Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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5 w/ O  ^/ w4 n( p* ~6 yWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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9 \4 y  f. S3 ^" m) @4 {•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
1 p% O, L2 o- k( Z$ m& z) `•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
4 _, X! {( e; q: s* b! p•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
9 {% v- c' [! W# S•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
8 W. T' P$ z5 |% G  ]) _( k3 v•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
. w- g9 I: ?9 |3 a4 L  I# Y" l•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
% K* V% j( ~; s3 I# r" a•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


& g. m( K7 T: a! }+ U  D. bIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications

Education and Experience
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# m1 N2 A4 [6 s0 Q- a•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills
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( p# R+ A( l  j' G        Strong work ethic
( x+ p! m1 }2 q2 z9 @9 n        Professional, diplomatic and  self-starter
. `$ M' f1 E4 F6 g, G2 y) n& {0 z; C        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
3 \4 W& X7 n6 r  f# `        Strong organizational skills with multi-tasking abilities
4 a/ U% @& H3 Q' H( O4 L3 Y        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
5 U# c' Y& X& T7 I  VThe Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
/ s8 V! r: X, |3 c0 ^E-mail: kevin.ramnarine@canadabusiness.ab.ca