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Desktop Support Team Leader
* L( i) @# ^" ySystems Analyst III
* ?3 \  a: v; V$ m8 j+ HJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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2 P6 |% I4 A* z; l, y% DCorporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:

# ?% z) B+ [: e" n4 cThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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2 B4 c8 T& P  @4 V0 w% P· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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  [+ K) q3 T8 e; g: t" e% h· Working with other operational areas in maintaining an ever evolving desktop support model.

# W* F+ z- L( o! G· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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- N% [, d( L) ]9 W· Performing quality assurance for work performed, in response to customer requests.

- j" `/ W1 q) A) l  {( H· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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2 p6 M+ R8 r, Y8 K' w  p* a· Experience in supervision, leading,and managing a team of technical experts is essential.
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% u1 {6 ?4 `! E· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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5 O$ e) W3 T( ~; T! P1 Z· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

; l8 E$ Z! b! N· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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) O/ O1 J* m) q. E: sHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



% C7 i$ o7 h6 P# l4 O; n6 k3 L/ _/ uSALARY RANGE:

, p6 r* S2 B; \. C21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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1 d6 ?: Z4 T; U+ XGENERAL:
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8 O' y1 z  B7 pCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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