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Customer Help Representative - Edmonton – ADV1474
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% P# T1 ~: o+ zAbout TELUS
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/ r {1 S/ Q9 y9 u* GTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:' ~2 o( v) F! w2 T
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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8 x3 J& }/ S1 a: a1 z9 fYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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$ J; d; r3 {9 i8 F4 d1 t In this position, you will: % M6 Q6 m0 X) `% }
& Z' ^- S* O2 Q6 T1 \& X" S7 iProvide service to TELUS customers.
, `+ F, y2 x$ }Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery0 G2 Z% P( r! a6 b
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:5 m. z* ?. a) i9 a
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# J. h! Q. j; ^8 A9 a4 ]6 i4 GYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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9 n- S" m* {& n0 ?Qualifications " K+ q0 P" a$ q; w
Required Knowledge:& {" l9 a: |3 N2 E' _( d& j
- Q" j9 n6 h& H* yTechnical knowledge of data/IP products and services.
# f! s$ v P/ A8 D+ v) B3 wTechnical knowledge of voice products and services is an asset.
3 w/ w v4 `3 S. oTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
! }, n. _0 P* @ V" [+ S$ @Familiarity with trouble reporting systems is an asset.: _0 Z" T- l9 y
Successful experience in a customer service environment.7 g- j* V7 G' o' y' d
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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% @( ~' ~1 v( G$ d2 x/ nRequired Skills and Abilities:) ] u8 I: I! c5 n! k
& G" @( ?% l9 j: K! oMust have exceptional interpersonal, oral, and written communication skills.' h6 `4 Z, Z! U/ s
Strong problem-solving and trouble-shooting skills.7 W3 z/ N" z4 |' Q) p! i
Ability to work independently with minimal supervision.# t% i8 X6 v/ l: m' G% x' |: R
Must maintain a high degree of accuracy and attention to detail.
5 R# j& s3 o: ~+ vAbility to effectively compile and analyze data and make sound recommendations.
6 J5 Q( U5 ^2 A5 p. W+ kAn aptitude for recognizing and creating sales leads is an asset.
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( O H+ d1 N$ T# c Additional Requirements: * [& [; K* F$ \: D) g+ g- @
' ^7 k/ t. o$ I4 M- eReliability and regular attendance is essential.: a2 J/ Y* G" z2 B, N$ Q3 o5 z
Must be able to work in a measured and monitored environment.; i N% `% b/ _/ x
Ability to work efficiently in an environment with limited ability to move about.& d' H) `2 H, C) M0 ?: Y" \
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
8 u' s4 |+ T H/ H& C7 vThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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# d4 C1 A9 J" H0 p TELUS Values in Action) ? c' L* x0 J! `, b( r
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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4 z/ H, v _- p! q2 P! ?We embrace change and initiate opportunity9 Z0 \3 C5 t1 m4 [
We have a passion for growth5 G# v7 X1 p& O4 ]% F) ]: o
We believe in spirited teamwork
% _' ^/ f: ~- g- p9 J: u/ @We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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