Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
$ B/ m: v4 t7 E, b- B0 C8 R
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# |$ c0 P4 @: e8 M$ W% sPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
8 r- u4 l/ p+ a1 g+ a•        Phone and e-mail support for internal and external clients  
1 X/ z9 h0 |/ i; j•        Managing customer expectations
•        Documentation of technical procedures
/ ]. x3 [- k/ I, Y  e, O•        Trouble shooting client network issues
% i# }# |! y% K•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
3 n0 _. I( I, N( B: `! r. q•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
: Y% @9 R# ?4 n/ n' t: E' i•        Work evenings as required
8 L3 Z7 P8 J# {  @: t5 v& SSkills and Knowledge Required
4 z, }3 w6 Q3 X4 h•        Customer service skills
•        Technical writing skills
/ o2 w! x- o& k: q8 I•        C++ development skills
+ g9 M; ^/ e* e•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
) s! m' ~# b  j, |•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
" }" `( @, W5 o  x& B•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
, _7 n" p6 t# H% J( b•        Ability to communicate fluently in both English and Mandarin
: u( n/ D' v6 j+ R' YExperience and Education
, Q$ g# g: d5 R•        Technical degree or diploma
1 F- a: Z' V- a! P! n/ i( Z% C•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.