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JOB POSTING Y. @$ w( Q+ J! z9 y2 r' s: g) x( `
FOR
- ^ F) }' `' UOPERATIONS MANAGER - VENUES & PROGRAMMING0 Z9 I" g5 E8 D: E0 v
# e3 c0 j! {1 B) k" G2 }REPORTING RELATIONSHIPS
' m- b' O5 D% G. WThe Operations Manager - Venues and Programming will operate with a 1 v* i5 O( J" |' T. M2 s9 H6 x' l
direct line reporting relationship to the SU´s Manager of Programming
1 p2 N$ M# E8 pand Venues., I T: p% H w& z; C; K
+ e+ G8 j$ I0 L, E8 U" S* n2 `ROLES AND RESPONSIBILITIES% v X- F! a, J7 t4 W% ^- v! X& E
The duties of the Operations Manager - SU Venues are diverse and
P1 i% i( {+ f# Dextensive, and are targeted at the all round smooth operation and * Y2 [# d5 \( _) c
financial and operational success of the Horowitz Theatre as well as ' |% S2 \9 W: E' r2 ~+ v
the logistical organization and smooth rental of the additional
5 }$ y4 Q' U8 l3 V7 O& o+ W# `venues within the realm of the Students´ Union. In the light of that
: s) B( d8 C8 M1 F( @breadth and complexity, it is not possible to fully define or
3 d; x. L5 }, u1 q3 R* N0 Hdescribe all roles and responsibilities in a document of this kind.
1 r0 w( k9 c6 ~5 `' k+ B; q6 xHowever, the main roles and responsibilities of the Operations + q, Y1 Y5 S3 P; V W, Y3 b% [
Manager are as follows:( f3 m i8 e6 x. v4 [+ D9 U
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1. Space Roles and Responsibilities
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$ Y/ J& g" A% n2 F! d$ F4 n- G ca. To ensure, at all times, that the venues listed below meet the + e6 G+ W4 P6 [% v% ?4 N! \8 ]
appropriate standards, requirements and needs, and contributes in a $ ^$ T: X( W" [5 V: a
positive way to the smooth operation and success of the individual . [" @7 [7 z: y8 x. Q
renter.! T& A. @ O. F+ K
· Myer Horowitz Theatre
) m4 i& h* D" n: u; V/ c& E· Dinwoodie Lounge
+ Z- {6 J0 T# {9 }, j1 G' o! i· SUB Stage
8 ?5 r! T) ]0 S
8 |1 w3 F) |; W5 M6 ab. This includes, but is not limited to, the following:' d4 j! B& o8 _, f
· To plan the capital and supply expenditures to meet the - l/ e+ m' ^5 ^8 g% Y1 B+ c6 a. w6 S
production and facility requirements.
' A) m6 G% r! w s: {· To ensure the day-to-day compliance of the venues with existing
- C5 \ D+ S* Gsafety regulations and building policies.
0 Z4 c1 E8 v \' wTo ensure that the maximum potential of renters is met.( z7 c( F) b: t' L
, t7 z' p6 [" I3 w9 f/ {% k
2. Marketing and Promotion6 @, Y1 G) V3 q
# w) t; G) s8 Wa. To develop and implement a marketing plan for the venues that ' v( z2 I; z4 e* f# g& W+ f
focuses upon advertising and promoting the venue to faculty,
- G6 W9 B W* H' b: Bstudents, and internal and external clients on an on-going basis.
: |% A# O9 i% B+ _This strategy will include implementing and/or delegating the following:, c/ ~1 E# q. g% b
· To develop and maintain promotional materials, the Horowitz
6 C: r0 d- c0 e- YTheatre and SU Venues home page, newspaper and other advertising; to # N' _: A$ N) [. Z) ]2 q
take advantage of other internal and external advertising - `) J$ O; f- x* [9 f3 V0 s0 G
opportunities; and to develop press releases and other promotional & G4 k1 V( F2 l. a d4 Z: h* J
literature on an ongoing basis.
, S: D6 m4 r( z2 k' x· To coordinate tours of the venues for potential renters.
- \# n6 b& }" f: U. ^· To promote upcoming events in the Horowitz Theatre through the : n: }$ p8 b2 m
use of the Horowitz Theatre Home Page and the SU Events Calendar.
, y9 ^6 u4 z9 A. R· To develop new external clients for the venues.
