Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
: Q1 N3 {& U2 [7 K2 Q+ Othe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
( {2 P2 _- P& Psatisfaction, executive leadership, workplace culture, and more.

) H) T& g& M# hCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
6 e7 v% Y9 \  z1 yrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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+ U' f5 {5 m. ?% |# D' m4 w" c- APURPOSE
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9 p: O5 n- s" nProvides technical support in the division for computer hardware and software.
4 o7 R3 o& {0 v0 J/ g) xTroubleshoots network problems. Installs and maintains PC hardware and software
8 a2 K* r& B/ X% rto allow computer users to access the network.

* _' g1 Y6 G8 C2 x$ \9 i+ Z4 H+ XESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
$ B$ p4 X% Y( H/ G! P! ufor the division staff.
7 }. ?3 F8 E9 g' z$ b# E& m5 \• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
7 T# A5 c' m0 Cthe use of Microsoft Outlook, Word, Excel and PowerPoint.
0 Z% f* m) w" n9 ?/ F4 [, x* L• Manages the desktop and asset management lifecycle process to replace and
& ?/ M( }$ p0 b& m$ `. \install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
6 Y9 }' U) T, p" U• Assists in implementation and maintenance of warehouse systems, as necessary.
. Y" Q2 _8 s. F, {' \4 a• Supports and performs tasks related to company IS policies and procedures.
; l9 C2 ~/ c, R/ m• Troubleshoots hardware and software problems, provides software diagnostics
2 I8 u7 e9 ~6 Y# F1 vand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
7 ~) L+ {. f+ z- m+ v) C• Performs basic administration of local phone/PBX systems to ensure the
! x$ J  j1 @  c/ I; N- x  _7 adivision is operational. If division is on IP Telephony, works with headquarters
8 N$ ~, W* @- o9 q; xVoice/Data Team to support telecommunication solutions.
" V" z% t# c. a. F9 d% I• Maintains hardware and software inventories using company Asset Management
$ j- D" U4 E6 Q8 o9 C1 s& C0 ?software tools.
3 q' f* Z0 y* b+ {/ \+ g2 y/ {• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
( h2 c5 r4 @. J' c* f• Provides backup support to other IT professionals.
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0 s; E' P$ C, T" L) @# y& p+ I5 e1 a$ ]8 }PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
1 v* q% z$ |- d% K/ H$ kServices personnel.
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COMPETENCIES
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• Analytical and troubleshooting skills
* H" G+ ~2 h- ~  E• Team player
$ C) g* I8 I' D+ d: _! k% `) }• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
) t5 E( a2 k3 y$ U/ k) M• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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+ Q8 l% F! g1 L% r! w3 l• Technical certification, with a minimum of two (2) years technical support
% P/ r1 c1 N$ x" r5 B/ [" i" h9 Pexperience, or any equivalent combination of education, training, or experience.
( c8 K3 L/ o6 |: c• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
/ |" f3 s$ D$ U: }7 P• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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: p, t4 g7 H5 d: nThe physical demands described here are representative of those that must be met
; v& i! q- M3 q, \1 A; n! Yby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

1 D  _* }8 l* P1 M& pWork is generally mobile. Requires frequent physical effort lifting personal
; O7 c, N/ B5 vcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

  d7 b( I( ^  yWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
/ B6 c" Y7 h, YReasonable accommodations may be made to enable individuals with disabilities to
; l) z4 u8 Q7 t% Y+ S$ G9 Fperform the essential functions.