Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" |  ~1 C1 G; e2 K; l" ePosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
5 A" n/ o* ^( _. R1 `1 o3 Z7 O•        Identification and replication of software defects  
7 i# H; J! y+ N( c$ I•        Phone and e-mail support for internal and external clients  
" ~' \4 I: r/ \4 s5 X4 [. I3 a•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
. j+ K) s2 f) ]! M$ s•        Optimizing system configurations  
5 F/ }; o1 t8 E6 _. p; `•        Low key software development tasks (not a requirement)
1 s$ k% P4 b( ^•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
4 t- T' z0 K6 p* y# X$ t1 w3 m•        System training
•        Communicate and translate client requirements in Mandarin
6 \3 |' j. J# p1 x•        Work evenings as required
Skills and Knowledge Required
: g3 d6 k9 m7 l3 W# |; {. n•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
2 H- j: ~. M+ Z9 {% l: z•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% b1 y# L* P% Y- u•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 q0 \9 z/ q! x+ G! M8 t5 w•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.