Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

3 T3 y; Z$ x0 [
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

5 Z, k# W0 N( F# K, C& X$ j  bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 t& X: q) g+ G7 J7 }Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
; u+ {1 S/ X" Z& K% e•        Phone and e-mail support for internal and external clients  
3 B4 w- k9 V5 _4 w3 Y) K* Y" q& d•        Managing customer expectations
. _# I' i+ t, W•        Documentation of technical procedures
5 |  N4 T- Q9 j% t) |. N4 B- s•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ |! x2 v* N. g% c8 p0 m•        Involvement in the development and design of a trouble shooting tool for client.
4 f( F1 k6 r2 m6 L* m: U- J5 |•        Site services worldwide
  b! r0 k9 u: f7 }# G•        System training
•        Communicate and translate client requirements in Mandarin
$ Z: H. K$ c  f) k) s- g: h  I•        Work evenings as required
+ k2 s  _; O, z, OSkills and Knowledge Required
& `9 r  `2 K" I•        Customer service skills
+ F! W, r1 c! d- M: E•        Technical writing skills
" r: R+ r  v" n•        C++ development skills
1 \! `$ z8 N1 F2 a: x* Z•        Software Trouble shooting skills, or the ability to recognize external issues.
' x: n0 l# w9 R4 u' I( v  Y  v$ a* B•        Network trouble shooting skills
+ e* u$ u$ d# X  |" B•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 `3 V! P, j1 o  i•        Ability to work independently
# J0 W8 _- E8 s# t" v2 O( x" l•        Ability to communicate fluently in both English and Mandarin
1 u( c. ?3 I3 {6 v! p* ^Experience and Education
% L7 Q5 ^" L( X! V% `0 V# D•        Technical degree or diploma
, c, Y. ^. h# W* D" r7 h4 i•        2 years experience in a technical support role
  K  Y, H9 l0 Q0 y- d9 XMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.