爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3023|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& N( V0 R8 N' y

2 X1 ?; n$ l: Z. j3 \7 A/ bIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" f) l. I6 N' \. Q1 `

/ C: A) t4 U  `6 j- Q7 D. W7 x7 `OK,,,,,,,,,,,,,,,,,,,,WAIT....................
2 P, z2 N/ E% B) `9 H8 |! _) B' B" a# l* J
ISSUE TWO:FIDO........ H, C: p  v2 U1 T* P
$ Z; {$ a; i7 Q( Z' d7 S
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
+ w" \0 o% v" z9 [9 E! Y
7 y  d  _4 |( i9 K1 V  G+ kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
$ S- `9 m1 G* g7 \; B
- s% v5 k$ x- Q2 M3 f! D" T  PBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.  z7 h. ^3 a& _/ w
7 j) A% l) u5 ?' J( @
ISSUE THREE:UPS
' k, c! g8 ~2 e0 k) A. _
$ x: g) X; r7 Q' h5 BTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! L+ D0 j+ M$ h# Z! m0 z7 T7 K

; c7 x! A6 @* }Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......% z' o5 @- h- T3 l
6 [( {7 f3 O* a1 k1 p+ L4 j$ g" l9 b
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# [* M6 b: h. j( a4 Z
2 k2 M% b; k2 Q4 L* _4 T
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!( Y; u" T7 V- x% f; ]' _, G+ {

/ C; o# G; X# e1 z6 iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
) t2 C# o$ ]9 S6 b- g  a- x1 r! K4 C4 n+ O5 u
ISSUE FOUR:BMO  b! f9 f* }( x" Y# W" j

5 G+ r* }' h6 T  fBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
# g5 |: q. ?( h, W6 B! j7 s- Q0 P$ m0 |( l1 |
I really learn so much NEW today...................
. X  b# z/ M! [" ^4 `3 f# g* n0 V  t; ^  A2 H
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' u* O$ [: G% ^' Z1 |0 e* D
所有UPS的良好時間規定,在這邊都不管用。
9 P2 o( d- D% X. F' G& t7 n8 T: N# _因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
, T* \, y! l- I( U; [, Z剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
3 |  a  V4 y2 o3 A* w  H2 R4 h- s也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!0 U5 R' e; ^- s0 S5 j) Q
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
. y+ q' z  S" \後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
. V" B2 Z& Z! W有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 J$ i* o+ B- {" D4 b( EDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。  c0 Y  D8 p+ I* n6 f* J  J$ M: Z# W

1 R# }, Y: R( f& F0 z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 U8 Y: k( M7 U6 L, D8 s(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
2 q& ?) \' Q; Z) K6 o0 d/ w0 P再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
: d+ Z8 f  p0 r- k2 e& s) M. m  ?; r8 d) h( Z* n! k
在那時候我瞭解到一件事情
3 P1 s) _9 H( R就是這邊的郵寄服務是一個nightmare
- w1 r1 M0 u# C9 v/ w2 \& ]這件事情,應該大家都有經驗吧!7 s, \/ L6 S6 h( z  l
對我來說,這是在Ft. Mcmurray最不好的經驗了!
7 F. c* e8 A) ]% t% n! \6 W1 ?不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 x; s8 K; t; H( x+ m" N
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。' o8 s# X9 ?1 S2 o4 O; J
所以我還是選擇天天笑的過日子好了! : }, H! |+ J2 g& F
; C& y7 l3 \7 F; q0 Y
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
" M9 [) f5 G; S- Xtake it easy
- Y  v6 D% K6 |9 rlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 s! P5 `: u0 ?# q9 x# o% h
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
1 `# s7 g8 h; ~, K4 L9 q  n1 t  ^; S# q
: i' T0 h/ p; l) Z4 h" V9 |, i# s
以速度慢 逐渐被淘汰 -效率低
. B) I6 S; r" w# x: ?% c" b' D6 c: U3 l/ v# p; g- F- d

- V* O# U% z. {% f5 q4 b# _+ p8 T: a7 L3 J6 a
9 ~/ E! j! n* U4 h

+ Z. d# A' d6 C+ y2 t2 N( @! s! _# [) \9 n7 l- U0 m1 r  f" o
想我们的敬爱想-我们的敬爱的敬礼!
' X4 |' Y  u. H
1 ~9 ]% ^: f1 l! O1 J8 D, f+ ^搬场公司-成立最早的优质的上海搬场服务商4 R6 G3 C+ j7 V' k, N% ]# v$ h. k
服装批发-上海919服装批发基地  ]) C& k/ }. D, j$ |
张力仪-专业生产张力仪  ]* l* k5 ~8 S  Y8 Z
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
  @9 b4 L2 V; _, O# h
  \7 b5 o! x( T' N不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-12-21 08:16 , Processed in 0.139945 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表