Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

" }. h6 {( W7 fHiring Position: Order Processing & Admin Work Coordinator

! R6 U' i4 W# hJob Types: Full-time, Permanent
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: T" z  s6 b' JSalary: $35,000.00-$42,000.00 per year

3 |2 u4 _1 H" f& ~) nJob description
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Requirements:
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. F1 R8 ^. {0 t- _# j3 [Carefulness and Accuracy about data checking and data entry.
1 s; X+ @1 M. \: N. |- N9 M  vAttendance is key factor
& g* C. V- B; @# q' D+ UMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
6 w5 E) i2 H$ L2 C) y% HExcellent written and verbal communication skills.
" A8 O; ~. g5 B" mTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
" P3 [& C+ e/ i! }0 _; I# jStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ S0 X# s& c' T- p" j8 w  B* W8 Vstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
5 ?% |# E; x$ ?9 U1 _Overtime may be require during Oct – Dec busy season.
9 W9 N4 D7 v! T0 I# ^Bilingual in Mandarin and English is required

5 q8 D) W1 o, Y( U7 |1 BJob Duties:

Order Related – Time Sensitive

2 q" z0 `! b+ H* t0 C3 s( }, S1 J& fOrder Acknowledge by email
0 l' \  Y+ ?0 @% D1 \3 c. BPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
1 f& d* n8 U( F) i# `3 O: _. F1 cCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
  f* J* v. g. j/ Q  U/ nEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
8 v! k# W5 |8 b- }Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
) h$ z7 R* `) i4 }* mclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
# ]1 W% T5 G! S6 M9 w/ {4 pSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
* p6 H: k: f8 M1 q2 nCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
( ^- k6 B. U% S  t3 w: d' qSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
0 ]5 A( J( H! r! \( xProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

8 _  U$ F6 t) p4 DRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
# A: F& U2 _" A+ }" ]Work out Sales or Inventory related Reports on Monthly Basis or others as required
4 M" v2 t* F! q. ZWork out Weekly Sales Report
, ~/ x* L$ J% R: X# H+ XData Analysis on Weekly Sales Through Report for 2-5 key accounts
' m- w, V6 Z, W+ N, N6 Z2 QUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
; W. B5 |8 b7 F, {& TCustomer Service and other duties as required.
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Expected start date: ASAP

5 M( F$ }/ O5 A) e# H8 j! mPlease email your resume to info@hapetoys.com, thanks!