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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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+ i+ k0 e! o& R" W$ q1 aIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................& T: x7 f* D, h2 Z1 j
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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* ]3 A* e# o- O+ A0 f9 @6 tISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.2 f" o. U9 ]- x: ]6 K; n6 O' X$ G: f

$ l' o7 g$ L& V! O8 L; o* rStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' F, q- I" {- ~5 d

: c  i& C: L. [( i! ~2 N, nBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.& U1 C" n7 Y3 X: R" e- g
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ISSUE THREE:UPS6 j" t& W" P1 g0 }" P6 c1 g/ D
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  P5 O- \) [0 l' I

0 ~3 A, J+ p; Y" H( PLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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$ K& A" D  k( a- R" h* e$ B" l/ Nat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 l0 M+ }+ \; Z0 V. h& h0 P
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ u# Z( L, h; q+ Q5 b" S3 P/ Q
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ISSUE FOUR:BMO
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- D! D! \1 {! Q8 cBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 O& G& |0 D1 R% y

, c+ T" ?& Y6 f3 |I really learn so much NEW today...................: {/ q9 ^% J% T# U: Z- d$ ?
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
. G/ ^0 ?3 {! B9 d5 l所有UPS的良好時間規定,在這邊都不管用。
% S  u6 G8 V( S因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
: a8 |; }' e5 s0 K. }5 M: ]剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
- K2 Q2 Y/ Y/ {" o9 H: X# Y* k: j$ H也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!0 _7 P! V1 K* y  A
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator3 _" l; N* Q* U- y0 c9 H
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator+ J* p9 f% C! x7 i+ u" {$ Z
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況8 k& y1 i4 v" M  L1 o/ {
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。/ d0 G+ x9 s( Q% o& q+ x, Z" ^1 y

" _. H+ k: y. j9 E" W最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!- W) F6 c, R: ^
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。# Q' M/ M6 O& L+ l6 I
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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: s+ v! J. ~% m3 ?6 s6 m在那時候我瞭解到一件事情3 ~& v& s1 E4 W
就是這邊的郵寄服務是一個nightmare# G/ I2 a$ n5 v' X. @' A$ o2 @
這件事情,應該大家都有經驗吧!
6 [* B9 e( A" A5 {對我來說,這是在Ft. Mcmurray最不好的經驗了!
: P& W3 Z) q  c1 @不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!. u! _! y7 _  V$ ~6 Q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
! y) a) Q: ?/ Q/ m+ Y3 g所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
1 _# V, x& y1 L6 ^7 X8 ltake it easy
* `# j' e7 X5 p" H0 B  Nlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
2 P4 h2 c) r. }Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了' t, \" a% b. h+ C* |  f! o
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!, {! b7 P/ z' \8 O8 d8 ?- e

8 o2 w  D" n9 ]  l7 w, |# I搬场公司-成立最早的优质的上海搬场服务商
. h5 B% D; }! q# [) o服装批发-上海919服装批发基地
3 g  e6 f% s4 h. h! _/ r张力仪-专业生产张力仪7 L: x# Y! {; }! b3 I0 d
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing; M; H8 `, T% m

' ^4 Z! G. R# z- h4 Z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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