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Customer Help Representative - Edmonton – ADV1474
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About TELUS6 k% w' r5 f% \! L4 ~
1 a4 `* g0 `) x0 [% q; e1 u) vTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ' g1 V) F1 n! X5 z. w3 U
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- B1 _8 k* M5 b( l! h+ ZKey Responsibilities:, D* _0 f0 v* K% O0 r( g6 _
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$ z3 }& `) V! \ p; p! SWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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Provide service to TELUS customers.* N+ z+ Q% ^ ?! g P! I
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery; a$ R$ j- W5 g {/ G6 O0 z. }
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner0 }1 r& X, O. C" T" L; S, d
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.$ A& o9 f+ X% t3 E9 ~
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d& @ O5 N4 o1 y3 C3 @4 YYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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' e; i! `. a5 `8 |- rQualifications 4 s! `+ c6 |; Q I( N' `
Required Knowledge:/ a q0 S4 C! c- Q( S* a
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Technical knowledge of data/IP products and services.
( ?& [. @5 l" ?& p8 f$ ~3 xTechnical knowledge of voice products and services is an asset.4 M# ?- q: L: l- ~$ r9 ^
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
$ E. l: D* f" E! H) z B. I0 z5 FFamiliarity with trouble reporting systems is an asset.& A- D% g: K4 K9 c1 y: A! q) I
Successful experience in a customer service environment. ?+ H$ [) c1 B) x# [
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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, N* E4 a' x3 iRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.7 z3 m% U* l6 O, C' y! U
Strong problem-solving and trouble-shooting skills.
) U4 u& R" j1 m5 \ `: h3 O( RAbility to work independently with minimal supervision.( C! B q0 G& Z% |
Must maintain a high degree of accuracy and attention to detail.
( L# G5 l8 ^. y( n; E; m/ yAbility to effectively compile and analyze data and make sound recommendations.
8 U6 o! Q. E1 }- a& \An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: 2 J u, |/ H% v' H1 b1 H6 l9 X
. x" f) U2 o* N6 oReliability and regular attendance is essential.
/ Q) `: V$ l# QMust be able to work in a measured and monitored environment.
8 y1 h8 z& M# E+ EAbility to work efficiently in an environment with limited ability to move about.+ ~ v! y/ f ^0 h
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).+ b. L7 G9 ]9 J7 x. V
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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/ |/ Q' Y0 r0 N4 H& ^We embrace change and initiate opportunity0 e. r; V% t" g; y4 F4 P- W
We have a passion for growth, T/ v. S2 d: ]7 l! C9 q- ^+ I
We believe in spirited teamwork
. a3 t/ \4 P# J2 M( O6 YWe have the courage to innovate/ V K4 N$ q. G
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" j$ ~ ^% G/ m9 \' N9 D7 [At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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