Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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% Q' c0 F: p6 p+ v2 S  H! iTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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% i+ @8 I/ ^* I7 g! J! p6 zIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
: S# a1 t0 x0 Q•        Installation, configuration and trouble shooting of software for process control
! |; p% n, ^8 K) K* r5 e6 J9 }3 G* c•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
% w' ^) [5 U3 U1 y! `•        Managing customer expectations
  r' ]# w: u  x7 W3 J•        Documentation of technical procedures
•        Trouble shooting client network issues
8 B& I: [- m1 }: D•        Optimizing system configurations  
6 y) u9 u5 E& P•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
- J. {/ }7 x( x, t; F•        Involvement in the development and design of a trouble shooting tool for client.
  l: P  D' u* K- S8 L•        Site services worldwide
•        System training
0 K8 S4 l- s0 |, ]•        Communicate and translate client requirements in Mandarin
& }# R8 h( A- N* J3 p6 u/ X& ?•        Work evenings as required
Skills and Knowledge Required
# H; N9 P. w% ^! B( S•        Customer service skills
& I7 L! f; z8 E0 m1 B! u1 {•        Technical writing skills
  G" _+ p  |+ J) Z•        C++ development skills
: I2 W/ K$ Z+ g( K# e  r•        Software Trouble shooting skills, or the ability to recognize external issues.
- U5 b4 z" Q/ o: P•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
2 _8 C2 `5 d4 f. E•        Ability to communicate fluently in both English and Mandarin
Experience and Education
0 X, \0 y7 W) P+ F" ~% M+ l•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.