Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: ^$ C# U! z( ~" a9 R  LPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
) Y# J# s  X  @- p' l0 r& u1 n•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
3 e4 u7 t, M, q" u' w, d7 T•        Documentation of technical procedures
5 v* m2 Y& e9 y" }•        Trouble shooting client network issues
•        Optimizing system configurations  
! ]- B4 X- ~5 W& o" K•        Low key software development tasks (not a requirement)
7 C# Z" F" V( F# v3 f8 I& ^) H•        Responsible for maintenance of internal ticketing system
' t. e' c4 u* K2 P•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
6 v7 d+ l1 N! e- s) x4 t! k# X: O2 ?* h•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
( e5 K' P* H0 j5 B4 l* S•        Customer service skills
•        Technical writing skills
•        C++ development skills
9 L( ^* e5 ]" V# i. q2 |- c•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
' f: o2 j* a8 U' @•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
9 \2 J& g% `5 L9 Q4 n8 O+ |4 X. E% @•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
0 c" b4 ~3 u9 e* k' r* ^8 g8 {2 Z•        Ability to work independently
6 Z+ G; X0 R9 r. P•        Ability to communicate fluently in both English and Mandarin
Experience and Education
0 \# ^, {' ~4 ^" N•        Technical degree or diploma
: A, A9 x/ a" ]3 F* V•        2 years experience in a technical support role
5 c' i" [7 j/ q) V, pMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.