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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 p- w" ~; u/ ^3 W2 ~! E0 B/ V' ?

/ \  H) h0 a+ ?& cIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................' ]8 S! L/ t) w  w

. L" H' F# M, i5 f9 QOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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8 p6 D" Z! H! @0 v( }; S" L" F2 @8 iISSUE TWO:FIDO.......
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' A/ O: y5 ]0 m7 ^( Y4 A  PIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.9 b+ q, E, @6 Z

/ G1 X6 M$ y7 M/ C5 sBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS( P0 ^7 p2 d2 H! G! |; N

# Y7 E- m& X, X# N3 D; ?TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! `  u1 G2 H- e7 [6 `% v" h

+ r2 i1 [1 x" g# lLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 G3 B) v! |9 q/ o4 c) [' [; X

( @: r0 m; ~  ?; r, vTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* J5 t, S' z4 p3 `. w
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 H# O4 D, Y; N8 k9 c, l0 S4 H' D

* n, N+ s( U% v& z2 r5 ~at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.8 R# e5 Y- \% t2 W- v& C( a- z
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ISSUE FOUR:BMO' M( |/ E. Y9 ]0 Z7 N- `! K1 ]
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" ]" j: v3 Z- j7 K) |
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I really learn so much NEW today.................... Q* V/ l5 d8 o: N: W6 D
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
8 L7 x, ]5 @( R所有UPS的良好時間規定,在這邊都不管用。
1 M% w# Y( z0 C( o, t4 e1 \. @因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* ~$ m4 J" S9 G" F( h( t  ~$ R剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
; F! Z, _& g/ S" M: p/ R也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
. t+ M$ @; _! I- D+ n! ]再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
+ L, x; c; b8 J後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ K% E$ ~( y1 x0 g& @有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
, a. ?6 e& H: K: QDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 `( H! \2 l+ M8 u) v
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" n1 k' u: _; |. F1 `; M" x$ K再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
6 V/ h+ r- M# N# c0 t7 \; r$ i就是這邊的郵寄服務是一個nightmare
, P0 {* t9 f8 D) m0 m這件事情,應該大家都有經驗吧!
2 J+ v: E# j, B對我來說,這是在Ft. Mcmurray最不好的經驗了!
4 G" G5 o) G3 A0 ^不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!2 l+ B" \2 U8 B2 @' J
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。8 y4 t6 F) u) ~$ G( F8 ?
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" `0 k6 M& ]' e4 N! E
take it easy
$ h- W& ?' F, @: P* O' w1 `life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 S( p$ y! }# G% R
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!" D! y9 W8 K& D, J! b; A

" A5 Q+ z1 G% r3 P+ |搬场公司-成立最早的优质的上海搬场服务商
/ f/ u$ s' [! |( j" P6 Q1 s3 }服装批发-上海919服装批发基地, D: K2 E9 @, V% z* C
张力仪-专业生产张力仪
3 d" M' N' Q+ |1 ?! D1 C服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing. ~& z, k/ k2 S: n0 o3 L. M

7 F# q' `5 m' T" R* ~6 v不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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