Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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% p; U! A* ~) |  [6 U+ lJob Types: Full-time, Permanent
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' h, b9 h1 {" Z; x) CSalary: $35,000.00-$42,000.00 per year
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0 d& E/ T* S# n5 t; \, @, ~+ \3 N! PJob description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
4 N0 v/ J' {9 [/ a+ f# ?8 X5 CAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
( Q# F/ l% i& F: T, s8 YThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
4 R! P. X' J. D7 O% K3 zCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
) \# a1 t' E0 K5 \& O; bstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
, }) S1 H: O, n9 Y5 X% dOvertime may be require during Oct – Dec busy season.
. o# w; Z4 J! M: ^0 Z" KBilingual in Mandarin and English is required
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0 L3 Z: `" H) ?4 K- Q! ]; `Job Duties:

Order Related – Time Sensitive
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9 x# x+ S+ l, q' N/ ]# s; p1 t7 sOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
, H: j9 b: J! E" I, T' h  v0 CEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
5 e! i, L  o2 V% X. hReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
  A. o+ p) i2 I7 v) @closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
! t' v4 M, u. c$ f7 [Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
# O9 ^3 z; p$ C. n' yCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
5 T/ {( s- T% \$ u% p# Dproduct in transit and missed deliveries with account representative
& e0 U7 {. Q% y$ t$ f: f7 ISubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
7 o' i6 J9 B2 R: j! |; J3 c1 NAdmin work to update forms or file reports on portal.
/ ^3 x. p& G& C+ u7 lEDI accounts related work and others as required
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8 D# t, f1 k% ~; k" S# dOthers Related:

9 M0 Z  j7 L6 m& n3 p% d6 ?Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
, h# _# Q% O( I5 UWork out Weekly Sales Report
% N4 Q: D% g6 fData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
6 `6 _1 H; \, |+ fAssist Auditing’s request for Order Processing related procedures
0 J. c; ^4 }6 r; e6 b/ XCustomer Service and other duties as required.

Expected start date: ASAP
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& S; T9 s- Z$ _8 @) CPlease email your resume to info@hapetoys.com, thanks!