Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

! T) h4 S& I( _0 n( ^% o! D) j# yLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
9 W2 a) V; E, f6 X* a6 V
/ t& P2 E, ^- S3 {4 K' z* g, I9 t/ [Job description

/ s3 S* j, A# ]% x4 Y8 cRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 s0 u$ e; p/ r& l4 j8 E/ d- `5 l' O( _statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
$ a* w- i' i& j# t  S7 H: vBilingual in Mandarin and English is required
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! w4 a& u/ X# ~% p  L6 ^% i0 j/ gJob Duties:

0 Q4 D7 G' A3 J$ G7 |& H2 kOrder Related – Time Sensitive

6 M, }% _1 ^2 p! v: NOrder Acknowledge by email
7 J$ O" M, a- H/ Y8 D: s/ ~7 Z) N; C$ ZPrint and Review Order Details according to guideline
5 K& H0 D% V/ B1 jCheck Customer Credit limit according to guideline
  G! C7 c  h5 Z* P2 X3 l( hOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
2 T2 U4 l, |8 z% ~$ k( ~) lCommunicate with warehouse if there is any special request or Inventory Shortage
, r4 i$ X% x/ y. J: `0 f7 ~% u  j% |Follow up and report about order status
( C  a7 \9 [+ J' K* ZEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
! ]. J. c/ M, h, cReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
- m8 C+ J3 B  Q' Y9 M0 e& ASubmit ASN and invoice on Customer Portal in Time Manner.
! H6 z& j3 d# ^* G* M' nSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
2 x( Z# ^7 o% t- }/ S% A: _  uproduct in transit and missed deliveries with account representative
; B0 m% D- @3 l- Q! p5 F+ dSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
; m- W$ N( j) _/ z5 LProcessing B to C orders and update tracking information in time manner.
. b" w2 N, ]+ M6 m2 I9 i& K8 O! z5 ^Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
7 S- k- i% C1 d8 a' d. }9 BWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
7 v8 R! z8 W4 l# u8 F+ P2 D' }Update system with Shipping information at order level
  X/ `$ s* m1 p. f7 x8 q, ?( ]Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!