Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
, T" ^" D, U8 [) b•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
1 b) [: x6 C( V•        Accurately processing sales and performing daily cash balance
  |3 c/ m$ u) b$ s/ O•        Providing appropriate paperwork to account payables and receivables
0 r) P% f. q5 w8 K8 ~4 R4 }•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
: u( V1 J# d8 e: I6 z# ?8 e•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


( X: d4 t& I* e0 Q: ?If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


# ^3 O" ^' C2 ~  _" ZQualifications
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Education and Experience

, I2 L9 [6 N/ x8 Q•        Minimum 2 years of Customer service experience
+ i1 ~, V3 {4 m0 p( l•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

3 J, G+ \- D8 e2 rSkills

        Strong work ethic
  x( ?- u3 m5 r5 v' `. a/ S        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
0 L. G3 l% h% L& |        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

- a7 ?7 d! o) @' }. j0 Q" fA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

# f9 R- ]- ], A6 {3 O4 CFinal candidates will be asked to undergo and successfully complete security screening.

" x+ l2 {; W" U5 Z- x! eIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
. w( _. z( A. b* @3 VThe Business Link                               
100 - 10237 104 Street NW
2 I7 Q0 M" r5 Z2 q7 TEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca