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Customer Help Representative - Edmonton – ADV1474
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About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:
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/ ^4 i) `% G* pWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.2 I! l) R- S" B: ^* `
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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* L) s, p( J% s2 v" O7 {" G: p( p In this position, you will: ( z7 j- I+ O8 ], E1 E+ A3 _
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Provide service to TELUS customers.9 d$ _* \2 y5 n. S2 f: J; h
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery5 s. A# e. @- V$ J
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner+ ~+ x2 H l( l. q! h) O
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.3 l' L8 d2 G5 R, c
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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8 r5 g, {) ?6 z. ~. p! }& d9 kQualifications 2 ^6 Q6 i& z% Y8 v- h, P: s
Required Knowledge:
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4 h5 K& X+ T* T2 S0 m3 V6 s( YTechnical knowledge of data/IP products and services.
9 M- B1 b4 \$ h, [. XTechnical knowledge of voice products and services is an asset.# F# t7 d& k1 j5 S4 c) d; `
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 a+ M5 F+ V: [& d+ E8 BFamiliarity with trouble reporting systems is an asset.
x! _. f6 q' T# fSuccessful experience in a customer service environment.; w1 G l, T& @* A
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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. q5 p! g" h8 fRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
4 S0 Y# G& @& w e9 W; F' c lStrong problem-solving and trouble-shooting skills.
$ r8 w% a# ^$ x$ g& ]4 e" ^( d, GAbility to work independently with minimal supervision.
4 Z, i$ H3 Z9 d5 TMust maintain a high degree of accuracy and attention to detail.' \1 L. Q6 a& r7 K0 G: {
Ability to effectively compile and analyze data and make sound recommendations.4 |* V. r; l: ~1 O# t, r
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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Reliability and regular attendance is essential.' U* t r: Y! `! N& m5 w
Must be able to work in a measured and monitored environment.
0 _: q3 t, L: n4 h6 X& E/ h q2 a; lAbility to work efficiently in an environment with limited ability to move about.4 ^0 R9 |' r* D
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
: Z4 e/ \- j" `5 I- wThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.8 d. H1 V4 O8 I9 ~ I9 j
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TELUS Values in Action2 {8 G3 e/ n7 j9 R* d4 @# ^% e
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* M; E( t# x/ d/ Y. X6 l( tTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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/ G3 w" o& Y. E- J2 u rWe embrace change and initiate opportunity. V6 Z; y+ Z6 a9 m4 t. R0 |
We have a passion for growth' }) J' U; |1 O. J: [; m# w: i
We believe in spirited teamwork
/ w3 L3 ]# Y+ ~0 B" MWe have the courage to innovate& F ?' [+ A, g( S' X% y
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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