Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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. |( U: \* {' u- x$ m7 CJob description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
8 ^9 a4 }- ]! t7 ]& LAttendance is key factor
4 T- s& T# X, K, GMust be detail oriented with the ability to multi-task and strong time management skills
% T/ A7 ]  k& w. R% F8 N" T* VThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
) k" J6 ]7 T; C1 {Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
+ w5 u0 \* @0 Y5 FStrong Excel skills is required.
Could handle high pressure work and cold calls.
) V) k3 _# W% u7 X8 A3 E  y5 i& _! AWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
* e  A3 }9 J0 ?( q$ ]) n, ]Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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# x$ E- v2 j+ `! e& u& xJob Duties:
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Order Related – Time Sensitive

7 [( ?/ t" j  nOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
% L+ J8 I9 e$ ^+ F* uCharge Credit Card to approve payment
9 e0 p! F+ q: d5 G' R0 q2 @6 Z1 gSend orders to warehouse to process
* J& u, O* w" o4 `9 Z. t# {Communicate with warehouse if there is any special request or Inventory Shortage
& s& `. X2 G, v5 d  Z* ]! E5 RFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
+ v, ~/ g  i+ f3 X) pReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
; Q2 k/ `# r+ u6 ?) E  |. l3 f$ [( |Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
: q, A# R  w$ U% D$ k/ Z' VCheck Customer credit and fill backorders accordingly
8 m- c, {- ?% f7 u% m& o$ Y$ }Communicate with warehouse for shipment shortage
+ F6 [3 b7 }1 @5 [Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
) G4 B1 k0 Z1 a+ R# tSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
3 |. C( G3 \. @* }9 c$ SProcessing B to C orders and update tracking information in time manner.
3 y, T+ N8 S8 x# W2 G+ h- w. zAdmin work to update forms or file reports on portal.
' W7 s$ o1 z1 t3 h+ h" kEDI accounts related work and others as required
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; l. G& E& s! c8 YOthers Related:
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' |" R( D! x: z& f8 o2 S' |Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
; l2 O2 `$ ?# X+ P8 B; X6 _Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
; L- T+ E9 \+ }Work out Sales or Inventory related Reports on Monthly Basis or others as required
  v$ D3 D9 I, t6 aWork out Weekly Sales Report
" _8 @; H% K8 k! Y* C# hData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
$ b0 |  ~& O: b5 k- CAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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- S9 S: L, I# Q( y3 J7 ~Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!