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Desktop Support Team Leader
Systems Analyst III
4 E* C8 F7 |; O* N8 m/ L9 ?+ U4 NJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
3 t7 I7 P& S$ lCorporate Services - Customer Support
2 Q2 Z4 F2 S0 O+ O- r  sWork Location: 12th Floor Century Place
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FUNCTIONS:
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; J  k8 ~& S& e: V; QThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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1 v2 w+ n( e8 R, ^% H4 H· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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) y3 t& ]* H# v· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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/ [* b8 ~* v- j5 ?$ B3 f· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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' V' Y. N4 w5 v% h/ }2 P  _- M· Establishing standards, procedures and documentation for the Desktop Support area.

7 X# G, ?% ?  l5 }' Z5 f· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

: T. B( z. G  J2 a  i· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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5 O8 I1 |! ~$ E3 ^% E8 U· Experience in supervision, leading,and managing a team of technical experts is essential.
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; p* d  [4 ^6 b! ]& _2 C. `· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

& ^' z) Q8 J3 Y· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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5 C0 r) U7 j$ a' A· Strong analytical, problem solving and project management skills.
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4 ^  @3 T3 V/ s  i$ `  K· Strong customer focused approach to delivery of service is essential.
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8 q( w8 S) C0 A! i" l' s# g: t· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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- U2 k+ c# p9 a( x. ?" V0 c33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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- ^4 O/ K1 G+ Y& H2 x; {7 H% A  LSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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2 b/ X( {, ?- J7 T) c( GGENERAL:

$ F2 j  i$ F% u/ G& ]4 zCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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