Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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& l2 o3 D* A/ b& m( m+ QHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

; [$ g2 u' G8 q# q* V6 Y, _; x  VSalary: $35,000.00-$42,000.00 per year

5 ~% |( Y, t! m, Y7 K# C9 o- Z6 v" lJob description
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* g9 _/ X) C) p- M+ F1 l& C9 SRequirements:

. a4 t, q. d; Z4 T, o  n1 N. gCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
/ U' Q# U; k( J$ a  u  xMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
1 e* C, f' ~; V( n/ `' L; S/ R9 [% vmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
, O, L; g7 w. s! Jstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
  S8 k+ Z3 N: [2 s1 ^Bilingual in Mandarin and English is required

5 }0 M# o5 }4 O4 v2 q' K1 }Job Duties:
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Order Related – Time Sensitive

( F8 \9 Y/ o* [' X, I4 E8 B( J- XOrder Acknowledge by email
+ w! N! V7 @0 m) Q$ ~, y! sPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
6 s% R. Q2 {; pOrder/Data entry Accuracy in time manner
6 L1 i6 o: {3 i2 S. D& I* ~Check order Accuracy in time manner
0 b6 d1 l0 W$ xCharge Credit Card to approve payment
: p7 K& l, j- q' n2 ?Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
, m, O$ x$ y9 C, wAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
, y  W8 W  H. e" ?; |Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
, _! r& ]5 l( O& a! r4 [Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
3 E; M9 s2 y9 v- ~- w: L- q( g$ BProcessing B to C orders and update tracking information in time manner.
- _3 g$ E) x# O- k! ]- e& JAdmin work to update forms or file reports on portal.
8 i. W, V# _6 R# [7 ?) D5 }0 _- BEDI accounts related work and others as required
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Others Related:

1 F  b/ S( ^7 X0 S, d: D6 i. `" qRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
6 Y8 ^, _! D1 t; y$ J5 s- w" sWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
& n5 |; T  _; a3 m: H4 SUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!