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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
6 L) A6 `. G$ O/ W% b) i  FOR
' Q$ b1 t; b% x& s( W4 f! ~, DOPERATIONS MANAGER - VENUES & PROGRAMMING
( \) A" J% i6 m) D: p% B" K. H) t+ c* C
REPORTING RELATIONSHIPS
, U/ @; k# x9 @  |The Operations Manager - Venues and Programming will operate with a  7 ]( A, {5 P9 T! J+ }+ z
direct line reporting relationship to the SU´s Manager of Programming    h( a3 s& O. Y6 M5 o
and Venues.- `% r, N. Q9 u

$ J. d; y7 m9 h( o" FROLES AND RESPONSIBILITIES
& e0 \# K, R& s3 K) ?/ tThe duties of the Operations Manager - SU Venues are diverse and  " Q& q4 X1 e2 M
extensive, and are targeted at the all round smooth operation and  0 O; m5 d$ V: t" g
financial and operational success of the Horowitz Theatre as well as  7 P& C$ O! x% H7 B
the logistical organization and smooth rental of the additional  ( @' a$ l4 h; T) ?4 T
venues within the realm of the Students´ Union.  In the light of that  + m* y8 K; O  e+ e
breadth and complexity, it is not possible to fully define or  
2 Z% `5 K' M- j) p# w7 odescribe all roles and responsibilities in a document of this kind.   5 \, R5 b7 p5 W; A
However, the main roles and responsibilities of the Operations  , q; @" c9 y9 m, v
Manager are as follows:6 f1 [# G. w& p7 o# \! [: b$ ]
( K7 D; M9 x- O
1.        Space Roles and Responsibilities
( W, i8 E, X, w! L' N
1 H7 \. p9 S0 T; Ja.   To ensure, at all times, that the venues listed below meet the  / r1 X9 _3 V+ I  V0 y
appropriate standards, requirements and needs, and contributes in a  
% B8 d1 P6 Y. K2 spositive way to the smooth operation and success of the individual  2 z- _2 }' s0 @) ?: |- b3 S4 A5 Q
renter.0 A9 o; |/ i/ B* R, w7 y4 @% r
·     Myer Horowitz Theatre
8 l) R& S, R. L) ?, i, b·     Dinwoodie Lounge6 V4 U' S+ j! ~
·     SUB Stage
8 w0 Q$ y1 q3 p/ f8 A/ k0 t7 \( o8 u$ ]7 c& E
b.   This includes, but is not limited to, the following:8 R) r( M/ Y( @( F
·     To plan the capital and supply expenditures to meet the  
) a" e2 n7 c0 n/ Iproduction and facility requirements.7 [0 ?& r! c/ _  d& U
·     To ensure the day-to-day compliance of the venues with existing  
7 R2 ~; ?/ _5 L- F& Gsafety regulations and building policies.
8 l. B/ J  @1 _" V0 l8 A% lTo ensure that the maximum potential of renters is met., s$ }7 A* O; L' L, s% _

- K" W! [& T" B$ a2.        Marketing and Promotion
) i! [9 v% T; b1 X* {+ S2 {7 F- o  i4 _+ X7 O( N$ D  V
a.   To develop and implement a marketing plan for the venues that  5 d1 }+ F( Z5 Q" b
focuses upon advertising and promoting the venue to faculty,  
7 M7 K% Q2 F% Q- W# C' fstudents, and internal and external clients on an on-going basis.  0 T1 l* ]2 X( B# |+ [& d
This strategy will include implementing and/or delegating the following:
0 `0 c  D0 ^2 E& f  o·     To develop and maintain promotional materials, the Horowitz  : f- z" p* o! n& w4 [7 J. n  a
Theatre and SU Venues home page, newspaper and other advertising; to  $ j0 G$ O& U& \% I
take advantage of other internal and external advertising  
) m2 D$ O; Z" Q; x6 ^( gopportunities; and to develop press releases and other promotional  & L. L" c; I$ O( ~, f% `2 d
literature on an ongoing basis.
