Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

' _' X& q0 N/ |* ?7 b4 ZTechnical Support Representative
! e5 V4 `; z# H( E) FContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
; |# O$ U& f+ F: t9 K•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
* N( a0 T: d$ X$ J* G•        Managing customer expectations
* }% j% u. b: ?. c7 N2 u( P•        Documentation of technical procedures
- w/ g  b- F7 H' {- F1 h* [•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
, L! J# x' M. ^& i* T9 n- A•        Site services worldwide
* C; \6 t5 ^' O•        System training
$ a+ k6 \0 L% q8 x  k6 _7 }•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
) C7 y/ F# ^, o" B8 _, \0 N* y•        Technical writing skills
* l9 Y3 q4 N; v  i9 J. J  L. w•        C++ development skills
) q5 ?$ B$ c, u•        Software Trouble shooting skills, or the ability to recognize external issues.
6 q- ~. Z2 C" j% N( |•        Network trouble shooting skills
5 Y! @5 K; R- f9 S7 A. \! k•        Excellent interpersonal and team skills
5 r1 ?9 V6 r" ?( a/ b2 x•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 h/ ?7 L) _* X6 p- N! h0 |•        Ability to work independently
8 Y  c; Q! x- q* K6 a4 [•        Ability to communicate fluently in both English and Mandarin
+ l  p9 A) s$ m& E& ?Experience and Education
- g6 U, L! J) K7 \9 k/ Y9 i•        Technical degree or diploma
•        2 years experience in a technical support role
/ \& }3 z" Q- _Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.