Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
( _7 l, b: t4 ZContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 }, ]" l( v( b7 ]* ZPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
# x6 m8 j  [$ h; N' Y6 i: L•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
( I! j2 L" h  k3 ^3 J3 V9 y1 x•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
- [: @" W, o& N6 u/ i$ f, y2 t- i•        Responsible for maintenance of internal ticketing system
: A) C& w/ \! @5 p# J5 {$ |6 R•        Involvement in the development and design of a trouble shooting tool for client.
6 Z0 s! t$ N" \: Q•        Site services worldwide
•        System training
5 s4 G' z# D0 c$ a) o6 o  a* u•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
, Q8 w# p6 H: ~. }3 [Skills and Knowledge Required
+ d% a" [- p' P$ P, P5 J0 F, G•        Customer service skills
& r: x: ?3 v4 h•        Technical writing skills
$ H  w& F9 R2 J4 w- \•        C++ development skills
) K/ q9 q2 B7 |; b2 ^9 t•        Software Trouble shooting skills, or the ability to recognize external issues.
8 c6 ~* b0 ^% E1 P  ^•        Network trouble shooting skills
/ ?# G- e+ Z. A& u. T7 p! P0 [3 G•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
- a2 M4 |1 X0 R, p7 w* ?: ~•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
& @2 O/ T' z  a1 O  g  b! Q- |•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
: `9 s  u5 c. d& r) u•        Technical degree or diploma
0 `1 m/ W2 n( b9 P8 }4 |" O•        2 years experience in a technical support role
# A- p3 @) z6 m+ ?- W9 x$ H6 _Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.