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本帖最后由 MTK 于 2010-3-3 14:20 编辑 . s" f) S( R% S( C
5 Z |$ f3 l7 i, P! WTechnical Support Representative: ^+ b: G, m, f. Z! q3 e
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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V; h% A3 ]8 @9 S, V' J' g" e! kIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* \3 L3 j) M* p- D! _Position Responsibilities:6 T b5 L; t# p' c3 Z' w( u
• Installation, configuration and trouble shooting of software for process control+ W5 o4 T. F' ~5 a! @* ]
• Identification and replication of software defects 1 F. ^/ Z4 t' A+ n7 z, M
• Phone and e-mail support for internal and external clients
( U3 T( A }+ m+ o) Z• Managing customer expectations
, O# X3 O: ^( p9 C& k& ?( a( T• Documentation of technical procedures ( ]2 `# |! S, E X' r+ l0 J2 v
• Trouble shooting client network issues
% l I. M0 f' E1 ~6 K$ \• Optimizing system configurations
# E7 K4 @. v! `4 o, g# ?: A0 O- f• Low key software development tasks (not a requirement) ~& N6 D9 K8 _4 P; k4 o6 u& h
• Responsible for maintenance of internal ticketing system
, I' M" m( b$ v2 {) {• Involvement in the development and design of a trouble shooting tool for client.
9 p4 Y6 r" T' f, x. Y/ A• Site services worldwide 7 a( l5 ]8 _3 T( _
• System training 7 f8 m' h Y$ J# e* h: |2 p0 G
• Communicate and translate client requirements in Mandarin
. q) _5 s+ Z& u) A2 z3 G• Work evenings as required
8 B! r5 r1 R3 \Skills and Knowledge Required
) C1 p: s3 ?% y: [+ s• Customer service skills
# X7 C) `/ ~; [. l& y& t" D7 H• Technical writing skills & ]5 k+ L5 C; ~% s
• C++ development skills ! ?) o" J8 K- O
• Software Trouble shooting skills, or the ability to recognize external issues.; w# ?; Y* I/ [" J0 Y" s S4 ^% `
• Network trouble shooting skills 6 v$ g- E# v+ a) Q" R
• Excellent interpersonal and team skills : M, u9 m) f7 C/ ^& s3 }
• Comfort dealing with multiple and varied assignments
( x! f" b: z: J1 @• General knowledge of databases and SQL (this would be preferred, but is not a requirement) ' T! w, L P" V
• Ability to work independently
: T; e$ c. u* v8 K2 G• Ability to communicate fluently in both English and Mandarin$ G1 p3 [, t/ P8 A
Experience and Education% v- z8 z0 h0 s
• Technical degree or diploma
7 s9 }) T# x8 d3 E• 2 years experience in a technical support role
" A6 H1 O7 b4 Q3 PMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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