Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

5 Z  |$ f3 l7 i, P! WTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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  V; h% A3 ]8 @9 S, V' J' g" e! kIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* \3 L3 j) M* p- D! _Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
( U3 T( A  }+ m+ o) Z•        Managing customer expectations
, O# X3 O: ^( p9 C& k& ?( a( T•        Documentation of technical procedures
•        Trouble shooting client network issues
% l  I. M0 f' E1 ~6 K$ \•        Optimizing system configurations  
# E7 K4 @. v! `4 o, g# ?: A0 O- f•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
, I' M" m( b$ v2 {) {•        Involvement in the development and design of a trouble shooting tool for client.
9 p4 Y6 r" T' f, x. Y/ A•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
. q) _5 s+ Z& u) A2 z3 G•        Work evenings as required
8 B! r5 r1 R3 \Skills and Knowledge Required
) C1 p: s3 ?% y: [+ s•        Customer service skills
# X7 C) `/ ~; [. l& y& t" D7 H•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
( x! f" b: z: J1 @•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
: T; e$ c. u* v8 K2 G•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
7 s9 }) T# x8 d3 E•        2 years experience in a technical support role
" A6 H1 O7 b4 Q3 PMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.