Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
3 [- _( [" U) f" A' ePosition Responsibilities:
* j, [# V; r6 Y) R6 ~& x- i" N•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
( ^3 U- `' K% v  t( F•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
, k6 V6 B) P1 i6 o* O& u3 G•        Trouble shooting client network issues
1 M& A! u$ X; j- v$ D7 T•        Optimizing system configurations  
3 [0 {' f+ N+ t+ I4 S•        Low key software development tasks (not a requirement)
1 d# L  b6 V8 W) `( P& d•        Responsible for maintenance of internal ticketing system
  K' N3 I/ J* t4 g. p6 R" U•        Involvement in the development and design of a trouble shooting tool for client.
, l. q( g$ z$ E& N* q•        Site services worldwide
  M; A* J- z4 ~! U* D•        System training
5 e0 t9 |) Z1 \4 l( a7 H8 K•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
+ B+ z% C  w4 ?& _- H: m: W•        Customer service skills
•        Technical writing skills
•        C++ development skills
2 A% A" w9 d( v+ g4 h# j" a•        Software Trouble shooting skills, or the ability to recognize external issues.
. V4 I6 I% Z8 N3 z•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
, A& d2 v1 \4 E•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
+ R' B' {! F$ Q•        Ability to work independently
4 z' K  n/ _9 S) d•        Ability to communicate fluently in both English and Mandarin
' I5 W/ W+ L/ F* TExperience and Education
3 m# ^5 Z0 ?$ N•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.