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Customer Help Representative - Edmonton – ADV1474
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About TELUS" X3 E: I2 R, x
3 L* e: q$ z1 i# yTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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$ n2 L \" N2 a, v" wKey Responsibilities:
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- b# K+ B) W1 g8 Z% n& r5 k9 @We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.- q d) E! ~/ S4 b; M+ ^
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: 3 M6 \2 D* n4 L% z, o$ L% c8 q& b
$ T" F/ H8 F; i( { D( Q% uProvide service to TELUS customers.
6 T5 A* L5 ^: L0 H7 WIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
8 S% A+ x6 {- j, THandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:8 l }$ ?* E9 C& R$ O9 i; C
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1 n& }7 P" l2 s, f3 W, @8 _: aYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.) F1 n' b$ U9 I- S8 g4 D* C
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! S' y v9 f$ ^5 L3 e k3 sYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
. W- I* U4 m( ~/ E" CRequired Knowledge:1 D; u! S- i9 S% P! r
- ]& o* p8 G# w( C' o2 h; y' [Technical knowledge of data/IP products and services.' D0 N' @0 T7 l$ [) F+ F2 P. p
Technical knowledge of voice products and services is an asset.# |; p9 [& U8 s
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
* a7 H+ M$ i% T: O2 WFamiliarity with trouble reporting systems is an asset.
* H4 v" `3 v9 Y. |- ~/ FSuccessful experience in a customer service environment.; k o' o) ~0 n7 i
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.6 q* P6 s' b6 X3 d7 N" Y w( \+ y: @
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Required Skills and Abilities:
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. P. x& J4 T' p/ f9 @" g$ j8 I7 C' d% xMust have exceptional interpersonal, oral, and written communication skills.
( F8 U. v4 h6 I! _( i+ EStrong problem-solving and trouble-shooting skills.9 \$ ^" r% D, `) Y0 B0 w' j
Ability to work independently with minimal supervision.) p9 r, T' N* F0 M9 W7 _
Must maintain a high degree of accuracy and attention to detail.8 ^- E) s. Z5 e. a
Ability to effectively compile and analyze data and make sound recommendations.4 G3 P+ l9 r$ [! n6 `: v* Z7 } `
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: , ?; r& E3 ?% s" Z2 E. P& @
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Reliability and regular attendance is essential.
! Z+ c9 a1 m& l4 f7 J9 xMust be able to work in a measured and monitored environment.
0 w8 {! y/ J: k, H8 o" qAbility to work efficiently in an environment with limited ability to move about.
5 a0 d6 ?: h c7 o$ D& P/ RMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays). ?+ U, f2 f t) w. o$ o+ C7 T! g
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.3 B) I$ `3 |# s- E
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TELUS Values in Action; d9 z3 q2 A I) w4 F6 Q6 F* F
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
6 H! U; h) h6 {& W# b* XWe have a passion for growth- W, k5 W; I" t- s
We believe in spirited teamwork7 n$ |$ R/ Q3 o+ N" d! p
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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