9 i6 U/ F( x" g  [: c# D, `·     To coordinate tours of the venues for potential renters.# W& d# U1 H: T( `6 v9 Z; F3 R$ K+ i( a
·     To promote upcoming events in the Horowitz Theatre through the  ( M1 F0 C  E5 M4 t
use of the Horowitz Theatre Home Page and the SU Events Calendar./ E7 `, ?4 Y. i- t; V
·     To develop new external clients for the venues.2 Y" h+ x& s3 R
! A  k9 M* q- w0 U; P( I3 C1 M
! P# m7 Q0 J0 V" O7 d  A
3.        Staff and Supervisory Roles and Responsibilities
* `; a1 A4 k! z% e- P+ u3 K
* X" V) m  ?/ _/ d8 d$ l* Ca.   To ensure, at all times, that the venues are adequately and cost- % T$ P5 ?& k" _# }2 ~( R) D2 l
effectively staffed, and that the staff utilized by or within the  ) j8 p; L6 v' z8 |3 t
venues meet the appropriate standards, requirements and needs, and  2 A+ |% C5 k% o9 d& K$ Y$ `
contribute in a positive way to the smooth operation and success of  
6 d( w9 K/ _8 x0 j  ^( w+ sthe renter´s events. This includes, but is not necessarily limited  
; C5 v3 H7 u5 B# f6 |, hto, the following:, n' ~+ B5 E/ _+ j2 G
·     To be responsible, under the direction of the Manager of Venues  ! j, B. K" ^% w5 b, v5 V
and Programming, for all staff issues including hiring, disciplining,  
4 O/ F. g' X& a7 p2 O3 levaluating and terminating, as necessary.6 C0 y) a8 H2 H8 O, ]
To ensure that the Horowitz Theatre is adequately supervised at  2 F; ?2 e; Z' a
all times, this includes the development and implementation of such  ; J3 J* F  U5 o* V' O
schedules and rosters as may be necessary to ensure the effective and  1 `) c* ~, l) {4 g4 ?* A
cost-effective supervision of the venues at all times during which it  
. [5 e( S( Q% k$ d& i1 x5 _is in operation or needs to be in operation.! H- ?$ F. [1 F4 a3 S+ V
·     To work with the Technical Director, when necessary, to ensure  0 o* H  v: l' \( P9 F4 X) M
that an adequate and appropriate level of part-time staff exists to  
6 a. Z! g, K1 s( a/ U5 l9 i4 dfacilitate the smooth operation of the venues and to ensure all  0 |0 F; _+ ?1 P8 c. i
renters needs are met.
; z: X6 U+ ^! \6 F( T& K6 y8 I·     To work with the Technical Director to ensure that the skills  
, G5 H& b# x" {$ [' ~and attitudes of all subordinate staff are appropriate in light of  
, S! ?7 l8 N4 v9 B- pthe roles they must perform. This includes providing adequate and  $ ~" s: r! x2 P0 b3 g' o& s7 V# _
effective training (and re-training) in all applicable and  & I. |& n! @1 ^5 X/ X
appropriate areas, and ensuring that the Policy and Procedures manual  
2 G9 |. b  @2 f6 F5 u# g$ |6 k* His kep up-to-date at all times.3 l/ |! P5 M3 m5 u( |
·     To ensure all staff are trained in and committed to providing  & Q6 X. m6 t7 l6 W
excellent customer service to all renters.
* l# K' [& ^' K! F·     To work with the Technical Director to arrange staff  
' n( ~5 G4 F* R# T2 H8 Rscheduling.  To handle payroll related matters, under the guidance  " j# ]( j/ w, \! e6 p
and direction of the Manager of Venues and Programming, concerning  # r! G& ?. g  {2 K+ ^
the staff of the venues.
8 H9 u9 I" \# S/ k2 d·     Working with the Manager of Facilities and Operations to ensure  * Q; V# m& c1 R+ r% v9 C
the appropriate setup/tear down of each venue.
3 Y& D; J  C3 n" U% ~4 j7 C·     Working with the Manager of Programming and Venues to ensure  
# n+ S9 l" d! ]/ vthat additional requests such as licensed receptions are arranged.
2 M2 X1 j: b2 X3 v; b" u8 ^  s* O- n3 H4 y1 D: B1 V- P$ B% ]$ R
) H; S/ O2 m8 b; S2 P
4.          Overall Financial Performance/ f& G  j4 v  U4 |8 R; u

) w! Y1 N" |; l5 La. To ensure, at all times, that the Financial and Administrative  - |3 ~0 K8 J  H! {0 z
systems and processes utilized by or within the venues meet the  ' K2 h1 U( N* n  x$ U* D7 o/ W; Q
appropriate standards, requirements and needs, and contribute in a  ( t0 r( i( b; A0 K( c* T! f( O
positive way to the smooth operation and success of the venues. This  , n; y! m9 k3 a' g
includes, but is not necessarily limited to, the following:$ \5 ^6 s" p% t7 j7 p% V1 m
To provide input and expertise in the formulation of appropriate  7 f( a: J4 o6 K2 \+ m) X
operating budgets covering the venues to the SU´s Manager of  
. K9 F! C, u0 E; h; r( ~' p0 `Programming and Venues and to discuss and refine those budgets  
/ H* k0 f1 Z! {1 b. n: l2 I: kManager of Programming and Venues, and Manager of Finance &  
0 k: M$ O, h" x2 L3 oAdministration prior to their submission for final approval.
