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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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- J4 I( y5 P, Q8 }In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................( q) J/ ]1 b; j+ {! X, H6 y+ m
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ISSUE TWO:FIDO.......
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; ]# A$ n6 E6 ~. v2 WIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.4 g# l9 H! e! q" q& E" F

# z) x& B" `' _7 G; \# w4 B$ o" R6 dStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., `* V8 l0 g+ v! Q+ \' g4 \! {
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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" H9 j* ]! \. cISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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2 ^" Y9 e, B& |1 R# rat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ U: h# l1 T# q, T8 \( R& m
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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0 @( E- n" X' w+ F2 kISSUE FOUR:BMO
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1 Q; f! R0 U5 F! JBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, i7 k- h: h5 O
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. p; D" x* H% K, Z1 V/ |
所有UPS的良好時間規定,在這邊都不管用。; k7 z" R! B! C
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)$ d) D# |% E% [3 u
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!4 a6 H: L4 L; i4 P3 H& H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* Y4 G4 x; W( n
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
- t/ X. \3 i, X; }$ r5 n後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator; g+ |+ a3 l$ C# E8 s9 j2 g% O
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 y) W% v8 B5 f2 \2 [- `& HDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。* _( |, @: Q6 }; Y; T' }$ s

1 S- r9 {* J& M: B最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 {7 Z% V6 n! e; g- g9 D8 P
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。5 Z8 {* }4 r, R
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 S, e* r: z' G

# d4 h9 H' F3 [. Y$ }在那時候我瞭解到一件事情! }' O. c! g" w  e6 |
就是這邊的郵寄服務是一個nightmare
  ]6 _6 t5 S2 j( T, Q7 [這件事情,應該大家都有經驗吧!
/ r8 E5 b; M$ s; Y( d$ ]1 x對我來說,這是在Ft. Mcmurray最不好的經驗了!
+ `( i4 K* F' q不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
' L. t, R% f, M" ^* v日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
# U) R# K4 g+ V0 y1 |所以我還是選擇天天笑的過日子好了! / x7 {. T+ X8 s

& v' B( k- m" K5 O6 }但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
: e( H% a1 v+ H" Etake it easy
) i7 H7 L/ K1 C. A+ L# P. q! Ylife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ k! n. S0 r- ~8 ALast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商, _/ b) ]  p* [
服装批发-上海919服装批发基地
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服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing# g6 u, c" s# L

4 n' O1 N3 X% D9 I% r9 a, @2 D不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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