Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

# Y5 H4 G' z$ @; p: X# Z( RLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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) |4 x$ c, f# F+ MJob Types: Full-time, Permanent
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, J4 M* h8 e4 v' p' S8 a/ JSalary: $35,000.00-$42,000.00 per year

2 j+ M7 x/ p8 c& NJob description
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7 S) Y0 F- k1 Q9 ^& a" ]+ @' j' v% cRequirements:
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Carefulness and Accuracy about data checking and data entry.
6 E8 C( r, v0 j7 ?- X. I  Y4 zAttendance is key factor
: G% O$ O2 J! Y3 f3 p' b" pMust be detail oriented with the ability to multi-task and strong time management skills
1 K' i" j8 L2 l, w0 f2 n, \4 IThinking and working logistically, responsibly, independently, accurately and timely.
/ r& g, I! b. Q& Z) f3 M8 T. [Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
: Z) D- \2 L+ N& Zmanner.
- |- X; ~+ V& ]1 D& h! E( GIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
3 L' F: G0 c6 s$ m3 D# e7 KCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
; n2 _" y3 }7 Z" l. K# p, L' CBilingual in Mandarin and English is required

& e/ h) U5 G( JJob Duties:

& x; Q) |3 K3 D' Q  {Order Related – Time Sensitive
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8 n. I* s# f7 Z  R6 XOrder Acknowledge by email
4 z# B& A5 K; Y' z3 w% ?6 vPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
7 X4 C6 ^. ~+ d5 CCheck order Accuracy in time manner
9 @* ]; d6 ~% h& u7 ^3 S1 kCharge Credit Card to approve payment
0 p/ w6 C$ K7 z7 zSend orders to warehouse to process
2 M$ x- ]' g$ ~5 u. CCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
1 H- ?' }7 `4 Q* C( T! c9 d( V/ bReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
6 m8 N2 ]" P7 n& jclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
% H: M9 O: R# z- r% u- H+ w* f- DSubmit weekly inventory update on assigned Portal
% @" g3 T- G* S6 S" {5 X7 ?Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
0 w7 @# m, L# c3 L7 S: FCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
% Y! M3 {0 O4 S! T  N' iAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

8 X& [  o% f6 x1 ^+ _Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
) x  F1 g  J3 j9 j+ B) qWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
8 J: ~6 i1 C+ L6 r& HData Analysis on Weekly Sales Through Report for 2-5 key accounts
  c4 [0 M- [( \Update system with Shipping information at order level
7 Y; c- x8 u! Y- KAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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6 `2 y  m1 I( f' f& d! S. l$ OPlease email your resume to info@hapetoys.com, thanks!