) |& t. m$ ~1 I# a9 y/ n, f·  To manage the venues in a manner which adequately and effectively  
0 z# F! [$ J* N7 J+ ~; [reflects the budgets approved for the venues and/or which reflects  
  [: `( s* o# A9 l- Y9 Jthe best interests of the venues and the Students´ Union.* F( n! Q, p% v$ f% ]
·  To function as the key player in the submission of financial and  
( n$ f% _. O5 c+ [  x& w& w7 Z2 wadministrative documentation covering the venues to be used in the  $ b$ n0 q+ g: f+ z2 X4 ?
compilation of monthly and annual financial statements, and such  
9 L' r; |6 m- y3 Eother reports as may be necessary.
$ h# r. C' [, h  G8 G! X·  To discuss those financial statements and other reports, together  6 z+ _5 S$ H' J
with all financial and administrative procedures, with the SU´s  - d# }+ j* ?1 B. w
Manager of Programming and Venues and Manager of Finance &  % W: ]9 i1 X. w) M* ?& ~: z
Administration with a view to determining and implementing action  
9 ?# E* T" }% z6 d$ U' m7 l. L% daimed at improving the financial and/or functional effectiveness of  
) i$ W2 M1 |# N, `5 F0 Q8 J' y# Bthe Horowitz Theatre.
! x: B2 Y+ B9 V5 L$ k/ V·  To ensure the existence of adequate, effective and accurate job  
0 k) W+ n9 ~! j0 ~1 ~costing systems to be used in connection with the determination and  8 v- [: W' x" \' n. k2 F& |8 ]! B% q2 {
setting of appropriate prices for rental and staffing rates for  
! m$ j$ K  x, P3 E% {  ^events held in the Horowitz Theatre.
- e. n3 D5 k; h. h* O4 L# y/ k9 r: O9 K·  To develop accurate documentation to be used in connection with  
& N- j$ m0 A6 g  j. p$ Gthe billing clients, and to forward such documentation in a timely  & m: Q2 V% e$ b* Z' w
manner to the Accounting Department.+ B( B2 M/ F2 P
·  To recognize, address and handle all matters relating to financial  6 S; ^' d+ {3 B8 @
and administrative procedures and systems in a manner which reflects  4 }4 i5 \8 J7 D3 {- G! x, G9 g" X
the requirements of the SU´s Manager of Programming and Venues and  . H( G6 P/ z6 E: O
Manager of Finance and Administration, and in a manner which  
) H6 q5 x- H# s5 p# U/ ~' c4 n5 i7 [contributes positively to the smooth operation and success of the  # V: e  Z+ t' a7 P8 v
venues.0 x. v) ~& E' [# l& @! z

: `& J# {" i7 q/ I5 [- F5.          Overall Roles and Responsibilities
' n  \  D0 |+ s6 Q, ya.   To ensure, at all times, that the systems and processes used in  : t3 W* W  Q& }- I2 b
renting the venues meet the appropriate standards, requirements and  
& U! b) m7 [; m9 }needs, and contribute to the smooth operation and success of the  
# U% k+ }' P, H" L  W* dvenues. This includes, but is not limited to, the following:
* K4 |! F5 o: Q6 `  P" ~. P! \; c3 f5 @5 {# A
·  To recognize, develop and set in place such rental procedures as  
( s0 ~% P, w) X6 smay be necessary to ensure the smooth operation of the venues, this  2 O) i/ x9 [7 x
is to include but not necessarily be limited to systems and processes  3 L3 L# u% K# V6 g0 u8 ?
in the areas of contracts, inventory management, contract evaluation,  
4 ?% I* ^; q) Z4 Hpricing, costing, equipment usage, rental/contract invoicing,  . B. i' W/ c# c' g; v
together with such other systems and procedures as may be necessary  
4 H/ ]' v( P$ J! t0 U/ }8 xto ensure the smooth, secure, efficient, cost-effective and  
' Y5 i6 n, S) e3 _* A$ N7 Tfunctionally-effective operation of the Horowitz Theatre.
, R% n# I. h! _- ]4 T·  To recognize, develop and set in place such operational procedures  
" Y  h# ~2 y' E5 W+ s  Tas may be necessary to ensure the smooth, efficient and cost- ) b$ W& S/ B+ d8 r6 c% N9 ^
effective operation of the venues.
