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Desktop Support Team Leader
2 b6 J- S) D% A9 t2 z* xSystems Analyst III
& A' x9 c* }7 L2 GJob Requisition Number: 90440
3 u( h  Z  ?7 o5 [) ~8 \9 ^1 Temporary Position (Approximately 11 Months)
& b4 R7 y: r9 `/ @9 |5 ~CSU Local 52
; x( i3 ~, w) i, N  `5 kCorporate Services - Customer Support
Work Location: 12th Floor Century Place


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9 x4 Q" n9 _+ h3 W) _9 gFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

3 U+ M& C; }* f/ M" V6 ~' f* a6 }· Working with other operational areas in maintaining an ever evolving desktop support model.

. ^8 p2 w( |  k, m/ o· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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; S2 s8 l' {4 f# f" z& q. H% b· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

- r* i2 X# n) `7 v1 h· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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* t5 _2 o1 H0 i2 L. |· Experience in supervision, leading,and managing a team of technical experts is essential.
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3 I0 m+ Z! y) P( j. f& j4 L· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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  N( T' x1 T  l, R* b· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

& l" m6 l* Z* j5 c% b· Strong customer focused approach to delivery of service is essential.
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& n$ z4 t! w$ K( j  B· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

9 A# a) [, ^9 K1 k3 r21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

; s' _, g- u' vCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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/ Q' y  |' e8 _9 Y, j/ v- `The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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2 f- F5 V: T5 P0 e4 w/ bOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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