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本帖最后由 MTK 于 2010-3-3 14:20 编辑
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Technical Support Representative* v* F4 w$ _/ \+ K D. c. B$ \; F
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com- l! n' ^4 H! _. {
5 Z, k# W0 N( F# K, C& X$ j bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 t& X: q) g+ G7 J7 }Position Responsibilities:( g Y+ i7 C9 n" o- N
• Installation, configuration and trouble shooting of software for process control0 T. S% r9 \9 L5 _" c
• Identification and replication of software defects
; u+ {1 S/ X" Z& K% e• Phone and e-mail support for internal and external clients
3 B4 w- k9 V5 _4 w3 Y) K* Y" q& d• Managing customer expectations
. _# I' i+ t, W• Documentation of technical procedures
5 | N4 T- Q9 j% t) |. N4 B- s• Trouble shooting client network issues 3 ~+ ~6 ~+ Q$ i- P6 o7 s& Z
• Optimizing system configurations 3 L6 B/ J, Y6 D0 p# g( [$ N$ t
• Low key software development tasks (not a requirement) 5 V9 ^ n6 [$ l
• Responsible for maintenance of internal ticketing system
/ |! x2 v* N. g% c8 p0 m• Involvement in the development and design of a trouble shooting tool for client.
4 f( F1 k6 r2 m6 L* m: U- J5 |• Site services worldwide
b! r0 k9 u: f7 }# G• System training 2 N4 e! h; S" E; Q: `3 b
• Communicate and translate client requirements in Mandarin
$ Z: H. K$ c f) k) s- g: h I• Work evenings as required
+ k2 s _; O, z, OSkills and Knowledge Required
& `9 r `2 K" I• Customer service skills
+ F! W, r1 c! d- M: E• Technical writing skills
" r: R+ r v" n• C++ development skills
1 \! `$ z8 N1 F2 a: x* Z• Software Trouble shooting skills, or the ability to recognize external issues.
' x: n0 l# w9 R4 u' I( v Y v$ a* B• Network trouble shooting skills
+ e* u$ u$ d# X |" B• Excellent interpersonal and team skills 3 m6 f& c7 P" N( c. @) N4 j
• Comfort dealing with multiple and varied assignments % D2 R0 y0 \# g0 [- J% ]
• General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 `3 V! P, j1 o i• Ability to work independently
# J0 W8 _- E8 s# t" v2 O( x" l• Ability to communicate fluently in both English and Mandarin
1 u( c. ?3 I3 {6 v! p* ^Experience and Education
% L7 Q5 ^" L( X! V% `0 V# D• Technical degree or diploma
, c, Y. ^. h# W* D" r7 h4 i• 2 years experience in a technical support role
K Y, H9 l0 Q0 y- d9 XMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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