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Desktop Support Team Leader
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' Y& B W% h/ O5 Q: |Job Requisition Number: 90440 3 H& }* u% D1 Z) u
1 Temporary Position (Approximately 11 Months) 6 h, \: |% {& A/ Q6 y. p
CSU Local 52 ( Y( {- F- d" w1 T7 J
Corporate Services - Customer Support 3 r! U3 k1 D8 _7 A o- v& `) k
Work Location: 12th Floor Century Place 2 O2 Z; @6 u& |( D2 ^
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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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; p: @, o* n2 ]! y4 D· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.0 _, l$ s! g6 g! l% E! O
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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( Y, [7 \( r% a0 L7 |% {· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.3 t" \; Z1 Z+ Z0 ]0 P
0 H1 V7 a8 r" N( i· Performing quality assurance for work performed, in response to customer requests." w/ c% r) P, w% z) \ r# b9 T
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· Researching, planning, producing and presenting technical recommendations by formal reports., K# Y$ g- O6 |- a
( y( y/ U( P2 W z2 k+ h5 e. L1 d3 u3 z· Establishing standards, procedures and documentation for the Desktop Support area.
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: \0 a/ L! m+ ?1 _& r' B5 ?% B· Maintaining a strong team atmosphere, while ensuring proper communication exists.+ p9 o2 r2 w. C9 f$ \9 M$ h K
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6 \! A. W4 g" ~! |JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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7 Q3 f+ x1 g3 i. V· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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& `; R6 i% R: r U1 @· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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7 o' I4 q6 M7 m# i+ {' M· Strong analytical, problem solving and project management skills.
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8 q% ~" O- R* ]: c8 K· Strong customer focused approach to delivery of service is essential.. d/ c. S- S; V' g) K+ q
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:9 L) ^; l0 ^9 }
g+ I5 E2 C2 G. J F33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:' P. B p' f- I% ` H9 B9 l
) L: q/ V0 |/ W- K6 q21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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1 ~& t: B2 h; ~* m: nGENERAL:
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[1 j1 ?$ m" s2 iCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.3 h2 h5 S3 u: E1 y9 y
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.2 a, A$ G# Q$ e6 U$ _* n
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Opening Date: 十月 27, 2005
3 j0 H. U# l) \; I* v- Q, LClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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