Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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  Y' ^0 _+ Q$ x0 f+ T& \Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

) g* t6 p. Z! B5 a0 W9 QPosition Summary

% Y5 x# D* p' \- F•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
- {- r( Z) T( Y# Z, T- X2 ^•        Accurately processing sales and performing daily cash balance
; P& h, e& F. }, g2 E) B•        Providing appropriate paperwork to account payables and receivables
" R$ l; V: c+ H/ x•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
$ j7 Y+ R; k( k+ T% A•        Keeping accurate tracking of client interactions – data entry
1 i8 y1 I; ?2 \' u* f2 F•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
$ g! a% q# D) U+ I5 w3 j+ e  ?•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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4 {2 D1 }& T1 @$ G- HQualifications

: Q$ E# C0 L5 e  U3 C4 _Education and Experience

( m% L9 \, U( @0 z2 g•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

( g' s7 s, N3 I9 y! T        Strong work ethic
# @1 v3 }% b+ C7 E0 P, p' N, O        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
9 y9 ?* Z+ @, Z; F5 y; k# z& ?        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

6 F# R. B1 }) l+ e1 Y  XFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

2 \) I* B, ]8 S6 L" ^6 c+ DKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
8 w* S+ R8 I6 V- L2 rEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca