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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 A$ E; d+ z# b! a* v
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- L2 s4 M/ ^$ p' o+ r- g7 a9 F
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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% @* h4 I6 ?1 U9 h% a. d- ?ISSUE TWO:FIDO.......+ m9 ]9 D! O3 z7 N2 f& e% S& P
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.2 K! ^( J& Q; A$ W
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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" j" e9 h% j+ I8 o- RTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( x5 n; `$ [$ z( M5 d

* ~0 p8 Y3 }; B1 W2 KLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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+ a4 S4 W$ J) t" z# t& ?  X+ \TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 H! n7 N/ S! I( d' ]2 V4 K- F
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.* j7 M: g& h% V9 }. a. d! \

+ n* O% {+ }1 R) `9 c  b/ ?# n7 Q* z: l- VISSUE FOUR:BMO4 S0 u7 s! N' ]7 `2 z
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 d5 N8 w9 K" L* F5 o" g

4 M+ Y& X( X& x6 a1 ]I really learn so much NEW today...................* {6 ~0 A7 c$ x/ @, v6 R- v; P( q

1 ~6 k) L+ ]; ^: hHOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
5 c% U; |* P+ N8 D4 b$ p所有UPS的良好時間規定,在這邊都不管用。
8 {2 E  b. l5 q) b7 }2 u! \# S9 [因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ v& z5 J1 y: h3 [$ D' m
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!- G+ ^4 m4 W! p9 v, F
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
0 a7 R6 ^  O6 F7 @' y% F3 s) P. x再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* P8 N- q. S) ?# p9 r: y4 J後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator' f) J8 r: y2 G
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
, s5 r5 N/ r4 R# P0 D9 A: UDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 }1 B+ Y6 d% W. a7 {(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
( h' Y; p7 a4 ]+ z再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?  z2 X) R% [$ X0 `! N5 j

. l! B' d# B; z在那時候我瞭解到一件事情0 z9 n3 ]$ |+ V* `
就是這邊的郵寄服務是一個nightmare, M' E# ?  L6 C% ~9 u' u8 E$ {
這件事情,應該大家都有經驗吧!1 r( y! I& p7 C
對我來說,這是在Ft. Mcmurray最不好的經驗了!
! y" _1 Z2 K3 w+ A不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!5 _. C% i2 Y, A- m( f$ s
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。' {3 d: U6 A( s; z, P. |7 N0 ^+ u
所以我還是選擇天天笑的過日子好了! 0 ~, R$ \" F" E# @! X  z4 v$ E

; o4 u$ H2 e( E3 K但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe9 Q1 l7 Z) l+ _
take it easy
5 Q+ M& x: M/ O6 flife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back., n' \) J) }4 B3 Q+ ^* Z* }
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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" [+ ]3 j" }( w6 j& e想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商$ f% U/ P8 Z9 Q( s7 g. ]2 r
服装批发-上海919服装批发基地
8 [9 Y) t8 N( j2 S! O- @( p3 B" E张力仪-专业生产张力仪
& J' D7 Z: C4 e; B0 q8 B6 P6 h服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 i. s( I3 P9 G3 a

3 F; j# A4 ]7 v. L8 ]1 U不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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