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3 l6 ?/ f( |+ c3. Staff and Supervisory Roles and Responsibilities& C* \/ v, Q3 z
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a. To ensure, at all times, that the venues are adequately and cost- * o; E. c7 R3 l- p7 q. {
effectively staffed, and that the staff utilized by or within the
& P; z" n" A* [) d5 i+ ]- H. Z4 A" Ivenues meet the appropriate standards, requirements and needs, and
& l4 S3 s; E( j% Ncontribute in a positive way to the smooth operation and success of 8 W! O W- V* v9 u- x
the renter´s events. This includes, but is not necessarily limited " _5 I& G' Q! {: b# h
to, the following:
; L3 t" x3 m3 U2 G; q· To be responsible, under the direction of the Manager of Venues
j3 R" M! ?7 d- K$ w1 _and Programming, for all staff issues including hiring, disciplining,
+ g6 i4 ~" L' t! c0 {3 Y4 kevaluating and terminating, as necessary.
0 Z4 ?8 l5 D' m0 d2 q" w To ensure that the Horowitz Theatre is adequately supervised at 7 L z$ U& Q& a. |
all times, this includes the development and implementation of such / N# |% F% C# E/ v9 m
schedules and rosters as may be necessary to ensure the effective and
2 o* Y2 V$ H* i. W3 N: S2 w) Y# rcost-effective supervision of the venues at all times during which it ) T/ D2 s! {7 Z6 R1 s6 f, r. v
is in operation or needs to be in operation.
5 ^$ w& g" x0 ~/ S& E· To work with the Technical Director, when necessary, to ensure : m3 G9 O; w5 _$ G5 f% W H
that an adequate and appropriate level of part-time staff exists to " d7 u& b( D9 A5 p1 c6 \8 e2 J
facilitate the smooth operation of the venues and to ensure all
. t' a4 {- `5 u7 W$ p. q" Xrenters needs are met.2 `4 N4 \, k' p% @8 c* ~
· To work with the Technical Director to ensure that the skills - V4 k/ I+ f/ e, J) B/ k! z+ h1 W
and attitudes of all subordinate staff are appropriate in light of 5 a5 \8 O% j" k0 e, k
the roles they must perform. This includes providing adequate and - A" F# S% L% ]3 h
effective training (and re-training) in all applicable and
1 m& g6 j8 R. \ I: m2 \; E1 Iappropriate areas, and ensuring that the Policy and Procedures manual
V3 ~( \ H, S1 k1 R) W3 S. xis kep up-to-date at all times.& e- ~0 y; {# T
· To ensure all staff are trained in and committed to providing 5 n6 O: e/ f5 e
excellent customer service to all renters.) i4 t) ]& }6 @+ D
· To work with the Technical Director to arrange staff ! J! n) w* G7 ^4 J0 J4 J2 O5 B Y9 q
scheduling. To handle payroll related matters, under the guidance . ]( U+ `; B! F% c* L/ T
and direction of the Manager of Venues and Programming, concerning
4 j! g' ]6 T X5 L& Y2 ?' Cthe staff of the venues.
9 r5 z+ y$ y* A8 K( ^· Working with the Manager of Facilities and Operations to ensure ) }$ _" ^: o2 u
the appropriate setup/tear down of each venue." G* m: F9 Z7 o* L( b& ]' A
· Working with the Manager of Programming and Venues to ensure
0 e2 V$ A7 A0 o, x% b+ n$ i6 |that additional requests such as licensed receptions are arranged.1 X' }* D; k! W% Z
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4. Overall Financial Performance, R- h: H, t& o: P4 X+ v6 V$ T8 { r& C$ }
8 |, ^, X( G2 D8 F X. [a. To ensure, at all times, that the Financial and Administrative
) b& v% M& j, X7 qsystems and processes utilized by or within the venues meet the x. \) [5 r! L! D' h6 v9 H
appropriate standards, requirements and needs, and contribute in a 9 Q$ {: i; n4 S1 T* M
positive way to the smooth operation and success of the venues. This
7 a2 J$ u9 J. ~* H* T$ _( d6 Bincludes, but is not necessarily limited to, the following:
) g# `: T7 K/ Q& \ s To provide input and expertise in the formulation of appropriate # k6 g5 W6 W6 r7 H) c4 V
operating budgets covering the venues to the SU´s Manager of : w3 T; j) O+ R ]* P) c" F4 L& ^
Programming and Venues and to discuss and refine those budgets 9 v6 a: R! a5 t; w7 R( d
Manager of Programming and Venues, and Manager of Finance & . D6 w3 Q1 P* ~ e/ ?9 E! S
Administration prior to their submission for final approval.
