 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474% Y0 i z7 T! h/ @- t
" s: Y: ^8 x; wAbout TELUS
% Y% t% D6 H# S2 h! P- Y: |% ^) U
, l! B. X9 V/ I/ \TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
9 _/ N0 W( S% e, q) q, P b& v0 r8 D1 e3 t
D o) Y0 K y& Y8 O9 ]/ Q3 @
4 ^% P7 I) D3 ~) b" ~
Key Responsibilities:3 R! F9 i) r7 M6 B$ Z
! i7 k' v4 d1 W/ i! G0 ~2 O- u 6 r1 P* v5 M2 I3 |
1 N- n8 M4 X$ M( y9 X% rWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.+ G9 d z" N; m% t
# j" ?3 W, n: F7 e: X ) h3 Q7 n' S* O4 B
$ S' v' i7 T+ ?) ~5 z: W3 H# W4 sYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
& m3 S8 F4 t; j; T- T0 |9 I& o' V; k1 ^& w6 D4 X7 `/ d
B. I3 e5 K( r; D
6 I0 X( W1 o. S# U; q+ k% `; S In this position, you will: 1 W$ l" W2 q2 g# ^3 m; }% B$ m
2 g$ h5 C8 H+ \3 j, ^* V1 \& {Provide service to TELUS customers.
' @7 D% w! l) T* D, xIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery+ X) R. u/ x7 @% L7 L# r" l d
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
# w0 R+ }1 r3 ]( I
2 ^1 z" Z' E6 {4 i% `
$ M9 m" w- V6 L* Q$ q In return:! L6 C" y9 s# |/ s* v: f6 s
5 f4 F3 \5 n: H+ O4 Y
8 y- v6 `) t e. U0 c$ b u, H
) N, }( h" E0 ^ n1 y! F6 I4 uYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.6 B) U; E6 ?" ]+ `& m; p2 X
$ w5 D1 Q2 B3 G ! K0 d* |/ b- L9 z4 @. y' {) x
7 A5 \8 h. K% ?1 e5 e
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.; J/ }5 k( y7 ?: T, \
5 O# `1 e2 J( n% q% x
/ `3 f: H" | L- R6 L/ E- {0 F5 t8 B/ N6 O. C
; ^+ i; l0 i, b
Qualifications 3 ]& L. ~9 O3 \3 J7 `. d
Required Knowledge:; P3 `1 D$ l& s3 H- c# ^/ s
" @: n7 _% z$ V* TTechnical knowledge of data/IP products and services.9 G) V X9 w. t4 f7 w2 ]# y
Technical knowledge of voice products and services is an asset.5 p: m5 X/ Q9 T3 h4 _. j6 d5 x2 S A j
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.6 l; C9 N" b- ^+ E
Familiarity with trouble reporting systems is an asset.
& e3 v2 Q+ P1 U4 N: SSuccessful experience in a customer service environment.) R+ D1 [8 ]9 A3 w5 h, |; \
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
9 D# N. @0 C+ u$ b# q
3 P( x. c; k+ V, S
, d, [$ g) H( _% u- W
6 J9 P7 ~! c% O" Q" H2 k* S% T1 P0 L$ q8 `0 i$ f
Required Skills and Abilities:. |9 W- U, X* b! M: ` M
7 K, u. H" I9 O& I
Must have exceptional interpersonal, oral, and written communication skills.5 l4 F, B2 d' g0 E; t, R
Strong problem-solving and trouble-shooting skills.7 ~6 _+ @+ W( U+ {) ?3 |' _* Y8 p
Ability to work independently with minimal supervision.; U, m# m, R7 b4 E! V
Must maintain a high degree of accuracy and attention to detail.
8 p6 J% b, p( y) o8 P& l' EAbility to effectively compile and analyze data and make sound recommendations.% B5 _; }' S9 v
An aptitude for recognizing and creating sales leads is an asset.2 z4 p4 t7 X, Y
1 O; U2 L. K" M0 D- k6 Y: a3 V$ p
, X8 W. h9 A7 i9 Z1 X+ {/ P
Additional Requirements: 7 ~0 C) M+ B7 h5 b, M) N
) x- [: Q' j3 {; E
Reliability and regular attendance is essential.
$ f4 \. x' h5 T0 gMust be able to work in a measured and monitored environment.
) c* ^& x, L" y$ `8 m3 ]Ability to work efficiently in an environment with limited ability to move about.
, F$ y% k) Z( r: NMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
0 B, Z1 Z- d. z2 jThe successful candidate for our Customer Help Representative must meet all applicable testing requirements., s. y+ H* P! `$ Z+ j2 [
$ B- a0 f2 S! s4 F/ B$ X! e
) B- f0 G( `, o2 n
TELUS Values in Action6 G" m. z, _4 }% o5 {1 N
% t) g6 n1 C5 m
+ y2 { M3 \" n- ~3 J3 V, ^
4 L; k% F3 o Q& M
TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
f1 F7 R& f0 a* @3 i+ j i! f& i' O" ]7 f
We embrace change and initiate opportunity
: ~) ~2 B1 Q/ g: d- NWe have a passion for growth( o& C8 ?; K% L, M% b: }$ d: E
We believe in spirited teamwork' b$ p# S' y$ v0 W
We have the courage to innovate+ u/ l( O3 V$ K+ m! c, n
U6 g- {( M# C+ F4 W
. S6 R* W9 p* y0 _At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主