; v; b, s: `* G5 D7 ]& p# b·  To negotiate rental lease agreements (contracts) relating to  
5 R; O6 s3 l3 v6 W( I2 H# {* \2 vdates, rates, staff and miscellaneous charges.% S; a* c8 x. T0 |7 e
·  To ensure that adequate inventory is available at all times and  
; E, \# R. P) o9 Jthat such inventory is stored and issued in effective and secure ways.3 {  u5 J% _1 T0 B+ `& j
·  To consult with renters as to facility issues in producing their  ! X( p6 [% c! [1 _8 \& {/ q
particular event in the venues.+ d5 q$ C" D) T2 K' I
·  To provide the venues on-site staff with such documentation and  - X  {2 F" d3 O1 z
supporting information as it may need to effectively fulfill the  
7 J( `8 z4 T! a) Iroles they are to perform to ensure the success of the renter´s event.8 X# s. l3 k/ h' o! L- W* i; v% Q8 q
·  To produce quotes in respect to staffing costs for a particular  
$ W/ r7 u4 j1 h% rrental with consultation with the Technical Director." l- S4 i  |9 l& |& q# i1 I$ Y" ?
·  To ensure that all queries raised with the venues whether from the  
2 }3 j5 \% M0 ?7 o) z2 \SU or renters, are promptly and effectively handled and adequately  # I" f/ L$ `1 g
answered, and to ensure that such action as may be necessary in  
+ z+ v7 K5 S, ?) i7 m8 ufollow-up to such queries is taken in a timely manner.
, r; X0 ]! M# y. X2 Y, o+ h  l To ensure that the venues and its capabilities are adequately,  
4 D" o9 h( U% G8 N6 Keffectively and cost-effectively advertised and promoted, and that  - \3 _5 _: H  A! D  B" K2 W4 b2 J
the cost of such endeavors does not exceed the budgetary provision  : Q- e$ X. `# z  j' ^
made for them unless prior approval is given by the Manager of  ( ~% F, M# G' i! U- I# {* P3 l6 z
Programming and Venues.8 d7 f) h- t5 f0 W
·  To act as an informed and knowledgeable resource in the case of    l+ b  G8 s. Q  |8 L
significant challenges and/or problems surrounding the tasks of  
' f% d% G9 q8 X  H/ t# smarketing, administration, operations, and any such other matters as  0 g; A. d  Y6 _* j/ r6 F: K
may provide such challenges and/or problems.
8 f# S( N7 q7 C·  To attend such meetings as may be required to support the smooth  
  ^3 x8 `$ i% Q' y; {operation of the venues or the Students´ Union as a whole.9 R9 Q3 A/ Z# s! P5 V; W# j! V2 `! l
·  To perform other job-related duties as may be required by the  - i% o2 p0 {9 G3 D( J+ J
Manager of Programming and Venues in order to ensure the smooth and  * }+ C3 [' _! n" I5 q
secure operation of the venues.+ c' [% D/ Q% s$ B+ ~4 h) @
·  To recognize, address and handle all matters relating to overall  / t3 \' _* p6 m( a) m" T6 l* n5 w) D5 ?
operations in a manner which reflects the requirements of the SU´s  : ^4 g+ F! ], a+ m/ @: x
Manager of Programming and Venues, and Manager of Finance and  
( z) ]% S; u% y, m4 P) N. WAdministration, and in a manner which contributes positively to the  
- D1 u, g1 N. j& {- Z, Nsmooth operation and success of the Horowitz Theatre.6 `/ g. I4 o0 g$ ^/ _* {0 m7 z+ I

6 j" @: z% W# A. K0 J1 X- XQUALIFICATIONS:7 J0 ^/ U  [# h
1)             Minimum two years related post secondary education, or  1 E7 h' n% S8 u! n% w  j, Y7 T) a
an acceptable combination of education and experience.. I3 c+ W, }( ?" y0 |  J
2)             Supervisory experience.1 V8 ]& g$ @( g( Z& `/ j, z
3)             Ability to create new initiatives with little or no  2 @/ o  @) `0 d
supervision.- V' P2 Z: L' y3 m0 Y7 f$ n
4)             High level of creativity& o6 P. ]0 _5 }- A# c# j
5)             Knowledge of budgeting and staffing procedures.
. y# l1 _( o/ }: U9 l  b6 L6)             Excellent organizational and communication skills and  ! s3 o4 x; F* w7 X0 L! g8 u* V2 e
strong writing skills.8 t  r: n% a$ w1 q$ j5 ]
7)             Dynamic individual with experience in large group and  + A7 X) E" V# ^
one-on-one promotion.
* n& Y8 P. K% x7 O             Ability to work with students, staff, University  
2 e: U; B& v7 Y/ t& _. E' ufaculty and administration with a dedication to providing excellent  - I% a& P) |: |' p
customer service.6 a( u' ?3 o4 k3 V' \: a& U
Union exempt position. K8 N. m9 W) e% M; A
July 6 2007
1 t9 p% \: F0 g+ j1 W0 F! t
3 {9 v8 e- l  O4 HPlease state salary expectations" z3 u0 g* O. ~8 I4 M1 F
# \- t- s4 a7 V
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  + k! y% Z: \/ S4 Z2 ]2 {( Z
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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