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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
* U3 [0 O0 E6 S0 \9 J% v1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
0 L3 C6 i" C0 O6 WWork Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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4 c: |9 B9 K! E& ~9 @6 [: d· Working with other operational areas in maintaining an ever evolving desktop support model.

% l$ p/ {- ?; [% W1 N1 p! n8 _5 Y· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

5 _) X' L% d+ E" U· Performing quality assurance for work performed, in response to customer requests.

& e, d  V( p' ?6 J, M· Researching, planning, producing and presenting technical recommendations by formal reports.

. {& z3 i) L+ o· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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' t% g: ^4 F* ZJOB REQUIREMENTS:
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! F2 e6 x5 X2 F1 K6 ?2 }· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

) b, u% M. T# }9 J. N$ h· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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4 o- P- U2 y1 j: f- F- r4 Q" D· Strong analytical, problem solving and project management skills.
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5 P  _, K; A# i& m4 n; p/ c5 k· Strong customer focused approach to delivery of service is essential.
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/ m" t: f7 ]# x) G* Y$ a· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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2 p' y! w5 H# H, h/ {21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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1 s% J, ~9 p$ b4 a1 O, T$ L0 GGENERAL:

% N6 ^$ H) G# P& R1 |0 jCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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8 T( K% ?3 [- M; S! a( t3 BOpening Date: 十月 27, 2005
, D) v+ Q# p3 f$ P( JClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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