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Desktop Support Team Leader
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$ F( |% ^! F1 L, [2 mJob Requisition Number: 90440
, q3 \% Y9 ~2 b* Q( q; o" r1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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, w4 @! r1 ^( U/ S& ZFUNCTIONS:

; l# Z, ^. o  ]The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

5 g+ x+ e8 C' B# x' n; N! d· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

8 _1 Q7 p1 ?: M! e$ V· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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/ u; e7 [% L% T9 ~5 B$ X# U( C· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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' c5 y3 Y  u) Y6 l& b. u1 f· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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0 I3 G+ v/ j3 i6 T  I% N2 H0 M· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

  [$ g3 e; s9 f0 R· Strong customer focused approach to delivery of service is essential.

+ V1 F! d9 I( J4 h3 d# i) s4 ?· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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8 g. G) W) T, IHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

3 T  j4 @) O8 b2 |' BCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

7 R# R1 s4 Q6 _, X0 MThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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) L5 a/ B4 A$ B1 `Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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