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Desktop Support Team Leader
* H2 P, h5 N& V, D8 GSystems Analyst III
& s5 f1 ~; _( d8 d5 `Job Requisition Number: 90440 9 F6 a0 e: {+ {( H, c- N; [% y$ K1 t) K
1 Temporary Position (Approximately 11 Months) # C) p x' H; v. A9 O* J/ C
CSU Local 52
2 H4 a: l* H, c4 R' h o* uCorporate Services - Customer Support
* k' U( w, p. [, u/ H+ Q yWork Location: 12th Floor Century Place 8 r. r) M6 |4 O! y" Z; m
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3 F7 K( B+ R! L# x DFUNCTIONS:' _3 y0 [# `! o2 [, ^+ H% E
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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: m6 F* y( p% j+ ]! y. t· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.7 ~ M# r1 J. n& ] H
7 F4 w1 H o% f3 R1 T+ T9 @· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.7 [8 C; Q" A) V0 j
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· Working with other operational areas in maintaining an ever evolving desktop support model.8 |2 {, q# j S8 Z
# V- X7 A' ]2 F5 R1 a· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.2 K+ i2 ^, a* l& z7 a1 W
$ s8 o/ ?" O- W- d- i0 }· Performing quality assurance for work performed, in response to customer requests.0 m' E0 E/ D9 w4 r+ ]2 O; U
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· Researching, planning, producing and presenting technical recommendations by formal reports.. N# Z: w) O) k
# L0 p3 w- [' K, j- ^* Y· Establishing standards, procedures and documentation for the Desktop Support area.
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0 p R3 f* |4 ]3 g0 T· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:8 t$ b) I0 G! T. o' ? d( I) P
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.% S& g( D0 a8 ~. z; g1 ?5 o1 G
[7 {& P/ W. \/ {; d+ z· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency." H U4 n1 ?4 `2 ]5 ^' u* `1 y C
# l e, v9 ~ n. d: `· Strong technical, communication skills (both verbal and written) are required.% v4 }6 C: s; g; a1 f
6 Q4 C. B+ c( C$ H g& ]: y! M· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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; S4 l A9 W; W% u· Strong analytical, problem solving and project management skills./ R2 ]) z& J$ l* o
: d7 T3 L4 b, p0 C# C# @6 ?· Strong customer focused approach to delivery of service is essential.2 V# a3 e3 s) @$ L' G& n
% k) H" l& m+ h# {. q· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.; {' [: i, ?& ]0 K3 b: N- n; z7 P
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: ^6 r: l) z0 qHOURS OF WORK:
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, S E( ^7 Y0 j9 T+ l7 Y33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.2 t, u7 u4 [; V/ N' q% ]% R1 J" _
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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1 h( g; O, l! ~$ H1 q3 ^" A1 g NGENERAL:4 B( N5 b$ g: h: C5 [! G5 m+ _8 ?
1 ^0 k/ J7 P6 N& o( Y: ?8 _4 ]/ T: bCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
: Y |6 J( e |& z- t1 x: }Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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