4 d1 L6 x3 A/ l: j3 L( H· To manage the venues in a manner which adequately and effectively ' f$ E5 u6 V# Y' I
reflects the budgets approved for the venues and/or which reflects
/ e2 i. u1 k$ W' d6 u8 fthe best interests of the venues and the Students´ Union." b* \! r8 I2 T. N9 S$ [9 C
· To function as the key player in the submission of financial and
) {# `" E/ T }4 _. ^5 Fadministrative documentation covering the venues to be used in the ) ^) }7 ^; U4 Y' Q% f
compilation of monthly and annual financial statements, and such t8 `+ X1 g/ g6 e
other reports as may be necessary.3 B _- Z2 \2 v
· To discuss those financial statements and other reports, together
6 P) Y2 S6 O" Swith all financial and administrative procedures, with the SU´s
7 m$ G0 m/ S% I8 s1 y: jManager of Programming and Venues and Manager of Finance & , _# a ?3 ]5 \0 f! ~$ l# V
Administration with a view to determining and implementing action
( {( ^: D% R4 T3 naimed at improving the financial and/or functional effectiveness of 5 j7 a0 I3 Z/ I4 E; ^8 E$ U5 E
the Horowitz Theatre., j; z A: t3 g
· To ensure the existence of adequate, effective and accurate job $ b+ l ?7 v/ {; D+ K* S( t: h) K+ e
costing systems to be used in connection with the determination and 7 P W8 v2 K- S4 X
setting of appropriate prices for rental and staffing rates for
2 O. x) P1 Y" j `1 O/ `* Aevents held in the Horowitz Theatre.2 N7 Y4 O3 v, k+ q9 V- M/ l
· To develop accurate documentation to be used in connection with
0 _& k& \+ _* P( o+ ]the billing clients, and to forward such documentation in a timely # l: }% ?; o8 U3 h
manner to the Accounting Department.7 T+ m5 v6 g& D! R
· To recognize, address and handle all matters relating to financial $ r4 \ L: g+ K: r; S5 ^& Q; ]6 `, p
and administrative procedures and systems in a manner which reflects % f& D( {5 u( U+ w4 y
the requirements of the SU´s Manager of Programming and Venues and ) K# F. @8 X, L+ B; M2 G& f
Manager of Finance and Administration, and in a manner which . |' f' p$ j4 @2 x' n6 k& q
contributes positively to the smooth operation and success of the $ ?" E9 `1 `. u: z; s! O+ @
venues.
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# `, f( ?3 l# f8 r" e, S( v5. Overall Roles and Responsibilities
4 B% h/ X8 ^$ r9 Za. To ensure, at all times, that the systems and processes used in
1 s( m* q: }- U2 U! ^, E+ xrenting the venues meet the appropriate standards, requirements and " s: N% }# `' d4 Z9 h
needs, and contribute to the smooth operation and success of the
( `, O @7 R( {2 X' n" Y: Cvenues. This includes, but is not limited to, the following:7 g' w3 |2 \8 W8 x4 f& A# X4 S* K
& Q4 Q& Y" _% g' l; B· To recognize, develop and set in place such rental procedures as ! V0 P8 @0 g7 m
may be necessary to ensure the smooth operation of the venues, this & E; H( A3 p" t t
is to include but not necessarily be limited to systems and processes + m& N% A$ k; S+ k5 M
in the areas of contracts, inventory management, contract evaluation, - k+ s$ y- x+ C0 \
pricing, costing, equipment usage, rental/contract invoicing, 7 Y2 d" {3 m d+ m6 `
together with such other systems and procedures as may be necessary
" T' v8 R, _) _+ W4 Y2 vto ensure the smooth, secure, efficient, cost-effective and 2 K7 X% g3 y& J1 R- @
functionally-effective operation of the Horowitz Theatre.4 J8 m8 m( T. m8 u9 j/ j9 {
· To recognize, develop and set in place such operational procedures 1 J. K; w: H; G5 M2 ^! S" |
as may be necessary to ensure the smooth, efficient and cost- & ^: Q( P+ W+ ~1 q* z( Q
effective operation of the venues.
; `( H( H4 R' h9 n8 H( C· To negotiate rental lease agreements (contracts) relating to
! V" p0 p# Z, ]/ b7 pdates, rates, staff and miscellaneous charges.5 G; [) \. G( P# g
· To ensure that adequate inventory is available at all times and : V2 @1 y: I0 D* @5 M7 `7 t( _
that such inventory is stored and issued in effective and secure ways.$ T" \) k) @ R# g9 }
· To consult with renters as to facility issues in producing their + @% Q7 l& N* @* j* x* x
particular event in the venues.$ Q' M4 C0 P8 a
· To provide the venues on-site staff with such documentation and
' x# o F0 Q8 L9 m: I) Csupporting information as it may need to effectively fulfill the ( E: q7 r, p/ r# P0 l) a2 i) G
roles they are to perform to ensure the success of the renter´s event.
