Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# `! \( r, j# B6 d; IPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
. |8 d# j/ Q2 G, _& h•        Managing customer expectations
4 g- `3 T/ }5 t9 _5 a" h  w& n•        Documentation of technical procedures
•        Trouble shooting client network issues
9 F0 g8 b5 K3 P1 b+ `+ i0 l/ f" O; N•        Optimizing system configurations  
, t+ D( R; P/ ]4 K) e•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
* G% C4 i6 [0 ^9 q•        Involvement in the development and design of a trouble shooting tool for client.
8 L! J  H( {2 P( q) A( M. a1 [•        Site services worldwide
3 H# m2 y: h4 n  l* _4 i•        System training
( ~. e$ ~7 F; n; t$ a•        Communicate and translate client requirements in Mandarin
9 D9 y" `0 d- n•        Work evenings as required
& M  v* _) E" M- [Skills and Knowledge Required
+ B7 [7 T. x( _! Y0 x5 k•        Customer service skills
5 v2 o7 q$ C  F! {) s( X+ @•        Technical writing skills
) z- u" ~: `' t0 k8 U•        C++ development skills
6 `9 z7 h; f( W7 @, {9 N9 S2 M% ]5 u•        Software Trouble shooting skills, or the ability to recognize external issues.
1 x3 U; D8 ~& O/ t6 F•        Network trouble shooting skills
& }+ u$ n8 M% l3 I7 N•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
( C/ ?$ @) k  h  c6 a( I•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
6 W4 E7 Y' n7 m  |  W. ~  G7 g  ]4 P•        2 years experience in a technical support role
" w7 I" n/ J0 ?: h; y( W! \Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.