爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3318|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
8 T8 @6 Y4 L4 n) H/ D+ M& j& u
' ]; ~+ T  I4 k2 W2 b1 yIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................+ C2 ?  k5 Q/ J1 x& \
$ \, R6 P# {: k0 E  Q9 Z9 k2 {; Y' B
OK,,,,,,,,,,,,,,,,,,,,WAIT....................  `9 H1 ^3 ~5 U/ S) E0 S
7 z9 `; C" R5 {7 d2 H
ISSUE TWO:FIDO.......& M$ e  d) P3 `# o  r9 f, H1 P  i9 s7 C

4 p8 F( N7 X: e: y) h* y0 dIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.* L; y# a& b9 n) Z( t

5 E8 H8 @/ B( C; PStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., B. Z  V7 W& Z6 T6 K

; d2 s' t! V, BBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( Q+ {9 h, K, P7 ~- y4 b* c# z( b
8 `8 q* f: ?4 a; Z$ [
ISSUE THREE:UPS- S$ E& G  s& J0 x; r" j

1 s! T: d7 b+ h) e; w+ lTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
3 N/ Z0 @' \. ~( o/ e2 w; r+ K8 \9 M9 D% {. I- x6 X3 n0 s
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......- y! P$ j) W) _7 w/ C
- J) {1 _1 P7 s; T" g
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
" b# W1 k3 v& v2 n8 E
& U5 x- E9 x2 E. ~; _' zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
; ?. C' w# \$ u# z3 b2 l
3 L0 I  x* ^( d/ a/ oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
& W) w+ o6 `" A7 `6 j% B, n; J
1 c! v  W! g% K* tISSUE FOUR:BMO
& A+ a  `+ B9 D/ d0 ]2 D; f' S: R$ S/ q8 O, x4 K# S/ Q
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
9 S/ u6 r4 }, f+ p
: p/ X6 D% [5 rI really learn so much NEW today...................
" Q7 V) Q7 T% c' [- y. R$ n( n6 _0 L! I
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' o& B9 c- l( X
所有UPS的良好時間規定,在這邊都不管用。
7 D# V6 p9 n& h5 H- V2 G1 L因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 R' n9 x! Z5 ~% U剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. w/ r( d" Z  A* a
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 o7 m6 w$ @! [; `
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 X7 D; V: b% x% B; f) ~7 d後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 x' w$ O  P$ \7 [$ I+ Z5 C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 X0 |- H8 K' o& C8 |7 e" XDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 j- R0 Y6 ~2 V. x5 ~9 Z
4 x6 _# R+ c8 A% `) K  d* X& N- P1 D% u# d
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 y5 k: e: ]1 e! P
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。5 z5 Z3 ^1 h! P1 [
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?: ]/ ?$ V/ p4 j( J! X
9 y7 g" E1 V. o
在那時候我瞭解到一件事情
: a: O# f% i  W' i就是這邊的郵寄服務是一個nightmare; f( ]) w4 r9 U9 V4 y
這件事情,應該大家都有經驗吧!
; p  v$ T+ c* O  F9 _9 ^% P對我來說,這是在Ft. Mcmurray最不好的經驗了!
# X6 _  m9 J! p6 x% ?1 p: T不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 O! s+ O8 E" q日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- r4 s( S$ Y6 q2 N所以我還是選擇天天笑的過日子好了!
6 m0 m: d, D# R. @2 ?3 l2 z5 d. I% r! u7 x' m1 b1 T5 p& [
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
& [# D* c/ v! i8 ?+ ~3 ntake it easy: K0 J; v! O7 d: z: x% d$ [: T$ o0 D
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
. y. L3 [# R4 f. e2 pLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了8 {; \) ~5 \) x0 I6 Y
# E) s2 G. J" v  l
& V! ^8 j' A) m! H' y* b! W
以速度慢 逐渐被淘汰 -效率低 % l5 \8 F9 J) |* g9 ^

: j- p+ f/ d, V6 ~, b5 G$ X" Q& @" k, s
! h. |6 `$ ?) O. a8 T( |8 ?
0 r0 Q- w0 K; Z# J" I: J

( ]& [4 R2 l1 b# U2 e& @* o0 v
想我们的敬爱想-我们的敬爱的敬礼!8 ]& R0 B; T; l! ~- [
/ v( n: h& Q' l4 L: {3 t: ^6 V
搬场公司-成立最早的优质的上海搬场服务商# i  m% v/ O& r" B* q
服装批发-上海919服装批发基地
" ], z" x# j+ p" N: w1 t7 I' u5 E( a" V张力仪-专业生产张力仪6 m. n- T8 l) J! `3 D: k
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" M, W$ c5 h( a. |/ U- i+ L( o0 l
/ K7 t" ~8 e# w0 B
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-6-27 21:28 , Processed in 0.261493 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表