApplication deadline: October 22, 2010