Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
5 d/ O( ]) m$ H0 e
2 ]! L/ J+ E; G* D8 e5 JHiring Position: Order Processing & Admin Work Coordinator

; t3 a1 M/ o6 ~9 S3 E$ P  S) IJob Types: Full-time, Permanent
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6 \6 Q7 c6 Q7 {+ ^4 f9 v; Z& l; CSalary: $35,000.00-$42,000.00 per year

( d9 x9 B% P, k/ o: X8 o8 c7 vJob description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
! v! V- h  w0 T' R- s, g4 C9 WMust be detail oriented with the ability to multi-task and strong time management skills
( [; H/ z8 O2 G0 w- i; ~Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
+ L' d& s' |, Y) n+ `4 I6 v/ v' Imanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
8 z  V6 ?) G( x4 E# A7 GWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
5 g/ e+ w9 ]/ `$ Cstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
8 A4 w% N! J8 p5 N/ LOvertime may be require during Oct – Dec busy season.
2 V" K+ t" H  O! m) K+ G8 Y8 SBilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
8 ^. X; x1 X0 hCheck Customer Credit limit according to guideline
& Q% b# v& `+ K6 MOrder/Data entry Accuracy in time manner
, F+ k' ^. y) S& OCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
" u# W( s( C6 R1 `8 J  UCommunicate with warehouse if there is any special request or Inventory Shortage
# J1 C; k0 D8 B/ G% V7 a! ^# Q; xFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
8 u8 x4 h; T/ C( o- j2 Q2 I6 `: Q; PAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
, V/ G0 X: D+ h9 Y* i1 }, Wclosely.
" {0 P" ~$ B$ a4 dSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
- }4 z* R! B, ~$ C% q4 y0 a- [+ L. gCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
: |; J) X: V! _9 U' Z7 E0 a: Uproduct in transit and missed deliveries with account representative
( s$ W" e( ?0 OSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
/ ^4 A3 O  r* F3 @7 TProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
8 Q/ e' \0 k7 K3 \8 ^- R2 f/ \EDI accounts related work and others as required

$ ~$ j8 \( q3 o6 @Others Related:
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' @0 O: f( U+ ?- R) R) O" ?Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
; w- W) n9 Y' p! G4 ]Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
& ^8 T$ |8 Q; cWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
# G# x& [' q8 L/ Z3 N& G8 v  x/ zUpdate system with Shipping information at order level
- V9 ?! G9 Q2 _. o. T! ]$ SAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!