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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"! X5 L0 S. b; B5 \
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................1 Z! o  i( V! F' H
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ISSUE TWO:FIDO.......' S/ q5 P( w. N6 ^" c7 k" g1 O

6 z2 s( P4 q- X4 qIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.* n* r# g; L. I" O
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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% b' b0 n, f: T; ALast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......% a1 y* N+ V8 A+ t: J  u

0 e, m- O5 s; a2 e8 W1 ^TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  H: L8 F) k+ j9 f* |- v1 |

. V: `, |) i" r* I( ^+ A! k) ]  y0 \2 kat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! B0 P. w- s1 `% P/ O% b

6 F) b6 Q. o7 ]at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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% x3 J2 A8 e4 q9 z6 J8 g( QI really learn so much NEW today...................
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+ ?* l- ?/ ?, u* f0 a5 OHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
: G" U$ d0 p! Q* y& E. e" S所有UPS的良好時間規定,在這邊都不管用。* f0 ]. g; l3 i* h/ s, o
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 i1 l# [5 f& s# j剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# P8 F. o+ w( }6 D! ^+ E7 X也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' j" f, m9 ~% o4 o* p, n再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& @6 ?6 ^7 \$ d4 o( F! Z- M後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator: {! X* J: N; v9 f5 d- l
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ s6 Z4 F& G7 u5 x- dDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' r1 \+ z& S7 j8 e2 h9 Z6 u(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" H. Y$ F6 {5 K5 O* _/ |' a$ g再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?8 B* B( Y  ~2 ~0 W
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在那時候我瞭解到一件事情3 u! O' Z$ }& V: r
就是這邊的郵寄服務是一個nightmare1 x7 Q1 z) m6 a& P$ N  N1 k
這件事情,應該大家都有經驗吧!
& G0 ]2 U; E0 f0 u2 B5 j對我來說,這是在Ft. Mcmurray最不好的經驗了!* N. `4 q( z1 s7 P3 e. x
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!- z' B5 D( y' L* e
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 g* B" S; f6 T6 V# O4 W所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  E2 @6 T5 G" y- X# n  f( otake it easy4 J- x6 ]& w5 q6 }
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back./ K. y* y: K- G; ?) F" a
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 L! \. ^: n/ r* v- U

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7 K8 }2 M: p+ O以速度慢 逐渐被淘汰 -效率低 ! F# [* k  @( M! V3 I

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想我们的敬爱想-我们的敬爱的敬礼!/ W9 @5 `: U3 w' |5 f
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搬场公司-成立最早的优质的上海搬场服务商
7 R( i: w. k+ M: l. {服装批发-上海919服装批发基地- K9 D5 g- ?% n! Y! x# P
张力仪-专业生产张力仪
- J2 V' d( w* w6 X8 \) K, l; i服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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# x5 X' \# ^8 u& v8 U  @不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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