Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

/ m. H% a4 c# o5 R6 h; ]About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

In this position, you will:

Provide service to TELUS customers.
7 w9 W6 a4 ?. ~# u: ]/ ?' H3 I; KIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
- s8 `5 h. ]% y* K3 E, aHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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2 d5 T7 u7 ], b; O9 @# i4 Z* O  ^You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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% G/ f2 H& H* v* ~1 L5 [. DYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
6 C, Y' M% R! aTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
- F) L7 }6 K- f8 uFamiliarity with trouble reporting systems is an asset.
8 B# m+ C0 |  o  m- fSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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" x* @3 {4 L% M# c8 C6 TRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
# B0 J, a9 R& V: Z2 f7 WStrong problem-solving and trouble-shooting skills.
3 X# y6 b7 D' W5 g5 z) zAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
  a. y8 ~, D( D* ]Ability to effectively compile and analyze data and make sound recommendations.
. k3 z9 T3 K" nAn aptitude for recognizing and creating sales leads is an asset.


Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
* @. d9 |* V9 O$ W: GAbility to work efficiently in an environment with limited ability to move about.
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
: B) ?4 }! ^+ f5 P- P* u1 PThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action



TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
" K* X( P: k. D$ s5 |We believe in spirited teamwork
We have the courage to innovate
  
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了