Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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2 K6 U3 ?# _6 Q. yTechnical Support Representative
$ v, k* t  Q8 d  kContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 i; L1 b4 T6 ~8 l, NPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
& x7 ~% r. S" B•        Identification and replication of software defects  
& u# D9 K. T: T8 K•        Phone and e-mail support for internal and external clients  
- q7 ]2 ^% H8 n•        Managing customer expectations
9 l, [2 j1 ?& k2 {0 ~* a9 g•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
3 N& w) [* t9 R) t•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
& p: N" m( H; p: f5 r: u9 A•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
/ P0 e& I  m( V•        Software Trouble shooting skills, or the ability to recognize external issues.
; c' n$ Z4 v# Q6 ]% _% e•        Network trouble shooting skills
6 a! V- M9 a/ U$ G& U4 x•        Excellent interpersonal and team skills
( K- M( E: r) Q# \# W' K•        Comfort dealing with multiple and varied assignments
* z0 V+ g) t, ~: c•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( A! x1 [  |/ i  }* V0 F3 @•        Ability to communicate fluently in both English and Mandarin
Experience and Education
8 t3 Y& O3 L9 X•        Technical degree or diploma
+ n- ]7 }$ Z; O) V9 K•        2 years experience in a technical support role
: D7 F' F5 S' `6 YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.