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本帖最后由 MTK 于 2010-3-3 14:20 编辑 8 g9 n# N9 g' A7 T
' _' X& q0 N/ |* ?7 b4 ZTechnical Support Representative
! e5 V4 `; z# H( E) FContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com% `' c/ U- [ O
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.9 G' f$ Y9 p D
Position Responsibilities:
; |# O$ U& f+ F: t9 K• Installation, configuration and trouble shooting of software for process control1 v6 n. N6 F4 {& R" I
• Identification and replication of software defects , a6 d! p. F% b
• Phone and e-mail support for internal and external clients
* N( a0 T: d$ X$ J* G• Managing customer expectations
* }% j% u. b: ?. c7 N2 u( P• Documentation of technical procedures
- w/ g b- F7 H' {- F1 h* [• Trouble shooting client network issues 2 }3 b( ~: R+ S' Z; Q$ g2 t
• Optimizing system configurations . I! L4 ]6 i$ E5 J7 W4 k
• Low key software development tasks (not a requirement) ; Q p; q2 n4 P6 S+ L7 u
• Responsible for maintenance of internal ticketing system 5 t) N# a, b5 B c9 Z' `6 I
• Involvement in the development and design of a trouble shooting tool for client.
, L! J# x' M. ^& i* T9 n- A• Site services worldwide
* C; \6 t5 ^' O• System training
$ a+ k6 \0 L% q8 x k6 _7 }• Communicate and translate client requirements in Mandarin2 o* H9 ?6 ?6 C7 F" Y: A+ e( o: W4 e
• Work evenings as required- B9 @# A/ O$ V! `9 i n8 n+ u
Skills and Knowledge Required n9 ?" S$ y9 \
• Customer service skills
) C7 y/ F# ^, o" B8 _, \0 N* y• Technical writing skills
* l9 Y3 q4 N; v i9 J. J L. w• C++ development skills
) q5 ?$ B$ c, u• Software Trouble shooting skills, or the ability to recognize external issues.
6 q- ~. Z2 C" j% N( |• Network trouble shooting skills
5 Y! @5 K; R- f9 S7 A. \! k• Excellent interpersonal and team skills
5 r1 ?9 V6 r" ?( a/ b2 x• Comfort dealing with multiple and varied assignments + v' g2 z8 V4 Q- W. Z
• General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 h/ ?7 L) _* X6 p- N! h0 |• Ability to work independently
8 Y c; Q! x- q* K6 a4 [• Ability to communicate fluently in both English and Mandarin
+ l p9 A) s$ m& E& ?Experience and Education
- g6 U, L! J) K7 \9 k/ Y9 i• Technical degree or diploma 0 {( J9 {3 e) d4 m0 W" K- G
• 2 years experience in a technical support role
/ \& }3 z" Q- _Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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