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Desktop Support Team Leader
Systems Analyst III
; J' l1 T. L" T/ g  W3 s' S% EJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
, ?; k  w( C4 sCorporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:
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8 m% x) Z% w' _/ p/ _The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

8 C2 z& j! ~' T6 i& d" n& H· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

4 v- L% W9 A+ L; N' {· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

2 G) I$ [+ G+ e$ G, D% s& k· Performing quality assurance for work performed, in response to customer requests.
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2 O9 U, _) F. m& o/ b· Researching, planning, producing and presenting technical recommendations by formal reports.
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' k" A$ ~3 B! X· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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6 E6 ^7 W& A" Q4 e' F1 BJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

4 T1 P4 B5 |6 O" L7 R· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

& U! k4 f, G. c1 Z7 @7 p& a! k· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

4 z/ @$ c1 a4 {/ F$ `" k, @, P· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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7 P1 h; Y& a3 ]8 p" {- YSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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2 q0 n( ~0 s# OGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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" Y7 @# M5 s2 K% y$ OApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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