1 Q; \& e# Q# z· To produce quotes in respect to staffing costs for a particular
, I& E) o h. Yrental with consultation with the Technical Director./ J2 v1 Y9 z* Q2 V" p. _
· To ensure that all queries raised with the venues whether from the 7 |* F/ @' V& h/ w
SU or renters, are promptly and effectively handled and adequately
/ s" F' m* A5 O/ d) Uanswered, and to ensure that such action as may be necessary in & o: E$ P1 C4 s" Y% x
follow-up to such queries is taken in a timely manner.
* T. h: D% l) ?) j8 I3 x To ensure that the venues and its capabilities are adequately, 0 Z3 U! w& o9 Z# T' _/ d4 c! T
effectively and cost-effectively advertised and promoted, and that
* E4 {1 s, x0 W; [0 k& ythe cost of such endeavors does not exceed the budgetary provision
8 b4 m8 Z2 V; Dmade for them unless prior approval is given by the Manager of
$ r- a- e% l5 a! S% v' E, Q( rProgramming and Venues.8 y! ]$ m3 C+ f/ \& c
· To act as an informed and knowledgeable resource in the case of
2 ?% L9 ^3 O- z1 ?: h# z5 `significant challenges and/or problems surrounding the tasks of
. Q M+ @. f+ V0 i4 r) |marketing, administration, operations, and any such other matters as
' u, g' u, E( R r; k- lmay provide such challenges and/or problems.
( Z3 d' X! r V, T, i5 E4 J· To attend such meetings as may be required to support the smooth ' j4 w% ^: S. q5 n, x
operation of the venues or the Students´ Union as a whole.
8 ]2 N8 H* _# ?4 I2 `, U. A· To perform other job-related duties as may be required by the
( f9 H, D: Y6 `" D9 UManager of Programming and Venues in order to ensure the smooth and 1 Q |+ U7 {$ P- y+ l
secure operation of the venues.
/ w1 V* j! X* E% W· To recognize, address and handle all matters relating to overall
' A; e0 C, W- b" `operations in a manner which reflects the requirements of the SU´s % S$ J1 n" z3 e+ Q9 L" m
Manager of Programming and Venues, and Manager of Finance and
0 b9 b* f4 {+ I( HAdministration, and in a manner which contributes positively to the
- o4 d7 i0 m1 F; d! O/ F: [smooth operation and success of the Horowitz Theatre.
@( S0 n% T* d. O! x9 e& P% P' g/ l! t7 L" C) f; ?
QUALIFICATIONS:
$ o- D9 h0 N% j$ C1) Minimum two years related post secondary education, or $ F7 ^) b d7 c
an acceptable combination of education and experience., Y6 q" L# {# ]6 k$ p
2) Supervisory experience.8 @. ~7 I) E9 n( I
3) Ability to create new initiatives with little or no
) L# `5 u# [$ d4 Q' Y) w c% `* K7 Lsupervision.
! K+ C+ I6 |- A4) High level of creativity
$ {! \2 ?- u+ j: w3 R5) Knowledge of budgeting and staffing procedures.
4 r v# W1 o/ A% ]$ D( ?3 D6) Excellent organizational and communication skills and
9 k) O3 L! f9 b% Q% U) V/ d: n! I6 nstrong writing skills.- L" d M: W' D5 ~ _$ x: I
7) Dynamic individual with experience in large group and
' o, l9 m* m! Z1 B6 jone-on-one promotion.
. e1 O8 q0 v/ p& U g Ability to work with students, staff, University
- B5 J4 S) \ v7 g6 H1 r' U$ Qfaculty and administration with a dedication to providing excellent ; C: O. z* D' ], f+ y; Y' M2 V
customer service.) r5 w: H# R) X0 O: k1 y3 Y
Union exempt position
0 A6 [2 U) b( eJuly 6 20078 M# p7 y3 P( L3 g" Q/ _
" }; s3 E+ t) }% Z0 Y6 e
Please state salary expectations
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* k' L1 L/ r U+ ?+ X. ^Please apply in writing to: Val Stewart, Personnel Manager, Box 600
* H. j7 F' b* |* ORoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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