Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

5 y' S+ d9 S% xLocation: Sherwood Park, AB

) \8 V! I. O8 U' |" v/ X: iHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

) ?% ]" m# ~* _8 a) g$ USalary: $35,000.00-$42,000.00 per year

* g4 w7 D, g4 v! Q2 w; Y' E& lJob description

& d+ n- b1 ]7 }. ~+ _2 E, aRequirements:
- y, q" I) a- w1 Z/ H4 A
/ z) j1 k' `7 v: a8 ^8 lCarefulness and Accuracy about data checking and data entry.
, W3 P/ B( N* HAttendance is key factor
& b; i" W8 A" S, _: {5 J( DMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
7 `; l8 f- |9 x6 t: I3 Z/ uTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
% C; x& |( V/ n0 I/ L( wIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
* d5 j! e$ [$ s) Y. l3 E7 f/ HCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
! u% h* Z$ t1 @8 cOvertime may be require during Oct – Dec busy season.
+ y6 e# {- A& _. Q. x  N% aBilingual in Mandarin and English is required
, m0 u) v2 v: T: ~% i7 k- Z
! F  Q( c; D6 \7 }7 `Job Duties:

$ u( Y9 C3 P  `0 i) @  Z; COrder Related – Time Sensitive

/ o2 L/ I5 I* m- P& Z, JOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
0 n1 _" w* {. {4 V$ lOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
& i0 j0 H$ y+ `  G$ y- VSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
, Q: ?. t% J: SFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
5 l5 ]/ X/ I# Y3 c+ T7 ]7 xAddressing and resolving shipment and inventory issues independently
" L; p/ U* V$ rReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
; ]$ v1 D) B+ y. XSubmit ASN and invoice on Customer Portal in Time Manner.
5 o+ F) d" i, ]; |+ B) SSubmit weekly inventory update on assigned Portal
4 w$ P# l# Y3 z1 Z  e7 xCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
! n$ g1 X  w2 |) \5 x" E/ WCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
) _) x0 d3 w! }/ \product in transit and missed deliveries with account representative
! w8 k8 n* i& d' z3 wSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
" k$ p4 V  o- R/ J7 aProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

1 k0 m* X$ f4 g6 d' dOthers Related:

2 ~3 m0 B5 E6 Q. ?Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 \; d  u4 J3 R1 q( Q/ yBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
' m% ?. Q. j  q, p9 y  C% eWork out Weekly Sales Report
0 ^$ [: ~" J8 d8 V6 KData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
, G; r. D' _* l4 xAssist Auditing’s request for Order Processing related procedures
) Z+ w* S" g- \5 I2 \Customer Service and other duties as required.
* N6 J" k7 p, ^  u) B/ \/ C
Expected start date: ASAP

: N* I2 B4 J  c" E9 m+ w* L" sPlease email your resume to info@hapetoys.com, thanks!