Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

! F% @, p; }  U! OOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
4 K2 K3 S* K3 ^$ R/ l•        Promoting TBL products and services
; }0 G3 ^9 ?1 C* G1 `•        Accurately processing sales and performing daily cash balance
- O- ~0 U) V1 @2 y6 L% [•        Providing appropriate paperwork to account payables and receivables
) o+ L# f% h( A% t& ~•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
0 w' S% j, G6 K# S•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
9 k! h$ X+ ?+ _5 L+ d•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
8 {* I- P3 q/ @4 E$ x•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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' b. n! n# f% }' j3 P! ]0 lQualifications
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6 R2 X7 V4 U% e/ A* GEducation and Experience

•        Minimum 2 years of Customer service experience
" g4 }+ ]( J. n1 D: K4 O+ y" }; \1 s•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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- W8 z3 q# L) ASkills

        Strong work ethic
        Professional, diplomatic and  self-starter
- d5 ?" a& j" {  n0 ]        Strong proficiency in MS Word, Excel, and Outlook
; O$ m" k: r0 i+ T, `( \        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
3 Q+ y6 {0 k: Z        Strong organizational skills with multi-tasking abilities
! t' U5 ]9 D/ P* J9 E* I, h2 h        Continuous learning is essential to perform job effectively

$ y7 b* H* G6 q1 RA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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- e9 u' D# U$ O4 H) B$ EIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca