Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
, D& l' o$ c$ H# {0 D$ J$ N5 T% ]•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
! C+ e2 k- K* O- o1 ~•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
7 w8 I6 ?3 n- ]+ r7 j: _# g•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
& O) t- Z$ e7 u7 ~8 B•        Update and maintain databases
4 H2 }' V# v& l9 ]1 l$ s, i•        Generate monthly reports and statistics
6 a3 v3 {( n4 A1 W•        Organize and directly support group materials and documentation
; v- X6 `6 L: _3 k- v& I•        Process payments and complete weekly deposits
* J" o5 A# _6 ]9 I7 n•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
4 p; e* b& a+ I- I6 T( P# h$ h. h, [•        Thorough knowledge of services and programs offered by the Counselling Centre
7 b, j; |( @( U! w1 \! |•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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8 H# _+ S8 {4 N( g8 T3 @* fHow to apply:
8 P5 t4 X3 n* ^. rPlease submit all resumes to the Recruitment Coordinator:
. ^2 U3 s4 W7 |( oEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
0 s# X# @/ s! Z6 j3 LApplication deadline: October 22, 2010