Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

9 }5 D7 K" X4 j. M5 \2 GOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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9 \9 U: T2 K& L•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
* l" r+ `& E1 e7 S3 h•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
3 p5 s; R% F' a' F0 E/ U•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
( \8 ?, Y5 |: Y% S•        Providing appropriate paperwork to account payables and receivables
) [' ]" ^+ t, }0 B5 H! Q" I•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
4 c2 V' ~- o' Y•        Keeping accurate tracking of client interactions – data entry
( W/ d9 d$ \+ h& M•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
6 ^. r( X. f: |•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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. X" B4 n/ M4 _9 k5 _# ~If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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6 Q# p% R% C% n- p: aQualifications

) G9 V) t. E- @6 oEducation and Experience
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7 f" U1 x& L; l•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
! C1 I" A5 p# f3 U) C! K•        College Certificate or Diploma in related field.
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( K4 m- \1 y9 A8 Y; F1 N6 O( r4 |2 ySkills

$ }' v3 m' I, I- w        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
9 a5 w7 M) q3 i. S- f( f        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
$ f6 ]4 I$ J% ?3 H8 @        Strong organizational skills with multi-tasking abilities
7 K1 E1 c, ?" p. x2 A, Q2 _; }7 O9 ~- i        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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* S0 X; T# I$ G6 w; v( hIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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% o; [6 T! K' W: hKevin Ramnarine
/ P) E. i' w) ]: e8 ]/ d, ]( @The Business Link                               
1 r5 x3 t/ i9 U8 z2 V; L% _  d) f100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
0 a, L+ Q6 `& m" J" D. aE-mail: kevin.ramnarine@canadabusiness.ab.ca